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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 42994 Views
  • 66 replies
  • 25 likes
  • 42994 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878282 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878282 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26451 Views
  • 4 replies
  • 0 likes
  • 26451 Views
  • 4 replies
  • 0 likes

Spotify Connect not available on Android

Title might be a bit misleading, but I have no idea how name it better. Getting straight to the point, here is the situation:- I have Macbook Pro, Samsung S7 Edge and amp Denon AVR-X3100.- Denon is in standby mode (i.e. it is turned off), Spotify on ...

  • Casual Listener
  • Title might be a bit misleading, but I have no idea how name it better.  Getting straight to the point, here is the situation: - I have Macbook Pro, Samsung S7 Edge and amp Denon AVR-X3100. -...
  • whickerd
  • Music Fan
  • 1090 Views
  • 6 replies
  • 0 likes
  • 1090 Views
  • 6 replies
  • 0 likes

No puedo escuchar canciones

Instale la aplicacion y tengo la cuenta premiun pero no puedo escuchsr musica cuando no tengo internet.

  • Newbie
  • Instale la aplicacion y tengo la cuenta premiun pero no puedo escuchsr musica cuando no tengo internet.
  • osornios
  • Spotify Star
  • 301 Views
  • 1 replies
  • 0 likes
  • 301 Views
  • 1 replies
  • 0 likes

This song is not available

Hi,I've been trying to play an album and I can't, it displays the "This song is not available. if you have the file on your computer you can import it" text the album that im triying to listen is Death by Sexy by Eagles of Death Metal hope you guys c...

  • Newbie
  • Hi, I've been trying to play an album and I can't, it displays the "This song is not available. if you have the file on your computer you can import it" text   the album that im triying to li...
  • tomasrex
  • Roadie
  • 531 Views
  • 1 replies
  • 0 likes
  • Help Spotify!
    not playing
    not working
  • 531 Views
  • 1 replies
  • 0 likes

Proper Android Tablet App

Please make the Android app more usable for a big tablet screen. Ideas: Static navigation bar on the left like in Windows Desktop app.Playlist / Album / Artist view on the left hand side and their regarding songs on the right - both viewable and scro...

  • Newbie
  • Please make the Android app more usable for a big tablet screen.  Ideas:  Static navigation bar on the left like in Windows Desktop app. Playlist / Album / Artist view on the left hand s...
  • Hubo
  • Community Legend
  • 249 Views
  • 1 replies
  • 0 likes
  • 249 Views
  • 1 replies
  • 0 likes

all playlist at same time?

Hi all,Why in spotify i cant listen all playlist i have at same time, continuous or random?

  • Casual Listener
  • Hi all, Why in spotify i cant listen all playlist i have at same time, continuous or random?
  • keko1979
  • Casual Listener
  • 270 Views
  • 2 replies
  • 0 likes
  • 270 Views
  • 2 replies
  • 0 likes

I'm having problems getting an album to download !!!!

Too whom it may concern I'm a little lost on this subject I have been trying to get RUSH'S ALBUM ALL THE WORLDS A STAGE PUT BACK on my playlist I got in touch with Spotify support and they gave me a link which I could download it only gave one song n...

  • Casual Listener
  • Too whom it may concern I'm a little lost on this subject I have been trying to get RUSH'S ALBUM ALL THE WORLDS A STAGE PUT BACK on my playlist I got in touch with Spotify support and they gave me a ...
  • wickedwillie-6
  • Casual Listener
  • 288 Views
  • 2 replies
  • 0 likes
  • 288 Views
  • 2 replies
  • 0 likes

no funciona correctamente

Cuando mi celular no esta conectado a una red wifi y ya me ha acabado la capacidad de navegacion de mi plan ya no puedo buscar canciones, el problema se presenta hace aproximadamente un mes, ya lo desisntale 4 veces y lo pobre en mi nuevo celular y t...

  • Newbie
  • Cuando mi celular no esta conectado a una red wifi y ya me ha acabado la capacidad de navegacion de mi plan ya no puedo buscar canciones, el problema se presenta hace aproximadamente un mes, ya lo de...
  • 173 Views
  • 0 replies
  • 0 likes
  • 173 Views
  • 0 replies
  • 0 likes

Default storage changing on its own?!

I've had this intermittent yet reaccuring issue for some time now. It seems like every other update to the spotify app on my S7 Edge keeps changing the default storage option from SD card back to the phone storage ON ITS OWN. Requiring me to switch i...

  • Newbie
  • I've had this intermittent yet reaccuring issue for some time now. It seems like every other update to the spotify app on my S7 Edge keeps changing the default storage option from SD card back to the...
  • whickerd
  • Music Fan
  • 941 Views
  • 1 replies
  • 0 likes
  • 941 Views
  • 1 replies
  • 0 likes

Premium

I need Spotify phone number

  • Casual Listener
  • I need Spotify phone number
  • whickerd
  • Music Fan
  • 295 Views
  • 3 replies
  • 0 likes
  • 295 Views
  • 3 replies
  • 0 likes

Spotify Connect - doesn't see device

Hello.I have a problem with my Denon AVR-X3100 receiver (or maybe with Spotify on Android app?). Let me explain this step by step...- I have Macbook Pro, Samsung S7 Edge and already mentioned AVR,- Denon is turned off, Spotify on Macbook and Samsung ...

  • Casual Listener
  • Hello. I have a problem with my Denon AVR-X3100 receiver (or maybe with Spotify on Android app?). Let me explain this step by step... - I have Macbook Pro, Samsung S7 Edge and already mentioned AVR...
  • whickerd
  • Music Fan
  • 666 Views
  • 1 replies
  • 0 likes
  • 666 Views
  • 1 replies
  • 0 likes

Saved music data?

I want to delete all things in my android phone. But i really dont want to redownload all the spotify songs. I cant find where does the songs storage. Can i just copy the data to my computer and but them pack from my computer after resetting my phone...

  • Casual Listener
  • I want to delete all things in my android phone. But i really dont want to redownload all the spotify songs. I cant find where does the songs storage. Can i just copy the data to my computer &nb...
  • Joe
  • Community Legend
  • 214 Views
  • 2 replies
  • 0 likes
  • 214 Views
  • 2 replies
  • 0 likes

Not able to login to spotify app

HeyyI recently had to change my password after my lower left corner of the screen broke and my uppercase icon is no longer accessible(long story)Anyway, the website accepts my new password but the app doesn't ! What do I do?! Help please !Edit: reins...

  • Casual Listener
  • Heyy I recently had to change my password after my lower left corner of the screen broke and my uppercase icon is no longer accessible(long story) Anyway, the website accepts my new password but th...
  • Kt654372
  • Newbie
  • 632 Views
  • 10 replies
  • 0 likes
  • 632 Views
  • 10 replies
  • 0 likes

How to disable automatic updates of offline playlists

Hi, I am connected via bluetooth (RSAP) and via WLAN to my Car (Skoda Superb). I need WLAN, because my car is using the sim card and my phone does not have a connection to the internet any more. Once I´m connected to the WLAN spot in my car, spotify ...

  • Casual Listener
  • Hi, I am connected via bluetooth (RSAP) and via WLAN to my Car (Skoda Superb). I need WLAN, because my car is using the sim card and my phone does not have a connection to the internet any more.&nbsp...
  • Blacksmith
  • Casual Listener
  • 501 Views
  • 2 replies
  • 0 likes
  • 501 Views
  • 2 replies
  • 0 likes

skipping tracks permanently on HTC One mini

While on the run and listening to spotify, suddenly tracks start skipping. Hundreds of tracks without stopping (coast enormous lots of mb's!). Even after stopping the app spotify restarts and skips on and on and on. Only resetting my phone workes. HT...

  • Visitor
  • While on the run and listening to spotify, suddenly tracks start skipping. Hundreds of tracks without stopping (coast enormous lots of mb's!). Even after stopping the app spotify restarts and skips o...
  • tomasrex
  • Roadie
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Losing control of android device over Spotify Connect

Hi. I have an issue with Spotify Connect. I wanted to do a "Ghetto Chromecast audio" so I took my old Galaxy Ace 2 and connected it to the speaker and power source. I wanted it to be hooked there 24/7 so I can use Spotify Connect anytime to play/stop...

  • Regular
  • Hi. I have an issue with Spotify Connect. I wanted to do a "Ghetto Chromecast audio" so I took my old Galaxy Ace 2 and connected it to the speaker and power source. I wanted it to be hooked there 24/...
  • monoaudiostereo
  • Regular
  • 510 Views
  • 2 replies
  • 0 likes
  • 510 Views
  • 2 replies
  • 0 likes

Spotify fido user

I am currently using the not premium version and I have premium included in my fido plan. How do I upgrade to premium. I log in through facebook and I have tried registering again it doesnt give me the option to link my fido account. It has been a hu...

  • Newbie
  • I am currently using the not premium version and I have premium included in my fido plan. How do I upgrade to premium. I log in through facebook and I have tried registering again it doesnt give me t...
  • sonjaweber77
  • Casual Listener
  • 455 Views
  • 3 replies
  • 0 likes
  • 455 Views
  • 3 replies
  • 0 likes

Spotify vs Tidal sound quality on phone

Hi,I found Tidal and I wanted to try it. That app is not as good as spotify BUT there is a one big problem. I have both set on 320kbps bitrate (eq off) and Tidal sounds much better on my phone than spotify but when I tried to compare quality on pc, t...

  • Newbie
  • Hi, I found Tidal and I wanted to try it. That app is not as good as spotify BUT there is a one big problem. I have both set on 320kbps bitrate (eq off) and Tidal sounds much better on my phone than...
  • 765 Views
  • 0 replies
  • 0 likes
  • 765 Views
  • 0 replies
  • 0 likes