Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Solved!! New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 62766 Views
  • 68 replies
  • 26 likes
  • 62766 Views
  • 68 replies
  • 26 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Regular
  • 28563 Views
  • 5 replies
  • 0 likes
  • 28563 Views
  • 5 replies
  • 0 likes

Wont accept my prepaid visa card

So I have a prepaid visa card and everytime I put the information in, spotify tells me that my card or payment provider is having a bad day. Why will it not let me use my card (I've tried 3 different activated prepaid visa cards and none have worked)...

  • Casual Listener
  • So I have a prepaid visa card and everytime I put the information in, spotify tells me that my card or payment provider is having a bad day. Why will it not let me use my card (I've tried 3 different...
  • MatildaJ99
  • Newbie
  • 717 Views
  • 1 replies
  • 1 likes
  • 717 Views
  • 1 replies
  • 1 likes

Have to clear cache every time I leave the house. (Chromecast)

Hello.I'm having issues with chromecast dissapearing in 'devices'I have to clear the cache and log out of spotify every time I leave the house/ get out of range of the local wifi.I have tried reinstalling and removing 'offline playlists' in my accoun...

  • Newbie
  • Hello. I'm having issues with chromecast dissapearing in 'devices' I have to clear the cache and log out of spotify every time I leave the house/ get out of range of the local wifi. I have t...
  • 603 Views
  • 0 replies
  • 1 likes
  • 603 Views
  • 0 replies
  • 1 likes

Playing audio on desktop eventually causes song to start on phone

When I am trying to listen to music on my desktop, eventually when the playlist switches to a new song, the audio will come out of my phone instead of the desktop. If the session started from my desktop, why would it ever switch to my phone unless I ...

  • Newbie
  • When I am trying to listen to music on my desktop, eventually when the playlist switches to a new song, the audio will come out of my phone instead of the desktop. If the session started from my desk...
  • 264 Views
  • 0 replies
  • 0 likes
  • 264 Views
  • 0 replies
  • 0 likes

List 'added recently' filter doesn't work...

Since some days ago, I'm unable to order the songs of a playlists by adding date. It just happens in android, as in the desktop app they appear by date. I tried to change between different filters but is the same. The order with this filter is totall...

  • Newbie
  • Since some days ago, I'm unable to order the songs of a playlists by adding date. It just happens in android, as in the desktop app they appear by date. I tried to change between different filters bu...
  • 277 Views
  • 0 replies
  • 0 likes
  • 277 Views
  • 0 replies
  • 0 likes

Black screen or 1 second open then crashes and shuts down

I have the newest version of Spotify (8.4.0.539) and android version 6.0.1 Samsung s6.This morning it was working fine then suddenly froze and stopped working and then shut down. I've tried to uninstall and reinstall, sometimes I get past the login s...

  • Regular
  • I have the newest version of Spotify (8.4.0.539) and android version 6.0.1 Samsung s6. This morning it was working fine then suddenly froze and stopped working and then shut down. I've tried to un...
  • Nuttynote
  • Music Fan
  • 3231 Views
  • 28 replies
  • 1 likes
  • Android
    crashes
  • 3231 Views
  • 28 replies
  • 1 likes

Possible app crashing solution post update?

Okay so I was having the same issue a lot of other people were having where you try to open the Spotify app, it opens for about a second, then closes. After uninstalling, restarting my phone, ect.I found that when I clicked on the app I immediately t...

  • Casual Listener
  • Okay so I was having the same issue a lot of other people were having where you try to open the Spotify app, it opens for about a second, then closes. After uninstalling, restarting my phone, ect. ...
  • 296 Views
  • 0 replies
  • 0 likes
  • 296 Views
  • 0 replies
  • 0 likes

Solved!! Spotify crash immediately on my Galaxy S3

Hello, I'm a premium member, and Spotify doesn't work on my phone anymore. On the last couple of days, it crashes when I start the application ("Unfortunately, Spotify has stopped"). This morning I was able to access the login screen, but when I was ...

  • Regular
  • Hello,   I'm a premium member, and Spotify doesn't work on my phone anymore. On the last couple of days, it crashes when I start the application ("Unfortunately, Spotify has stopped"). Thi...
  • stakleni
  • Newbie
  • 3288 Views
  • 20 replies
  • 0 likes
  • 3288 Views
  • 20 replies
  • 0 likes

Spotify closes down on samsung s7

Please help. My Spotify isn't working anymore. It closes down immediately when I turn it on. Also my phone gets really warm. I have Android 6.0.1. On a Samsung galaxy s7.I tried:- Turning my phone off and on- Reinstalling spotify and turning phone of...

  • Newbie
  • Please help. My Spotify isn't working anymore. It closes down immediately when I turn it on. Also my phone gets really warm. I have Android 6.0.1. On a Samsung galaxy s7. I tried: - Turning my phon...
  • 245 Views
  • 0 replies
  • 0 likes
  • 245 Views
  • 0 replies
  • 0 likes

Not working on my premium account

Good day if you reading this, thank you for you're time.My problem is that if i open spotify i wont open at all, i open it and i closes after 1 second. But if a re-install than i opens but if i wanted to login with my account it closes.But if i re-in...

  • Newbie
  • Good day if you reading this, thank you for you're time. My problem is that if i open spotify i wont open at all, i open it and i closes after 1 second. But if a re-install than i opens but if i wan...
  • 261 Views
  • 0 replies
  • 0 likes
  • 261 Views
  • 0 replies
  • 0 likes

Forced offline, syncing problems + Spotify erases my offline music! :-(

I had these problems since about 1 1/2 month or so. I've written twice to Spotify, who so far has neglected my messages. Offline:Most of the time when using the app, I am forced into an offline-mode. It is not enabled in settings. It does not matter ...

  • Music Fan
  • I had these problems since about 1 1/2 month or so. I've written twice to Spotify, who so far has neglected my messages.   Offline: Most of the time when using the app, I am forced into an of...
  • hellozarina
  • Newbie
  • 6762 Views
  • 20 replies
  • 7 likes
  • 6762 Views
  • 20 replies
  • 7 likes

Spotify deactivates my password on lock display

When i listen to spotify music and lock my display, i don't need my password to get into my phone again, spotify deactivates my display lock. Someone knows how to fix that, because it's annoying if everyone is able to get into my phone. Sorry for bad...

  • Casual Listener
  • When i listen to spotify music and lock my display, i don't need my password to get into my phone again, spotify deactivates my display lock. Someone knows how to fix that, because it's annoying if e...
  • oliverschlick
  • Casual Listener
  • 432 Views
  • 2 replies
  • 0 likes
  • 432 Views
  • 2 replies
  • 0 likes

my spotify closes after I login with my account

When I open my spotify it automatticaly closes on my phone. I deleted it and downloaded it again. Then spotify worked, but soon after I logged in with my account the app closes again. I already turned my phone off and on a couple of times. I logged i...

  • Newbie
  • When I open my spotify it automatticaly closes on my phone. I deleted it and downloaded it again. Then spotify worked, but soon after I logged in with my account the app closes again. I already turne...
  • 313 Views
  • 0 replies
  • 0 likes
  • 313 Views
  • 0 replies
  • 0 likes

Can't play spotify when screen is off.

My device is a Xiaomi Mi3 running on Android 6.0.1 Marshmallow. I've been tweeking my phone for almost a week now, and I can't seem to find a solution to my problem (as mentioned above). Need help with these. After 2 or 3 songs when my screen is off ...

  • Casual Listener
  • My device is a Xiaomi Mi3 running on Android 6.0.1 Marshmallow. I've been tweeking my phone for almost a week now, and I can't seem to find a solution to my problem (as mentioned above). Need help wi...
  • Chubz316
  • Casual Listener
  • 297 Views
  • 2 replies
  • 0 likes
  • 297 Views
  • 2 replies
  • 0 likes

Spotify Crashes after login

HiI own an LG Nexus 5X and every time I open the application it just crashes. I've tried reinstalling and it launches normally but straight after I log in it says "logging in" and crashes. I don't know what to do I've cleared cache and I've logged ou...

  • Newbie
  • Hi I own an LG Nexus 5X and every time I open the application it just crashes. I've tried reinstalling and it launches normally but straight after I log in it says "logging in" and crashes. I don't ...
  • Nuttynote
  • Music Fan
  • 581 Views
  • 2 replies
  • 0 likes
  • 581 Views
  • 2 replies
  • 0 likes

Hwkwos

I was listing to music on my Samsung galaxy s6 and it stopped playback didn't realize it so I went back into the app and it keeps force closing. I uninstalled and reinstalled and it worked but when I signed in nto my premium account it force closed a...

  • Newbie
  • I was listing to music on my Samsung galaxy s6 and it stopped playback didn't realize it so I went back into the app and it keeps force closing. I uninstalled and reinstalled and it worked but when I...
  • 275 Views
  • 0 replies
  • 0 likes
  • 275 Views
  • 0 replies
  • 0 likes

how can I connect my smartphone to my car?

Hello!I'd like to use a cable to connect my smartphone to my car audio system and to listen music with the android app. Which one should I use? USB or mini-jack?Thanks!

  • Roadie
  • Hello! I'd like to use a cable to connect my smartphone to my car audio system and to listen music with the android app. Which one should I use? USB or mini-jack? Thanks! 🙂
  • S3ndG
  • Roadie
  • 316 Views
  • 2 replies
  • 0 likes
  • 316 Views
  • 2 replies
  • 0 likes

Playback starts on my wife's phone when i play something on my phone

I am a Spotify premium user and have the app for my Samsung Galaxy S5. My wife has also downloaded the app and uses my account to listen to stuff when I'm not using it. I'm totally fine with this but recently when I start to listen to Spotify it kick...

  • Newbie
  • I am a Spotify premium user and have the app for my Samsung Galaxy S5. My wife has also downloaded the app and uses my account to listen to stuff when I'm not using it. I'm totally fine with this but...
  • justinewin_
  • Roadie
  • 429 Views
  • 1 replies
  • 0 likes
  • 429 Views
  • 1 replies
  • 0 likes

Spotify home screen just shows: An error occurred. Please try again

Playback works fine but the home screen of the app just says "An error occurred. Please try again" (or rather "Hoppsan, något blev fel. Det fungerade inte. Försök igen." since language is set to swedish) Huwaei P8 LiteSpotify version 5.4.0.858Android...

  • Casual Listener
  • Playback works fine but the home screen of the app just says "An error occurred. Please try again" (or rather "Hoppsan, något blev fel. Det fungerade inte. Försök igen." since language is set to sw...
  • Klfb
  • Newbie
  • 1538 Views
  • 5 replies
  • 1 likes
  • Android
    huawei
  • 1538 Views
  • 5 replies
  • 1 likes

Stops playing after going in sleep mode.

I have the newest version, no other updates available. When my tablet is turned on, plays just fine. Shortly after my tablet goes into sleep mode, the song playing automatically stops and resets. Ive already uninstalled and reinstalled the app, redow...

  • Casual Listener
  • I have the newest version, no other updates available. When my tablet is turned on, plays just fine. Shortly after my tablet goes into sleep mode, the song playing automatically stops and resets. Ive...
  • 388 Views
  • 0 replies
  • 0 likes
  • 388 Views
  • 0 replies
  • 0 likes