Announcements
Happy Values Week! Today we celebrate *Respect* in the Spotify Stars Program!

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Solved!! New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 67291 Views
  • 68 replies
  • 26 likes
  • 67291 Views
  • 68 replies
  • 26 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Regular
  • 28935 Views
  • 5 replies
  • 0 likes
  • 28935 Views
  • 5 replies
  • 0 likes

Spotify pauses randomly on my Samsung Galaxy 7 edge

Hey there I started to experience a problem after Spotify update. It stops playing randomly and starts after a while or sometimes doesn't start. Even though I can see it on background that Spotify is playing but there is no sound at all. I have tried...

  • Newbie
  • Hey there 🙂 I started to experience a problem after Spotify update. It stops playing randomly and starts after a while or sometimes doesn't start. Even though I can see it on background that Spot...
  • Stephanmeuwsen
  • Newbie
  • 293 Views
  • 1 replies
  • 0 likes
  • 293 Views
  • 1 replies
  • 0 likes

problem viewing song in xiaomi redmi note 4

hello,i got a new phone and now when i clkic on a playlist that my account is following (downleded or not), the songs dosent show. insted it opens the popup menu that lets you download or undownload, follow' share ats.. (pic attached).i tried to canc...

  • Casual Listener
  • hello, i got a new phone and now when i clkic on a playlist that my account is following (downleded or not), the songs dosent show. insted it opens the popup menu that lets you download or undownloa...
  • liranbz23
  • Casual Listener
  • 974 Views
  • 2 replies
  • 0 likes
  • 974 Views
  • 2 replies
  • 0 likes

Android Auto and Amazon Echo interactions

I am seeing a weird long-distance interaction between Spotify on Amazon Echo and Spotify on Android Auto. I have an Amazon echo device at my home connected to my spotify account and my cell phone logged into the same account. When driving I have my p...

  • Newbie
  • I am seeing a weird long-distance interaction between Spotify on Amazon Echo and Spotify on Android Auto.   I have an Amazon echo device at my home connected to my spotify account and my cell ...
  • 313 Views
  • 0 replies
  • 0 likes
  • 313 Views
  • 0 replies
  • 0 likes

Superuser Contribution Songs marked as download but aren't

HiI have a premium account so I can sync/download playlist.It works for most tracks but for some, the player juste doesn't start or stops in the middle of a song or keeps going (time is passing and it's in play mode) but no sound is coming out. If I ...

  • Casual Listener
  • Hi I have a premium account so I can sync/download playlist. It works for most tracks but for some, the player juste doesn't start or stops in the middle of a song or  keeps going (time is pas...
  • TheDoz
  • Casual Listener
  • 417 Views
  • 2 replies
  • 0 likes
  • 417 Views
  • 2 replies
  • 0 likes

Spotify playing automatically on bluetooth

This is VERY annoying. Every time I enter my car, spotify overrides other apps (such as podcasts) and start playing automatically.This issue has been described here also https://community.spotify.com/t5/Android/Disable-auto-play-on-Android-app/td-p/7...

  • Casual Listener
  • This is VERY annoying. Every time I enter my car, spotify overrides other apps (such as podcasts) and start playing automatically. This issue has been described here also https://community.spotify...
  • 225 Views
  • 0 replies
  • 0 likes
  • 225 Views
  • 0 replies
  • 0 likes

Auto power off of app on ZTE Axon 7

While playing music on my device, as usual the screen locks after some inactivity. Spotify ceases to continue playing music. When the screen is unlocked, the app must be restarted, not just continued. It seems as if the power button kills the app. I'...

  • Newbie
  • While playing music on my device, as usual the screen locks after some inactivity. Spotify ceases to continue playing music. When the screen is unlocked, the app must be restarted, not just continued...
  • BooG690
  • Casual Listener
  • 2654 Views
  • 4 replies
  • 2 likes
  • 2654 Views
  • 4 replies
  • 2 likes

Solved!! Can play only songs which are stored in my playlist. Cannot play or browse any lists.

Since I have gone premium, I cannot browse through any spotify list or browse.I am currently online but I can play only my own saved playlist. can anyone help please?

  • Casual Listener
  • Since I have gone premium, I cannot browse through any spotify list or browse.I am currently online but I can play only my own saved playlist. can anyone help please?
  • amgmsgti
  • Music Fan
  • 709 Views
  • 6 replies
  • 0 likes
  • 709 Views
  • 6 replies
  • 0 likes

Browse menu playlists disapeared on Android phone

Recently, I did clear the spotify cache from the app manager but now the 'browse' menu is empty! I logged out and logged in again to make sure my android will shake out from the offline mode but still empty. Also, tried re-installing the app but to n...

  • Newbie
  • Recently, I did clear the spotify cache from the app manager but now the 'browse' menu is empty! I logged out and logged in again to make sure my android will shake out from the offline mode but stil...
  • 235 Views
  • 0 replies
  • 0 likes
  • 235 Views
  • 0 replies
  • 0 likes

Superuser Contribution Extreme quality with Chromecast Audio

Hello! Why I can't change the quality of the stream to extreme if I am connected with Chromecast Audio? I connected the chromecast to my HiFi-system and for that for sure I want to have the best quality than. Of course I am using Spotify premium.

  • Visitor
  • Hello! Why I can't change the quality of the stream to extreme if I am connected with Chromecast Audio? I connected the chromecast to my HiFi-system and for that for sure I want to have the best qual...
  • BjornRoth
  • Spotify Legend
  • 6881 Views
  • 2 replies
  • 0 likes
  • 6881 Views
  • 2 replies
  • 0 likes

Superuser Contribution Problem playing songs

I recently become Spotify premium.Now when i try playing some songs i get a little popup with the notification: this song is not available.Who knows some advice?

  • Casual Listener
  • I recently become Spotify premium. Now when i try playing some songs i get a little popup with the notification: this song is not available. Who knows some advice?
  • Hitchcock_20
  • Newbie
  • 660 Views
  • 3 replies
  • 0 likes
  • 660 Views
  • 3 replies
  • 0 likes

Superuser Contribution "Song not available"

I freqently get "song not available" when trying to play songs. I have my settings set to not show songs that aren't available. If I remove and reinstall the app, I can then play the songs, so it's not that they've been removed from Spotify. This is ...

  • Casual Listener
  • I freqently get "song not available" when trying to play songs.  I have my settings set to not show songs that aren't available.  If I remove and reinstall the app, I can then play the song...
  • DaftHarlot
  • Casual Listener
  • 552 Views
  • 4 replies
  • 0 likes
  • 552 Views
  • 4 replies
  • 0 likes

Issue w/ Downloading over Cellular

EDIT: Issue has been resolved. Looking to get post deleted.

  • Newbie
  • EDIT: Issue has been resolved. Looking to get post deleted.
  • 179 Views
  • 0 replies
  • 0 likes
  • 179 Views
  • 0 replies
  • 0 likes

Offline mode

I just wasted almost a G and a half on downloading my songs back tried to stop it from taking to much credit so I stopped it now I lost all my data plus those songs I downloaded help please

  • Newbie
  • I just wasted almost a G and a half on downloading my songs back tried to stop it from taking to much credit so I stopped it now I lost all my data plus those songs I downloaded help please
  • 177 Views
  • 0 replies
  • 0 likes
  • 177 Views
  • 0 replies
  • 0 likes

Superuser Contribution Valor do Premium

Olá, uso o Spotify há um tempinho e vi uma oferta do premium 3 meses por R$1,99, mas quando fui pagar o boleto, era R$16,90, queria saber o por quê disso.Desde já, agradeço!

  • Newbie
  • Olá, uso o Spotify há um tempinho e vi uma oferta do premium 3 meses por R$1,99, mas quando fui pagar o boleto, era R$16,90, queria saber o por quê disso. Desde já, agradeço!
  • RodrigoPalma
  • Roadie
  • 275 Views
  • 1 replies
  • 0 likes
  • 275 Views
  • 1 replies
  • 0 likes

Playing in the background

After uptade, my Spotify play in the background but doesn't display the window what is currently playing .. anyone know why?

  • Casual Listener
  • After uptade, my Spotify play in the background but doesn't display the window what is currently playing .. anyone know why? 😕
  • Lenalena0208
  • Casual Listener
  • 517 Views
  • 4 replies
  • 0 likes
  • 517 Views
  • 4 replies
  • 0 likes

Superuser Contribution Downloaded albums dont appear on my phone

I have downloaded albums but they don't appear in my phone's library just the Spotify one and they definitely say downloaded.

  • Newbie
  • I have downloaded albums but they don't appear in my phone's library just the Spotify one and they definitely say downloaded.
  • RodrigoPalma
  • Roadie
  • 277 Views
  • 1 replies
  • 0 likes
  • 277 Views
  • 1 replies
  • 0 likes

Black screen on samsung 6edge when i open spotify

I did a recent update on my phone and when I now open spotify all I'm getting is a black screen

  • Newbie
  • I did a recent update on my phone and when I now open spotify all I'm getting is a black screen
  • Joe
  • Community Legend
  • 424 Views
  • 1 replies
  • 0 likes
  • 424 Views
  • 1 replies
  • 0 likes

Solved!! Storage option missing on Android 7.0 Nougat

On the latest version of Android (7.0 Nougat), the Storage option is nowhere to be found. I've enabled all permissions, but the option is still missing. Please look into this. I've attached a screenshot. Android Version: AOSP 7.0 (Nougat)Spotify Vers...

  • Composer
  • On the latest version of Android (7.0 Nougat), the Storage option is nowhere to be found. I've enabled all permissions, but the option is still missing. Please look into this. I've attached a screens...
  • Kamran
  • Composer
  • 84417 Views
  • 12 replies
  • 0 likes
  • Android
    Android 7.0
  • 84417 Views
  • 12 replies
  • 0 likes

Purchased Spotify now speaker cracks

I've been using Spotify for years as a free customer with never any audio issues but now I have upgraded to Premium and as soon as I do that the music coming from the Spotify app makes my speaker Crackle. I turned off The Equalizer and it works a lit...

  • Newbie
  • I've been using Spotify for years as a free customer with never any audio issues but now I have upgraded to Premium and as soon as I do that the music coming from the Spotify app makes my speaker Cra...
  • Bittencourt
  • Spotify Star
  • 372 Views
  • 1 replies
  • 0 likes
  • 372 Views
  • 1 replies
  • 0 likes