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Ongoing Issues

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 43266 Views
  • 66 replies
  • 25 likes
  • 43266 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878448 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878448 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26508 Views
  • 4 replies
  • 0 likes
  • 26508 Views
  • 4 replies
  • 0 likes

Solved!! Multiple Syncing Issues.

Hi there, I'm having two major issues with my spotify app over the last week. 1) Syncing Error - Multiple Devices Synced at the same time. I'm getting the following error message: "Syncing Error - You have synced your playlists to more than three dev...

  • Newbie
  • Hi there,   I'm having two major issues with my spotify app over the last week.   1) Syncing Error - Multiple Devices Synced at the same time. I'm getting the following error me...
  • barrydpb
  • Casual Listener
  • 629 Views
  • 4 replies
  • 0 likes
  • 629 Views
  • 4 replies
  • 0 likes

How do you revert back from new tab menu?

To have that menu at the bottom of my screen at all time is just the worst, i get infuriated every time i open the ap. I cant have it as it is now, how do i revert back to the old menu? (yes, its wierdly strong feelings to have about a layout)

  • Casual Listener
  • To have that menu at the bottom of my screen at all time is just the worst, i get infuriated every time i open the ap. I cant have it as it is now, how do i revert back to the old menu? (yes, it...
  • Joe
  • Community Legend
  • 346 Views
  • 1 replies
  • 0 likes
  • 346 Views
  • 1 replies
  • 0 likes

Solved!! New Version of sotify to android playlist diffrent HELPP

Since i updated the spotify app on my phone it not the same..on the old ver i click on PLAYLIST then click my personal playlist and the i can play the music on the playlist.. now on the new app when i click on the Playlist its shows me am menu and i ...

  • Visitor
  • Since i updated the spotify app on my phone it not the same.. on the old ver i click on PLAYLIST then click my personal playlist and the i can play the music on the playlist.. now on the new app &nb...
  • user-removed
  • Not applicable
  • 483 Views
  • 4 replies
  • 0 likes
  • 483 Views
  • 4 replies
  • 0 likes

Spotify does not download music even with free space.

Spotify says my storage is full and it can't download, but it isn't. I have a SD Card that is used as internal storage, it is full, but the phone (with the Card) has about 7gb FREE. The menu option to choose where the Spotify has to store the musics ...

  • Newbie
  • Spotify says my storage is full and it can't download, but it isn't. I have a SD Card that is used as internal storage, it is full, but the phone (with the Card) has about 7gb FREE. The menu option t...
  • Joe
  • Community Legend
  • 299 Views
  • 2 replies
  • 0 likes
  • 299 Views
  • 2 replies
  • 0 likes

Equalizer is not available in the new version for android

I have a phone with Android 6.0. I've noted that the native equalizer is no longer avilable in the current Spotify version, which by the way, have now similar user interface to iOS. What is the reason for that? I see it as big downgrade to Spotify. T...

  • Visitor
  • I have a phone with Android 6.0. I've noted that the native equalizer is no longer avilable in the current Spotify version, which by the way, have now similar user interface to iOS. What is the reaso...
  • user-removed
  • Not applicable
  • 1154 Views
  • 5 replies
  • 0 likes
  • 1154 Views
  • 5 replies
  • 0 likes

Android: "The track is not available"

Hi, I keep getting the message "The track is not available" on my android phone (and sonos system), even if I have a premium account. The service status in Spotify is OK, and it's working well on my PC desktop. All devices were working OK until I ren...

  • Newbie
  • Hi,   I keep getting the message "The track is not available" on my android phone (and sonos system), even if I have a premium account. The service status in Spotify is OK, and it's wor...
  • Nichen
  • Newbie
  • 50849 Views
  • 38 replies
  • 2 likes
  • 50849 Views
  • 38 replies
  • 2 likes

Deleted songs

Signed in through facebook 2 yrs ago. Have since deleted my facebook acc but have now lost almost all my album 's any help thanks

  • Newbie
  • Signed in through facebook 2 yrs ago. Have since deleted my facebook acc but have now lost almost all my album 's any help thanks
  • Joe
  • Community Legend
  • 237 Views
  • 1 replies
  • 0 likes
  • 237 Views
  • 1 replies
  • 0 likes

Can't share playlist, music or send msgs

Spotify, i´m not being able to share anything or send messages by android versions. When I click share, instead open spotify internal share options, it opens the android options: Whatsapp, facebook, twitter.... Can you help me to get back internal sh...

  • Casual Listener
  • Spotify, i´m not being able to share anything or send messages by android versions. When I click share, instead open spotify internal share options, it opens the android options: Whatsapp, facebook, ...
  • Joe
  • Community Legend
  • 437 Views
  • 3 replies
  • 0 likes
  • 437 Views
  • 3 replies
  • 0 likes

Solved!! No puedo ser premium :(

He pagado dos veces para conseguir la promoción de spotify premium.Me aparece un mensaje de error de pago pero me llegan los mensajes de que si se realizó y el monto que se descontó.Abro la aplicación y me vuelve a cobrar para ser Premium, cerré sesi...

  • Casual Listener
  • He pagado dos veces para conseguir la promoción de spotify premium. Me aparece un mensaje de error de pago pero me llegan los mensajes de que si se realizó y el monto que se descontó. Abro la aplic...
  • JacquelineLoRi
  • Newbie
  • 700 Views
  • 6 replies
  • 0 likes
  • 700 Views
  • 6 replies
  • 0 likes

Android 4.4.2 audio randomly pauses

Whenever I'm listening to music and my screen is off, music randomly pauses and then starts again where it left off. It's very annoying.It happens also in other music players

  • Newbie
  • Whenever I'm listening to music and my screen is off, music randomly pauses and then starts again where it left off. It's very annoying. It happens also in other music players
  • Joe
  • Community Legend
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

Impossible de mettre un son personnel et l'écouter en hors ligne

Bonjour, J'ai essayé de mettre un son de mon ordinateur dans les fichiers locaux, mais il m'est impossible par la suite de faire la lecture en hors connexion sur mon téléphone "ce titre est indisponible" J'ai pourtant mis toute les options de télégar...

  • Newbie
  • Bonjour,   J'ai essayé de mettre un son de mon ordinateur dans les fichiers locaux, mais il m'est impossible par la suite de faire la lecture en hors connexion sur mon téléphone "ce titre est ...
  • 162 Views
  • 0 replies
  • 0 likes
  • 162 Views
  • 0 replies
  • 0 likes

3 meses por $9.00?

Me llego un correo de Spotify que si pagaba $9.00 me daban tres meses de spotify, y cuando voy a pagar me cobran $99.00, trendre entonces que pagar hasta dentro de 4 meses?

  • Newbie
  • Me llego un correo de Spotify que si pagaba $9.00 me daban tres meses de spotify, y cuando voy a pagar me cobran $99.00, trendre entonces que pagar hasta dentro de 4 meses?
  • 150 Views
  • 0 replies
  • 0 likes
  • 150 Views
  • 0 replies
  • 0 likes

Solved!! Search function gone after update

I can no longer find "search", only daily mix, playlists, stations, tracks, albums, artists and podcasts/videos.

  • Casual Listener
  • I can no longer find "search", only daily mix, playlists, stations, tracks, albums, artists and podcasts/videos.
  • Joe
  • Community Legend
  • 1070 Views
  • 5 replies
  • 0 likes
  • 1070 Views
  • 5 replies
  • 0 likes

Spotify home Depot add glitch

Hi,I was listening to Spotify on my ps4 using my android tablet as a "remote" and a home Depot add came up. for some reason it will not let me play any other music, it just keeps looping the ad. when I open the pop-up menu on my ps4, it shows that th...

  • Newbie
  • Hi, I was listening to Spotify on my ps4 using my android tablet as a "remote" and a home Depot add came up. for some reason it will not let me play any other music, it just keeps looping the ad. wh...
  • 208 Views
  • 0 replies
  • 0 likes
  • 208 Views
  • 0 replies
  • 0 likes

0 playlist

I have a premium acount and ik got 1 playlist but at my profiel it says i got 0 playlist help

  • Newbie
  • I have a premium acount and ik got 1 playlist but at my profiel it says i got 0 playlist help
  • 269 Views
  • 0 replies
  • 0 likes
  • 269 Views
  • 0 replies
  • 0 likes

[Adverts] Streaming interruptions

A free account comes with adverts. I get it. But why on earth should they interrupt the songs that is playing?

  • Casual Listener
  • A free account comes with adverts. I get it. But why on earth should they interrupt the songs that is playing?
  • Andihali
  • Casual Listener
  • 331 Views
  • 2 replies
  • 0 likes
  • 331 Views
  • 2 replies
  • 0 likes

Album picture it is not seen

It's empty. Before that can seed. I think update has give a bug.

  • Gig Goer
  • It's empty. Before that can seed. I think update has give a bug.
  • 194 Views
  • 0 replies
  • 0 likes
  • 194 Views
  • 0 replies
  • 0 likes

Sd storage issue

Hello everyone, I'm here case after 6 months I still have a problem with my Sd and spotify. I use to have an xperia and I never had a problem with spotify but since I change into Huawei, I just cant storage my music on the Sd card, when I got the pho...

  • Regular
  • Hello everyone, I'm here case after 6 months I still have a problem with my Sd and spotify. I use to have an xperia and I never had a problem with spotify but since I change into Huawei, I just cant ...
  • kbrooksc
  • Community Legend
  • 517 Views
  • 7 replies
  • 0 likes
  • 517 Views
  • 7 replies
  • 0 likes

Cancelled subscription still charging

Hi! I subscribe to your premium last October but I cancelled it before Nov. since I changed it to your Family Premium account. Howcome Im still being charged for the cancelled subscription I made. Please advise.

  • Casual Listener
  • Hi! I subscribe to your premium last October but I cancelled it before Nov. since I changed it to your Family Premium account. Howcome Im still being charged for the cancelled subscription I made. Pl...
  • honeygonzcab
  • Casual Listener
  • 214 Views
  • 2 replies
  • 0 likes
  • 214 Views
  • 2 replies
  • 0 likes

Besides iPod are there other portable music players compatible with Spotify?

I've read Sony Walkman can be used with Spotify, but I can't find the actual model on the internet. Also I'm looking into any other brand options.

  • Newbie
  • I've read Sony Walkman can be used with Spotify, but I can't find the actual model on the internet. Also I'm looking into any other brand options.
  • Joe
  • Community Legend
  • 378 Views
  • 1 replies
  • 0 likes
  • 378 Views
  • 1 replies
  • 0 likes