Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 51418 Views
  • 66 replies
  • 25 likes
  • 51418 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 881890 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 881890 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 27372 Views
  • 4 replies
  • 0 likes
  • 27372 Views
  • 4 replies
  • 0 likes

SD card

Spotify dont let me put it on my 52 GB SD cards....when i go to the option the button i cant click on it....

  • Visitor
  • Spotify dont let me put it on my 52 GB SD cards....when i go to the option the button i cant click on it....
  • MattSuda
  • Spotify Star
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

SD card issue. There is no "Storage" button in my settings.

https://support.spotify.com/nz/using_spotify/troubleshooting2/save-to-sd-card/In the link above it says click storage but when I go to my settings that storage button just isn't there. Help. Version of app: Android 7.8.0.607 armV7Android 6.0.1

  • Casual Listener
  • https://support.spotify.com/nz/using_spotify/troubleshooting2/save-to-sd-card/ In the link above it says click storage but when I go to my settings that storage button just isn't there.  &nb...
  • MattSuda
  • Spotify Star
  • 299 Views
  • 1 replies
  • 0 likes
  • 299 Views
  • 1 replies
  • 0 likes

Solved!! sorted by artist

Hello, It would be good if in the app (android so far) the play list could also be sorted by artist.Who can I share with this idea for a change? many greets

  • Newbie
  • Hello,   It would be good if in the app (android so far) the play list could also be sorted by artist. Who can I share with this idea for a change?   many greets
  • MattSuda
  • Spotify Star
  • 289 Views
  • 1 replies
  • 0 likes
  • 289 Views
  • 1 replies
  • 0 likes

Solved!! Can you change your name back to your original username after connecting to facebook?

after I connected my spotify account to my facebook it changed the name to my full name, I've unlinked them, but it's still the same. I'm just wondering if its possible to change back, and if so then how?

  • Newbie
  • after I connected my spotify account to my facebook it changed the name to my full name, I've unlinked them, but it's still the same. I'm just wondering if its possible to change back, and if so then...
  • MattSuda
  • Spotify Star
  • 333 Views
  • 1 replies
  • 0 likes
  • 333 Views
  • 1 replies
  • 0 likes

Listening to podcasts in New Zealand

Hey guys, Have been using Spotify preminum for a couple of months now. Does anyone know if its possisble to listen to podcasts in NZ?

  • Newbie
  • Hey guys,    Have been using Spotify preminum for a couple of months now.    Does anyone know if its possisble to listen to podcasts in NZ?
  • 385 Views
  • 0 replies
  • 0 likes
  • 385 Views
  • 0 replies
  • 0 likes

Solved!! Add to queue seems to do nothing, no more add to up next?

The add to up next option from the long press menu in my library seems to have been replaced with an add to queue option. This change in and of itself is fine, but the documentation on the Spotify site still references add to queue.Regardless, this f...

  • Casual Listener
  • The add to up next option from the long press menu in my library seems to have been replaced with an add to queue option. This change in and of itself is fine, but the documentation on the Spotify si...
  • skennedy789
  • Music Fan
  • 542 Views
  • 4 replies
  • 0 likes
  • 542 Views
  • 4 replies
  • 0 likes

Wifi Network - Only Downloads On Neighbors Wifi

WIthin the last 2-4 weeks I have not been able to download songs on my Android phone. I've uninstalled the app, cleared the cache, restarted my phone and do not have more than 3,000 songs on my phone (see cleared cache above). I read a post about som...

  • Regular
  • WIthin the last 2-4 weeks I have not been able to download songs on my Android phone.  I've uninstalled the app, cleared the cache, restarted my phone and do not have more than 3,000 songs on my...
  • ehilding01
  • Regular
  • 419 Views
  • 6 replies
  • 0 likes
  • 419 Views
  • 6 replies
  • 0 likes

Issues with SD card

I'm having since tofay some issues teying to download my music and save it on the SD card of my android but the option is not appearing on the app, my SD card is active and working very well as usual. Why is happening this?

  • Newbie
  • I'm having since tofay some issues teying to download my music and save it on the SD card of my android but the option is not appearing on the app, my SD card is active and working very well as usual...
  • MattSuda
  • Spotify Star
  • 3294 Views
  • 1 replies
  • 0 likes
  • 3294 Views
  • 1 replies
  • 0 likes

Can't install Spotify

Hi, I can't install spotify on my phoneModel: Hyper X BladeAndroid Version: 5.1There's enough storage in both phone memory and SD Card

  • Newbie
  • Hi, I can't install spotify on my phone Model: Hyper X Blade Android Version: 5.1 There's enough storage in both phone memory and SD Card
  • Joe
  • Community Legend
  • 258 Views
  • 1 replies
  • 0 likes
  • 258 Views
  • 1 replies
  • 0 likes

When will Spotify provide offline support to Android Smart Watches?

There's a large community here (777 votes to be exact based on an old post) that would like downloadable capabilities for playlists on Android Smart Watches. But we have not heard any form of an update on this topic for more than a year from Spotify ...

  • Newbie
  • There's a large community here (777 votes to be exact based on an old post) that would like downloadable capabilities for playlists on Android Smart Watches. But we have not heard any form of an upda...
  • user-removed
  • Not applicable
  • 559 Views
  • 1 replies
  • 0 likes
  • Android wearables
    Offline download
    Offline listening
    runners
    smartwatch
    Wearable technology
  • 559 Views
  • 1 replies
  • 0 likes

Solved!! Spotify App Crashes When Playing Local File

Whenever I try and play a local file on my Spotify app, it crashes. I thought I had synced my local files with my app. Any advice?

  • Newbie
  • Whenever I try and play a local file on my Spotify app, it crashes. I thought I had synced my local files with my app. Any advice?
  • spookyemperor
  • Casual Listener
  • 9644 Views
  • 12 replies
  • 0 likes
  • 9644 Views
  • 12 replies
  • 0 likes

Playing music from desktop will randomly start playing on my phone!

As the lengthy title states, the Spotify player is behaving strangely. I start playing music on my desktop computer (Windows 7). Then, randomly, it'll start playing the music on my android phone (Nougat)! Sometimes it'll play from both computer and p...

  • Regular
  • As the lengthy title states, the Spotify player is behaving strangely. I start playing music on my desktop computer (Windows 7). Then, randomly, it'll start playing the music on my android phone (Nou...
  • StatGuy
  • Regular
  • 343 Views
  • 1 replies
  • 0 likes
  • 343 Views
  • 1 replies
  • 0 likes

Skipping bits of downloaded songs in premium on android phone + bluetooth headphones in offline mode

I am using spotify premium on android phone while on the train so using bluetooth headphones, only listening to downloaded songs in offline mode as the signal isn't reliable and train wifi does not allow streaming... why would bits be skipping?!

  • Casual Listener
  • I am using spotify premium on android phone while on the train so using bluetooth headphones, only listening to downloaded songs in offline mode as the signal isn't reliable and train wifi does not a...
  • egglett
  • Casual Listener
  • 1322 Views
  • 3 replies
  • 0 likes
  • 1322 Views
  • 3 replies
  • 0 likes

"We couldn't move your data: There might be something wrong, check permissions and try again."(Ugh.)

I just want my music on my SD Card. My 2000 song playlist. I've done it before. LG G6, running Spotify version 8.3.0.681 armv7 last updated April 6th. SD card has 30GB available from 59.4 total. I'm given the impression that this problem ranges from ...

  • Newbie
  • I just want my music on my SD Card. My 2000 song playlist. I've done it before. LG G6, running Spotify version 8.3.0.681 armv7 last updated April 6th. SD card has 30GB available from 59.4 total. I'm ...
  • 2658 Views
  • 0 replies
  • 20 likes
  • 2658 Views
  • 0 replies
  • 20 likes

App running in toolbar, but not in list of apps available to close...

I can see the Spotify logo in my toolbar, but when I expand all the currently running apps (to end processes, for example), it is not listed there. I would like the ability to manually exit the app at all times. Seems like something is buggy there.

  • Regular
  • I can see the Spotify logo in my toolbar, but when I expand all the currently running apps (to end processes, for example), it is not listed there. I would like the ability to manually exit the app a...
  • 202 Views
  • 0 replies
  • 0 likes
  • 202 Views
  • 0 replies
  • 0 likes

Music stop when plugged with audio cable coaxial

Spotify app doesn't work when the phone is plugged to the car with audio cable jack 3.5mm coaxial.As soon as I start the music, it stops. I push play, the music plays 1sec and then it turns automatically to pause.When the phone is not plugged to the ...

  • Newbie
  • Spotify app doesn't work when the phone is plugged to the car with audio cable jack 3.5mm coaxial. As soon as I start the music, it stops. I push play, the music plays 1sec and then it turns automat...
  • 248 Views
  • 0 replies
  • 0 likes
  • 248 Views
  • 0 replies
  • 0 likes

Offline Mode - Cached Songs - Randomization Bug

Hi Spotify members and who it concerns, There is a randomization bug. Before you chalk it off as, -Human minds are not good at understanding randomization -Spotify's randomization is purposely not random to make us feel it's more random -I may have d...

  • Regular
  • Hi Spotify members and who it concerns, There is a randomization bug. Before you chalk it off as, -Human minds are not good at understanding randomization -Spotify's randomization is purposely not ra...
  • 263 Views
  • 0 replies
  • 0 likes
  • 263 Views
  • 0 replies
  • 0 likes

Unable to send music to a specific user

Today when I launched Spotify on my Windows desktop, I find that I am unable to "share" music (songs, albums playlists) with specific Spotify users. Before, I was able to "send to" and select users, now the only option is to "Share with followers." I...

  • Newbie
  • Today when I launched Spotify on my Windows desktop, I find that I am unable to "share" music (songs, albums playlists) with specific Spotify users. Before, I was able to "send to" and select users, ...
  • user-removed
  • Not applicable
  • 2498 Views
  • 16 replies
  • 14 likes
  • 2498 Views
  • 16 replies
  • 14 likes

spotify tells me im offline

Well ive been using spotify for a long time and i just upgraded to premium again after a break but now spotify tells me im offline when im not on wifi. Ive tried to delete cache and saved data, reinstalling the app and restarting my device, but im st...

  • Newbie
  • Well ive been using spotify for a long time and i just upgraded to premium again after a break but now spotify tells me im offline when im not on wifi. Ive tried to delete cache and saved data, reins...
  • Obbuer
  • Newbie
  • 308 Views
  • 1 replies
  • 0 likes
  • 308 Views
  • 1 replies
  • 0 likes