Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • pawanbhai2
  • Newbie
  • 43664 Views
  • 67 replies
  • 25 likes
  • 43664 Views
  • 67 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878622 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878622 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26561 Views
  • 4 replies
  • 0 likes
  • 26561 Views
  • 4 replies
  • 0 likes

Solved!! Track info can't be read in notifications

Unfortunately, the track info for the current Spotify song playing can't be seen on the notification shade. I have a feeling it is something do with the MIUI 8 ROM, as I recall that when I was on MIUI 7 this was not a problem for Spotify (although it...

  • Casual Listener
  • Unfortunately, the track info for the current Spotify song playing can't be seen on the notification shade. I have a feeling it is something do with the MIUI 8 ROM, as I recall that when I was on MIU...
  • ubiq1
  • Casual Listener
  • 4066 Views
  • 5 replies
  • 0 likes
  • illegible
    invisible
    MIUI
    notification center
    text
    Xiaomi
  • 4066 Views
  • 5 replies
  • 0 likes

Google Cast support is now completely broken

First I had the issue that Spotify randomly paused while streaming to my Google Cast Audio. I discovered this mostly occurred when you skip back and forth through the track, as if the Spotify app 'forgets' to refill the Google Cast audio buffer or so...

  • Casual Listener
  • First I had the issue that Spotify randomly paused while streaming to my Google Cast Audio. I discovered this mostly occurred when you skip back and forth through the track, as if the Spotify app 'fo...
  • NiallB_EquiGeek
  • Regular
  • 1244 Views
  • 1 replies
  • 4 likes
  • 1244 Views
  • 1 replies
  • 4 likes

Only offline playlists are available when abroad

Hi, I live in the UK but I often travel to Ireland to see friends and family. When I'm back in Ireland I notice that only my offline playlists are available even though I have roaming turned on. My partner also experiences this issue when he is in Ir...

  • Casual Listener
  • Hi,   I live in the UK but I often travel to Ireland to see friends and family.  When I'm back in Ireland I notice that only my offline playlists are available even though I have roaming ...
  • Francobulghe
  • Newbie
  • 376 Views
  • 4 replies
  • 0 likes
  • 376 Views
  • 4 replies
  • 0 likes

My created playlist doesn't show

I have only one playlist created by me. I've colected songs that I like for about a year. But suddenly, that playlist didn't show anymore. That's on my Android Phone, because in the computer the playlist is still there.Any ideas how I can get back my...

  • Casual Listener
  • I have only one playlist created by me. I've colected songs that I like for about a year. But suddenly, that playlist didn't show anymore. That's on my Android Phone, because in the computer the play...
  • Macavity
  • Newbie
  • 263 Views
  • 1 replies
  • 0 likes
  • 263 Views
  • 1 replies
  • 0 likes

Solved!! Saving music to SD as internal storage on Moto G (3rd Gen) Marshmallow

Hello,I updated my Moto G (3rd Gen) to Marshmallow and I can't save my offline music to the SD card. The SD card is formated and encrypted with the Marshmallow option for using it as an extended internal memory. I tried every google solution such as ...

  • Casual Listener
  • Hello, I updated my Moto G (3rd Gen) to Marshmallow and I can't save my offline music to the SD card. The SD card is formated and encrypted with the Marshmallow option for using it as an extend...
  • leosvale1
  • Newbie
  • 13379 Views
  • 4 replies
  • 0 likes
  • internal storage
    marshmallow
    Moto G
    saving music
    Sd
  • 13379 Views
  • 4 replies
  • 0 likes

Superuser Contribution undownloading offline content issue

This has happened twice. The spotify app has forgotten where the data was on the phone, or something along those lines, and chosen to use my data to stream the songs rather than working off of the predownloaded songs. when I check the app storage usa...

  • Visitor
  • This has happened twice. The spotify app has forgotten where the data was on the phone, or something along those lines, and chosen to use my data to stream the songs rather than working off of the pr...
  • user-removed
  • Not applicable
  • 410 Views
  • 3 replies
  • 0 likes
  • 410 Views
  • 3 replies
  • 0 likes

Problems with shuffle

HI guys, I've made the switch from google play music and I can't work out how to do something that should be simple. I like to find an artist and then shuffle ALL songs by that artist. When I try to do it on Spotify I click shuffle, let's say for U2 ...

  • Casual Listener
  • HI guys,    I've made the switch from google play music and I can't work out how to do something that should be simple.   I like to find an artist and then shuffle ALL songs by tha...
  • andypa1
  • Casual Listener
  • 707 Views
  • 4 replies
  • 1 likes
  • 707 Views
  • 4 replies
  • 1 likes

Radio function and Google Home

When using the functionality Radio I see"More numbers are charged while you listen"This does not function i.c.m. Chromecast Audio / Google Home.There are not loaded more numbers.When playing "Your Daily Mix" the same problem.(Using Samsung tablet and...

  • Newbie
  • When using the functionality Radio I see "More numbers are charged while you listen" This does not function i.c.m. Chromecast Audio / Google Home. There are not loaded more numbers. When playing ...
  • 338 Views
  • 0 replies
  • 0 likes
  • 338 Views
  • 0 replies
  • 0 likes

Superuser Contribution Cobraram o premium mas sou free

Já faz 1 semana o premium no meu cartão (2x aliás) e minha conta é free ainda. Já realizei TODOS os procedimentos do "solução de problemas" do site.....sai r fiz login novamente, desinstalei e instalei...já verifiquei se tenho mais de 1 conta....

  • Casual Listener
  • Já faz 1 semana o premium no meu cartão (2x aliás) e minha conta é free ainda. Já realizei TODOS os procedimentos do "solução de problemas" do site.....sai r fiz login novamente, desinstalei e instal...
  • Deb90
  • Casual Listener
  • 286 Views
  • 2 replies
  • 0 likes
  • 286 Views
  • 2 replies
  • 0 likes

Volume increase when switching songs and unpausing music (Stock Galaxy S6)

I have a stock Galaxy S6. Newest versions of Android and Spotify, but this problem has been occurring since I got the phone last spring.When I switch tracks, Spotify amps the volume up to shrieking levels for a second or so before regulating itself. ...

  • Newbie
  • I have a stock Galaxy S6. Newest versions of Android and Spotify, but this problem has been occurring since I got the phone last spring. When I switch tracks, Spotify amps the volume up to shrieki...
  • Crnchee
  • Newbie
  • 856 Views
  • 1 replies
  • 0 likes
  • 856 Views
  • 1 replies
  • 0 likes

Occupied space on my phone; I have removed tracks. But no change.

I am frustrated with this. I am paying every month for enjoying music on spotify, but it is now getting really annoying. I can not free up space on my phone. I cant get rid of those downloaded tracks on spotify. I am afraid I should stop being a perm...

  • Newbie
  • I am frustrated with this. I am paying every month for enjoying music on spotify, but it is now getting really annoying. I can not free up space on my phone. I cant get rid of those downloaded t...
  • iklemp
  • Music Fan
  • 287 Views
  • 1 replies
  • 0 likes
  • 287 Views
  • 1 replies
  • 0 likes

Mixtapes stuck on last song

All my Mixtapes are stuck on the last song and not loading more song as it plays along. All the Mixtapes also haven't changed their songs in a week. Might have something to do with listening to the Mixtapes through the Desktop Client or Sonos, since ...

  • Music Fan
  • All my Mixtapes are stuck on the last song and not loading more song as it plays along. All the Mixtapes also haven't changed their songs in a week.   Might have something to do with listening...
  • iklemp
  • Music Fan
  • 509 Views
  • 2 replies
  • 0 likes
  • Android
    Mixtapes
  • 509 Views
  • 2 replies
  • 0 likes

Superuser Contribution Downloading offline music every month!!!

Every month I download my music to my SD card to use in offline mode. Its fine for a while then it becomes unavailable. I then have to download it all again. Then it's fine for a while, then it's gone again. This is really driving me up the wall, to ...

  • Casual Listener
  • Every month I download my music to my SD card to use in offline mode. Its fine for a while then it becomes unavailable. I then have to download it all again. Then it's fine for a while, then it's gon...
  • jaidenthomas
  • Casual Listener
  • 553 Views
  • 2 replies
  • 0 likes
  • Account
  • 553 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify crashes a few seconds after start up.

Everytime i start spotify on my phone (Nexus 6P) it will load up for a few seconds then close down witht the message "Spotify has stopped."This happened on my desktop awhile ag but a reinstall fixed that issue.I have tried deleting cache, reinstaling...

  • Casual Listener
  • Everytime i start spotify on my phone (Nexus 6P) it will load up for a few seconds then close down witht the message "Spotify has stopped." This happened on my desktop awhile ag but a reinstall fixe...
  • skittles99
  • Casual Listener
  • 501 Views
  • 2 replies
  • 0 likes
  • 501 Views
  • 2 replies
  • 0 likes

Superuser Contribution [Bug?] Spotify resets/loses the last played song in a playlist

If I'm halfway through a playlist and I stop listening for a few hours, the next time I open the app, for some reason it resets the player and removes any information about the current position in the playlist/queue. What's interesting is that when I...

  • Newbie
  • If I'm halfway through a playlist and I stop listening for a few hours, the next time I open the app, for some reason it resets the player and removes any information about the current position in th...
  • Sophia
  • Roadie
  • 345 Views
  • 1 replies
  • 0 likes
  • 345 Views
  • 1 replies
  • 0 likes

Superuser Contribution Stockage de la musique sur le portable

L'application me dit que j'utilise plus de 400Mo de place sur mon portable avec les musiques téléchargées alors que je n'ai aucune playlist pour le "hors connexion" ... Je pense que j'ai du supprimer une playlist téléchargée et les musiques sont rest...

  • Newbie
  • L'application me dit que j'utilise plus de 400Mo de place sur mon portable avec les musiques téléchargées alors que je n'ai aucune playlist pour le "hors connexion" ... Je pense que j'ai du supprimer...
  • Sophia
  • Roadie
  • 384 Views
  • 1 replies
  • 0 likes
  • 384 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs not playing

Spotify needs to sort it out! All my play lists keep going so I have to download them again! And no song on my account will let me play just keeps saying song unavailable! Tidal it is now!!!

  • Newbie
  • Spotify needs to sort it out! All my play lists keep going so I have to download them again! And no song on my account will let me play just keeps saying song unavailable! Tidal it is now!!!
  • Sophia
  • Roadie
  • 288 Views
  • 1 replies
  • 0 likes
  • 288 Views
  • 1 replies
  • 0 likes

Superuser Contribution Tinder/Spotify

Hi there, I was having some problems getting Tinder and Spotify to work together but my anthem seems to be working now. The issue I now seem to be having is that I revoked access for the Tinder app on my Spotify account settings and I can't seem to f...

  • Newbie
  • Hi there, I was having some problems getting Tinder and Spotify to work together but my anthem seems to be working now. The issue I now seem to be having is that I revoked access for the Tinder app o...
  • Sophia
  • Roadie
  • 945 Views
  • 1 replies
  • 0 likes
  • 945 Views
  • 1 replies
  • 0 likes

Superuser Contribution Offline playlist keeps disappearing

I've had Spotify on my Samsung Galaxy Note 4 for 2 years without issue. However in the last month my offline music keeps on disappearing and the app defaults to original settings, storing music on the phone rather than my SD card and the download tab...

  • Newbie
  • I've had Spotify on my Samsung Galaxy Note 4 for 2 years without issue. However in the last month my offline music keeps on disappearing and the app defaults to original settings, storing music on th...
  • Sophia
  • Roadie
  • 1424 Views
  • 1 replies
  • 0 likes
  • 1424 Views
  • 1 replies
  • 0 likes

Andriod widget still showing music puased when app isnt open

For one reason or another,my widget still said that Spotify was still open and showing that the music was puased. I already entered and exited the app,but I just want an answer to this glitch.

  • Casual Listener
  • For one reason or another,my widget still said that Spotify was still open and showing that the music was puased. I already entered and exited the app,but I just want an answer to this glitch.
  • kirashi
  • Community Legend
  • 346 Views
  • 3 replies
  • 0 likes
  • 346 Views
  • 3 replies
  • 0 likes