Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 55654 Views
  • 68 replies
  • 25 likes
  • 55654 Views
  • 68 replies
  • 25 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Casual Listener
  • 27820 Views
  • 5 replies
  • 0 likes
  • 27820 Views
  • 5 replies
  • 0 likes

Songs undownload constantly,now spotify wont connect to Bluetooth

Im a premium user I'm actually paying for this why I do not know,I'm constantly having to re download all of my songs, every.....single....one !!!,at least once a week, then many songs stop in the middle where there is a gap that won't play ,now it w...

  • Gig Goer
  • Im a premium user I'm actually paying for this why I do not know,I'm constantly having to re download all of my songs, every.....single....one !!!,at least once a week, then many songs stop in the mi...
  • 270 Views
  • 0 replies
  • 0 likes
  • 270 Views
  • 0 replies
  • 0 likes

Constantly re-downloading music, help? (Galexy S5 Neo)

Hey Guys So i just got Spotify about 4 days ago, within these 4 days i have had to "download" my entire library. in and around 858 songs everytime. I was wondering what the issue is. my friend who has been a Spotify member for months now says this ha...

  • Newbie
  • Hey Guys    So i just got Spotify about 4 days ago, within these 4 days i have had to "download" my entire library. in and around 858 songs everytime. I was wondering what the issue is. m...
  • Johnnyhated
  • Gig Goer
  • 218 Views
  • 1 replies
  • 0 likes
  • 218 Views
  • 1 replies
  • 0 likes

Freezes contantly on Android (Moto X Play)

My spotify seems to lock up all the time and has taken over 20 minutes twice this week already just to load 1 artist. That's me sitting on my lunch break for 20 minutes just waiting in silence for anything on spotify to load on a perfectly fine inter...

  • Newbie
  • My spotify seems to lock up all the time and has taken over 20 minutes twice this week already just to load 1 artist. That's me sitting on my lunch break for 20 minutes just waiting in silence for an...
  • sam__vieira
  • Newbie
  • 299 Views
  • 1 replies
  • 0 likes
  • 299 Views
  • 1 replies
  • 0 likes

Not received Year in Review email

Hi, today i heard the year in review was going to be sent by email today so i activated the news/offer options but i didnt received it yet.

  • Newbie
  • Hi, today i heard the year in review was going to be sent by email today so i activated the news/offer options but i didnt received it yet. 
  • user-removed
  • Not applicable
  • 608 Views
  • 1 replies
  • 0 likes
  • 608 Views
  • 1 replies
  • 0 likes

Superuser Contribution Removing songs from a playlist

Well if you accidentally slide your screen it removes the song from your playlist. I think it should ask something like "Are you **bleep**ing sure?" because i have removed so many songs by accident. It shouldn't just be like slide and remove. And als...

  • Casual Listener
  • Well if you accidentally slide your screen it removes the song from your playlist. I think it should ask something like "Are you **bleep**ing sure?" because i have removed so many songs by ...
  • RodrigoPalma
  • Roadie
  • 271 Views
  • 1 replies
  • 0 likes
  • 271 Views
  • 1 replies
  • 0 likes

Dump file on Android phone memory that never gets erased is created by Spotify.

I have a problem with Sony Xperia L combined with Spotify. These two aren't a good match. Originally it was all fine, but at some point my phone started to collect a lot of memory (around early august) and the only thing to do is to do a system reset...

  • Regular
  • I have a problem with Sony Xperia L combined with Spotify. These two aren't a good match.   Originally it was all fine, but at some point my phone started to collect a lot of memory (around ...
  • Tch72
  • Casual Listener
  • 4544 Views
  • 13 replies
  • 0 likes
  • 4544 Views
  • 13 replies
  • 0 likes

Offline music keeps disappearing

The spotify app keeps login me out, then when i log back in all my download songs have gone. The app is up to date iv restart then phone, redownloaded only to have it happen again. I have to use my phone data to download them to so its getting pretty...

  • Casual Listener
  • The spotify app keeps login me out, then when i log back in all my download songs have gone. The app is up to date iv restart then phone, redownloaded only to have it happen again. I have to use my p...
  • crematedman
  • Community Legend
  • 514 Views
  • 3 replies
  • 0 likes
  • 514 Views
  • 3 replies
  • 0 likes

Songs volume problems in spotify

The volume of my tablet turns up and down when I'm listening to music in spotify.Any advices?Thanks

  • Newbie
  • The volume of my tablet turns up and down when I'm listening to music in spotify. Any advices? Thanks 
  • brentb9193
  • Music Fan
  • 267 Views
  • 1 replies
  • 0 likes
  • 267 Views
  • 1 replies
  • 0 likes

Problems with connection for 2 identicle Huawei 8 phones -spotify

I have bought 2 identicle Huawei Honor 8, phones, for me and my wife. Im having problens connecting to Spotify Premium.The phones have the same model.nr. FRD-L09If i play music on my phone, it will change 'phone' to hers and play there insted, as we ...

  • Casual Listener
  • I have bought 2 identicle Huawei Honor 8, phones, for me and my wife.  Im having problens connecting to Spotify Premium. The phones have the same model.nr. FRD-L09 If i play music on my phone...
  • nsjc75
  • Casual Listener
  • 240 Views
  • 1 replies
  • 0 likes
  • 240 Views
  • 1 replies
  • 0 likes

Android: Spotify plays on only 1 channel after a notification

When I use a an app while spotify is playing music, e.g facebook, and I get a notification, spotify or android (not sure) does the normal thing of lowering volume to emphasize the notification but when it continues only one of the 2 earpieces is at n...

  • Newbie
  • When I use a an app while spotify is playing music, e.g facebook, and I get a notification, spotify or android (not sure) does the normal thing of lowering volume to emphasize the notification but wh...
  • 177 Views
  • 0 replies
  • 0 likes
  • 177 Views
  • 0 replies
  • 0 likes

Offline Download Issues

There is a problem, it says i have it offline on 3 other devices, but my account management doesnt show any at all, how do i fix it, as of right now i have to download everything everyday, and, im not willing to do thatits said that after i chose to ...

  • Casual Listener
  • There is a problem, it says i have it offline on 3 other devices, but my account management doesnt show any at all, how do i fix it, as of right now i have to download everything everyday, and, im no...
  • 155 Views
  • 0 replies
  • 0 likes
  • 155 Views
  • 0 replies
  • 0 likes

Get rid of the 3,333 offline song limit

Yea i have 70gb free on my phone and I can't download more? Why this is ridiculous you are forcing me to use data and I can't gave all my music offline if I'm far from home. If spotify was not free with my cell plan I wouldn't pay

  • Newbie
  • Yea i have 70gb free on my phone and I can't download more? Why this is ridiculous you are forcing me to use data and I can't gave all my music offline if I'm far from home. If spotify was not free w...
  • coloyrs
  • Community Legend
  • 220 Views
  • 1 replies
  • 0 likes
  • 220 Views
  • 1 replies
  • 0 likes

This song is not available

Hello. I recently had an issue. I got a moto g smartphone with android jelly bean and, spotify premium family account pack. Every time I want to play some songs there's a message saying this song is not available. Also they are Highlited in Gray colo...

  • Newbie
  • Hello. I recently had an issue. I got a moto g smartphone with android jelly bean and, spotify premium family account pack. Every time I want to play some songs there's a message saying this song is ...
  • 190 Views
  • 0 replies
  • 0 likes
  • 190 Views
  • 0 replies
  • 0 likes

Widget shows wrong song and app freezes on opening

Now as I have said many times, I use the Android app for one simple task. Playing downloaded playlists. Your app seems to have problems doing the basics. I see the little widget not showing the song that is actually playing. And then when I try to op...

  • Roadie
  • Now as I have said many times, I use the Android app for one simple task. Playing downloaded playlists.   Your app seems to have problems doing the basics.   I see the little widget not...
  • 255 Views
  • 0 replies
  • 0 likes
  • 255 Views
  • 0 replies
  • 0 likes

Spotify connect not working on android or PC, works flawlessly on iphone

Title.I have Denon AVR-X1000 amplifier for my home system. Wanted to stream music into it as I have done with other services before spotify. Spotify Connect is not working with my PC or Samsung Note4 towards the amplifier. -Between phone and pc it wo...

  • Casual Listener
  • Title. I have Denon AVR-X1000 amplifier for my home system. Wanted to stream music into it as I have done with other services before spotify.  Spotify Connect is not working with my PC or Samsu...
  • nathabit
  • Newbie
  • 619 Views
  • 4 replies
  • 0 likes
  • 619 Views
  • 4 replies
  • 0 likes

New Phone Huawei H8 Honor premium, spotify freezes

Hey Spotify Community,I bought the Huawei H8 Honor. It has happened a few times now that the Spotify app freezes/doesn't react and breaks down. I would like to know if this is a problem of the Spotify app or indicating a problem with android or the p...

  • Newbie
  • Hey Spotify Community, I bought the Huawei H8 Honor. It has happened a few times now that the Spotify app freezes/doesn't react and breaks down. I would like to know if this is a problem of the Sp...
  • 205 Views
  • 0 replies
  • 0 likes
  • 205 Views
  • 0 replies
  • 0 likes

Before i leave, is it just me or are Spotify broken.

I generally like Spotify. I'm been on several other music providers before, but there's a better feeling that Spotify are built around serving music, whereas for example Apple or Google play are just pushing whatever data they can.There's lots of thi...

Screenshot_20161212.png
  • Gig Goer
  • I generally like Spotify. I'm been on several other music providers before, but there's a better feeling that Spotify are built around serving music, whereas for example Apple or Google play are just...
  • 299 Views
  • 0 replies
  • 1 likes
  • 299 Views
  • 0 replies
  • 1 likes

Spotify hardly works with any of my Chromecasts

Connection to Chromecast takes ages and once connected there are frequent audio drops until it completely stops. Seems to me a problem of spotify servers failing to provide the chromecast with a continuous stream. I have erased all data, removed the ...

  • Music Fan
  • Connection to Chromecast takes ages and once connected there are frequent audio drops until it completely stops. Seems to me a problem of spotify servers failing to provide the chromecast with a cont...
  • mote
  • Gig Goer
  • 449 Views
  • 3 replies
  • 5 likes
  • 449 Views
  • 3 replies
  • 5 likes