Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Solved!! New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 62795 Views
  • 68 replies
  • 26 likes
  • 62795 Views
  • 68 replies
  • 26 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Regular
  • 28570 Views
  • 5 replies
  • 0 likes
  • 28570 Views
  • 5 replies
  • 0 likes

Saved music missing

Using a samsung j5 2016 full standard...Having problems finding saved and downloaded music under "songs" yet am able to see and play them if they are in playlists.. i wish not to create one huge playlist just to include ALL my downloaded and saved mu...

  • Newbie
  • Using a samsung j5 2016 full standard... Having problems finding saved and downloaded music under "songs" yet am able to see and play them if they are in playlists.. i wish not to create one huge ...
  • miaeruiz
  • Casual Listener
  • 318 Views
  • 2 replies
  • 0 likes
  • 318 Views
  • 2 replies
  • 0 likes

Where has equaluser gone?

Equaluser has disappeared off my Samsung phone . Help

  • Casual Listener
  • Equaluser has disappeared off my Samsung phone . Help
  • 149 Views
  • 0 replies
  • 0 likes
  • 149 Views
  • 0 replies
  • 0 likes

S7 got hot and drained battery FAST

Using Spotify yesterday my phone was hot and drained the battery in about 4 hours. It was connected to my Bluetooth speaker. I tried to go into the app and the screen stayed black but the music never stopped playing. I tried to close the app and whil...

  • Regular
  • Using Spotify yesterday my phone was hot and drained the battery in about 4 hours. It was connected to my Bluetooth speaker. I tried to go into the app and the screen stayed black but the music never...
  • Ssyd
  • Regular
  • 464 Views
  • 4 replies
  • 0 likes
  • 464 Views
  • 4 replies
  • 0 likes

Samsung s7, can only download music, not play any song from playlist

When I signed out of all my accounts and signed back in, I am now only able to download song from my Playlist, or play radio. I can noongwr just play songs from my Playlist.I'm a premium member and my service coverage is sufficient/works on my phone.

  • Newbie
  • When I signed out of all my accounts and signed back in, I am now only able to download song from my Playlist, or play radio. I can noongwr just play songs from my Playlist. I'm a premium member a...
  • Joe
  • Community Legend
  • 270 Views
  • 1 replies
  • 0 likes
  • 270 Views
  • 1 replies
  • 0 likes

Debo volver a descargar todas mis canciones si por algun motivo saco la memoria externa de mi movil?

Pasa que necesitaba utilizar la tarjeta de memoria externa de mi movil (donde están guardadas los archivos de spotify) pero cuando volvi a instalar la tarjeta ya no puede escuchar ninguna canción, teniendo que descargar todas mi canciones nuevamente....

  • Casual Listener
  • Pasa que necesitaba utilizar la tarjeta de memoria externa de mi movil (donde están guardadas los archivos de spotify) pero cuando volvi a instalar la tarjeta ya no puede escuchar ninguna canción, te...
  • Thamerr82
  • Casual Listener
  • 710 Views
  • 2 replies
  • 0 likes
  • 710 Views
  • 2 replies
  • 0 likes

How can I store my downloaded music in my external SD?

I tried to follow these steps, but the "Storage" option just doesn't display. The SD card is available and Spotify has access to it. Has this feature been removed?

  • Casual Listener
  • I tried to follow these steps, but the "Storage" option just doesn't display. The SD card is available and Spotify has access to it. Has this feature been removed?
  • alexotero32
  • Casual Listener
  • 492 Views
  • 6 replies
  • 0 likes
  • 492 Views
  • 6 replies
  • 0 likes

Wireless Hard Drive for Androids without Expandable Memory

Hello, I have seen some posts regarding iOS and wireless hard drives but I havent been able to find anything equivalent for Android. I have a Nexus 6P which unfortunately has no spot for expandable memory. I have limited data on my phone and tend to ...

  • Newbie
  • Hello, I have seen some posts regarding iOS and wireless hard drives but I havent been able to find anything equivalent for Android. I have a Nexus 6P which unfortunately has no spot for expandable m...
  • Joe
  • Community Legend
  • 433 Views
  • 1 replies
  • 0 likes
  • Android
    Nexus 6p
    wireless hard drive
  • 433 Views
  • 1 replies
  • 0 likes

Music is disappearing

I have noticed that some music is disappearing. A particular case is the Shinedown's last allbum "Threat to Survival", which is not available on Spotify. Another example is the Ost of Amelie, which has been missing some melodies lately. So my questio...

  • Visitor
  • I have noticed that some music is disappearing. A particular case is the Shinedown's last allbum "Threat to Survival", which is not available on Spotify. Another example is the Ost of Amelie, which h...
  • user-removed
  • Not applicable
  • 818 Views
  • 2 replies
  • 0 likes
  • 818 Views
  • 2 replies
  • 0 likes

> Release notes of the Android app updates

Hello there,could you please create a topic that gather all the latest and upcoming Release Notes of the Spotify Android application?The ones I've found are old.Thank you

  • Roadie
  • Hello there, could you please create a topic that gather all the latest and upcoming Release Notes of the Spotify Android application? The ones I've found are old. Thank you 🙂
  • Joe
  • Community Legend
  • 492 Views
  • 3 replies
  • 3 likes
  • 492 Views
  • 3 replies
  • 3 likes

Samsung - Spotify stops responding

Maybe someone has already come accross this issue. I am using Samsung Galaxy 7. Recently Spotify started to hanging up - music still plays, but you cannot do anything about it (stop, close the program or anything - only way to solve this is to restar...

  • Newbie
  • Maybe someone has already come accross this issue. I am using Samsung Galaxy 7. Recently Spotify started to hanging up - music still plays, but you cannot do anything about it (stop, close the progra...
  • Joe
  • Community Legend
  • 220 Views
  • 1 replies
  • 0 likes
  • 220 Views
  • 1 replies
  • 0 likes

Soptify App Data gets bigger and bigger...

Hello everybody!I have follwoing problem on my Samsung Galaxy J5:Altough, downloaded Music from Spotify is saved on my SD-Card the size of the Spotify-App gets bigger and bigger. Meanwihlie several GBs.Does anyone kwons this Problem or how to solve i...

  • Newbie
  • Hello everybody! I have follwoing problem on my Samsung Galaxy J5: Altough, downloaded Music from Spotify is saved on my SD-Card the size of the Spotify-App gets bigger and bigger. Meanwihlie sever...
  • Joe
  • Community Legend
  • 564 Views
  • 1 replies
  • 0 likes
  • 564 Views
  • 1 replies
  • 0 likes

playlist versatility problems

Hello, So I imported an album I bought yesterday onto Spotify and made it a secret playlist. I have a premium subscription and yet it will only play on my computer where it was originally downloaded. It will not play on any other devices. It will sho...

  • Newbie
  • Hello, So I imported an album I bought yesterday onto Spotify and made it a secret playlist. I have a premium subscription and yet it will only play on my computer where it was originally downloaded....
  • Joe
  • Community Legend
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

I cannot play Spotify music by using USB cable from Galxy s7 to Car stereo.

Hi,I had and Iphone and I was able to play music directly from the device into a car stereo by using the USB port.However, when I switched to Galaxy I am not able to do this anymore.I have read that this might be because licensing issues or something...

  • Newbie
  • Hi, I had and Iphone and I was able to play music directly from the device into a car stereo by using the USB port. However, when I switched to Galaxy I am not able to do this anymore. I hav...
  • Joe
  • Community Legend
  • 1922 Views
  • 1 replies
  • 0 likes
  • 1922 Views
  • 1 replies
  • 0 likes

Why did the new update delete all of my saved music?

Subject explains all. Not only could I not find my library for nearly a week, but once I found my "favorites", all of my music was gone.

  • Newbie
  • Subject explains all. Not only could I not find my library for nearly a week, but once I found my "favorites", all of my music was gone.
  • timsmith98
  • Newbie
  • 289 Views
  • 1 replies
  • 0 likes
  • 289 Views
  • 1 replies
  • 0 likes

New Lock screen and Bluetooth problems

Hi guys, I recently ditched spotify and had a try of Google play music due to the features around uploading your own music. The other features didn't really work for me, so have returned to Spotify with a new Pixel phone. Has something changed over t...

  • Newbie
  • Hi guys,   I recently ditched spotify and had a try of Google play music due to the features around uploading your own music.  The other features didn't really work for me, so have return...
  • mehmoodraza
  • Casual Listener
  • 1906 Views
  • 6 replies
  • 3 likes
  • 1906 Views
  • 6 replies
  • 3 likes

Solved!! Artists not showing up in 'Your Music' - Having to scroll through entire playlist

I have a playlist that is downloaded offline with close to 3,000 songs. I do make sure to go to online mode and update. I used to be able to see all of these songs by album and artist under the 'Your Music' section. All of the sudden, only a few song...

  • Regular
  • I have a playlist that is downloaded offline with close to 3,000 songs.  I do make sure to go to online mode and update.   I used to be able to see all of these songs by album and artist un...
  • Ezekiel920
  • Newbie
  • 36220 Views
  • 14 replies
  • 3 likes
  • 36220 Views
  • 14 replies
  • 3 likes

Refreshing skips

All you have to do is exit out the program twice and go back to the station. Then the amount of skips will reset. I dont have any proof to prove this but I know people will try this.

  • Newbie
  • All you have to do is exit out the program twice and go back to the station. Then the amount of skips will reset. I dont have any proof to prove this but I know people will try this. 
  • 538 Views
  • 0 replies
  • 0 likes
  • 538 Views
  • 0 replies
  • 0 likes

Why isn't Hamburger Bar on Android?

I wanna hamburger bar on my android phone. My sister's phone is Huawei P9 and she got hamburger bar but I have HTC One m8 and I havent hamburger Bar. I wanna hamburger bar update to my account or my phone. What can I do???

  • Newbie
  • I wanna hamburger bar on my android phone. My sister's phone is Huawei P9 and she got hamburger bar but I have HTC One m8 and I havent hamburger Bar. I wanna hamburger bar update to my account or my ...
  • MartinStoichkov
  • Community Legend
  • 390 Views
  • 1 replies
  • 0 likes
  • 390 Views
  • 1 replies
  • 0 likes

Offline Music Deleted

Using a Samsung Galaxy s7 edge. About half of my music was deleted from spotify, it was strange because the albums had half the songs downloaded, the other half deleted. I followed troubleshooting and restarted my phone. After that 100% of my albums ...

  • Casual Listener
  • Using a Samsung Galaxy s7 edge. About half of my music was deleted from spotify, it was strange because the albums had half the songs downloaded, the other half deleted. I followed troubleshooting an...
  • user-removed
  • Not applicable
  • 281 Views
  • 1 replies
  • 1 likes
  • 281 Views
  • 1 replies
  • 1 likes