Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 53410 Views
  • 68 replies
  • 25 likes
  • 53410 Views
  • 68 replies
  • 25 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Casual Listener
  • 27666 Views
  • 5 replies
  • 0 likes
  • 27666 Views
  • 5 replies
  • 0 likes

Spotify logout after reboot

Hi, I've a problem with Spotify on my Samsung Galaxy Tab 4 7" device. After I reboot my device it's signed out when I open Spotify. When I logout all my (offline) downloads are 'gone'. When I try to redownload them they'll go to my internal storage i...

  • Newbie
  • Hi,   I've a problem with Spotify on my Samsung Galaxy Tab 4 7" device. After I reboot my device it's signed out when I open Spotify. When I logout all my (offline) downloads are 'gone'. When ...
  • 547 Views
  • 0 replies
  • 0 likes
  • 547 Views
  • 0 replies
  • 0 likes

[Q] recommended songs based on current playlist in android app

On spotify for desktop, I found a great feature "RECOMMENED SONGS BASED ON THE SONGS IN THIS PLYALIST" How can I get this feature in android application? I am aware of playlist radio but the feature that I want is different. It allows "on the go addi...

SPOTFS`.jpg
  • Roadie
  • On spotify for desktop, I found a great feature   "RECOMMENED SONGS BASED ON THE SONGS IN THIS PLYALIST"   How can I get this feature in android application? I am aware of playlist radi...
  • 988 Views
  • 0 replies
  • 0 likes
  • 988 Views
  • 0 replies
  • 0 likes

Why does Spotify Connect not detect the Spotify Vizio smart TV app?

Why does the Android Spotify app not detect the Spotify Vizio app via Spotify Connect. The Spotify Vizio app has such a terrible UI it would be nice to use my phone to control it.Of course, this wouldn't be an issue if Spotify would add Chromecast su...

  • Regular
  • Why does the Android Spotify app not detect the Spotify Vizio app via Spotify Connect. The Spotify Vizio app has such a terrible UI it would be nice to use my phone to control it. Of course, this ...
  • chrisj1913
  • Casual Listener
  • 820 Views
  • 2 replies
  • 4 likes
  • 820 Views
  • 2 replies
  • 4 likes

Spotify re-downloading entire songlist and deleted my prior downloaded playlists

Hi all, I have around 2500 songs in various playlists and around 600 are stored locally on my phone. In a perfect world I would store all the songs on my phone, but I sadly don't have enough space. Cue today, glancing at my phone, I see spotify downl...

  • Newbie
  • Hi all,   I have around 2500 songs in various playlists and around 600 are stored locally on my phone. In a perfect world I would store all the songs on my phone, but I sadly don't have enough...
  • Bittencourt
  • Spotify Star
  • 584 Views
  • 1 replies
  • 0 likes
  • problem
    re-download
  • 584 Views
  • 1 replies
  • 0 likes

only playing on shuffle

My music is only playing on shuffle and when I try to pick a song from my playlist it says I need to upgrade to premium of which I don't have the resources to do so.

  • Newbie
  • My music is only playing on shuffle and when I try to pick a song from my playlist it says I need to upgrade to premium of which I don't have the resources to do so.
  • Joe
  • Community Legend
  • 267 Views
  • 1 replies
  • 0 likes
  • 267 Views
  • 1 replies
  • 0 likes

Se desconecta

Por favor ayuda tengo un par de años usando spotify y hace 3 semanas empezó a fallar, estoy escuchando Música en modo offline y después de 6 canciones se apaga la aplicación. Ayuda como lo solucionó

  • Newbie
  • Por favor ayuda tengo un par de años usando spotify y hace 3 semanas empezó a fallar, estoy escuchando Música en modo offline y después de 6 canciones se apaga la aplicación. Ayuda como lo solucionó
  • osornios
  • Spotify Star
  • 3549 Views
  • 2 replies
  • 0 likes
  • 3549 Views
  • 2 replies
  • 0 likes

Android notifications disrupt music

Galaxy s5, Spotify 2.4.0.815 When a notification arrives, such as an email or hangout message, the volume goes out for a second then comes back. I have seen references to this being an issue in the past, and everyone says it is fixed? My phone is hav...

  • Music Fan
  • Galaxy s5, Spotify 2.4.0.815   When a notification arrives, such as an email or hangout message, the volume goes out for a second then comes back. I have seen references to this being an issue...
  • pulque
  • Newbie
  • 531 Views
  • 2 replies
  • 0 likes
  • 531 Views
  • 2 replies
  • 0 likes

Playing music stored on SD

Is it possible to play music stored in the SD card. This are song files from iTunes and CD's copied from my computer to my SD card, not downloaded from the Spotify app amd made available offline.

  • Regular
  • Is it possible to play music stored in the SD card. This are song files from iTunes and CD's copied from my computer to my SD card, not downloaded from the Spotify app amd made available offline.
  • CE_1990
  • Regular
  • 4427 Views
  • 8 replies
  • 0 likes
  • 4427 Views
  • 8 replies
  • 0 likes

Will downloaded songs play from my device, instead of streaming, when NOT in offline mode

As the subject asks, will songs downloaded to my device (phone in this case) play before they are streamed when NOT in offline mode. If I go to my playlist of downloaded songs and click on a song, will that song play from the device or will it stream...

  • Newbie
  • As the subject asks, will songs downloaded to my device (phone in this case) play before they are streamed when NOT in offline mode.   If I go to my playlist of downloaded songs and click on a...
  • osornios
  • Spotify Star
  • 3169 Views
  • 1 replies
  • 0 likes
  • 3169 Views
  • 1 replies
  • 0 likes

Spotify keeps deleting my music

Fix this.One minute ill be downloading new songs, setting up playlists, then my entire library gets wiped. Had to redownload my entire library 3 times this week.You also cant rearrange playlists, drag songs back and forth in order with the android ap...

  • Newbie
  • Fix this. One minute ill be downloading new songs, setting up playlists, then my entire library gets wiped. Had to redownload my entire library 3 times this week. You also cant rearrange playlist...
  • 282 Views
  • 0 replies
  • 0 likes
  • 282 Views
  • 0 replies
  • 0 likes

Downloaded music undownloads whenever I close the app

Hi, I'm on the Galaxy S5 and whevnever I open Spotify It's always downloading 30 to 100 songs, even after I've downloaded them. It's been happening for about 2 to 3 weeks ever since I downloaded 2 new albums, and I've deleted those albums to see if t...

  • Newbie
  • Hi,      I'm on the Galaxy S5 and whevnever I open Spotify It's always downloading 30 to 100 songs, even after I've downloaded them. It's been happening for about 2 to 3 weeks ever si...
  • 255 Views
  • 0 replies
  • 0 likes
  • 255 Views
  • 0 replies
  • 0 likes

Friends/Artist Noitifications suddenly stopped working

Greetings! Noticed that my friends/arttist notifications stopped updating 4 days ago. I also tried sharing a couple of songs, but they didn't show up either. I deleted cache, but no effect. wondering if anyone else is having this issue? Or at the ver...

  • Visitor
  • Greetings!   Noticed that my friends/arttist notifications stopped updating 4 days ago. I also tried sharing a couple of songs, but they didn't show up either. I deleted cache, but no eff...
  • user-removed
  • Not applicable
  • 980 Views
  • 15 replies
  • 0 likes
  • 980 Views
  • 15 replies
  • 0 likes

New music notifications

Is there anywhere in the application where I can view the new music notifications that are pushed to my phone? They often get removed from restarting or accidental swiping, then I can't remember what the notification said. If not it might be a nice f...

  • Newbie
  • Is there anywhere in the application where I can view the new music notifications that are pushed to my phone? They often get removed from restarting or accidental swiping, then I can't remember what...
  • 301 Views
  • 0 replies
  • 0 likes
  • 301 Views
  • 0 replies
  • 0 likes

It keeps making notification sound for nothing

When I use it it makes notification sounds from time to time. But just sounds. Not real notifications. And it only happens when I use Spotify. Can you help me ? Thanks.

  • Newbie
  • When I use it it makes notification sounds from time to time. But just sounds. Not real notifications. And it only happens when I use Spotify. Can you help me ? Thanks.
  • 267 Views
  • 0 replies
  • 0 likes
  • 267 Views
  • 0 replies
  • 0 likes

New - need help with playlists

How do you get the playlist you created to only play the songs you add to it? Also, Shuffle only plays the first song I added. I am only on my phone not a PC

  • Newbie
  • How do you get the playlist you created to only play the songs you add to it?  Also, Shuffle only plays the first song I added.  I am only on my phone not a PC
  • 268 Views
  • 0 replies
  • 0 likes
  • 268 Views
  • 0 replies
  • 0 likes

Solved!! Different options

Hey Hello, My Questions is why are there different options in webplayer and adroid app? for example in webplayer I can choose to see lyrics and I can add maps for my playlists.Webplayer also shows me more possibilities of music. I like this. Suggesti...

  • Music Fan
  • Hey Hello,   My Questions is why are there different options in webplayer and adroid app?   for example in webplayer I can choose to see lyrics and I can add maps for my playlists. Web...
  • Daniel
  • Community Legend
  • 534 Views
  • 1 replies
  • 0 likes
  • 534 Views
  • 1 replies
  • 0 likes

Lost playlist

I accidentally logged out of my Spotify app. I had to reset my password. When I got back in my playlist was gone. Can anyone help?

  • Newbie
  • I accidentally logged out of my Spotify app. I had to reset my password. When I got back in my playlist was gone. Can anyone help?
  • Daniel
  • Community Legend
  • 329 Views
  • 1 replies
  • 0 likes
  • 329 Views
  • 1 replies
  • 0 likes

Customize home page on android

I have not found a way to have the app default to my playlists page when I open it. Each time I have to click on the menu, then Your Library, and lastly Playlists.It would be a great feature to have. Less looking and clicking, more/faster listening. ...

  • Casual Listener
  • I have not found a way to have the app default to my playlists page when I open it. Each time I have to click on the menu, then Your Library, and lastly Playlists. It would be a great feature to h...
  • user-removed
  • Not applicable
  • 1228 Views
  • 1 replies
  • 1 likes
  • Playlists
  • 1228 Views
  • 1 replies
  • 1 likes

App freezes every time it's opened

I'm using Spotify version 5.4.0.858 on a Samsung Galaxy S4 and Spotify always freezes when I try to open it. I get a message saying "Spotify is not responding..." every time it's opened. On top of that I get a notification that says"No storage area f...

  • Newbie
  • I'm using Spotify version 5.4.0.858 on a Samsung Galaxy S4 and Spotify always freezes when I try to open it. I get a message saying "Spotify is not responding..." every time it's opened. On top of th...
  • user-removed
  • Not applicable
  • 408 Views
  • 1 replies
  • 0 likes
  • Android 5.0.2
    Samsung Galaxy S4 Spotify
    storage
  • 408 Views
  • 1 replies
  • 0 likes

Radio Stations stop after 15-20 songs

Radio Stations just stop playing after a certain amount of songs have played / been skipped. I haven't measured exactly how many songs, but it feels like 15 to 20 songs maybe. It's as if the radio stations became a playlist instead of an actual radio...

  • Casual Listener
  • Radio Stations just stop playing after a certain amount of songs have played / been skipped. I haven't measured exactly how many songs, but it feels like 15 to 20 songs maybe. It's as if the rad...
  • Halamantariel
  • Casual Listener
  • 621 Views
  • 5 replies
  • 0 likes
  • 621 Views
  • 5 replies
  • 0 likes