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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 43171 Views
  • 66 replies
  • 25 likes
  • 43171 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878385 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878385 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26489 Views
  • 4 replies
  • 0 likes
  • 26489 Views
  • 4 replies
  • 0 likes

Solved!! How to play all tracks from one artist ?

Hi How to play ALL tracks from one artists? (how to put all tracks in an actual playlist etc.)If i enter artist page, i have only 'shuffle play' button, which plays only few most popular tracks.If i want to listen to more, i need to manually move aro...

  • Music Fan
  • Hi   How to play ALL tracks from one artists?  (how to put all tracks in an actual playlist etc.) If i enter artist page, i have only 'shuffle play' button, which plays only few most pop...
  • Astame
  • Community Legend
  • 624 Views
  • 1 replies
  • 0 likes
  • 624 Views
  • 1 replies
  • 0 likes

"Track not available"

I will begin my stating that I have a premium account that has worked flawlessly for several months. However in the last month or so iv been noticing that nearly all the songs i try to play (including songs iv already added to customized playlists) p...

  • Casual Listener
  • I will begin my stating that I have a premium account that has worked flawlessly for several months. However in the last month or so iv been noticing that nearly all the songs i try to play (includin...
  • Sio1er
  • Casual Listener
  • 331 Views
  • 3 replies
  • 0 likes
  • 331 Views
  • 3 replies
  • 0 likes

Songs suddenly unavailable on my spotify in my android

Hai, I'm from Indonesia, and have spotify premium for months now. I listen to Swords and Magic by Taeyeon just a few days ago. But suddenly, when i want to listen to it yesterday, it's gone from my playlist. And when i go to the settings to check the...

  • Casual Listener
  • Hai, I'm from Indonesia, and have spotify premium for months now. I listen to Swords and Magic by Taeyeon just a few days ago. But suddenly, when i want to listen to it yesterday, it's gone from my p...
  • 223 Views
  • 0 replies
  • 0 likes
  • 223 Views
  • 0 replies
  • 0 likes

Songs suddenly unavailable on my spotify

Hai, I'm from Indonesia, and have spotify premium for months now. I listen to Swords and Magic by Taeyeon just a few days ago. But suddenly, when i want to listen to it yesterday, it's gone from my playlist. And when i go to the settings to check the...

  • Casual Listener
  • Hai, I'm from Indonesia, and have spotify premium for months now. I listen to Swords and Magic by Taeyeon just a few days ago. But suddenly, when i want to listen to it yesterday, it's gone from my p...
  • 321 Views
  • 0 replies
  • 1 likes
  • 321 Views
  • 0 replies
  • 1 likes

I Cant get premium

  • Casual Listener
  • DasPeter
  • Community Legend
  • 303 Views
  • 3 replies
  • 0 likes
  • 303 Views
  • 3 replies
  • 0 likes

Podcasts keep undownloading

When I download a few podcasts, the next day they are back to being undownloafed and the cycle repeats once I go back to WiFi to download them again.

  • Newbie
  • When I download a few podcasts, the next day they are back to being undownloafed and the cycle repeats once I go back to WiFi to download them again.
  • 350 Views
  • 0 replies
  • 1 likes
  • 350 Views
  • 0 replies
  • 1 likes

Problem Setting Password

I cant use my spotify premium since i cannot create password on the device. i've been trying to create password through the link given to me but it always says "There is problem is setting password" (as shown in the picture) I cant figure out what is...

  • Newbie
  • I cant use my spotify premium since i cannot create password on the device. i've been trying to create password through the link given to me but it always says "There is problem is setting password" ...
  • Gritster
  • Newbie
  • 407 Views
  • 2 replies
  • 0 likes
  • 407 Views
  • 2 replies
  • 0 likes

Connect - samsung multiroom

Hi!I'm having some trouble with my old account, to get it connected to my samsung multiroom speakers. I have access to two premium accounts, but the connect function is only working on one of the accounts. I can see my multiroom speakers on both acco...

  • Visitor
  • Hi! I'm having some trouble with my old account, to get it connected to my samsung multiroom speakers. I have access to two premium accounts, but the connect function is only working on one of the...
  • 227 Views
  • 0 replies
  • 1 likes
  • 227 Views
  • 0 replies
  • 1 likes

Premium spotify reverted to free

I have 2 account,1 connected to facebook,&then i started to make a new account,for the premium,and start using it,there was no problem until this day, i was offline,listening to my playlist,when i turn my mobile data on,the spotify start playing ads,...

  • Newbie
  • I have 2 account,1 connected to facebook,&then i started to make a new account,for the premium,and start using it,there was no problem until this day, i was offline,listening to my playlist,when ...
  • 181 Views
  • 0 replies
  • 0 likes
  • 181 Views
  • 0 replies
  • 0 likes

missing numbers / artists

As example. As i search for " i am a raver lipstick". I don't find that number.Also as example. I can find the artist "hymn" but there are no songs. But if i scroll down. I see albums that have that artist..Regards

  • Newbie
  • As example. As i search for " i am a raver lipstick". I don't find that number. Also as example. I can find the artist "hymn" but there are no songs. But if i scroll down. I see albums that have t...
  • 151 Views
  • 0 replies
  • 0 likes
  • 151 Views
  • 0 replies
  • 0 likes

Lost my playlists and music

Hello - I have just got a new Samsung phone and my music and playlists have disappeared. I am also not a premium memeber anymore. I have tried unistalling and reinstalling and also logging in with Facebook and nothing has worked so far. Any suggestio...

  • Newbie
  • Hello - I have just got a new Samsung phone and my music and playlists have disappeared. I am also not a premium memeber anymore. I have tried unistalling and reinstalling and also logging in with Fa...
  • user-removed
  • Not applicable
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

Trouble connecting to car bluetooth

Recently, this screen (attached) haso been showing up when I try to connect to my car Bluetooth. It will play music if I've already had music playing, but won't let me choose a song or artist because it won't leave that screen. I've tried turning the...

  • Casual Listener
  • Recently, this screen (attached) haso been showing up when I try to connect to my car Bluetooth. It will play music if I've already had music playing, but won't let me choose a song or artist because...
  • brittnlaw
  • Casual Listener
  • 663 Views
  • 2 replies
  • 1 likes
  • 663 Views
  • 2 replies
  • 1 likes

Volume way too high

Hi, I'm having an issue running Spotify on my Sony Xperia Z5 compact (Android 6.0).The volume of the app is extremely loud. I turned both the phone's volume and the Spotify equalizer all the way down and it's still pretty loud. I would like to be abl...

  • Newbie
  • Hi,   I'm having an issue running Spotify on my Sony Xperia Z5 compact (Android 6.0). The volume of the app is extremely loud. I turned both the phone's volume and the Spotify equalizer all t...
  • 312 Views
  • 0 replies
  • 0 likes
  • 312 Views
  • 0 replies
  • 0 likes

Solved!! Spotify Connect while device is locked

I want to use my old rooted Android device as Spotify-"server" to stream to my home audio system. I control it over my regular smartphone with Spotify Connect.When i leave the app or lock (without code) the device, it is marked as "not avaliable" in ...

  • Casual Listener
  • I want to use my old rooted Android device as Spotify-"server" to stream to my home audio system. I control it over my regular smartphone with Spotify Connect. When i leave the app or lock (without ...
  • louisstilling
  • Casual Listener
  • 5197 Views
  • 4 replies
  • 0 likes
  • 5197 Views
  • 4 replies
  • 0 likes

Samsung Galaxy S3 - Spotify stops playback of songs when the screen locks.

I am using a samsung galaxy S3. While listening to music through spotify, any time my screen goes black or "locks" spotify stops playing music and the whole app seems to close. Everything works fine while the screen is active, but I can not keep touc...

  • Visitor
  • I am using a samsung galaxy S3. While listening to music through spotify, any time my screen goes black or "locks" spotify stops playing music and the whole app seems to close. Everything works fine ...
  • LClark07
  • Newbie
  • 2716 Views
  • 12 replies
  • 0 likes
  • 2716 Views
  • 12 replies
  • 0 likes

[P] Login again after reboot / cold start

Hello! I'm facing the following problem:after each device reboot or cold start I must login again with credentials when starting the app. This is not an issue with login! When providing the correct credentials the app works as expected. Is there a sp...

  • Visitor
  • Hello!   I'm facing the following problem: after each device reboot or cold start I must login again with credentials when starting the app.   This is not an issue with login! When pro...
  • 190 Views
  • 0 replies
  • 0 likes
  • 190 Views
  • 0 replies
  • 0 likes

Unable to connect to TV with Google Cast

Hi all, I have a brand new TV, Philips 55PUS8601, running Android TV (5.1) and supporting Google Cast. Unfortunately my TV doesn't show up in Spotify under "Devices available" on my HTC One M9 Android phone. My other Spotify Connect compatible device...

  • Casual Listener
  • Hi all,   I have a brand new TV, Philips 55PUS8601, running Android TV (5.1) and supporting Google Cast. Unfortunately my TV doesn't show up in Spotify under "Devices available" on my HTC...
  • loffeluna
  • Casual Listener
  • 356 Views
  • 1 replies
  • 0 likes
  • 356 Views
  • 1 replies
  • 0 likes

Downloaded music not visible

Hello,I am currently on a trip and I want to listen my downloaded music. But Spotify doesn't show my downloaded music, but I used it just a few hours earlyier and the Android storage Settings tells me that Spotify's usage is about 2gb.Is there any su...

  • Newbie
  • Hello, I am currently on a trip and I want to listen my downloaded music. But Spotify doesn't show my downloaded music, but I used it just a few hours earlyier and the Android storage Settings tells...
  • 197 Views
  • 0 replies
  • 0 likes
  • 197 Views
  • 0 replies
  • 0 likes

Spotify stops playing after a minute or so...

As in subject - Spotify stops playing after a while, when in background. When i return i'ts resuming but stopping every time when i switch to another program or exit to "desktop". But it's not everything, when i start it "fresh" it says "This song is...

  • Casual Listener
  • As in subject - Spotify stops playing after a while, when in background. When i return i'ts resuming but stopping every time when i switch to another program or exit to "desktop". But it's not e...
  • kriegaffe
  • Casual Listener
  • 218 Views
  • 1 replies
  • 0 likes
  • 218 Views
  • 1 replies
  • 0 likes

spotify "test service"

Recently my spotify app has play lists on it that I didn't make and will start playing music without me playing it. It's burning through my data. The only day for me to stop it is to delete the app. Anybody else have this problem?

  • Newbie
  • Recently my spotify app has play lists on it that I didn't make and will start playing music without me playing it. It's burning through my data. The only day for me to stop it is to delete the app. ...
  • osornios
  • Spotify Star
  • 289 Views
  • 1 replies
  • 0 likes
  • 289 Views
  • 1 replies
  • 0 likes