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Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 48273 Views
  • 66 replies
  • 25 likes
  • 48273 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 880547 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 880547 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26958 Views
  • 4 replies
  • 0 likes
  • 26958 Views
  • 4 replies
  • 0 likes

Can't play entire album on android phone

When I search for an album on my mobile phone through my free Spotify account and then try to play it, it only plays one song from the album and then starts playing suggested songs from the same artist. This doesn't happen on my computer or tablet. I...

  • Visitor
  • When I search for an album on my mobile phone through my free Spotify account and then try to play it, it only plays one song from the album and then starts playing suggested songs from the same arti...
  • aodhokeady
  • Gig Goer
  • 511 Views
  • 3 replies
  • 0 likes
  • 511 Views
  • 3 replies
  • 0 likes

Stations Question

I am using a Galaxy S7:So when I am using the rating option (thumbs up/thumbs down) between songs it does not reset for the next song. I mean If I rate a Daft Punk some as a "thumbs up" then skip to a Korn song the "thumbs up" doesn't go away. It is ...

  • Visitor
  • I am using a Galaxy S7: So when I am using the rating option (thumbs up/thumbs down) between songs it does not reset for the next song. I mean If I rate a Daft Punk some as a "thumbs up" then skip t...
  • aodhokeady
  • Gig Goer
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

Local data

I can't play the song I added from Local Data although I've downloaded the playlist!

  • Newbie
  • I can't play the song I added from Local Data although I've downloaded the playlist!
  • aodhokeady
  • Gig Goer
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

Solved!! Lost all playlists and songs

I traveled to another country, when I arrived I lost all my playlists, even the ones I created. The playlist exist, people who follow it can still see it, but it does not show on my songs, neither can I follow it or download it.Already came back to m...

  • Casual Listener
  • I traveled to another country, when I arrived I lost all my playlists, even the ones I created. The playlist exist, people who follow it can still see it, but it does not show on my songs, neither ca...
  • aodhokeady
  • Gig Goer
  • 560 Views
  • 3 replies
  • 0 likes
  • 560 Views
  • 3 replies
  • 0 likes

Spotify stops playing after getting into background

Since the beginning of the Spotify Android app the app stops playing song after a short time, after it is going into the background. So it's not possible to hear songs and read a book, check mails etc. So far it's more or less useless to use the Andr...

  • Roadie
  • Since the beginning of the Spotify Android app the app stops playing song after a short time, after it is going into the background.   So it's not possible to hear songs and read a book, check...
  • LucyLuLuu
  • Roadie
  • 1643 Views
  • 7 replies
  • 0 likes
  • 1643 Views
  • 7 replies
  • 0 likes

Solved!! Accidentally "hating" an artist in Daily Mix

Hello! Loving the Daily Mix feature so far! But I have a small problem. I saw the icon to "hate" a song, which I tapped on not knowing what it does, and in sort of a quick panic, I stopped a very well-liked artist from appearing in the Mix. My questi...

  • Casual Listener
  • Hello! Loving the Daily Mix feature so far! But I have a small problem. I saw the icon to "hate" a song, which I tapped on not knowing what it does, and in sort of a quick panic, I stopped a very wel...
  • crematedman
  • Community Legend
  • 1103 Views
  • 3 replies
  • 2 likes
  • 1103 Views
  • 3 replies
  • 2 likes

Solved!! Local Files on Phone

So I recently bought an album that is not fully available on Spotify and when I go to sync the local files to my phone it recognizes the album but still only allows me to listen to the songs that are available in Spotify's library. I can however list...

  • Casual Listener
  • So I recently bought an album that is not fully available on Spotify and when I go to sync the local files to my phone it recognizes the album but still only allows me to listen to the songs that are...
  • Joe
  • Community Legend
  • 1479 Views
  • 3 replies
  • 0 likes
  • local files sync mobile phone
  • 1479 Views
  • 3 replies
  • 0 likes

Can't See Singles, only Albums

So, like the title says, I can't see the singles of the bands I listen to, which is annoying, because how am I supposed to listen to new singles that are released if I can't see them? For example, if you go to Immoralist's page, you can only see thei...

  • Casual Listener
  • So, like the title says, I can't see the singles of the bands I listen to, which is annoying, because how am I supposed to listen to new singles that are released if I can't see them? For example, if...
  • ray13eezy1
  • Newbie
  • 3035 Views
  • 3 replies
  • 1 likes
  • 3035 Views
  • 3 replies
  • 1 likes

Spotify app starts playing music on its own. Its undetectable and cant be heard unless youre paying.

All of my data is getting wasted by spotify. Music plays in background but you can only hear it if you start to make a call or connect a bluetooth device. Ive had to pay 40 bucks extra the past two months because this. Im using Samsung Galaxy J3 and ...

  • Casual Listener
  • All of my data is getting wasted by spotify. Music plays in background but you can only hear it if you start to make a call or connect a bluetooth device. Ive had to pay 40 bucks extra the past two m...
  • solobalio777
  • Casual Listener
  • 879 Views
  • 2 replies
  • 1 likes
  • 879 Views
  • 2 replies
  • 1 likes

The Spotify app is closing everytime I try to open it without internet

The Spotify app is closing everytime I try to open it without internet but when I turn wifi on, it opens normally

  • Casual Listener
  • The Spotify app is closing everytime I try to open it without internet but when I turn wifi on, it opens normally
  • Joe
  • Community Legend
  • 330 Views
  • 3 replies
  • 0 likes
  • 330 Views
  • 3 replies
  • 0 likes

Transfering somgs from other players

I am new to spotify and I have a Galaxy s6 and it came with a music player installed and I used a different music downloader , is there a way to transfer those songs from my files into spotify or do I have to download them all over. I am not very tec...

  • Newbie
  • I am new to spotify and I have a Galaxy s6 and it came with a music player installed and I used a different music downloader , is there a way to transfer those songs from my files into spotify or do ...
  • kbrooksc
  • Community Legend
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

Help please

I am English who is staying in Spain for a while. How can i change my app so its in English and not Spanish? Ive got a Samsung Galaxy S5.

  • Newbie
  • I am English who is staying in Spain for a while. How can i change my app so its in English and not Spanish? Ive got a Samsung Galaxy S5.
  • Joe
  • Community Legend
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

App can't open without internet

Hey, I've been using Spotify for more than 6 months, all this time premium account. A week ago, I was at the street, no 3G or Wifi connection and when tried the use the app, it wasn't opening. The app open, and close by himself, playing no music at a...

  • Newbie
  • Hey,    I've been using Spotify for more than 6 months, all this time premium account.   A week ago, I was at the street, no 3G or Wifi connection and when tried the use the app, i...
  • Joe
  • Community Legend
  • 404 Views
  • 1 replies
  • 0 likes
  • 404 Views
  • 1 replies
  • 0 likes

Can´t play music while I´m offline

Hello Everybody,I got quite a weird problem with my Spotify music that I downloaded on my phone.When I´m offline and I open my app and go to my library it closes the app instantly.But when I use cellular or wifi and chose a playlist and then turn off...

  • Newbie
  • Hello Everybody, I got quite a weird problem with my Spotify music that I downloaded on my phone. When I´m offline and I open my app and go to my library it closes the app instantly. But when ...
  • Joe
  • Community Legend
  • 370 Views
  • 1 replies
  • 0 likes
  • 370 Views
  • 1 replies
  • 0 likes

Crash

When I open Spotify in offline mode it crashes (I have Spotify premium) solution?

  • Newbie
  • When I open Spotify in offline mode it crashes (I have Spotify premium) solution?
  • Joe
  • Community Legend
  • 719 Views
  • 1 replies
  • 0 likes
  • 719 Views
  • 1 replies
  • 0 likes

Sync Desktop to Android

I reordered a playlist in Windows and want it to sync to my Android app. Is there a way to force the 'reconcile' without recreating the playlist in the Spotify app?

  • Newbie
  • I reordered a playlist in Windows and want it to sync to my Android app. Is there a way to force the 'reconcile' without recreating the playlist in the Spotify app?
  • Joe
  • Community Legend
  • 427 Views
  • 1 replies
  • 0 likes
  • 427 Views
  • 1 replies
  • 0 likes

App closes when offline

Since the update for the "Daily Mix" playlist, the Spotify app is closing when opened offline. I've already reinstalled the app more than once and the problem persists. Does anyone know how to solve this? Tks!

  • Newbie
  • Since the update for the "Daily Mix" playlist, the Spotify app is closing when opened offline. I've already reinstalled the app more than once and the problem persists.   Does anyone know how ...
  • Joe
  • Community Legend
  • 349 Views
  • 2 replies
  • 0 likes
  • 349 Views
  • 2 replies
  • 0 likes

Spotfy não abre no Moto Maxx.

Todas as vezes que entro no aplicativo sem internet o aplicativo abre a tela inicial, mas fecha rapidamente, antes mesmo que eu possa clicar em qualquer coisa. Com conexão a internet por wifi o aplicativo funciona normalmente. Uso o aplicativo no mes...

  • Visitor
  • Todas as vezes que entro no aplicativo sem internet o aplicativo abre a tela inicial, mas fecha rapidamente, antes mesmo que eu possa clicar em qualquer coisa. Com conexão a internet por wifi o aplic...
  • Elvi1
  • Newbie
  • 501 Views
  • 2 replies
  • 0 likes
  • 501 Views
  • 2 replies
  • 0 likes

Removing offline files

Spotify is using over a Gb over space on my phone even though I have no tracks listed as "available offline". How do I find out which tracks it's saved and delete them or can I just delete them with a File Manager app?

  • Casual Listener
  • Spotify is using over a Gb over space on my phone even though I have no tracks listed as "available offline". How do I find out which tracks it's saved and delete them or can I just delete them with ...
  • Joe
  • Community Legend
  • 1194 Views
  • 3 replies
  • 0 likes
  • 1194 Views
  • 3 replies
  • 0 likes