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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 43854 Views
  • 66 replies
  • 25 likes
  • 43854 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878727 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878727 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26587 Views
  • 4 replies
  • 0 likes
  • 26587 Views
  • 4 replies
  • 0 likes

Unable to reinstall via Play store, getting error code 497

Long story short: Spotify on my NVIDIA Shield Tablet K1 was being sluggish, seemingly some kind of connection issue. Spotify was being fine on other devices (iPhone 6 and MBP). Other network connections were perfectly fine (i.e. the problem was most ...

  • Regular
  • Long story short: Spotify on my NVIDIA Shield Tablet K1 was being sluggish, seemingly some kind of connection issue. Spotify was being fine on other devices (iPhone 6 and MBP). Other network connecti...
  • Joe
  • Community Legend
  • 501 Views
  • 1 replies
  • 0 likes
  • 501 Views
  • 1 replies
  • 0 likes

unable to download music for offline use

Hello everyone, I'm currently using a Samsung J7 (2016), this phone has a dual sim slot of which I am using both, I noticed that I am unable to download songs when my mobile data is using Sim 1, I have no problems downloading songs using mobile data ...

  • Visitor
  • Hello everyone, I'm currently using a Samsung J7 (2016), this phone has a dual sim slot of which I am using both, I noticed that I am unable to download songs when my mobile data is using Sim 1, I ha...
  • Joe
  • Community Legend
  • 321 Views
  • 1 replies
  • 0 likes
  • 321 Views
  • 1 replies
  • 0 likes

Porque no puedo escuchar este album?

Quiero escuchar el album de american tragedy deluxe edition de Hollywood Undead pero no me deja porque las canciones aparecen en gris o cuando lo busco no está en spotify

  • Casual Listener
  • Quiero escuchar el album de american tragedy deluxe edition de Hollywood Undead pero no me deja porque las canciones aparecen en gris o cuando lo busco no está en spotify
  • Music92
  • Newbie
  • 1864 Views
  • 2 replies
  • 1 likes
  • 1864 Views
  • 2 replies
  • 1 likes

Downloaded music to device count exceeded

Im aware this is an issue that many people are having, so instead of highjacking someone elses post, ive made my own. Yesterday I started having issues with my downloaded content disappearing. After a cache delete and app re-install, I now get the er...

  • Casual Listener
  • Im aware this is an issue that many people are having, so instead of highjacking someone elses post, ive made my own.    Yesterday I started having issues with my downloaded content disap...
  • Gerothin
  • Casual Listener
  • 662 Views
  • 5 replies
  • 0 likes
  • 662 Views
  • 5 replies
  • 0 likes

Won't play newly added songs on playlist

I added new songs to my playlist, and it is visible that they have been added because the names are in the playlist, but when I play the playlist, only old songs will play. None of the new ones. Some songs include "No favors" Big Sean, and "I Spy" Sk...

  • Newbie
  • I added new songs to my playlist, and it is visible that they have been added because the names are in the playlist, but when I play the playlist, only old songs will play. None of the new ones. Some...
  • Joe
  • Community Legend
  • 639 Views
  • 1 replies
  • 0 likes
  • 639 Views
  • 1 replies
  • 0 likes

Spotify Mood Player Test User Sign-Up

Hi, For a school project we are developing an android application that plays music based on the user’s taste and mood. For our prototype we are looking for spotify premium users who are willing to test our application for two weeks and then fill in a...

  • Visitor
  • Hi,   For a school project we are developing an android application that plays music based on the user’s taste and mood. For our prototype we are looking for spotify premium users who are will...
  • 440 Views
  • 0 replies
  • 0 likes
  • 440 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution New Android phone

Good day, I am getting a new phone and I am wondering how to switch my playlists? Some are full albums, which is not big of a problem, but some has over 500 songs by different artists. Thanks for your help.

  • Casual Listener
  • Good day, I am getting a new phone and I am wondering how to switch my playlists?  Some are full albums, which is not big of a problem, but some has over 500 songs by different artists.   ...
  • Mosaidso
  • Casual Listener
  • 411 Views
  • 2 replies
  • 0 likes
  • 411 Views
  • 2 replies
  • 0 likes

Overview of ALL symbols

I'll try and explain what I'm seeing EXACTLY so everyone understands.I'm playing music from the daily mix put together for me (great idea).If I click on the thin line showing what's playing (just above the home, search, radio etc icons) I see the cur...

  • Casual Listener
  • I'll try and explain what I'm seeing EXACTLY so everyone understands.I'm playing music from the daily mix put together for me (great idea). If I click on the thin line showing what's playing (just a...
  • IHS15
  • Gig Goer
  • 21128 Views
  • 1 replies
  • 2 likes
  • 21128 Views
  • 1 replies
  • 2 likes

Superuser Contribution Download on cellular

How do I enable download on cellular? It continues to say off.

  • Casual Listener
  • How do I enable download on cellular? It continues to say off.
  • Mppro67
  • Casual Listener
  • 464 Views
  • 2 replies
  • 0 likes
  • 464 Views
  • 2 replies
  • 0 likes

Music missing

I am a paid Spotify premium subscriber. is there a limit on how many songs you can have in your library? I have about 400 and I keep noticing that songs are missing, so I have to go back and add them. This is a problem because I am not aware that the...

  • Newbie
  • I am a paid Spotify premium subscriber. is there a limit on how many songs you can have in your library? I have about 400 and I keep noticing that songs are missing, so I have to go back and add them...
  • 219 Views
  • 0 replies
  • 0 likes
  • 219 Views
  • 0 replies
  • 0 likes

Solved!! Phone suddenly starts playing

I have now had a couple of cases where my phone suddenly started playing. Once while I was walking, I logged into my phone, spotify opened (last app used) and suddenly began playing out loud at work for everyone to hear (i did NOT press anything).Add...

  • Newbie
  • I have now had a couple of cases where my phone suddenly started playing. Once while I was walking, I logged into my phone, spotify opened (last app used) and suddenly began playing out loud at work ...
  • Joe
  • Community Legend
  • 1080 Views
  • 1 replies
  • 0 likes
  • 1080 Views
  • 1 replies
  • 0 likes

Superuser Contribution Access problem

Now when I try to log in into Spotify it say that if I want to hear music for more than 14 days I have to say where I'm going. I'm Italian but I live in Germany what could I do now? My account is logged in with my facebook account. Please help.Quando...

  • Newbie
  • Now when I try to log in into Spotify it say that if I want to hear music for more than 14 days I have to say where I'm going. I'm Italian but I live in Germany what could I do now? My account is log...
  • MonicaM_Bogota
  • Roadie
  • 251 Views
  • 1 replies
  • 0 likes
  • 251 Views
  • 1 replies
  • 0 likes

Accidently uninstalled my app and lost playlists..help

i accidently uninstalled my app and lost all my playlists.. can i restore?

  • Newbie
  • i accidently uninstalled  my  app  and  lost all my playlists.. can i restore?  
  • Joe
  • Community Legend
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

şarkıyı dinleyemiyorum

Müslüm Gürses ülkemde calinamiyormus ulan muslum baba yoksa nabayim spotifyi niye çalınamaz Müslüm Gürses istanbul sokaklari

  • Newbie
  • Müslüm Gürses ülkemde calinamiyormus ulan muslum baba yoksa nabayim spotifyi niye çalınamaz Müslüm Gürses istanbul sokaklari
  • 209 Views
  • 0 replies
  • 0 likes
  • 209 Views
  • 0 replies
  • 0 likes

Superuser Contribution Change payment info

I badly need help. I linked my spotify account to facebook and I subscribed to premium but unfortunately my facebookwas haacked. I tried to use my credit card information to new email address. But i cannot use it. What do I need to do.

  • Newbie
  • I badly need help. I linked my spotify account to facebook and I subscribed to premium but unfortunately my facebookwas haacked. I tried to use my credit card information to new email address. But i ...
  • MonicaM_Bogota
  • Roadie
  • 257 Views
  • 1 replies
  • 0 likes
  • 257 Views
  • 1 replies
  • 0 likes

Removing things from Recently Played on the new mobile update

There used to be a button to the right of the "Recently Played" in "My Library" that said edit, and you could remove albums, songs, and artists from your recently played list. It's gone now, how do I remove things from recently played now?

  • Casual Listener
  • There used to be a button to the right of the "Recently Played" in "My Library" that said edit, and you could remove albums, songs, and artists from your recently played list. It's gone now, how do I...
  • maryam_13
  • Newbie
  • 715 Views
  • 1 replies
  • 0 likes
  • mobile app
  • 715 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Android][Music] Problemas con el modo Aleatorio

La mayoría de las veces que uso el Modo Aleatorio, en algún momento cuando comienza a reproducir una canción se queda mudo y tengo que seleccionar otra para que se pueda escuchar. Cuándo lo van a arreglar? Tengo un celular Sony Xperia M. Muchas graci...

  • Casual Listener
  • La mayoría de las veces que uso el Modo Aleatorio, en algún momento cuando comienza a reproducir una canción se queda mudo y tengo que seleccionar otra para que se pueda escuchar. Cuándo lo van a arr...
  • bocha1976
  • Casual Listener
  • 719 Views
  • 2 replies
  • 0 likes
  • Android
    Mobile
  • 719 Views
  • 2 replies
  • 0 likes

Can't navigate the site - can anyone help?

It seems if I turn off my tablet then on again the app wants me to log in, says password wrong, although it is definitely not wrong, I click the forgotten your pw link, reset it, then one of two things: I go to my account through the link in the mail...

  • Casual Listener
  • It seems if I turn off my tablet then on again the app wants me to log in, says password wrong, although it is definitely not wrong, I click the forgotten your pw link, reset it, then one of two thin...
  • ItsJamesJ
  • Community Legend
  • 387 Views
  • 3 replies
  • 0 likes
  • 387 Views
  • 3 replies
  • 0 likes

spotify randomly stops playing at the end of a song

i started a playlist when on wifi and after 2 or 3 songs it just stopped playing the song a second before it was finished. i tried a different playlist, which started playing as usual and right after i verified everything was normal i went back to th...

  • Casual Listener
  • i started a playlist when on wifi and after 2 or 3 songs it just stopped playing the song a second before it was finished. i tried a different playlist, which started playing as usual and right ...
  • Becca93
  • Casual Listener
  • 402 Views
  • 1 replies
  • 0 likes
  • 402 Views
  • 1 replies
  • 0 likes

Solved!! Android 4.1 strange storage problem

helloit seems that since some times, i've a bug on my Sony ZX1 Android 4.1.1 with Spotify 5.8.0.1029 :usually it used to save downloaded music on usb storage data (128GB) but suddenly it starts saving to the internal storage (1GB) ! so quickly the in...

  • Regular
  • hello it seems that since some times, i've a bug on my Sony ZX1 Android 4.1.1 with Spotify 5.8.0.1029 : usually it used to save downloaded music on usb storage data (128GB) but suddenly it starts s...
  • shahrass
  • Newbie
  • 1643 Views
  • 6 replies
  • 0 likes
  • 1643 Views
  • 6 replies
  • 0 likes