Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • Sumit_Ghosh
  • Casual Listener
  • 52217 Views
  • 67 replies
  • 25 likes
  • 52217 Views
  • 67 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 882300 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 882300 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 27505 Views
  • 4 replies
  • 0 likes
  • 27505 Views
  • 4 replies
  • 0 likes

Feature Request: Sort all titles by Date added

Device: S7 on Android 6.01 I have one feature request that I really really would like to see in spotify: When choosing Playlist > All Titles let us sort these titles by Date added That´s analogue to what you already do in the 'Songs' library. So, all...

  • Regular
  • Device: S7 on Android 6.01  I have one feature request that I really really would like to see in spotify:  When choosing Playlist > All Titles let us sort these titles by Date adde...
  • akumaryu
  • Regular
  • 706 Views
  • 1 replies
  • 0 likes
  • all titles
    date added
    playlists. android
  • 706 Views
  • 1 replies
  • 0 likes

Músicas cortadas

Minhas músicas simplesmente estão cortadas, boa parte das músicas que eu baixo para ouvir offline, ficam no máximo 30 segundos e ficam mudas.

  • Newbie
  • Minhas músicas simplesmente estão cortadas, boa parte das músicas que eu baixo para ouvir offline, ficam no máximo 30 segundos e ficam mudas.
  • 447 Views
  • 0 replies
  • 0 likes
  • 447 Views
  • 0 replies
  • 0 likes

Weird behaviour since uptade to 7.1.0.1025 armV7

Hello guys,my app recently got updated and since than everything is really messed up.So at first i was a little bit confused about the new "me" tab and that i couldnt find anything like artists/songs or albums. By the time i figured out it is in me /...

  • Casual Listener
  • Hello guys, my app recently got updated and since than everything is really messed up. So at first i was a little bit confused about the new "me" tab and that i couldnt find anything like artists/s...
  • pacylap
  • Casual Listener
  • 785 Views
  • 2 replies
  • 3 likes
  • 785 Views
  • 2 replies
  • 3 likes

Downloaded Songs and Artists

Hello, The new interfase is terrible, can you please tell me how to separate the music is downloaded into different artists? What it shows is the artist I am following and when I click on them it leads me to their online page including the all their ...

  • Newbie
  • Hello,   The new interfase is terrible, can you please tell me how to separate the music is downloaded into different artists?  What it shows is the artist I am following and when I clic...
  • 281 Views
  • 0 replies
  • 1 likes
  • 281 Views
  • 0 replies
  • 1 likes

Search button on android

Hi,Could you please explain me where is the new search button. All the menus have dissapeared with the newest update.Very confusing new layout...

  • Newbie
  • Hi, Could you please explain me where is the new search button. All the menus have dissapeared with the newest update. Very confusing new layout...
  • MartinStoichkov
  • Community Legend
  • 283 Views
  • 1 replies
  • 0 likes
  • 283 Views
  • 1 replies
  • 0 likes

Solved!! Using Spotify in Uganda

Hi there, in the New Year I will be living in Uganda for seven months. I wondered whether I will be able to use Spotify from my Android there? Thanks, Rachel

  • Casual Listener
  • Hi there, in the New Year I will be living in Uganda for seven months. I wondered whether I will be able to use Spotify from my Android there?   Thanks,   Rachel
  • Eltrach
  • Casual Listener
  • 3904 Views
  • 3 replies
  • 1 likes
  • 3904 Views
  • 3 replies
  • 1 likes

Solved!! How much memory do the offline music in Spotify take up?

I only have 16gb phone so I would like to know how much music it takes up.

  • Casual Listener
  • I only have 16gb phone so I would like to know how much music it takes up.
  • same_bee
  • Newbie
  • 168655 Views
  • 14 replies
  • 4 likes
  • 168655 Views
  • 14 replies
  • 4 likes

Downloaded songs online again

I downloaded many albums and songs to my phone (by wifi) because I wanted to decrease my Internet mobile traffic. Later I realized the downloaded songs generated traffic again because Spotify starts to play them online not the downloaded copies. Is t...

  • Newbie
  • I downloaded many albums and songs to my phone (by wifi) because I wanted to decrease my Internet mobile traffic. Later I realized the downloaded songs generated traffic again because Spotify starts ...
  • 437 Views
  • 0 replies
  • 0 likes
  • 437 Views
  • 0 replies
  • 0 likes

can't casting my chromecast audio

Hi mateI can't casting to my chomecast audio, turnin radio is working fineI have see the available device, and also can see my chomecast audiobut after a while "connecting..." than no change on it.have n't casting, and the wording back to "available ...

  • Newbie
  • Hi mate I can't casting to my chomecast audio, turnin radio is working fine I have see the available device, and also can see my chomecast audio but after a while "connecting..." than no ch...
  • 206 Views
  • 0 replies
  • 0 likes
  • 206 Views
  • 0 replies
  • 0 likes

Unable to add facebook friends

I logged in with my Facebook account and then tried the Find Friends option. It says "sorry, we couldn't load friends to follow" every time. I also tried the same thing with android where it says "sorry something went wrong, please have another go".I...

  • Newbie
  • I logged in with my Facebook account and then tried the Find Friends option. It says "sorry, we couldn't load friends to follow" every time. I also tried the same thing with android where it says "so...
  • user-removed
  • Not applicable
  • 416 Views
  • 1 replies
  • 0 likes
  • 416 Views
  • 1 replies
  • 0 likes

Solved!! Library

Hello , can tou please help me ? When i open spotify i see on the below: home ,browse , search ,radio,and me. WHERE IS MY LIBRARY?,when i go to me i see my playlist and my account, i cant see my sings, please help me how can i fix it !?

  • Newbie
  • Hello , can tou please help me ? When i open spotify i see on the below: home ,browse , search ,radio,and me. WHERE IS MY LIBRARY?,when i go to me i see my playlist and my account, i cant see my sing...
  • silentwingtip
  • Newbie
  • 489 Views
  • 2 replies
  • 1 likes
  • 489 Views
  • 2 replies
  • 1 likes

Problemas con samsung s6 edge

Estuve teniendo dificultades para reproducir canciones las últimas semanas. Luego de reproducir varias se traba la aplicación y debo cerrarla para poder seguir usándola. Probé desistalarla, cambiar opciones de la batería y lo que leí en los otros pos...

  • Casual Listener
  • Estuve teniendo dificultades para reproducir canciones las últimas semanas. Luego de reproducir varias se traba la aplicación y debo cerrarla para poder seguir usándola. Probé desistalarla, cambiar o...
  • 210 Views
  • 0 replies
  • 0 likes
  • 210 Views
  • 0 replies
  • 0 likes

Layout para mobil es terrible

Hola, el motivo de mi mensaje es para quejarme del nuevo layout para mobil, es terrible y nada funcional. No puedo ver artistas ni albumes, es realmente terrible.Espero tomen cartas en el asunto a la brevedad, ya que si no puedo navegar libremente of...

  • Newbie
  • Hola, el motivo de mi mensaje es para quejarme del nuevo layout para mobil, es terrible y nada funcional. No puedo ver artistas ni albumes, es realmente terrible. Espero tomen cartas en el asunto a ...
  • 154 Views
  • 0 replies
  • 1 likes
  • 154 Views
  • 0 replies
  • 1 likes

Spotify stops responding/freezes when playing songs offline

I have the app on my honor 8 (marshmallow) and when I'm playing songs off my offline playlist, after a while it stops responding and I can't change the songs or pause. I have to stop and restart the app and it happens again. I've even uninstalled and...

  • Casual Listener
  • I have the app on my honor 8 (marshmallow) and when I'm playing songs off my offline playlist, after a while it stops responding and I can't change the songs or pause. I have to stop and restart the ...
  • spotted13
  • Casual Listener
  • 2634 Views
  • 5 replies
  • 0 likes
  • 2634 Views
  • 5 replies
  • 0 likes

Spotify always ask to Login every Android restart and shutdown when spotify is on

Dear Spotify,honestly, Spotify is the best application to hear good music quality. But i have a problem, spotify ask me to relogin every my android shutdown when spotify is on. this is make my offline file can't play anymore. after login, spotify del...

  • Casual Listener
  • Dear Spotify, honestly, Spotify is the best application to hear good music quality. But i have a problem, spotify ask me to relogin every my android shutdown when spotify is on. this is make my offl...
  • 246 Views
  • 0 replies
  • 0 likes
  • 246 Views
  • 0 replies
  • 0 likes

Spotify just dont work anymore

so the last month spotify have managed to play a couple of songs. but 99% of the time i get "this song is not available" what in the world is wrong? the worst thing that its taken monts to fix and that there aint no explanation from spotify how to fi...

  • Casual Listener
  • so the last month spotify have managed to play a couple of songs. but 99% of the time i get "this song is not available" what in the world is wrong? the worst thing that its taken monts to fix and th...
  • 172 Views
  • 0 replies
  • 0 likes
  • 172 Views
  • 0 replies
  • 0 likes

Solved!! "My Songs" songs gone

I updated my app to the version 7.1.0.1025 armv7. When I opened spotify "My Songs" had new songs and the ones I had were gone except 2. I believe someone logged into my account accidently and deleted my songs, because I changed the password, logoff a...

  • Newbie
  • I updated my app to the version 7.1.0.1025 armv7. When I opened spotify "My Songs" had new songs and the ones I had were gone except 2.   I believe someone logged into my account accidently an...
  • DiamondLife522
  • Music Fan
  • 317 Views
  • 1 replies
  • 0 likes
  • 317 Views
  • 1 replies
  • 0 likes

Songs were available yesterday and today some are greyed out

Yesterday certain songs were available and today they are greyed out. I reached out to the artist and it is availble on his spotify.

  • Newbie
  • Yesterday certain songs were available and today they are greyed out. I reached out to the artist and it is availble on his spotify. 
  • DiamondLife522
  • Music Fan
  • 262 Views
  • 1 replies
  • 0 likes
  • 262 Views
  • 1 replies
  • 0 likes

Solved!! Library disappeared

I just found that my library module has disappeared from the spotify app. In its place is a 'ME' module that wasn't there, but does not provide the function of being able to view and play songs I've downloaded in the past.I've tried clearing the cach...

  • Casual Listener
  • I just found that my library module has disappeared from the spotify app. In its place is a 'ME' module that wasn't there, but does not provide the function of being able to view and play songs I've ...
  • RZ5HFD
  • Newbie
  • 1805 Views
  • 4 replies
  • 1 likes
  • 1805 Views
  • 4 replies
  • 1 likes