Spotify randomly stops working when connected mobile data

Recently I have run into an issue with my Spotify app where it will suddenly stop playing music and tell me that I'm not connected to the internet. I'm using a Verizon Ellipses 7 tablet. I use the 4G mobile data when I am either at work to use Spotif...

• nlw2113
• Casual Listener
• Recently I have run into an issue with my Spotify app where it will suddenly stop playing music and tell me that I'm not connected to the internet. I'm using a Verizon Ellipses 7 tablet. I use the 4G...
• 2016-01-16 3:07:41 PM
• 2016-10-10 7:43:12 PM
• dereid99
• Casual Listener
• 2060 Views
• 8 replies
• 1 likes

works on Samsung phone but not Samsung tablet, why?

• drifty1602
• Casual Listener
• 2016-10-01 5:26:22 PM
• 2016-10-10 5:31:39 PM
• drifty1602
• Casual Listener
• 445 Views
• 6 replies
• 0 likes

Doesn't play next song in list

After one song is completed, I must take out my phone and hit next Really annoying. This bug has been present in iOS and Android for years.

• joakim-m
• Roadie
• After one song is completed, I must take out my phone and hit next Really annoying. This bug has been present in iOS and Android for years.
• 2016-09-04 12:22:44 PM
• 2016-10-10 3:40:12 PM
• haavamoa
• Newbie
• 3926 Views
• 8 replies
• 0 likes
• Android
  bug
  Bug Playlist
  iOS

Storage

So I'm using the latest version of Spotify on my phone, and my SD card is fully functional in my phone but I still don't have the option to transfer storage from my phone to my SD card

• Sonofgrim666
• Newbie
• So I'm using the latest version of Spotify on my phone, and my SD card is fully functional in my phone but I still don't have the option to transfer storage from my phone to my SD card
• 2016-10-10 4:06:21 AM
• 2016-10-10 12:02:45 PM
• Joe
• Community Legend
• 295 Views
• 1 replies
• 0 likes

Cant login because of facebook

I can't login into the app due to account not being linked to Facebook. I have tried uninstalling the app, closed my Spotify account and opened another one.... didn't work at all. Still says my account isn't linked to Facebook and that I need to put ...

• jserrick1
• Newbie
• I can't login into the app due to account not being linked to Facebook. I have tried uninstalling the app, closed my Spotify account and opened another one.... didn't work at all. Still says my accou...
• 2016-10-10 7:17:06 AM
• 2016-10-10 11:49:45 AM
• Joe
• Community Legend
• 572 Views
• 2 replies
• 0 likes

hard reset on android

I had to do a hard reset on my Moto E, and after reinstalling Spotify, all the musoc I had saved to my sd card dors not shoe up under downloaded music. Its definitely still on the card. Is there a way to import it so i dont have to re-download a bunc...

• user-removed
• Visitor
• I had to do a hard reset on my Moto E, and after reinstalling Spotify, all the musoc I had saved to my sd card dors not shoe up under downloaded music. Its definitely still on the card. Is there a wa...
• 2016-10-08 2:11:58 PM
• 2016-10-10 10:41:59 AM
• Harry10932
• Casual Listener
• 535 Views
• 1 replies
• 0 likes

Downloaded playlist but it doesnt play

Hey. I have premium and I created a playlist and downloaded it. But it doesn't play without internet connection (which should work with premium.) What can I do? I kicked the app and installed it new - not better. I logged out and in again - still the...

• ScarletPrince
• Casual Listener
• Hey. I have premium and I created a playlist and downloaded it. But it doesn't play without internet connection (which should work with premium.) What can I do? I kicked the app and installed it new ...
• 2016-10-10 9:35:37 AM
• 2016-10-10 9:54:32 AM
• ScarletPrince
• Casual Listener
• 242 Views
• 2 replies
• 0 likes

Can't Log In - Country Does Not Match

I recently reinstalled Spotify onto my computer. After installing Spotify I attempted to log in to my account and was flagged with the message "Your country does not match the one set in your profile." I'm living in the US and my account is set-up to...

• Clippler
• Casual Listener
• I recently reinstalled Spotify onto my computer.  After installing Spotify I attempted to log in to my account and was flagged with the message "Your country does not match the one set in your p...
• 2016-10-07 3:05:17 PM
• 2016-10-10 8:45:57 AM
• marlonsphere
• Roadie
• 544 Views
• 6 replies
• 0 likes

Bugs in latest Spotify App update

The Spotify App updated yesterday to version 6.3.0.882 armv7. Running on a Nexus 6 with Android 6.0.1. I use Spotify through a networked Integra 70.4 receiver controlled by the Spotify App on the Nexus 6. Have just noticed that the Nexus 6 volume con...

• Alistair4
• Casual Listener
• The Spotify App updated yesterday to version 6.3.0.882 armv7. Running on a Nexus 6 with Android 6.0.1. I use Spotify through a networked Integra 70.4 receiver controlled by the Spotify App on the Nex...
• 2016-10-08 5:11:10 AM
• 2016-10-10 8:39:24 AM
• marlonsphere
• Roadie
• 491 Views
• 3 replies
• 0 likes

accidentally banned a song from Daily Mix

I'm really enjoying the Daily Mix feature, but on my Android app I accidentally banned a song from one of my mixes. How can I un-ban it? And how can I un-ban a whole band, if did that accidentally?

• djSeeque
• Casual Listener
• I'm really enjoying the Daily Mix feature, but on my Android app I accidentally banned a song from one of my mixes.  How can I un-ban it?  And how can I un-ban a whole band, if did that acc...
• 2016-10-09 10:54:44 PM
• 2016-10-09 10:57:32 PM
• djSeeque
• Casual Listener
• 594 Views
• 1 replies
• 0 likes

How to determine if an album was download as Extreme quality?

Hi. If I have a selection of saved albums, some downloaded as normal quality and some downloaded as extreme quality. Is there some way to see from Spotify in which quality it was originally downloaded ? I can't see anything obvious.

• davegball
• Music Fan
• Hi. If I have a selection of saved albums, some downloaded as normal quality and some downloaded as extreme quality. Is there some way to see from Spotify in which quality it was originally...
• 2016-10-09 11:46:47 AM
• 2016-10-09 8:20:27 PM
• CoPilotDaedalus
• Music Fan
• 264 Views
• 1 replies
• 0 likes

when searching for a song, it can't be put up next

When I search for a song on the Android app, I can't add it 'up next', I can only click on it to listen to it immediately or otherwise I'll have to search for it in the playlist it's in, in order to add it up next.

• cinderella6291
• Casual Listener
• When I search for a song on the Android app, I can't add it 'up next', I can only click on it to listen to it immediately or otherwise I'll have to search for it in the playlist it's in, in orde...
• 2016-10-07 7:28:57 PM
• 2016-10-09 1:54:01 PM
• cinderella6291
• Casual Listener
• 351 Views
• 4 replies
• 0 likes

How changing quality affects downloaded albums

Hi. If I downloaded my albums under 'the normal quality' setting and switch to 'extremequality' do I need to delete all my albums and re-download to get the higher quality?

• davegball
• Music Fan
• Hi. If I downloaded my albums under 'the normal quality' setting and switch to 'extreme quality' do I need to delete all my albums and re-download to get the higher quality? 
• 2016-10-09 9:43:20 AM
• 2016-10-09 11:38:35 AM
• davegball
• Music Fan
• 335 Views
• 2 replies
• 0 likes

Can't save songs to library

I downloaded the app about a month ago and love it, finally convinced my husband to download it tonight and he cannot save any songs or albums to his library. It says that it's a premium feature. Did the app change?

• jessa8909
• Newbie
• I downloaded the app about a month ago and love it, finally convinced my husband to download it tonight and he cannot save any songs or albums to his library. It says that it's a premium feature. Did...
• 2016-10-09 3:08:49 AM
• 2016-10-09 11:20:33 AM
• Joe
• Community Legend
• 3876 Views
• 1 replies
• 0 likes

Galaxy Note 5: Songs not playing when using other apps

I have the Galaxy Note 5 and when I use the app, songs stop playing the second I go to another app or if my screen goes off. But the second I open the app again the song starts playing again. It also keeps saying I'm offline even if I'm connected to ...

• IDKY
• Newbie
• I have the Galaxy Note 5 and when I use the app, songs stop playing the second I go to another app or if my screen goes off. But the second I open the app again the song starts playing again. It also...
• 2016-10-09 3:54:38 AM
• 2016-10-09 11:15:38 AM
• Joe
• Community Legend
• 282 Views
• 1 replies
• 0 likes

Only plays one music and stops

Since the last update, it only play one song and after it stops. I have to open the app again, it can't play on background. I use a Samsung S5 on Android 6.0 and my girlfriend too. She's having the same issue. Please, fix it.

• SantiagoQueiroz
• Newbie
• Since the last update, it only play one song and after it stops. I have to open the app again, it can't play on background. I use a Samsung S5 on Android 6.0 and my girlfriend too. She's having the s...
• 2016-10-09 7:11:31 AM
• 2016-10-09 11:13:03 AM
• Joe
• Community Legend
• 226 Views
• 1 replies
• 0 likes

Google cast groups disappeared with version 6.3.0.882

Google cast groups was visible and working before. I got both Google cast audio and Sony devices X88 & X77 working in groups (but not a Sony dn1060). Now after an update all groups disappeared from Spotify and only individual devices are visible. All...

• Srt49
• Casual Listener
• Google cast groups was visible and working before. I got both Google cast audio and Sony devices X88 & X77 working in groups (but not a Sony dn1060). Now after an update all groups disappeared fr...
• 2016-10-08 9:47:09 PM
• 2016-10-09 8:41:00 AM
• Srt49
• Casual Listener
• 398 Views
• 1 replies
• 0 likes

Minha conta não fica premium

Eu utilizei os dados do meu pai para poder efetuar o pagamento do plano famila, e no mesmo dia já discontaram da conta do meu pai, ai falaram espere uma semana que sua conta ira ficar premium mais ja faz 1 semana do efetuamento do pagamento e não est...

• Guedes187
• Newbie
• Eu utilizei os dados do meu pai para poder efetuar o pagamento do plano famila, e no mesmo dia já discontaram da conta do meu pai, ai falaram espere uma semana que sua conta ira ficar premium mais ja...
• 2016-10-08 1:26:59 PM
• 2016-10-09 2:00:10 AM
• user-removed
• Not applicable
• 299 Views
• 3 replies
• 0 likes