Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Solved!! New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • Timbo6sic6
  • Casual Listener
  • 67928 Views
  • 69 replies
  • 26 likes
  • 67928 Views
  • 69 replies
  • 26 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Regular
  • 28971 Views
  • 5 replies
  • 0 likes
  • 28971 Views
  • 5 replies
  • 0 likes

Syncing Local Files to Mobile

So after giving up Spotify 6 months ago due to the lack of diversity I decided to come back again when they offered some sort of promo. I used to be able to sync my local files to mobile with no issues as long as both my desktop Spotify and mobile Sp...

  • Casual Listener
  • So after giving up Spotify 6 months ago due to the lack of diversity I decided to come back again when they offered some sort of promo. I used to be able to sync my local files to mobile with no issu...
  • Joe
  • Community Legend
  • 542 Views
  • 1 replies
  • 0 likes
  • local files
    Local tracks
    Mobile
  • 542 Views
  • 1 replies
  • 0 likes

Does anyone actually get the new Adroid app to work at all?

I surely don't. It takes several minutes to load my playlists. Not once but EVERY SINGLE TIME I TRY!!!!!!!!!!!!What the **bleep** is the point in replacing an app that worked just fine with one that doesn't function at all. Spotify always had the edg...

  • Roadie
  • I surely don't. It takes several minutes to load my playlists. Not once but EVERY SINGLE TIME I TRY!!!!!!!!!!!! What the **bleep** is the point in replacing an app that worked just fine with one t...
  • geirhong
  • Roadie
  • 1134 Views
  • 14 replies
  • 0 likes
  • 1134 Views
  • 14 replies
  • 0 likes

Spotify always logout and need relogin every sunday

Dear SpotifyMy spotify alwasy doing like that and cannot play my offline data after relogin. This was happen two week.Thanks

  • Casual Listener
  • Dear Spotify My spotify alwasy doing like that and cannot play my offline data after relogin. This was happen two week. Thanks
  • 402 Views
  • 0 replies
  • 0 likes
  • 402 Views
  • 0 replies
  • 0 likes

Bugged player UI

Kindly looks at my screenshots. My UI became like this after I updated the app like a week ago.I already tried doing a clean reinstallation and even tried clearing the cache of my phone, issue still persists.No problem with playing music. I just find...

  • Newbie
  • Kindly looks at my screenshots. My UI became like this after I updated the app like a week ago. I already tried doing a clean reinstallation and even tried clearing the cache of my phone, issue st...
  • 367 Views
  • 0 replies
  • 0 likes
  • 367 Views
  • 0 replies
  • 0 likes

[Android][Other] Problems with android app

After its last update, android app does not work properly. It can not read playlist downloaded in sd card memory, always is downloading songs, when finished starts again. very annoying because I'm paying for a service that is becoming unreliable.

  • Visitor
  • After its last update, android app does not work properly. It can not read playlist downloaded in sd card memory, always is downloading songs, when finished starts again. very annoying because I'm pa...
  • 316 Views
  • 0 replies
  • 0 likes
  • Android
    Other
  • 316 Views
  • 0 replies
  • 0 likes

Android bug fix needed upcoming first song issue

When music is playing and you're viewing the album art full screen. You touch the top right of that view to access the upcoming songs list. Here you can change the order of upcoming songs. If you take any song after the first song and move it to the ...

  • Newbie
  • When music is playing and you're viewing the album art full screen. You touch the top right of that view to access the upcoming songs list. Here you can change the order of upcoming songs. If you tak...
  • 175 Views
  • 0 replies
  • 0 likes
  • 175 Views
  • 0 replies
  • 0 likes

Spotify causes SD card reconnection on my Zenfone (Lollipop)

When using Spotify, I get "SD Card inserted" notifications all the time on my Zenfone 5 (updated to Lollipop 5.0), and it only seems to happen while using Spotify. I didn't have this problem back then on my Razr D3 (Kitkat), and it was the same SD ca...

  • Music Fan
  • When using Spotify, I get "SD Card inserted" notifications all the time on my Zenfone 5 (updated to Lollipop 5.0), and it only seems to happen while using Spotify. I didn't have this problem back the...
  • dufinardi-72
  • Newbie
  • 492 Views
  • 3 replies
  • 0 likes
  • 492 Views
  • 3 replies
  • 0 likes

back button removed

The back button to close spotify is gone. Why? Now I have to go into settings and log out. It's kind of a pain. So easy before, am I missing something? Besides the button, that is.

  • Casual Listener
  • The back button to close spotify is gone.  Why?  Now I have to go into settings and log out.  It's kind of a pain.  So easy before, am I missing something? Besides the button...
  • Skillset65
  • Casual Listener
  • 497 Views
  • 2 replies
  • 0 likes
  • Android
  • 497 Views
  • 2 replies
  • 0 likes

Newest Mobile Update

Checking out the latest update on the Spotify mobile app on my phone, and I gotta say... I hate it. You took the page that I use the most frequently (saved albums) and relegated it to a hidden area that took me about 5-10 min. to find. Instead of jus...

  • Casual Listener
  • Checking out the latest update on the Spotify mobile app on my phone, and I gotta say... I hate it.  You took the page that I use the most frequently (saved albums) and relegated it to a hidden ...
  • Mr_M_2000
  • Newbie
  • 2503 Views
  • 9 replies
  • 7 likes
  • 2503 Views
  • 9 replies
  • 7 likes

All Albums Disappeared from library?

No idea what just happened, was listening to a downloaded album on my nexus 5 (Android 4.4.3), when the current track finished it didn't go onto the next one. When I looked, I got a message saying that I'd removed the album from my library. I re-adde...

  • Casual Listener
  • No idea what just happened, was listening to a downloaded album on my nexus 5 (Android 4.4.3), when the current track finished it didn't go onto the next one. When I looked, I got a message sayin...
  • Chloedubose
  • Newbie
  • 3434 Views
  • 4 replies
  • 1 likes
  • Albums
    android 4.4.3
    bug
    Dissapearing Albums
    Nexus 5
  • 3434 Views
  • 4 replies
  • 1 likes

[Android][Music] Please work on it fast

Hi spotify i have a problem and that is that i can't listen to a girl group name twice. My account is premiumso i dont know why i can't hear there songs.I am a kpop fan an sometimes i cant hear any of their songs. So please but every singer song out ...

  • Newbie
  • Hi spotify i have a problem and that is that i can't listen to a girl group name twice. My account is premiumso i dont know why i can't hear there songs.I am a kpop fan an sometimes i cant hear any o...
  • Joe
  • Community Legend
  • 432 Views
  • 1 replies
  • 0 likes
  • Android
    music
  • 432 Views
  • 1 replies
  • 0 likes

Solved!! Shuffle Play

How do I get shuffle play to play thru full Playlist without repeating tracks?

  • Gig Goer
  • How do I get shuffle play to play thru full Playlist without repeating tracks?
  • Joe
  • Community Legend
  • 477 Views
  • 1 replies
  • 0 likes
  • 477 Views
  • 1 replies
  • 0 likes

Last.fm scrobbling not working

Hi all, I'm a fairly new user to Spotify and have had nothing but problems with their software since I started using it as my main source of music playback.The latest issue is last.fm scrobbling, which was working fine until about a week ago, now it ...

  • Music Fan
  • Hi all, I'm a fairly new user to Spotify and have had nothing but problems with their software since I started using it as my main source of music playback. The latest issue is last.fm scrobbling,...
  • Joe
  • Community Legend
  • 1135 Views
  • 12 replies
  • 0 likes
  • 1135 Views
  • 12 replies
  • 0 likes

Reset smartphone

Perco playlists baixadas se formatar celular?

  • Casual Listener
  • Perco playlists baixadas se formatar celular?
  • FelipeSG97
  • Casual Listener
  • 616 Views
  • 4 replies
  • 0 likes
  • 616 Views
  • 4 replies
  • 0 likes

Interfaz nueva

Estimados, mi cuenta tiene un problema sigo viendo la interfaz vieja que tiene el menú hamburguesa en la parte superior izquierda. Solo me pasa con mi cuenta probé con otra cuenta en mi celular y veo el menú nuevo que tiene todas las opciones abajo. ...

  • Casual Listener
  • Estimados, mi cuenta tiene un problema sigo viendo la interfaz vieja que tiene el menú hamburguesa en la parte superior izquierda. Solo me pasa con mi cuenta probé con otra cuenta en mi celular y veo...
  • Kamran
  • Composer
  • 556 Views
  • 5 replies
  • 0 likes
  • 556 Views
  • 5 replies
  • 0 likes

Spotify Library No Longer Available

The library where all of my saved songs would be is no longer a option on my spotify app. Also, the app will not let me save new songs i find. Idk what is goin on

  • Newbie
  • The library where all of my saved songs would be is no longer a option on my spotify app. Also, the app will not let me save new songs i find. Idk what is goin on
  • cat81
  • Casual Listener
  • 886 Views
  • 3 replies
  • 3 likes
  • 886 Views
  • 3 replies
  • 3 likes

Superuser Contribution Can't sharevsongs with friends

I want to share music with my wife. Wile both are not in FB. I follow her, she follows me.I go in share, sent toA Windows appears where I can choose a way how to share... Mail, WA and so inI press Empfänger auswählenA Windows appears where I can ente...

  • Casual Listener
  • I want to share music with my wife. Wile both are not in FB. I follow her, she follows me. I go in share, sent to A Windows appears where I can choose a way how to share... Mail, WA and so in ...
  • Marcoliverpool
  • Casual Listener
  • 379 Views
  • 2 replies
  • 0 likes
  • 379 Views
  • 2 replies
  • 0 likes

I can't get the new bottom navigation buttons.

I little while back you guys updated the Android version of the app with a bottom navbar to replace the hamburger menu, but I can't seem to get that update. I've cleared the cache, erased the app's data, and reinstalled it fresh, but it never switche...

  • Newbie
  • I little while back you guys updated the Android version of the app with a bottom navbar to replace the hamburger menu, but I can't seem to get that update. I've cleared the cache, erased the app's d...
  • itu_
  • Community Legend
  • 381 Views
  • 1 replies
  • 0 likes
  • 381 Views
  • 1 replies
  • 0 likes

Spotify not responding

Hi all,I have been having issues with my spotify app. Most of the time works fine. But there are times that it becomes unresponsive. It always happens when im playing music and after a song is finished playing and moves on to the next track, it lags ...

  • Regular
  • Hi all, I have been having issues with my spotify app. Most of the time works fine. But there are times that it becomes unresponsive. It always happens when im playing music and after a song is fi...
  • itu_
  • Community Legend
  • 742 Views
  • 8 replies
  • 0 likes
  • 742 Views
  • 8 replies
  • 0 likes