Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 57370 Views
  • 68 replies
  • 25 likes
  • 57370 Views
  • 68 replies
  • 25 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Casual Listener
  • 28075 Views
  • 5 replies
  • 0 likes
  • 28075 Views
  • 5 replies
  • 0 likes

Superuser Contribution DOWNLOADS

[GERMAN]wie kann man umgehen , seine gespeicherten Downloads durch Ablauf der Premium-Dauer zu verlieren ? Ich muss jetzt jedes Mal Alles neu herunterladen , das nervt schon ziemlich .

  • Casual Listener
  • [GERMAN] wie kann man umgehen , seine gespeicherten Downloads durch Ablauf der Premium-Dauer zu verlieren ? Ich muss jetzt jedes Mal Alles neu herunterladen , das nervt schon ziemlich .
  • Alejandar
  • Spotify
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes

Android App and chromecast bugs

Android app works fine and well when playing to phone. However the casting to TV via chromecast has a major bug which is really starting to annoy me.Loads up fine on the TV shows the playlist boxes etc but when I press play it doesn't and skips to th...

  • Newbie
  • Android app works fine and well when playing to phone. However the casting to TV via chromecast has a major bug which is really starting to annoy me. Loads up fine on the TV shows the playlist box...
  • 147 Views
  • 0 replies
  • 0 likes
  • 147 Views
  • 0 replies
  • 0 likes

No aparece ecualizador en Huawei Honor7 Android 6.0

Hola, no me aparece la opción de ecualizador en un huawei honor 7, tengo la versión de android 6

  • Casual Listener
  • Hola, no me aparece la opción de ecualizador en un huawei honor 7, tengo la versión de android 6
  • mercapro
  • Casual Listener
  • 1173 Views
  • 2 replies
  • 0 likes
  • 1173 Views
  • 2 replies
  • 0 likes

Superuser Contribution Déconnexion et suppression de musiques off-line

Bonsoir,Je suis abonné a Spotify Premium depui peu mais malheureusement j'ai un gros problème, je ne sais si c'est un bug, si ça vient de mon smartphone (Galaxy S7) ou de l'application spotify ! Quoi qu'il en soit voici mon problème :Il arrive (tous ...

  • Casual Listener
  • Bonsoir, Je suis abonné a Spotify Premium depui peu mais malheureusement j'ai un gros problème, je ne sais si c'est un bug, si ça vient de mon smartphone (Galaxy S7) ou de l'application spotify ! Qu...
  • maximeguyard
  • Casual Listener
  • 8753 Views
  • 3 replies
  • 1 likes
  • 8753 Views
  • 3 replies
  • 1 likes

Disappointed because I can not install spotify fit in my Gear 2

One of the main reasons why you prefer to buy my gear fit 2, was that according to the specifications of Samsung I could use spotify from my band.Now I meet the desepcion that is not available to people outside the United States.This desepcion caused...

  • Newbie
  • One of the main reasons why you prefer to buy my gear fit 2, was that according to the specifications of Samsung I could use spotify from my band. Now I meet the desepcion that is not available to p...
  • 224 Views
  • 0 replies
  • 0 likes
  • 224 Views
  • 0 replies
  • 0 likes

Down loaded music

I have spoitify premium on my s5,All my tracks have been downloaded so i can listen off line if no Internet available,Tried to listen today offline & for some reason its saying that non of my tracks are downloaded therefor can not listen offline, ext...

  • Newbie
  • I have spoitify premium on my s5, All my tracks have been downloaded so i can listen off line if no Internet available, Tried to listen today offline & for some reason its saying that non of my...
  • 155 Views
  • 0 replies
  • 0 likes
  • 155 Views
  • 0 replies
  • 0 likes

Rinnovo Account

Ciao a tutti se disattivo l'account premium mi si disattiva adesso o al termine del periodo dell'abbonamento?

  • Newbie
  • Ciao a tutti se disattivo l'account premium mi si disattiva adesso o al termine del periodo dell'abbonamento?
  • 222 Views
  • 0 replies
  • 0 likes
  • 222 Views
  • 0 replies
  • 0 likes

Local file becomes a different song when synced

Hello,I have the following problem. I have some albums which are not on Spotify, so I bought and imported them into iTunes. After that I put them into a playlist which I then sync onto my phone. Everything works fine except for a few songs. Eg: On on...

  • Regular
  • Hello, I have the following problem. I have some albums which are not on Spotify, so I bought and imported them into iTunes. After that I put them into a playlist which I then sync onto my phone. Ev...
  • mlgfx
  • Regular
  • 264 Views
  • 2 replies
  • 0 likes
  • 264 Views
  • 2 replies
  • 0 likes

Android 6 update - Spotify now runs slowly

Brief description of the issue: After the update to Android version 6.0, Spotify is taking a long time to carry out actions. This includes loading a playlist, loading the list of playlists, starting to play songs (sometimes up to 2 minutes to begin p...

  • Music Fan
  • Brief description of the issue: After the update to Android version 6.0, Spotify is taking a long time to carry out actions. This includes loading a playlist, loading the list of playlists, starting ...
  • 406 Views
  • 0 replies
  • 1 likes
  • 406 Views
  • 0 replies
  • 1 likes

Me elimina mis canciones sincronizadas

Buenas, quizás tengan mas quejas sobre este problema.Desde el día de ayer, se eliminaron mis canciones sincronizadas, mis grupos y albums guardados (Sin eliminar caché y datos), al volverme a logear, me muestra todo de nuevo, pero al paso de un tiemp...

  • Casual Listener
  • Buenas, quizás tengan mas quejas sobre este problema. Desde el día de ayer, se eliminaron mis canciones sincronizadas, mis grupos y albums guardados (Sin eliminar caché y datos), al volverme a logea...
  • GeminiBastard
  • Casual Listener
  • 317 Views
  • 2 replies
  • 0 likes
  • 317 Views
  • 2 replies
  • 0 likes

Samsung G6 motherboard crash

My G6 cell phone crashed and had to be replaced. All my info was gone including apps and Spotify. Now i tried getting back into Spotify and they are saying i need to pay for premium which i already have had. What do i do now?

  • Newbie
  • My G6 cell phone crashed and had to be replaced. All my info was gone including apps and Spotify. Now i tried getting back into Spotify and they are saying i need to pay for premium which i already h...
  • osornios
  • Spotify Star
  • 369 Views
  • 1 replies
  • 0 likes
  • 369 Views
  • 1 replies
  • 0 likes

Solved!! Will only play chosen song in background

I've had this issue ever since I got my new Galaxy S6. I have tried the clean reinstall of the app recommended by another thread and also have logged out and logged back in. For reference, I do have Spotify Premium. If I choose a song on the app and ...

  • Casual Listener
  • I've had this issue ever since I got my new Galaxy S6.  I have tried the clean reinstall of the app recommended by another thread and also have logged out and logged back in.  For reference...
  • sirmack
  • Casual Listener
  • 359 Views
  • 2 replies
  • 0 likes
  • 359 Views
  • 2 replies
  • 0 likes

Wont connect

Spotify always says no internet connection but im clearly connected...as im posting on here lol. Im not in offline mode, cant look at any new songs browse and home just keep loading while saying no internet connection

  • Newbie
  • Spotify always says no internet connection but im clearly connected...as im posting on here lol. Im not in offline mode, cant look at any new songs browse and home just keep loading while saying no i...
  • DylanDakota
  • Roadie
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

Whole Lotta Chromecasts

Got a One plus X for a while and use Spotify premium.Very strange thing it that I get a hole list of "available" google casts, see attached picture.fyi, I only got one Chromecast, since then spotify loads images, playlists etc. very slow (startup is ...

  • Regular
  • Got a One plus X for a while and use Spotify premium. Very strange thing it that I get a hole list of "available" google casts, see attached picture. fyi, I only got one Chromecast, since then spot...
  • 215 Views
  • 0 replies
  • 0 likes
  • 215 Views
  • 0 replies
  • 0 likes

[Android][Subscription] support

Demand Spotify have a phone support number because my problems are not covered in ANY HELP SECTIONS and I can't get a hold of anybody anyway at all it's just bull**bleep** for them to be a phone app and not be able to communicate with them by phone! ...

  • Casual Listener
  • Demand Spotify have a phone support number because my problems are not covered in ANY HELP SECTIONS and I can't get a hold of anybody anyway at all it's just bull**bleep** for them to be a phone app ...
  • nbutler555
  • Casual Listener
  • 443 Views
  • 2 replies
  • 0 likes
  • Android
    Subscription
  • 443 Views
  • 2 replies
  • 0 likes

I HATE SPOTIFY CONNECT!!! TURN THIS **bleep** OFF ALREADY!

My car has an android console.. Spotty**bleep** did NEVER asked me anything or prompt me and now it always plays the music on my PC at home. If I don't turn on the Hotspot in my car for the console to connect to I can play what's stored on the consol...

  • Casual Listener
  • My car has an android console..  Spotty**bleep** did NEVER asked me anything or prompt me and now it always plays the music on my PC at home. If I don't turn on the Hotspot in my car for the ...
  • 287 Views
  • 0 replies
  • 0 likes
  • 287 Views
  • 0 replies
  • 0 likes

Not playing all the songs of an Atist when playing by Artist

So I like the "play by artist" feature, it allows me to listen to everything the chosen Artist has available. In many many Artist I've found that it tends to play the same 4-5 songs (in some cases up to 10-12) over and over instead of searching for t...

  • Newbie
  • So I like the "play by artist" feature, it allows me to listen to everything the chosen Artist has available. In many many Artist I've found that it tends to play the same 4-5 songs (in some cas...
  • 277 Views
  • 0 replies
  • 0 likes
  • 277 Views
  • 0 replies
  • 0 likes

Solved!! Spotify App Says "Download" instead of "Available Offline"

I have spotify premium but when I open a playlist or song instead of the typical "Available Offline" toggle button mine says "Download." What does that mean? Is it the same thing? What am I missing here? Screenshot attached....

  • Newbie
  • I have spotify premium but when I open a playlist or song instead of the typical "Available Offline" toggle button mine says "Download." What does that mean? Is it the same thing? What am I missing h...
  • Joe
  • Community Legend
  • 549 Views
  • 1 replies
  • 0 likes
  • 549 Views
  • 1 replies
  • 0 likes