Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Solved!! New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 63224 Views
  • 68 replies
  • 26 likes
  • 63224 Views
  • 68 replies
  • 26 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Regular
  • 28619 Views
  • 5 replies
  • 0 likes
  • 28619 Views
  • 5 replies
  • 0 likes

Can play music on PC but not on Android device

Hi there, I've been having problems with Spotify recently, so basically, I can use Spotify free on my PC without having premium, which is.. odd to say the least. (I'm using my Facebook account linked to Spotify), but when I try to play the music on m...

  • Newbie
  • Hi there, I've been having problems with Spotify recently, so basically, I can use Spotify free on my PC without having premium, which is.. odd to say the least. (I'm using my Facebook account linked...
  • larsonabby
  • Casual Listener
  • 316 Views
  • 1 replies
  • 0 likes
  • 316 Views
  • 1 replies
  • 0 likes

Crossfade not working

My problem is, that after a recent update, crossfade stopped working. Instead of mixing the two songs it just ends the played song 12 seconds (depends on the setting for crossfade) to early and immediately starts the next one.I disabled Crossfade for...

  • Newbie
  • My problem is, that after a recent update, crossfade stopped working. Instead of mixing the two songs it just ends the played song 12 seconds (depends on the setting for crossfade) to early and immed...
  • marcoinvierno
  • Newbie
  • 311 Views
  • 1 replies
  • 1 likes
  • 311 Views
  • 1 replies
  • 1 likes

I'm a premium member but my friends, who have free service, can listen to songs I can't

My friends don't pay for premium but they can listen to playlists and artists that don't even appear to me when I search. If I do find them, it just appears grey and it won't let me listen to it.I mostly use spotify on my android.Can someone tell me ...

  • Casual Listener
  • My friends don't pay for premium but they can listen to playlists and artists that don't even appear to me when I search. If I do find them, it just appears grey and it won't let me listen to it. I ...
  • kimizato27
  • Casual Listener
  • 736 Views
  • 4 replies
  • 0 likes
  • 736 Views
  • 4 replies
  • 0 likes

Downloaded songs acting weird

Writing from a OnePlus 3Hello everyone, this is my first topic, i'll start by saying that i apologize for any grammar error that i'll do since English is not my native lenguage.Few minutes ago i opened spotify but some of the downloaded tracks in one...

  • Newbie
  • Writing from a OnePlus 3 Hello everyone, this is my first topic, i'll start by saying that i apologize for any grammar error that i'll do since English is not my native lenguage. Few minutes ag...
  • Bonsai
  • Roadie
  • 423 Views
  • 1 replies
  • 0 likes
  • 423 Views
  • 1 replies
  • 0 likes

Downloaded Songs.

Hello guys,i have a problem with my downloaded (offline) songs, they keep getting deleted (removed from being able to be listened to offline), only a few remain available for offline listening, I have a total of [about] 190 songs in the playlist, and...

  • Regular
  • Hello guys, i have a problem with my downloaded (offline) songs, they keep getting deleted (removed from being able to be listened to offline), only a few remain available for offline listening, I...
  • Bonsai
  • Roadie
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

spotify app crashes when opening menu within the app

Spotify crashes when trying to click on the menu button. My Samsung Galaxy S6 Edge's android (Marshmallow) operating system language is Hebrew and thus the menu bar is since just recently on the right hand side. Since this change Spotify crashes. Any...

  • Newbie
  • Spotify crashes when trying to click on the menu button. My Samsung Galaxy S6 Edge's android (Marshmallow) operating system language is Hebrew and thus the menu bar is since just recently on the righ...
  • Joe
  • Community Legend
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

Error code 24

I'm trying to download Spotify Music on my phone the second time around. I have tried downloading it again and again, but the same message flashes once it is installing. The message says: " "Spotify Music" can't be installed. Try again, and if the pr...

  • Newbie
  • I'm trying to download Spotify Music on my phone the second time around. I have tried downloading it again and again, but the same message flashes once it is installing. The message says: " "Spotify ...
  • Joe
  • Community Legend
  • 3409 Views
  • 1 replies
  • 0 likes
  • 3409 Views
  • 1 replies
  • 0 likes

Album artwork not appearing (online)

Does anyone know how to fix this problem:Album artwork is extremely slow to load if any at all, maybe the last 2 -3 of the last albums played or entered regualurly show up but none of the others do, this is extremely frustration and it's like scrolli...

  • Newbie
  • Does anyone know how to fix this problem: Album artwork is extremely slow to load if any at all, maybe the last 2 -3 of the last albums played or entered regualurly show up but none of the others do...
  • Joe
  • Community Legend
  • 360 Views
  • 2 replies
  • 0 likes
  • 360 Views
  • 2 replies
  • 0 likes

App

I just got Spotify premium and now.I can't log onto my app

  • Casual Listener
  • I just got Spotify premium and now.I can't log onto my app
  • KajTorvaldGrey
  • Regular
  • 271 Views
  • 3 replies
  • 0 likes
  • 271 Views
  • 3 replies
  • 0 likes

Memory not found

Hi, sorry for my bad english, i'm from Argentina. When i open spotify in my andorid it tells me "the application is not responding" and "a memory not found" and "check the device memory". The other files of the sd card of my phone work correctly. Yes...

  • Casual Listener
  • Hi, sorry for my bad english, i'm from Argentina. When i open spotify in my andorid it tells me "the application is not responding" and "a memory not found" and "check the device memory". The other f...
  • cabj1251
  • Casual Listener
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Android App not allowing direct shares of songs/playlists via app anymore. What's wrong?

App used to allow me to select "Share" then type in a users name and inbox them music. It now only allows shares via text, email, etc. This is a pain in the **bleep**. What changed?? How can I fix this?

  • Casual Listener
  • App used to allow me to select "Share" then type in a users name and inbox them music. It now only allows shares via text, email, etc. This is a pain in the **bleep**. What changed?? How can I fix th...
  • Joe
  • Community Legend
  • 236 Views
  • 1 replies
  • 0 likes
  • 236 Views
  • 1 replies
  • 0 likes

Solved!! Problem saving music to SD card Moto G 2nd gen Marshmallow 6.0

Hello! I'm having a problem saving music to my SD card.The option "Storage" won't appear in the Spotify options menu. The card is being recognized by the system and is being used by other apps. I've tried to reinstall spotify, clear cache/storaged da...

  • Casual Listener
  • Hello!   I'm having a problem saving music to my SD card. The option "Storage" won't appear in the Spotify options menu.   The card is being recognized by the system and is being used ...
  • Nanjenchan
  • Casual Listener
  • 1464 Views
  • 2 replies
  • 1 likes
  • 1464 Views
  • 2 replies
  • 1 likes

THE APP

O meu spotify só toca as musicas se ele estiver aberto totalmente, se eu minimizar a tela depois de 10 segundos a musica para de tocar e fecha o spotify, já tentei desistalar e instalar novamante, creio que o problema não é no meu aparelho, porque is...

  • Newbie
  • O meu spotify só toca as musicas se ele estiver aberto totalmente, se eu minimizar a tela depois de 10 segundos a musica para de tocar e fecha o spotify, já tentei desistalar e instalar novamante, cr...
  • Joe
  • Community Legend
  • 388 Views
  • 1 replies
  • 0 likes
  • 388 Views
  • 1 replies
  • 0 likes

Downgraded from premium to free, music not playing

A few days ago I downgraded from Spotify Premium to free version. Since then, I am unable to play a song by clicking on it, only through shuffle. Even playlists don't work. Has this happpened to anyone else? Please help!

  • Newbie
  • A few days ago I downgraded from Spotify Premium to free version. Since then, I am unable to play a song by clicking on it, only through shuffle. Even playlists don't work. Has this happpened to anyo...
  • Joe
  • Community Legend
  • 309 Views
  • 1 replies
  • 0 likes
  • 309 Views
  • 1 replies
  • 0 likes

Problema con Cubot Dinosaur

Muy buenas. Vereis, tengo un movil Cubot Dinosaur con version de Android 6.0. Al usar spotify, cuando escucho musica, hay veces que se cierra la aplicacion, pero tarda muy poco tiempo, de 5 a 10 minutos. No entiendo el porqué. He estado tocando confi...

  • Newbie
  • Muy buenas. Vereis, tengo un movil Cubot Dinosaur con version de Android 6.0. Al usar spotify, cuando escucho musica, hay veces que se cierra la aplicacion, pero tarda muy poco tiempo, de 5 a 10 minu...
  • 464 Views
  • 0 replies
  • 0 likes
  • 464 Views
  • 0 replies
  • 0 likes

bose quiet confort 25 remote doesnt work

hey spotify ! i got a samsung galazy s7 under android marshmallow 6.0.1and a headphone bose quiet confort 25 i can pause the music from my headphone remotebut cant raise or reduce the volume from it,i need to use the app to do that. i got an iphone t...

  • Newbie
  • hey spotify !   i got a samsung galazy s7 under android marshmallow 6.0.1 and a headphone bose quiet confort 25   i can pause the music from my headphone remote but cant rai...
  • Joe
  • Community Legend
  • 393 Views
  • 1 replies
  • 0 likes
  • 393 Views
  • 1 replies
  • 0 likes

Lockscreen with album background, but no widget

A few days ago I noticed that if I'm not on the main "Now Playing screen" (I don't know what do you call it) when I lock my phone, when unlocking it, there's no widget on the lockscreen. It used to always be there, regardless of where I was when I lo...

  • Regular
  • A few days ago I noticed that if I'm not on the main "Now Playing screen" (I don't know what do you call it) when I lock my phone, when unlocking it, there's no widget on the lockscreen. It used to a...
  • navaira
  • Roadie
  • 312 Views
  • 1 replies
  • 1 likes
  • 312 Views
  • 1 replies
  • 1 likes

Problems with downloaded songs

I have a Premium account and I downloaded a lot of songs. Today I have restarted my mobile phone and then the songs that I had downloaded, now they aren't and I can't listen to them offline. Why has it happened?

  • Newbie
  • I have a Premium account and I downloaded a lot of songs. Today I have restarted my mobile phone and then the songs that I had downloaded, now they aren't and I can't listen to them offline. Why has ...
  • king3
  • Music Fan
  • 365 Views
  • 2 replies
  • 0 likes
  • 365 Views
  • 2 replies
  • 0 likes

No storage space

If I have closed spotify and want to open it again (lateron or immediately) I see a black screen and get a notification (that I can't click on) saying Spotify doesn't have storage space. How ever, it's supposed to use my SD card which has 13,2 GB of ...

  • Newbie
  • If I have closed spotify and want to open it again (lateron or immediately) I see a black screen and get a notification (that I can't click on) saying Spotify doesn't have storage space. How ever, it...
  • 176 Views
  • 0 replies
  • 0 likes
  • 176 Views
  • 0 replies
  • 0 likes