Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 43202 Views
  • 66 replies
  • 25 likes
  • 43202 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878405 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878405 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26492 Views
  • 4 replies
  • 0 likes
  • 26492 Views
  • 4 replies
  • 0 likes

Spotify connect Denon Avr-1300w

Hello fellow Spotifyers.I'm new to this wireless system Spotify connect after I bought myself a Denon AVR-1300W home cinema receiver.The first two weeks it worked like a charm on my brand new Huawei P9 Plus, and suddenly one day it wouldn't find my r...

  • Newbie
  • Hello fellow Spotifyers. I'm new to this wireless system Spotify connect after I bought myself a Denon AVR-1300W home cinema receiver. The first two weeks it worked like a charm on my brand new H...
  • 387 Views
  • 0 replies
  • 0 likes
  • 387 Views
  • 0 replies
  • 0 likes

all my downloaded music disappeared when my phone died

all my downloaded music (execpt the one playlist I just downloaded) just disappeared after my device died. I have a feeling it may be more htc's fault then spotify but I feel like there could be a way to detect then undo this bug?

  • Music Fan
  • all my downloaded music (execpt the one playlist I just downloaded) just disappeared after my device died. I have a feeling it may be more htc's fault then spotify but I feel like there could be a wa...
  • Blambert_
  • Newbie
  • 2163 Views
  • 5 replies
  • 0 likes
  • 2163 Views
  • 5 replies
  • 0 likes

Caitlin Rose

I can't find Caitlin Rose's The Stand In album

  • Newbie
  • I can't find Caitlin Rose's The Stand In album
  • 233 Views
  • 0 replies
  • 0 likes
  • 233 Views
  • 0 replies
  • 0 likes

Waiting to download - Android

I've searched the previous threads and haven't found anything that helps. My account is well below the 3333 download limit. I have 10Gb of free space on my phone. I've restarted my phone. I've forced signed out of all of the instances of my account. ...

  • Regular
  • I've searched the previous threads and haven't found anything that helps. My account is well below the 3333 download limit. I have 10Gb of free space on my phone. I've restarted my phone. I've forced...
  • jfonzy316
  • Regular
  • 2449 Views
  • 3 replies
  • 0 likes
  • 2449 Views
  • 3 replies
  • 0 likes

Spotify logged me out - and delete all the offline files.

Brief description of the issue: As I planned my vacation with very limited internet access. I've downloaded a lot of playlists to listen offline. But when I acctualy got there, spotify app for some reason logged me out and deleted all the files.I was...

  • Casual Listener
  • Brief description of the issue: As I planned my vacation with very limited internet access. I've downloaded a lot of playlists to listen offline. But when I acctualy got there, spotify app for some r...
  • mlong0619
  • Newbie
  • 1293 Views
  • 3 replies
  • 3 likes
  • 1293 Views
  • 3 replies
  • 3 likes

Can't download local files

Everything is in the title. I simply can't download my computer Local Files on my Android Spotify. Well, more precisely, I can't but just since yesterday for some reasons. I can download any "official" music easily without any problem, but the local ...

  • Regular
  • Everything is in the title. I simply can't download my computer Local Files on my Android Spotify.    Well, more precisely, I can't but just since yesterday for some reasons.  I can...
  • Joe
  • Community Legend
  • 361 Views
  • 3 replies
  • 0 likes
  • 361 Views
  • 3 replies
  • 0 likes

Spotify stops playing when i change apps

When ever I go to a app that isn't Spotify on my phone it stops playing. This is happening when I open messages so it isn't because the other app is playing music.

  • Visitor
  • When ever I go to a app that isn't Spotify on my phone it stops playing. This is happening when I open messages so it isn't because the other app is playing music.
  • Joe
  • Community Legend
  • 554 Views
  • 1 replies
  • 0 likes
  • 554 Views
  • 1 replies
  • 0 likes

Podcast I was listening to disappeared

I was listening to a podcast, the global travel conspiracy only a few hours ago and now it has disappeared from my recently layed list. When I search for it I can't find it either. Does anyone know what happened?

  • Newbie
  • I was listening to a podcast, the global travel conspiracy only a few hours ago and now it has disappeared from my recently layed list. When I search for it I can't find it either. Does anyone know w...
  • 328 Views
  • 0 replies
  • 0 likes
  • 328 Views
  • 0 replies
  • 0 likes

...

  • Newbie
  • kbrooksc
  • Community Legend
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

Randomly skipping tracks

Hi, Today when I plugged in my aux cord to play my LG G5 through my stereo, Spotify started skipping through my playlists at random and I have no idea why. It didn't do this when I had another pair of headphones plugged in either.I also have the goog...

  • Casual Listener
  • Hi,   Today when I plugged in my aux cord to play my LG G5 through my stereo, Spotify started skipping through my playlists at random and I have no idea why. It didn't do this when I had anoth...
  • lolllop
  • Casual Listener
  • 3408 Views
  • 4 replies
  • 0 likes
  • 3408 Views
  • 4 replies
  • 0 likes

equalizador para de funcionar e há pausas em cada início de música

Tenho um Samsung A5 2016 e quando configuro o equalizador do aparelho através do aplicativo Spotify ele altera o som consideravelmente. Contudo, ao iniciar cada música é nítido que o equalizador deixa de funcionar por uma fração de segundos mas o suf...

  • Newbie
  • Tenho um Samsung A5 2016 e quando configuro o equalizador do aparelho através do aplicativo Spotify ele altera o som consideravelmente. Contudo, ao iniciar cada música é nítido que o equalizador deix...
  • 567 Views
  • 0 replies
  • 2 likes
  • 567 Views
  • 0 replies
  • 2 likes

The downloaded songs are skipping

I downloaded music while on wifi yesterday. When I try playing the downloaded songs they skip like a scratched cd. What did I do wrong?

  • Newbie
  • I downloaded music while on wifi yesterday. When I try playing the downloaded songs they skip like a scratched cd. What did I do wrong?
  • 7h4i
  • Newbie
  • 612 Views
  • 1 replies
  • 0 likes
  • 612 Views
  • 1 replies
  • 0 likes

Playlist not visible

HiVia soundiiz I have imported playlists in Spotify.Those playlist are well visible via the spotify web interface but not within the spotify mobile app on my androïd phone. How can I solve this?

  • Casual Listener
  • Hi Via soundiiz I have imported playlists in Spotify.Those playlist are well visible via the spotify web interface but not within the spotify mobile app on my androïd phone. How can I solve this?
  • blackarcanis
  • Roadie
  • 599 Views
  • 6 replies
  • 0 likes
  • 599 Views
  • 6 replies
  • 0 likes

Stream Spotify music Android Offline

Hi to you all! I've got a question about Spotify streaming on Android. I'm not able to stream offline Spotify music through wifi to a wifi receiver. It's possible to stream Spotify music which is streamed instantly, but not the music which is downloa...

  • Newbie
  • Hi to you all!   I've got a question about Spotify streaming on Android. I'm not able to stream offline Spotify music through wifi to a wifi receiver. It's possible to stream Spotify music whi...
  • 195 Views
  • 0 replies
  • 0 likes
  • 195 Views
  • 0 replies
  • 0 likes

Can't download all songs

I want to make one album offline and want to download it. But only 4 songs out of 7 are downloaded. What should i do.

  • Gig Goer
  • I want to make one album offline and want to download it. But only 4 songs out of 7 are downloaded. What should i do.
  • Joe
  • Community Legend
  • 501 Views
  • 1 replies
  • 0 likes
  • 501 Views
  • 1 replies
  • 0 likes

Solved!! Adding a play list to "Up next"

My friend has an I phone and she can add a playlist to "up next". On my android, I can add a song or an album to "up next" but not a playlist. I am on a premium trial so I don't know if I have full functionality. Would appreciate input from spotify u...

  • Casual Listener
  • My friend has an I phone and she can add a playlist to "up next". On my android, I can add a song or an album to "up next" but not a playlist. I am on a premium trial so I don't know if I have full f...
  • Joe
  • Community Legend
  • 2594 Views
  • 3 replies
  • 0 likes
  • 2594 Views
  • 3 replies
  • 0 likes

Ad malfuntions

Hey guys,While using spotify on Android I had an ad stopand just not play. It looked as though it had just paused but it wouldn't restart when I hit play (the symboleven switched from play to pause.) I tried to play some music but it still recognised...

  • Casual Listener
  • Hey guys, While using spotify on Android I had an ad stopand just not play. It looked as though it had just paused but it wouldn't restart when I hit play (the symboleven switched from play to pause...
  • paddlesNZ
  • Casual Listener
  • 245 Views
  • 2 replies
  • 0 likes
  • 245 Views
  • 2 replies
  • 0 likes

Trouble downloading full albums

I just found out that one of my albums had only a couple songs from it downloaded and when I try to download the entire album it only downloads those songs and not the rest. This might have something to do with the update 6.5.0.1816 because I didn't ...

  • Casual Listener
  • I just found out that one of my albums had only a couple songs from it downloaded and when I try to download the entire album it only downloads those songs and not the rest. This might have something...
  • 320 Views
  • 0 replies
  • 1 likes
  • Android
    Samsung
  • 320 Views
  • 0 replies
  • 1 likes

Spotify won't download songs locally, download using cellular option already enabled

Hi everyone, I recently bought a new Sony Xperia XA Ultra phone - it comes with Spotify already bundled with it. Being a premium user for some time now, I did the following steps in order to have my existing playlists / songs synced to my new device,...

  • Casual Listener
  • Hi everyone,   I recently bought a new Sony Xperia XA Ultra phone - it comes with Spotify already bundled with it. Being a premium user for some time now, I did the following steps in order to...
  • ferdz_9999
  • Casual Listener
  • 1330 Views
  • 7 replies
  • 0 likes
  • 1330 Views
  • 7 replies
  • 0 likes

Issues on S7 Edge - Lock Screen/Bluetooth Functionality

Just got a Galaxy S7 Edge and have been having issues controlling Spotify via the lock screen of controls via bluetooth devices (headphones and car). If I open Spotify from new, I have no problem using the controls on the lock screen or bluetooth con...

  • Casual Listener
  • Just got a Galaxy S7 Edge and have been having issues controlling Spotify via the lock screen of controls via bluetooth devices (headphones and car). If I open Spotify from new, I have no problem usi...
  • Joe
  • Community Legend
  • 594 Views
  • 1 replies
  • 0 likes
  • 594 Views
  • 1 replies
  • 0 likes