Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 53490 Views
  • 68 replies
  • 25 likes
  • 53490 Views
  • 68 replies
  • 25 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Casual Listener
  • 27680 Views
  • 5 replies
  • 0 likes
  • 27680 Views
  • 5 replies
  • 0 likes

App does not remember where I left off

Am I the only one totally annoyed by Spotify's Android app inability to remember what I was listening to before I closed the app, the next time I open the app? Seems like sometimes it does remember and sometimes it doesn't. If i'm playing from a play...

  • Music Fan
  •  Am I the only one totally annoyed by Spotify's Android app inability to remember what I was listening to before I closed the app, the next time I open the app?   Seems like sometimes it ...
  • 619 Views
  • 0 replies
  • 6 likes
  • 619 Views
  • 0 replies
  • 6 likes

Shutdown when i watch some artists

When i watch some artists profiles, (especially pink floyds profile) and scroll down to albums the app is closing. Someone there who have the same problem or could fix it?

  • Newbie
  • When i watch some artists profiles, (especially pink floyds profile) and scroll down to albums the app is closing. Someone there who have the same problem or could fix it?
  • 157 Views
  • 0 replies
  • 0 likes
  • 157 Views
  • 0 replies
  • 0 likes

How delete radio station?

I have a radio station on my "recently played" and I don't know how delete. Please help me.

  • Newbie
  • I have a radio station on my "recently played" and I don't know how delete. Please help me.
  • 172 Views
  • 0 replies
  • 0 likes
  • 172 Views
  • 0 replies
  • 0 likes

Android App doesn't manage to separate two different songs, but with the same name in a playlist.

So, i got local music added to my playlist, and there's a lot of songs, that Spotify does not know which they are. As in, it's not a recognized song. So, i added them to a playlist so i can listen to them on the phone. And synced the list, it works d...

  • Newbie
  • So, i got local music added to my playlist, and there's a lot of songs, that Spotify does not know which they are. As in, it's not a recognized song. So, i added them to a playlist so i can listen to...
  • 203 Views
  • 0 replies
  • 0 likes
  • 203 Views
  • 0 replies
  • 0 likes

STORAGE automatic.

I have a little problem. I have my premiun account and when playing any song this is automatically saved in my storage, it is not deleted and it is saved sib have given to download. What can I do to just keep in memory the songs I choose and not all ...

  • Casual Listener
  • I have a little problem. I have my premiun account and when playing any song this is automatically saved in my storage, it is not deleted and it is saved sib have given to download. What can I do to ...
  • 148 Views
  • 0 replies
  • 0 likes
  • 148 Views
  • 0 replies
  • 0 likes

Guarda todas las canciones

Tengo un pequeño problema. Tengo mi cuenta premiun y al reproducir cualquier cancion esta se guarda automaticamente en mi almacenamiento, no se borra y se queda guardada sib haberle dado a descargar. Que puedo hacer para q solo guarde en la memoria l...

  • Casual Listener
  • Tengo un pequeño problema. Tengo mi cuenta premiun y al reproducir cualquier cancion esta se guarda automaticamente en mi almacenamiento, no se borra y se queda guardada sib haberle dado a descargar....
  • 236 Views
  • 0 replies
  • 0 likes
  • 236 Views
  • 0 replies
  • 0 likes

My mixtapes - Restore artists/songs - accidentially removed artist from my mixtapes

Hi I just discovered My Mixtapes. And accidentially I removed an artist from my mixtapes that will never be concidered again. How do I undo my mistake? DO NOT TOUCH the symbol that looks like the one in the image that I attached.

  • Newbie
  • Hi I just discovered My Mixtapes. And accidentially I removed an artist from my mixtapes that will never be concidered again. How do I undo my mistake? DO NOT TOUCH the symbol that looks like the one...
  • ynz_
  • Casual Listener
  • 1023 Views
  • 2 replies
  • 3 likes
  • artist
    artists
    Mixtapes
    restore
    songs
  • 1023 Views
  • 2 replies
  • 3 likes

My premium account

İ bought spotify premium packet 5 tl from Vodafone for 30 day but it turned normal state although 30 day doesnt pass i used only premium 5-6 days.İ want to money back

  • Visitor
  • İ bought spotify premium packet 5 tl from Vodafone for 30 day but it turned normal state although 30 day doesnt pass i used only premium 5-6 days.İ want to money back
  • Jacob
  • Community Legend
  • 257 Views
  • 1 replies
  • 0 likes
  • 257 Views
  • 1 replies
  • 0 likes

A couple issues when using bluetooth to car stereo.

I'm having a few issues with Spotify when I use it with my car stereo.First of all, it doesn't automatically start playing when it connects, I'm not sure why it's stopped as it was working before.Secondly, since it doesn't auto play, I'm forced to pu...

  • Newbie
  • I'm having a few issues with Spotify when I use it with my car stereo. First of all, it doesn't automatically start playing when it connects, I'm not sure why it's stopped as it was working before...
  • 219 Views
  • 0 replies
  • 0 likes
  • 219 Views
  • 0 replies
  • 0 likes

Offline, not playing

I have switched the toggle under settings to offline mode, I have also unsistalled and re-installed the app on my Android.However I am unable to still play songs I have downloaded (and these have the appropriate green arrow to say this has downloaded...

  • Newbie
  • I have switched the toggle under settings to offline mode, I have also unsistalled and re-installed the app on my Android. However I am unable to still play songs I have downloaded (and these have t...
  • 196 Views
  • 0 replies
  • 0 likes
  • 196 Views
  • 0 replies
  • 0 likes

Efetuei o pagamento premium mas não ativa a cinta

Por favor já efetuei o pagamento da conta premium mas nao consigo ativar e utilizar.

  • Newbie
  • Por favor já efetuei o pagamento da conta premium mas nao consigo ativar e utilizar.
  • 339 Views
  • 0 replies
  • 0 likes
  • 339 Views
  • 0 replies
  • 0 likes

Crear playlist

Hola!!! Tengo la versión premium gratuita durante 3 meses, y el problema es q no me deja crear una playlist.... Se queda como si estuviera pensando. Y tampoco me Deja cambiar el nombre a otra q ya tenia. Alguien sabe porque?

  • Newbie
  • Hola!!! Tengo la versión premium gratuita durante 3 meses, y el problema es q no me deja crear una playlist.... Se queda como si estuviera pensando. Y tampoco me Deja cambiar el nombre a otra q ya te...
  • 273 Views
  • 0 replies
  • 0 likes
  • 273 Views
  • 0 replies
  • 0 likes

Problem reading some songs

Hello, I am a premium user. There are some songs that I can't read on my android device. An exemple; the album of rap group "The Firm". Songs appear in grey and are impossible to listen to. Why is that?

  • Newbie
  • Hello, I am a premium user. There are some songs that I can't read on my android device. An exemple; the album of rap group "The Firm". Songs appear in grey and are impossible to listen to. Why is th...
  • 195 Views
  • 0 replies
  • 0 likes
  • 195 Views
  • 0 replies
  • 0 likes

App crashing on artist and playlist pages

App crashes whenever I try to view or play a playlist or artist page. I can save albums from the search page and play them from my library but I can't play playlists. im a brand new user, just installed the app.I've tried restarting my phone, removin...

  • Visitor
  • App crashes whenever I try to view or play a playlist or artist page. I can save albums from the search page and play them from my library but I can't play playlists. im a brand new user, just instal...
  • 270 Views
  • 0 replies
  • 0 likes
  • 270 Views
  • 0 replies
  • 0 likes

Solved!! Cannot download playlist/album over data

Please help I cannot dowload over mobile data, I just switched on download over data in settings but when I try to download the playlist is not downloading....

  • Casual Listener
  • Please help I cannot dowload over mobile data, I just switched on download over data in settings but when I try to download the playlist is not downloading....
  • deneuv34
  • Casual Listener
  • 488 Views
  • 3 replies
  • 0 likes
  • 488 Views
  • 3 replies
  • 0 likes

download

Where does my weekly playlist download to when I choose to download it?

  • Newbie
  • Where does my weekly playlist download to when I choose to download it?
  • Mattosaurus
  • Community Legend
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes

Ca bug

Ca bug toujours quand je passe des chansons .. j suis bin tanner j vais me d ésabonner...

  • Newbie
  • Ca bug toujours quand je passe des chansons .. j suis bin tanner j vais me d ésabonner...
  • 207 Views
  • 0 replies
  • 0 likes
  • 207 Views
  • 0 replies
  • 0 likes

Bottom icon tray should adjust to the screen size or revert to old functionallity

Somewhere around version 7.0.0 a tray with icons was added to the mobile app which stays persistent on (almost) every screen (at the bottom). Considering the minimal space on mobile devices I think this is a big user unfriendly feature. I can remembe...

  • Casual Listener
  • Somewhere around version 7.0.0 a tray with icons was added to the mobile app which stays persistent on (almost) every screen (at the bottom). Considering the minimal space on mobile devices I think t...
  • 169 Views
  • 0 replies
  • 0 likes
  • 169 Views
  • 0 replies
  • 0 likes

Can't download Spotify on Mac Sierra v10.12

Hi. Initially had problems logging into Spotify using Facebook account on the mac (worked fine on my phone). So tried to uninstall and reinstall spotify. When I try to install, I get a message saying 'Dowload failed. Retrying in 4s'... or however man...

  • Casual Listener
  • Hi.   Initially had problems logging into Spotify using Facebook account on the mac (worked fine on my phone). So tried to uninstall and reinstall spotify. When I try to install, I get a messa...
  • elfurioso
  • Casual Listener
  • 420 Views
  • 3 replies
  • 0 likes
  • 420 Views
  • 3 replies
  • 0 likes

Cannot create Playlist on android

For some reason, spotify will no longer allow me to create a Playlist. I've tried two different ways with no luck. It allows me to enter the Playlist name, click save/go bit then won't complete the process. I have to back out of it and it never saves...

  • Newbie
  • For some reason, spotify will no longer allow me to create a Playlist. I've tried two different ways with no luck. It allows me to enter the Playlist name, click save/go bit then won't complete the p...
  • Joe
  • Community Legend
  • 277 Views
  • 2 replies
  • 0 likes
  • 277 Views
  • 2 replies
  • 0 likes