Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 51020 Views
  • 66 replies
  • 25 likes
  • 51020 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 881636 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 881636 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 27310 Views
  • 4 replies
  • 0 likes
  • 27310 Views
  • 4 replies
  • 0 likes

Can't download songs for offline

I had Spotify for some time now, but today I can't download any more songs for my Spotify it just keeps on saying enable cellular download but I've already done it, I decided to reinstall the app but it became worse because now I can't download any o...

  • Casual Listener
  • I had Spotify for some time now, but today I can't download any more songs for my Spotify it just keeps on saying enable cellular download but I've already done it, I decided to reinstall the app but...
  • 175 Views
  • 0 replies
  • 0 likes
  • 175 Views
  • 0 replies
  • 0 likes

Sin menu "tu biblioteca"

Hola que tal.Resulta que agregue a un familiar a la cuenta para que obtenga premium, pero ocurre que no tiene el menú "tu biblioteca".Solamente dice "tu" y llega a mostrar playlist y favoritos, faltando la opción de canciones, tu daily mix, entre otr...

  • Newbie
  • Hola que tal. Resulta que agregue a un familiar a la cuenta para que obtenga premium, pero ocurre que no tiene el menú "tu biblioteca". Solamente dice "tu" y llega a mostrar playlist y favoritos, f...
  • 252 Views
  • 0 replies
  • 0 likes
  • 252 Views
  • 0 replies
  • 0 likes

Where did my thumbed-up radio tracks go?

The first time I tried Radio, the app said I had a new radio playlist of all the tracks I thumbed up. However, now it's nowhere to be found on either my android app OR my Mac Spotify Web Player! Help! Where did my thumbed-up tracks playlist go??

  • Casual Listener
  • The first time I tried Radio, the app said I had a new radio playlist of all the tracks I thumbed up. However, now it's nowhere to be found on either my android app OR my Mac Spotify Web Player! Help...
  • Yrrah1
  • Gig Goer
  • 272 Views
  • 1 replies
  • 0 likes
  • 272 Views
  • 1 replies
  • 0 likes

BUG: Spotify cannot remember last song without a data connection nor in offline mode

Hi, Before the last update, whenever I entered my car, it remembered the last song. But since the last update, it won't remember the playlist position so it won't be resumed when I don't have signal (as in my garage). It also happens when Spotify is ...

  • Regular
  • Hi,   Before the last update, whenever I entered my car, it remembered the last song. But since the last update, it won't remember the playlist position so it won't be resumed w...
  • DJammyRasta
  • Newbie
  • 2865 Views
  • 11 replies
  • 8 likes
  • 2865 Views
  • 11 replies
  • 8 likes

Offline songs are deleted

Hi.I have an Android 6.0.1 device, and Spotify Premium. I download my lists for offline playing. After some hours, the lists seem to be deleted from offline storage. It's the main reason I made a subscription and I can't hear my songs. What can I do?

  • Newbie
  • Hi. I have an Android 6.0.1 device, and Spotify Premium. I download my lists for offline playing. After some hours, the lists seem to be deleted from offline storage. It's the main reason I made a s...
  • 186 Views
  • 0 replies
  • 0 likes
  • 186 Views
  • 0 replies
  • 0 likes

Podcasts not available for me

Hi. Im from Latvia and using spotify for a long time now. Recently found out, that podcasts is available in spotify. After googling for a while, found a lot of info about podcasts and shows in spotify, but nothing of that is available to me, nor in a...

  • Newbie
  • Hi. Im from Latvia and using spotify for a long time now. Recently found out, that podcasts is available in spotify. After googling for a while, found a lot of info about podcasts and shows in spotif...
  • Joe
  • Community Legend
  • 1161 Views
  • 1 replies
  • 1 likes
  • 1161 Views
  • 1 replies
  • 1 likes

Charged for premium but won't update to premium

I was charged for the premium account but it wouldn't give me the premium service of no ads. How do I fix this?

  • Newbie
  • I was charged for the premium account but it wouldn't give me the premium service of no ads. How do I fix this?
  • Jacob
  • Community Legend
  • 271 Views
  • 1 replies
  • 0 likes
  • 271 Views
  • 1 replies
  • 0 likes

Solved!! Spotify app not found on 2016 Ford Fiesta Sony Sync radio

Hi, I've had my 2016 Ford Fiesta since July and while I've had minor issues with the Spotify app playing from my Nexus 5x via bluetooth. it's been manageable until now (having to stop the car and open the door and then restart the engine to make the ...

  • Casual Listener
  • Hi,   I've had my 2016 Ford Fiesta since July and while I've had minor issues with the Spotify app playing from my Nexus 5x via bluetooth. it's been manageable until now (having to stop the ca...
  • Sampaul29
  • Casual Listener
  • 3008 Views
  • 6 replies
  • 0 likes
  • 3008 Views
  • 6 replies
  • 0 likes

Same 20 songs in shuffle

Hey guys,When I choose shuffle, it plays the same 20 songs over and over. I have the basic plan so is that the problem? Its getting pretty annoying that I can't listen to my saved library.Thanks

  • Newbie
  • Hey guys, When I choose shuffle, it plays the same 20 songs over and over. I have the basic plan so is that the problem? Its getting pretty annoying that I can't listen to my saved library. Thanks
  • 197 Views
  • 0 replies
  • 0 likes
  • 197 Views
  • 0 replies
  • 0 likes

Wrong when playing music

why then if you wanted to listen a songs. a song can not be selected and must wear a shuffle option and should be at a premium upgrade. I can't play music like what i want.

  • Casual Listener
  • why then if you wanted to listen a songs. a song can not be selected and must wear a shuffle option and should be at a premium upgrade. I can't play music like what i want.
  • BowoMT1
  • Casual Listener
  • 274 Views
  • 2 replies
  • 0 likes
  • 274 Views
  • 2 replies
  • 0 likes

Spotify use with Bluetooth causes phone to crash.

Hey, I have a Moto-X with android 4.2.2 and an up-to-date spotify app.When I try to play a song while connected to my Bluetooth speaker (a Photive Hydra PH-BTW55) it causes my phone to reboot. This is a new problem as I have used this pair (phone and...

  • Newbie
  • Hey, I have a Moto-X with android 4.2.2 and an up-to-date spotify app. When I try to play a song while connected to my Bluetooth speaker (a Photive Hydra PH-BTW55) it causes my phone to reboot. Th...
  • Julerobb1
  • Regular
  • 3811 Views
  • 10 replies
  • 1 likes
  • 3811 Views
  • 10 replies
  • 1 likes

Won't let me create a new playlist

Everytime I go to create a new playlist it won't let me but let's me adds songs to playlists, been happening for the last week. Have tried uninstalling and then reinstalling the app but same problem happens, anyone able to shed light on why it's doin...

  • Casual Listener
  • Everytime I go to create a new playlist it won't let me but let's me adds songs to playlists, been happening for the last week. Have tried uninstalling and then reinstalling the app but same problem ...
  • TomRead92
  • Casual Listener
  • 12425 Views
  • 7 replies
  • 4 likes
  • 12425 Views
  • 7 replies
  • 4 likes

Solved!! Album not available

Hello,So there's this album from Nekfeu, which was released 4 days ago. He's à french rapper and immediatly made it to the charts in France. I'm living in Austria and everytime i'm trying to play the album it displays me: ,, non available''. Is this ...

  • Newbie
  • Hello, So there's this album from Nekfeu, which was released 4 days ago. He's à french rapper and immediatly made it to the charts in France. I'm living in Austria and everytime i'm trying to play...
  • Jacob
  • Community Legend
  • 497 Views
  • 1 replies
  • 0 likes
  • 497 Views
  • 1 replies
  • 0 likes

Superuser Contribution Listening playlist in order / Android

Hi everybody, I mostly use spotify with Android now. When I play a playlist by selecting the first song spotify *ALWAYS* shuffle the playlist (it never plays the playlist in displayed order). I don't understand why I have the same behavour using or n...

  • Casual Listener
  • Hi everybody,   I mostly use spotify with Android now. When I play a playlist by selecting the first song spotify *ALWAYS* shuffle the playlist (it never plays the playlist in displayed order)...
  • Petaudiere
  • Casual Listener
  • 326 Views
  • 2 replies
  • 0 likes
  • 326 Views
  • 2 replies
  • 0 likes

Problems with log in

Ayudaaa! Cada que me salgo de la app de Spotify tengo que ingresar mi contraseña para volver a entrar, porque pasa esto? Además mis canciones guardadas se borran.

  • Newbie
  • Ayudaaa! Cada que me salgo de la app de Spotify tengo que ingresar mi contraseña para volver a entrar, porque pasa esto? Además mis canciones guardadas se borran.
  • 171 Views
  • 0 replies
  • 0 likes
  • 171 Views
  • 0 replies
  • 0 likes

Android stereo speaker issue

Hi there, i have an issue i really need help with, ive recently installed an android stereo into my car, and have spotify on it. The problem is spotify only plays music through the front speakers, and nothing to rear. i have a rough idea from other p...

  • Newbie
  • Hi there, i have an issue i really need help with, ive recently installed an android stereo into my car, and have spotify on it. The problem is spotify only plays music through the front speakers, an...
  • 190 Views
  • 0 replies
  • 0 likes
  • 190 Views
  • 0 replies
  • 0 likes

honor 7: Spotify stops playing... looses connection to sonos and so on...

hi everybody,i am using spotify with my mobile "Honor 7". Sportify manages to play several songs, maybe up to about 15. Then it stopps playing, and the connection to sonos is down. After that Spotify "jumps" from song to song sometimes, sometimes it ...

  • Newbie
  • hi everybody, i am using spotify with my mobile "Honor 7". Sportify manages to play several songs, maybe up to about 15. Then it stopps playing, and the connection to sonos is down. After that Spoti...
  • 326 Views
  • 0 replies
  • 2 likes
  • 326 Views
  • 0 replies
  • 2 likes

Where are the downloads?

I updated spotify on the newest version for android but i cant find the downloaded music in spotify I Can only find the Favorites wich are only 60 but i downloaded more than 1000

  • Newbie
  • I updated spotify on the newest version for android but i cant find the downloaded music in spotify 😕 I Can only find the Favorites wich are only 60 but i downloaded more than 1000 😅
  • 178 Views
  • 0 replies
  • 0 likes
  • 178 Views
  • 0 replies
  • 0 likes

App does not remember where I left off

Am I the only one totally annoyed by Spotify's Android app inability to remember what I was listening to before I closed the app, the next time I open the app? Seems like sometimes it does remember and sometimes it doesn't. If i'm playing from a play...

  • Music Fan
  •  Am I the only one totally annoyed by Spotify's Android app inability to remember what I was listening to before I closed the app, the next time I open the app?   Seems like sometimes it ...
  • 613 Views
  • 0 replies
  • 6 likes
  • 613 Views
  • 0 replies
  • 6 likes

Shutdown when i watch some artists

When i watch some artists profiles, (especially pink floyds profile) and scroll down to albums the app is closing. Someone there who have the same problem or could fix it?

  • Newbie
  • When i watch some artists profiles, (especially pink floyds profile) and scroll down to albums the app is closing. Someone there who have the same problem or could fix it?
  • 151 Views
  • 0 replies
  • 0 likes
  • 151 Views
  • 0 replies
  • 0 likes