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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 43171 Views
  • 66 replies
  • 25 likes
  • 43171 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878385 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878385 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26489 Views
  • 4 replies
  • 0 likes
  • 26489 Views
  • 4 replies
  • 0 likes

Poor sound quality while extreme is on

Hello everybody, I've been experiencing this problem for a few days now. Simply stated: when I listen to music (streaming/dowlnoaded) I always hear about 1 second/0.5 second extreme quality, and then it hops over to very poor quality (while extreme q...

  • Newbie
  • Hello everybody,   I've been experiencing this problem for a few days now. Simply stated: when I listen to music (streaming/dowlnoaded) I always hear about 1 second/0.5 second extreme quality,...
  • 354 Views
  • 0 replies
  • 0 likes
  • extreme
    poor
    quality
    sound
  • 354 Views
  • 0 replies
  • 0 likes

Android SDK stable release

Hi, is there any plan for when Spotify will release a stable SDK version, a non beta one? RegardsTor

  • Newbie
  • Hi,   is there any plan for when Spotify will release a stable SDK version, a non beta one?    Regards Tor
  • 307 Views
  • 0 replies
  • 0 likes
  • Android
    SDK
  • 307 Views
  • 0 replies
  • 0 likes

Problème avec un titre

Bonjours j'ai un problème hier j'ai ajouter un titre non Spotify sur PC à partir de mes fichier locaux car il n'existe pas sur Spotify et j'arrive pas à la lire sur Android j'espère avoir de laide MERCI

  • Newbie
  • Bonjours j'ai un problème hier j'ai ajouter un titre non Spotify sur PC à partir de mes fichier locaux car il n'existe pas sur Spotify et j'arrive pas à la lire sur Android j'espère avoir de laide ME...
  • 271 Views
  • 0 replies
  • 0 likes
  • 271 Views
  • 0 replies
  • 0 likes

Solved!! Problem using app

After updating to newest Android OS (6.0.1), I cannot open the Spotify app. I uninstalled and reinstalled, didn't work. When I try to open the app, I get a black screen. I'm sure this has to do with the app not being compatable with this version of A...

  • Casual Listener
  • After updating to newest Android OS (6.0.1), I cannot open the Spotify app. I uninstalled and reinstalled, didn't work. When I try to open the app, I get a black screen. I'm sure this has to do with ...
  • ktglore
  • Casual Listener
  • 392 Views
  • 2 replies
  • 0 likes
  • 392 Views
  • 2 replies
  • 0 likes

Help

99 cents for trying spotify premium for the summer, I purchased a 10$ spotify gift card. Now when I go into my account for spotify it says my subscription expires 7 / 3 / 16. Someone please hrl

  • Casual Listener
  • 99 cents for trying spotify premium for the summer, I purchased a 10$ spotify gift card. Now when I go into my account for spotify it says my subscription expires 7 / 3 / 16. Someone please hrl
  • 197 Views
  • 0 replies
  • 0 likes
  • 197 Views
  • 0 replies
  • 0 likes

Spotify and Ford

I don't know what caused this to happen, but it just started happening today. I can't control the app anymore when listening to music in my car. I have a 2012 Ford Focus. It just shows this screen and doesn't do anything. How do I get it back to norm...

  • Newbie
  • I don't know what caused this to happen, but it just started happening today. I can't control the app anymore when listening to music in my car. I have a 2012 Ford Focus. It just shows this screen an...
  • 452 Views
  • 0 replies
  • 0 likes
  • 452 Views
  • 0 replies
  • 0 likes

have playlist songs play one right after another

I am having a hard time with my playlist. The song keeps repeating itself. I want the songs to play automatically one after another

  • Newbie
  • I am having a hard time with my playlist. The song keeps repeating itself. I want the songs to play automatically one after another
  • Jayb72
  • Community Legend
  • 4882 Views
  • 1 replies
  • 0 likes
  • 4882 Views
  • 1 replies
  • 0 likes

Solved!! android says trying to access from another country

Since spotify "came to canada" i've been able to use it on the same account ive been using for months on my laptop, however now when I try to sign into it on my phone it tells me im trying to sign into it from another country. I've only ever used spo...

  • Casual Listener
  • Since spotify "came to canada" i've been able to use it on the same account ive been using for months on my laptop, however now when I try to sign into it on my phone it tells me im trying to sign in...
  • bodhiman
  • Newbie
  • 976 Views
  • 6 replies
  • 0 likes
  • 976 Views
  • 6 replies
  • 0 likes

can't play advertisement

I'm on spotify free. If the message appears: The next 30 minutes are free if you look at this ad. But then I get this error message: Could not be played. What should I do?

  • Newbie
  • I'm on spotify free. If the message appears: The next 30 minutes are free if you look at this ad. But then I get this error message: Could not be played. What should I do?
  • 232 Views
  • 0 replies
  • 0 likes
  • 232 Views
  • 0 replies
  • 0 likes

Removing downloaded songs, but saving album

I have reached the download limit and wish to remove songs/albums from my device, but want to save the album in case I wish to stream at another time. I slide the "available offline" switch to the left/gray position but the green check remains under ...

  • Casual Listener
  • I have reached the download limit and wish to remove songs/albums from my device, but want to save the album in case I wish to stream at another time. I slide the "available offline" switch to the le...
  • 243 Views
  • 0 replies
  • 0 likes
  • 243 Views
  • 0 replies
  • 0 likes

Radio function not working properly with Pioneer VSX930 AV Amp

Hello, Radio doesn't seem to work properly : new titles won't load as I listen to the radio. Eventually when the initialy loaded titles list has been fully listened, the radio will stop and no tune be played. It only behaves this way when I connect t...

  • Regular
  • Hello,   Radio doesn't seem to work properly : new titles won't load as I listen to the radio. Eventually when the initialy loaded titles list has been fully listened, the radio will...
  • deltanovembre
  • Regular
  • 395 Views
  • 2 replies
  • 0 likes
  • 395 Views
  • 2 replies
  • 0 likes

Using app in ford car

Following update last night, can no longer use phone to access spotify albums, etc in my fiesta - presumably can only navigate through app via car. More frustratingly, when I leave the car, I still can't access my app as it's stuck with the spotify /...

  • Casual Listener
  • Following update last night, can no longer use phone to access spotify albums, etc in my fiesta - presumably can only navigate through app via car. More frustratingly, when I leave the car, I still&n...
  • Colin39
  • Casual Listener
  • 691 Views
  • 3 replies
  • 1 likes
  • 691 Views
  • 3 replies
  • 1 likes

log in not possible

On not one of my devices it is possible to log in on my premium account. I tried to get a new pass word, but don't get any reaction. Spotify HELP!So difficult to get any further now.....eichlerann@gmail.com

  • Newbie
  • On not one of my devices it is possible to log in on my premium account. I tried to get a new pass word, but don't get any reaction. Spotify HELP! So difficult to get any further now..... eichleran...
  • 339 Views
  • 0 replies
  • 0 likes
  • contact
  • 339 Views
  • 0 replies
  • 0 likes

why did my premium stop

Hi i was wondering why my Spotify trial stopped i had 3 months for £0.99 which i believe i ordered on the 24th of May or near that date but today it says im no longer with premium what happened?

  • Casual Listener
  • Hi i was wondering why my Spotify trial stopped i had 3 months for £0.99 which i believe i ordered on the 24th of May or near that date but today it says im no longer with premium what happened?
  • eye_brawl
  • Casual Listener
  • 350 Views
  • 1 replies
  • 0 likes
  • 350 Views
  • 1 replies
  • 0 likes

Samsung Gear S

I have the Gear S, did you will develop this app for it??

  • Newbie
  • I have the Gear S, did you will develop this app for it??
  • fenders
  • Casual Listener
  • 2009 Views
  • 5 replies
  • 6 likes
  • 2009 Views
  • 5 replies
  • 6 likes

auto playing next song, but no soung

reboot my phone/log out my spotify accoumt/uninstall spotify with clean rest data/ not work, problem still exist,in fact, i am not the only one have this issue, one troubleshooting isto download the old version spotify (2015 version)and must not upda...

  • Newbie
  • reboot my phone/ log out my spotify accoumt/ uninstall spotify with clean rest data/   not work, problem still exist, in fact, i am not the only one have this issue,  one trouble...
  • 234 Views
  • 0 replies
  • 0 likes
  • 234 Views
  • 0 replies
  • 0 likes

Solved!! Reached download limit, removed songs, but still getting message that I reached limit...,

Hi, I reached the download limit (3333 songs), and I received a message to remove songs if I want to download more. I did this, but Im still getting a message that I reached limit... Anyone else had the same problem? How did you fix this?

  • Casual Listener
  • Hi, I reached the download limit (3333 songs), and I received a message to remove songs if I want to download more. I did this, but Im still getting a message that I reached limit...   An...
  • timothywildman
  • Casual Listener
  • 3831 Views
  • 4 replies
  • 0 likes
  • 3831 Views
  • 4 replies
  • 0 likes

How can I create a live playlist?

I believe there are enough good music in the world, that we don’t "need" to listen to a track twice!That being said, my question is: How can I create a live playlist, or setup my Spotify in a way that I can listen to new music every time?*I don’t lik...

  • Newbie
  • I believe there are enough good music in the world, that we don’t "need" to listen to a track twice! That being said, my question is: How can I create a live playlist, or setup my Spotify in a way t...
  • 922 Views
  • 0 replies
  • 0 likes
  • 922 Views
  • 0 replies
  • 0 likes

Spotify deletes everything upon reboot of the device.

Hello world,Every time I restart my Oneplus X, Spotify deletes all local content and checks off the offline setting for all my playlists. Anyone have a clue what to do in rider to prevent this from happening?Every now and then it logs me out as well,...

  • Newbie
  • Hello world, Every time I restart my Oneplus X, Spotify deletes all local content and checks off the offline setting for all my playlists. Anyone have a clue what to do in rider to prevent this fr...
  • Autotime
  • Roadie
  • 1464 Views
  • 4 replies
  • 0 likes
  • Android 5.1.1
    Bug Playlist
    local files
  • 1464 Views
  • 4 replies
  • 0 likes

Spotify Logo has gray rings around it

Ever since I upgraded to Samsung S7 Edge, my app occasionally has gray rings around the logo on my homescreen. I have tried turning every setting on and off and nothing seems to trigger it. I'll restart my phone and sometimes the rings are there and ...

  • Casual Listener
  • Ever since I upgraded to Samsung S7 Edge, my app occasionally has gray rings around the logo on my homescreen. I have tried turning every setting on and off and nothing seems to trigger it. I'll rest...
  • Titolikesmusic
  • Casual Listener
  • 1260 Views
  • 5 replies
  • 0 likes
  • gray
    rings
    Samsung s7 edge
  • 1260 Views
  • 5 replies
  • 0 likes