Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 47303 Views
  • 66 replies
  • 25 likes
  • 47303 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 880103 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 880103 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26875 Views
  • 4 replies
  • 0 likes
  • 26875 Views
  • 4 replies
  • 0 likes

Rewind function is disable

Hi,I cannot use rewind fuction, I mean if i want to shift song in the midle or by few sec/min, it does not work. It is new feature or bug ? Thank you Ondřej

  • Newbie
  • Hi, I cannot use rewind fuction, I mean if i want to shift song in the midle or by few sec/min, it does not work. It is new feature 😕 or bug 🙂 ? Thank you Ondřej
  • 177 Views
  • 0 replies
  • 0 likes
  • 177 Views
  • 0 replies
  • 0 likes

Hearing loss

I have spotify premium and hearing aids and a bluetooth device that streams my playlists directly from my android Galaxy phone into my hearing aids - wonderful - thought I would never hear music again. Trouble is I can't figure out how to do this and...

  • Newbie
  • I have spotify premium and hearing aids and a bluetooth device that streams my playlists directly from my android Galaxy phone into my hearing aids - wonderful - thought I would never hear music agai...
  • 466 Views
  • 0 replies
  • 0 likes
  • 466 Views
  • 0 replies
  • 0 likes

Syncing Local Files From my PC to my Phone

HeySo I've been having a problem syncing local files from my windows 7 laptop to my phone. The file will happily play on my PC but for some reason though the song file appears on my phone, it doesnt play the file.Is there anyway to fix this? and if s...

  • Newbie
  • Hey So I've been having a problem syncing local files from my windows 7 laptop to my phone. The file will happily play on my PC but for some reason though the song file appears on my phone, it doesn...
  • Joe
  • Community Legend
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Connect song selecting issues

Hello, currently I'm having an issue on my app that will not let me play songs in a specific playlist on my desktop through connect. Even if I move said songs into another playlist, the issue still occurs. But the thing is, it's only those songs, any...

Connect
  • Newbie
  • Hello, currently I'm having an issue on my app that will not let me play songs in a specific playlist on my desktop through connect.     Even if I move said songs into another playlist, ...
  • Joe
  • Community Legend
  • 1879 Views
  • 4 replies
  • 0 likes
  • 1879 Views
  • 4 replies
  • 0 likes

Won't play my downloaded local musuc

I added local music over my desktop computer and downloaded it over my handy (Spotify beeing open on both systems). Everything fine. But now, when I try to play it (On my phone) it just skips the song, no error message, not grayed-out. Tried re-addin...

  • Newbie
  • I added local music over my desktop computer and downloaded it over my handy (Spotify beeing open on both systems). Everything fine. But now, when I try to play it (On my phone) it just skips the son...
  • 177 Views
  • 0 replies
  • 0 likes
  • 177 Views
  • 0 replies
  • 0 likes

Solved!! Context menu defect

Hi. First of all, English is not my mother tongue, but it seems to me like I have to do this in English so please excuse errors.Apparently there was an update to the Spotify music app on Android, since I noticed today when I started the app that the ...

  • Casual Listener
  • Hi. First of all, English is not my mother tongue, but it seems to me like I have to do this in English so please excuse errors. Apparently there was an update to the Spotify music app on Android, s...
  • Miss_Joujou
  • Casual Listener
  • 1405 Views
  • 7 replies
  • 1 likes
  • 1405 Views
  • 7 replies
  • 1 likes

30 min without ads does not work

Sometimes I have this information, that I need to watch a short ad, so I can listen 30 minutes without ads. Ad it worked fine, until this week, when the H&M ad was replaced with not working ghost in the shell ad. The film does not start. After short ...

  • Newbie
  • Sometimes I have this information, that I need to watch a short ad, so I can listen 30 minutes without ads. Ad it worked fine, until this week, when the H&M ad was replaced with not working ghost...
  • MartinStoichkov
  • Community Legend
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

Push notifications not working (also email ones partially)

I have no idea what's wrong, I have all push notifications enabled and for the past half a year I haven't received a single one.Email notifications seem to not be working for me as well... I occasionally receive update news but not playlist updates a...

  • Casual Listener
  • I have no idea what's wrong, I have all push notifications enabled and for the past half a year I haven't received a single one. Email notifications seem to not be working for me as well... I occa...
  • D1vide
  • Casual Listener
  • 251 Views
  • 1 replies
  • 1 likes
  • 251 Views
  • 1 replies
  • 1 likes

[Andriod] Thumb up and down is sticky for all next songs

I'm experiencing a bit of an odd problem with the Radio feature, more in specific the behavior of the thumb up / down buttons in the Android app. Scenario:Pick a songGo to Song RadioPlay Radio=> Music starts playingTap on the lower panel, opening the...

  • Casual Listener
  • I'm experiencing a bit of an odd problem with the Radio feature, more in specific the behavior of the thumb up / down buttons in the Android app.   Scenario: Pick a song Go to Song Radio P...
  • Ravefiend
  • Casual Listener
  • 393 Views
  • 2 replies
  • 0 likes
  • 393 Views
  • 2 replies
  • 0 likes

Customization Options

Using the android app, there should be more customization options such as changing the platform color, and changing your display photo. I also would like to see an availability in seeing the individual playlist followers. It would also be nice to hav...

  • Music Fan
  • Using the android app, there should be more customization options such as changing the platform color, and changing your display photo. I also would like to see an availability in seeing the ind...
  • itu_
  • Community Legend
  • 343 Views
  • 1 replies
  • 0 likes
  • Android
    Other
  • 343 Views
  • 1 replies
  • 0 likes

The Chronic

I have bought DR. Dre's album the chronic on cd, downloaded it to My computer and then added it to my playlist on Spotify. I can play The songs from My computer but not from My Phone, why is that? It is the same account ..

  • Casual Listener
  • I have bought DR. Dre's album the chronic on cd, downloaded it to My computer and then added it to my playlist on Spotify. I can play The songs from My computer but not from My Phone, why is that? It...
  • Joe
  • Community Legend
  • 609 Views
  • 3 replies
  • 0 likes
  • 609 Views
  • 3 replies
  • 0 likes

Spotify Menu not working

I think Spotify recently (ie in the last 3 days, at least for me) has changed the menu interface, meaning the menu you see when you press the 3 dots next to a song.Since the change has occurred, I'm having issues using the menu: it shows up, but it d...

  • Casual Listener
  • I think Spotify recently (ie in the last 3 days, at least for me) has changed the menu interface, meaning the menu you see when you press the 3 dots next to a song. Since the change has occurred, ...
  • Skrishna
  • Casual Listener
  • 1897 Views
  • 2 replies
  • 0 likes
  • 1897 Views
  • 2 replies
  • 0 likes

Trouble Saving Songs

Hey I don't know if this on here somewhere else or not. I am having an issue on Spotify where I can no longer save songs or add them to playlists with the pop up menu. I tried reinstalling just in case but it didn't fix the issue. Thank you for your ...

  • Newbie
  • Hey I don't know if this on here somewhere else or not. I am having an issue on Spotify where I can no longer save songs or add them to playlists with the pop up menu. I tried reinstalling just in ca...
  • Joe
  • Community Legend
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

Certain songs do not contain album art and do not go to the next song when finished

Certain songs do not show album art (only a grey box with a disc in the middle) and once they are done playing do not advance to the next song. The only way I have found to fix this is by completely reinstalling the application. The problem is that e...

  • Newbie
  • Certain songs do not show album art (only a grey box with a disc in the middle) and once they are done playing do not advance to the next song.  The only way I have found to fix this is by compl...
  • 199 Views
  • 0 replies
  • 0 likes
  • bug
  • 199 Views
  • 0 replies
  • 0 likes

Searching for a song

When I try search for a song after the first or second letter it exits to my phone home screen, any ideas??

  • Casual Listener
  • When I try search for a song after the first or second letter it exits to my phone home screen, any ideas??
  • headey
  • Roadie
  • 601 Views
  • 4 replies
  • 0 likes
  • 601 Views
  • 4 replies
  • 0 likes

No puedo seleccionar destinatario para compartir musica

Cuando pongo compartir a un destinatario y completo el campo destinatario con el nombre de usuario, no lo reconoce (aclaro que lo tengo agregado y siguiendo como amigo).Uso spoty en mi tablet galaxy tab s con Android lolipop. Ayuda por favor. Gracias...

  • Casual Listener
  • Cuando pongo compartir a un destinatario y completo el campo destinatario con el nombre de usuario, no lo reconoce (aclaro que lo tengo agregado y siguiendo como amigo). Uso spoty en mi tablet galax...
  • Zerodensetsu
  • Newbie
  • 1114 Views
  • 5 replies
  • 2 likes
  • 1114 Views
  • 5 replies
  • 2 likes

galaxy s3 i9300 e SD card 64gb

Boa tarde pessoal, estou com seguinte problema: tenho um galaxy s3 i9300 que uso só pra tocar as musicas no meu carro (via bluetooth), uso ele offline e sempre baixei as musicas na memoria interna do celular e sempre funcionou perfeitamente. Recentem...

  • Newbie
  • Boa tarde pessoal, estou com seguinte problema:   tenho um galaxy s3 i9300 que uso só pra tocar as musicas no meu carro (via bluetooth), uso ele offline e sempre baixei as musicas na memoria i...
  • 199 Views
  • 0 replies
  • 0 likes
  • 199 Views
  • 0 replies
  • 0 likes

Chromecast doesn't show up when I get on wifi

Use case:I am coming home. My phone connects to my home wifi. Chromecast isn't showing up in devices.This used to work. Now I have to kill the app in Android, restart it and only then will it show my devices correctly.It baffles me how the app actual...

  • Music Fan
  • Use case: I am coming home. My phone connects to my home wifi. Chromecast isn't showing up in devices. This used to work.   Now I have to kill the app in Android, restart it and only the...
  • 312 Views
  • 0 replies
  • 0 likes
  • 312 Views
  • 0 replies
  • 0 likes

7.9 - very slow to download offline over wifi

I've never had issues before but within the last couple weeks, all of a sudden it takes 10 minutes to download an album (first world problems) when it used to take like 30 seconds.Before you ask,Same wifi connection I've always hadSame music quality ...

  • Casual Listener
  • I've never had issues before but within the last couple weeks, all of a sudden it takes 10 minutes to download an album (first world problems) when it used to take like 30 seconds. Before you ask,...
  • Academic
  • Casual Listener
  • 614 Views
  • 1 replies
  • 2 likes
  • 614 Views
  • 1 replies
  • 2 likes