Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • Sumit_Ghosh
  • Casual Listener
  • 52251 Views
  • 67 replies
  • 25 likes
  • 52251 Views
  • 67 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 882305 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 882305 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 27507 Views
  • 4 replies
  • 0 likes
  • 27507 Views
  • 4 replies
  • 0 likes

Version 5.8.0.1029 Release Notes

Where can I found the Release Notes for the last Android update version 5.8.0.1029?

  • Casual Listener
  • Where can I found the Release Notes for the last Android update version 5.8.0.1029?
  • amirhafez69
  • Gig Goer
  • 420 Views
  • 1 replies
  • 2 likes
  • 420 Views
  • 1 replies
  • 2 likes

Trouble while playing music on sony xperia

[Spotify premium]Hello,When I try to play a song, I can only listen to it for 5 seconds and then it stops. The message "no Internet connection" is always displayed, but all the other apps using Internet on my phone work.How can I fix this problem?Tha...

  • Newbie
  • [Spotify premium] Hello, When I try to play a song, I can only listen to it for 5 seconds and then it stops. The message "no Internet connection" is always displayed, but all the other apps using I...
  • amirhafez69
  • Gig Goer
  • 224 Views
  • 1 replies
  • 0 likes
  • 224 Views
  • 1 replies
  • 0 likes

Solved!! loud sound every time music is stopped/started

I'm using a Samsung S3 and every time I click on stop or on play, there is a really loud sound. This only happens on my mobile phone. Do you know what I can do to make it stop?Thank you for every reply!

  • Casual Listener
  • I'm using a Samsung S3 and every time I click on stop or on play, there is a really loud sound. This only happens on my mobile phone. Do you know what I can do to make it stop? Thank you for every r...
  • lamikasa
  • Casual Listener
  • 332 Views
  • 2 replies
  • 0 likes
  • 332 Views
  • 2 replies
  • 0 likes

Audiobooks aren't english

I do actually live in Germany but my system/operating language of my device and so also Spotify is English. So now I want to listen to "The Stand" from Stephen King and search Stephen King, but everything I find is german. How can I set english as my...

  • Casual Listener
  • I do actually live in Germany but my system/operating language of my device and so also Spotify is English. So now I want to listen to "The Stand" from Stephen King and search Stephen King, but every...
  • Martinjg_de
  • Casual Listener
  • 1350 Views
  • 3 replies
  • 6 likes
  • 1350 Views
  • 3 replies
  • 6 likes

Downloaded songs keep getting erased

hi, I recently subscribed to spotify premium and wanted to download songs to my external sd card. this worked fine, but i had to unmount the card quickly, and when i re mounted it, all my songs were deleted and the sd card was empty. this is absolute...

  • Newbie
  • hi, I recently subscribed to spotify premium and wanted to download songs to my external sd card. this worked fine, but i had to unmount the card quickly, and when i re mounted it, all my songs were ...
  • 264 Views
  • 0 replies
  • 0 likes
  • 264 Views
  • 0 replies
  • 0 likes

Can't connect via mobile data, only WiFi

Hi everyone, I'm a premium user since a couple of weeks and my spotify can't connect to the mobile data service since yesterday. However, it works fine while connected to a WiFi network. Normal browsing as well as the other apps do work properly whil...

  • Newbie
  • Hi everyone,   I'm a premium user since a couple of weeks and my spotify can't connect to the mobile data service since yesterday. However, it works fine while connected to a WiFi network. Nor...
  • 402 Views
  • 0 replies
  • 0 likes
  • 402 Views
  • 0 replies
  • 0 likes

[Turkish] odemen gerçekleştitilemedi?

Vodafone kullanicisiyim ve tarifemde spotify üyeligi bulunmakta ve faturam otomatik odeme dahilinde ama ben odemen gerceklestirilemedi diye bir hata aliyorum sebebi nedir ?

  • Newbie
  • Vodafone kullanicisiyim ve tarifemde spotify üyeligi bulunmakta ve faturam otomatik odeme dahilinde ama ben odemen gerceklestirilemedi diye bir hata aliyorum sebebi nedir ?
  • 241 Views
  • 0 replies
  • 0 likes
  • 241 Views
  • 0 replies
  • 0 likes

No me carga mi musica

Todo me va bien pero cuando entro a mi musica y seleccionó toda la música se queda cargando y no pasa de hay me salgo y vuelvo a entrar, carga una vez y a la siguiente no carga, aveces ni si quiera reiniciando carga, ayúdenme por favor

  • Newbie
  • Todo me va bien pero cuando entro a mi musica y seleccionó toda la música se queda cargando y no pasa de hay me salgo y vuelvo a entrar, carga una vez y a la siguiente no carga, aveces ni si quiera r...
  • 621 Views
  • 0 replies
  • 1 likes
  • 621 Views
  • 0 replies
  • 1 likes

All my downloaded music has been deleted on android

I had 12gb of music downloaded onto my phone. All this music has been deleted from save on the app. I am in Malawi for 10 weeks and my only access to internet is over mobile data. The app has been connected to the internet regularly over this data. T...

  • Newbie
  • I had 12gb of music downloaded onto my phone. All this music has been deleted from save on the app. I am in Malawi for 10 weeks and my only access to internet is over mobile data. The app has been co...
  • 196 Views
  • 0 replies
  • 0 likes
  • 196 Views
  • 0 replies
  • 0 likes

cant find my downloads

Hi, im argentinian sorry for my english, my problem is: i have a lot of albums on my sd card, all that was downloaded from spotify, i´ve listened many time but today i cant find the music. The storage show the space how music occupe but in the app do...

  • Casual Listener
  • Hi, im argentinian sorry for my english, my problem is: i have a lot of albums on my sd card, all that was downloaded from spotify, i´ve listened many time but today i cant find the music. The storag...
  • osornios
  • Spotify Star
  • 874 Views
  • 2 replies
  • 0 likes
  • 874 Views
  • 2 replies
  • 0 likes

This song is not available

Why has spotify recently started saying 'this song is not available' when I have spotify premium and my Internet seems to be working fine?

  • Casual Listener
  • Why has spotify recently started saying 'this song is not available' when I have spotify premium and my Internet seems to be working fine?
  • 178 Views
  • 0 replies
  • 0 likes
  • 178 Views
  • 0 replies
  • 0 likes

This song is not available

Why does it occasionally come up with 'this song is not available' when my Internet seems to be working fine and I pay for spotify premium?

  • Casual Listener
  • Why does it occasionally come up with 'this song is not available' when my Internet seems to be working fine and I pay for spotify premium?
  • 179 Views
  • 0 replies
  • 0 likes
  • 179 Views
  • 0 replies
  • 0 likes

My Chemical Romance -The Sharpest Lives Problem

Hey I just bought premium and I wanted to listen to The Sharpest Lives by MCR and it's not the album version of the song despite being listed under The Black Parade. It seems to be a demo recording or some form of live version, any ideas on what's go...

  • Newbie
  • Hey I just bought premium and I wanted to listen to The Sharpest Lives by MCR and it's not the album version of the song despite being listed under The Black Parade. It seems to be a demo recording o...
  • 375 Views
  • 0 replies
  • 0 likes
  • 375 Views
  • 0 replies
  • 0 likes

Solved!! All Albums sorts alphabetically by artist instead of album

Running Android 6.0.1, Spotify version shows 5.8.0.1029 armV7. When I go to Your Library > Albums, the albums are not sorting alphabetically based on Album title, they are sorting based on the artist name: Apologies if this is already being discussed...

Screenshot_20160722-163431.png
  • Casual Listener
  • Running Android 6.0.1, Spotify version shows 5.8.0.1029 armV7.   When I go to Your Library > Albums, the albums are not sorting alphabetically based on Album title, they are sorting based o...
  • stretchypants
  • Casual Listener
  • 507 Views
  • 1 replies
  • 0 likes
  • alphabetical sorting
  • 507 Views
  • 1 replies
  • 0 likes

" This track is unavailable "

Hi!First I'm french so if I do some mistakes I'm sorry! I had a Galaxy S6 Edge and I bought a Galaxy S7 Edge and on these two devices I have the same problem! When I want to listen to any song an error appears : " Ce titre n'est pas disponible " ( " ...

  • Casual Listener
  • Hi! First I'm french so if I do some mistakes I'm sorry! I had a Galaxy S6 Edge and I bought a Galaxy S7 Edge and on these two devices I have the same problem! When I want to listen to any song an e...
  • osornios
  • Spotify Star
  • 480 Views
  • 5 replies
  • 0 likes
  • 480 Views
  • 5 replies
  • 0 likes

Streaming playback keeps stopping when using other apps

I have a Sony Xperia Z5 and Spotify premium.I use it with my Bose SoundLink colour.The app has started to randomly stop playback when using other apps. As soon as you go back into Spotify, playback resumes.Sometimes it's okay for half an hour. Other ...

  • Newbie
  • I have a Sony Xperia Z5 and Spotify premium. I use it with my Bose SoundLink colour. The app has started to randomly stop playback when using other apps. As soon as you go back into Spotify, pl...
  • 149 Views
  • 0 replies
  • 0 likes
  • 149 Views
  • 0 replies
  • 0 likes

Activity Feed Doesn't Work

I've been using Spotify on Android for several months and the Activity Feed has never, ever worked, not even once. I am certainly following people, and I can see the feed on Desktop (even though it itself only sporadically works, and ceases functioni...

  • Casual Listener
  • I've been using Spotify on Android for several months and the Activity Feed has never, ever worked, not even once. I am certainly following people, and I can see the feed on Desktop (even though it i...
  • BustedJynx
  • Regular
  • 487 Views
  • 5 replies
  • 0 likes
  • 487 Views
  • 5 replies
  • 0 likes

My device wouldn't play offline

HiMy phone device wouldn't play offline, and I have deleted all devices that I had. I have had this problem now for my first month of member as premium.

  • Casual Listener
  • Hi My phone device wouldn't play offline, and I have deleted all devices that I had. I have had this problem now for my first month of member as premium.
  • Yngvis3
  • Casual Listener
  • 194 Views
  • 2 replies
  • 0 likes
  • 194 Views
  • 2 replies
  • 0 likes

The ofline content is deleted every two mothn or so.

Hello, Its very anoying that I need to download all the songs over and over every two month, more or less, and I am not deleting any file when that happen. It had happened with three of my android devices and it is more frecuent with my Xperia. I had...

  • Casual Listener
  • Hello,   Its very anoying that I need to download all the songs over and over every two month, more or less, and I am not deleting any file when that happen. It had happened with three of my a...
  • 184 Views
  • 0 replies
  • 0 likes
  • 184 Views
  • 0 replies
  • 0 likes

3 devices problem

Spotify keeps telling me that I have reached the maximum number of devices (3) and consequently deletes all of my downloaded songs, I don't have it on any other devices - help???

  • Casual Listener
  • Spotify keeps telling me that I have reached the maximum number of devices (3) and consequently deletes all of my downloaded songs, I don't have it on any other devices - help???
  • Joe
  • Community Legend
  • 514 Views
  • 7 replies
  • 0 likes
  • 514 Views
  • 7 replies
  • 0 likes