Help - Android

Solved!! New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amay
Spotify Star
2023-07-11 7:43:36 PM
2025-01-19 9:12:00 PM
0x8EFABE4E
Newbie
66517 Views
68 replies
26 likes

66517 Views
68 replies
26 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

Plaguedoctor
Casual Listener
2020-03-30 2:54:13 AM
2025-01-27 7:09:21 AM
Sumit_Ghosh
Regular
28869 Views
5 replies
0 likes

28869 Views
5 replies
0 likes

Solved!! Cant login/ change password

I cant login on my phone. It says that there is a facebook fault? When I want to use a password via my computer is says: there is a problem with install your password.

11130219954
Casual Listener
I cant login on my phone. It says that there is a facebook fault? When I want to use a password via my computer is says: there is a problem with install your password.
2016-05-09 5:41:01 PM
2016-05-09 10:34:57 PM
11130219954
Casual Listener
590 Views
2 replies
0 likes

590 Views
2 replies
0 likes

Keeps saying "song is not available"

It will not let play any song and I just signed up for the premium package.

Brandon830
Newbie
It will not let play any song and I just signed up for the premium package.
2016-05-09 7:07:44 AM
2016-05-09 4:43:13 PM
reinerlee
Casual Listener
707 Views
4 replies
0 likes

707 Views
4 replies
0 likes

Spotify premium not working on samsung.

I moved to Barcelona. I have spotify premium, but when I log in on my phone it says I need to upgrade to premium.

marcus333
Newbie
I moved to Barcelona. I have spotify premium, but when I log in on my phone it says I need to upgrade to premium.
2016-05-07 12:04:24 PM
2016-05-09 2:08:47 PM
Daniel
Community Legend
363 Views
2 replies
0 likes

363 Views
2 replies
0 likes

Music stopping momentarily

Brief description of the issue:For the last few weeks Spotify has been stopping spontaneously mid song. Sometimes for a moment or two, sometimes up to 10 seconds, occasionally it crashes completely. It behaves the same whether it is connected via blu...

Jesseliz
Casual Listener
Brief description of the issue: For the last few weeks Spotify has been stopping spontaneously mid song. Sometimes for a moment or two, sometimes up to 10 seconds, occasionally it crashes completely...
2016-05-06 5:12:15 AM
2016-05-09 2:02:38 PM
Daniel
Community Legend
783 Views
7 replies
0 likes

783 Views
7 replies
0 likes

You're offline over Wi-Fi

Hi. I have the problem: "You're offline" issue over wi-fi with a router Netgear Nighthawk X6 R8000.It seems more like network configuration. Does anyone know how to configure it? Everything works fine except the spotify.I tried everithing with the pr...

tezcuboy
Casual Listener
Hi. I have the problem: "You're offline" issue over wi-fi with a router Netgear Nighthawk X6 R8000. It seems more like network configuration. Does anyone know how to configure it? Everything works f...
2016-05-08 8:21:38 PM
2016-05-09 1:54:55 PM
Daniel
Community Legend
301 Views
1 replies
0 likes

301 Views
1 replies
0 likes

Help! Can't go online.

My phone always says it's offline. I restarted my phone, nothing. I uninstalled and reinstalled Spotify. Nothing. I checked to make sure my phone is updated. It is. I don't know what to do. I can't actually use the app to listen to any music. Conside...

aslabchu
Newbie
My phone always says it's offline. I restarted my phone, nothing. I uninstalled and reinstalled Spotify. Nothing. I checked to make sure my phone is updated. It is. I don't know what to do. I can't a...
2016-05-09 7:05:34 AM
2016-05-09 1:48:13 PM
Daniel
Community Legend
329 Views
1 replies
0 likes

329 Views
1 replies
0 likes

On verge of cancelling subscription due to android app

Does anyone know if there is anything i can do to improve the performance of the Spotify android app? I am really enjoying my subscription to Spotify premium, it has reignited my love for discovering new music! However, I am seriously considering cha...

jimardee
Music Fan
Does anyone know if there is anything i can do to improve the performance of the Spotify android app? I am really enjoying my subscription to Spotify premium, it has reignited my love for di...
2016-04-28 10:58:19 AM
2016-05-09 10:06:37 AM
jimardee
Music Fan
671 Views
6 replies
0 likes

671 Views
6 replies
0 likes

Various Spotify App issues recently started

This was posted to Spotify tech support. I'll post reples here but if anyone else has any bright ideas, I'd welcome them. Nexus 6 / Android V6 / Spotify 4.2.0.739 Seeing various problems with the app recently. My colleague at work who also uses spoti...

jonbartlam
Casual Listener
This was posted to Spotify tech support. I'll post reples here but if anyone else has any bright ideas, I'd welcome them. Nexus 6 / Android V6 / Spotify 4.2.0.739 Seeing various pro...
2015-11-26 12:02:46 PM
2016-05-09 2:53:39 AM
IDK-4U
Newbie
497 Views
2 replies
1 likes

497 Views
2 replies
1 likes

Solved!! Music drops out at end of every track

On my Kindle Fire Music drops out at end of every track, which has only happened since the queue feature was updated to Playing Now and Next Up. A similar thing happens on my Samsung Galaxy S6 except there are a few buzzes. It is almost like an audib...

erssie
Casual Listener
On my Kindle Fire Music drops out at end of every track, which has only happened since the queue feature was updated to Playing Now and Next Up. A similar thing happens on my Samsung Galaxy S6 e...
2016-05-05 3:07:47 AM
2016-05-08 12:58:48 AM
erssie
Casual Listener
764 Views
4 replies
0 likes

764 Views
4 replies
0 likes

Playlists Stopping After Every Track, Also Two-Seconds of Silence Towards the End of Every Track

Every since the last update this past weekend, Spotify has been inserting two seconds of silence towards the end of every track. The gaps consistently occur approximately 5 seconds before the end of each track. I don't usually have crossfade turned o...

USKensington
Casual Listener
Every since the last update this past weekend, Spotify has been inserting two seconds of silence towards the end of every track. The gaps consistently occur approximately 5 seconds before the end of ...
2016-02-03 3:09:39 AM
2016-05-08 10:33:42 PM
haleyjo
Regular
3050 Views
10 replies
3 likes
freeze
gaps
pause

3050 Views
10 replies
3 likes

No Internet connection

I have a Note 4 and version 5.2.0.885 and I can't listen to any of my play lists online. My trial ran out and everything I move the toggle to the left for it to be online it says 'no internet connection' and my wi-fi is fine. Someone help? Thanks

user-removed
Visitor
I have a Note 4 and version 5.2.0.885 and I can't listen to any of my play lists online. My trial ran out and everything I move the toggle to the left for it to be online it says 'no internet connect...
2016-05-04 2:57:56 AM
2016-05-08 8:06:50 PM
tezcuboy
Casual Listener
445 Views
4 replies
0 likes

445 Views
4 replies
0 likes

Remove donwload music

removes downloads of some songs, but, the space in the card memory remains the same, help me.

Victor34
Newbie
removes downloads of some songs, but, the space in the card memory remains the same, help me.
2016-05-07 3:46:38 PM
2016-05-07 7:59:48 PM
osornios
Spotify Star
976 Views
1 replies
0 likes

976 Views
1 replies
0 likes

Solved!! Can't get pass login screen

Hi, I've been using premium for quite a few months on my phone but as of last night, the system asked me to login again. Now I can't get pass the login. on the first login screen it asked for my facebook credentials. I provide that and then it asks a...

martyb53
Casual Listener
Hi, I've been using premium for quite a few months on my phone but as of last night, the system asked me to login again. Now I can't get pass the login. on the first login screen it...
2012-02-26 5:45:29 PM
2016-05-07 7:50:53 PM
crizchan1224
Casual Listener
25640 Views
84 replies
0 likes

25640 Views
84 replies
0 likes

Cant login into spotify on Mobile

Since round about three days i cant login into my premium account anymore.It doesnt matter if i try with my facebook account or with my spotifiy username + password.It loads for a very long time telling me that the "Login is in Process", but nothing ...

Williamw88
Regular
Since round about three days i cant login into my premium account anymore. It doesnt matter if i try with my facebook account or with my spotifiy username + password. It loads for a very long ...
2016-05-06 7:54:12 PM
2016-05-07 4:26:08 PM
Williamw88
Regular
990 Views
5 replies
0 likes

990 Views
5 replies
0 likes

Spotify Connect to Samsung Multiroom

Hi all,I have a few samsung r series speakers that work fine with other apps and media on my device, however I cannot get Spotify to connect to the speakers. Spotify seems my speakers and if I group the. Together it sees them, however it does not con...

Matty071986
Newbie
Hi all, I have a few samsung r series speakers that work fine with other apps and media on my device, however I cannot get Spotify to connect to the speakers. Spotify seems my speakers and if I gr...
2016-05-07 11:46:11 AM
825 Views
0 replies
0 likes
Spotify connect Samsung multiroom

825 Views
0 replies
0 likes

Spotify connect keeping phone awake

I have a Nexus 6P, not rooted running latest OTA and whenever I listen to music on my PC at home/work/where ever my phone stays awake. So after a normal work day listening to Spotify, not using my phone at all, I'm still down to 50% battery. Using my...

jbrizz
Casual Listener
I have a Nexus 6P, not rooted running latest OTA and whenever I listen to music on my PC at home/work/where ever my phone stays awake. So after a normal work day listening to Spotify, n...
2016-05-07 9:48:23 AM
521 Views
0 replies
1 likes

521 Views
0 replies
1 likes

Solved!! Spotify won't play on my device anymore.

I tried to start spotify in my car through an AUX cable to my phone like I have been doing for the last month or so, but suddenly nothing will play it keeps saying "Get premium now to play ad free music everywhere" has it changed that were not allowe...

chaossound
Casual Listener
I tried to start spotify in my car through an AUX cable to my phone like I have been doing for the last month or so, but suddenly nothing will play it keeps saying "Get premium now to play ad free mu...
2016-05-05 10:29:34 PM
2016-05-07 1:56:48 AM
osornios
Spotify Star
9071 Views
4 replies
0 likes

9071 Views
4 replies
0 likes

Up to 200MB monthly data usage while 'Download using cellular' is off. What does Spotify download?

I use Spotify (Premium) every day. Settings:Offline mode deactivatedDownload using cellular: offThat should mean that Spotify downloads tracks only on WiFi, which seems to be te case.When I consult my Data usage per app (Android 6 on Nexus 5), I see ...

Coli
Music Fan
I use Spotify (Premium) every day. Settings: Offline mode deactivated Download using cellular: off That should mean that Spotify downloads tracks only on WiFi, which seems to be te case. W...
2016-04-09 10:49:13 AM
2016-05-06 12:58:42 AM
paulochf
Casual Listener
1239 Views
6 replies
0 likes

1239 Views
6 replies
0 likes

Cant pay from phone

I've gone to pay for my spotify account, I put 15 pounds on my phone to 'pay by phone' and it doesnt allow me to do it as its already registered. How can I disable the account it linked to or how can I switch my money to a different payment option to...

Hishaam26
Newbie
I've gone to pay for my spotify account, I put 15 pounds on my phone to 'pay by phone' and it doesnt allow me to do it as its already registered. How can I disable the account it linked to or how can...
2016-05-06 6:42:59 PM
2016-05-06 12:47:09 AM
Daniel
Community Legend
241 Views
1 replies
0 likes

241 Views
1 replies
0 likes

BB10 - Spotify - download files both on internal memory & external micro-sd card?

I am using Z30 using OS 10.3.2.2474.I downloaded Spotify from Amazon, have a Premium account and able to download music for off-line listening. However, instead of just downloading the files to the external micro SD card, it is also saving files to t...

taiarth
Newbie
I am using Z30 using OS 10.3.2.2474. I downloaded Spotify from Amazon, have a Premium account and able to download music for off-line listening. However, instead of just downloading the files to t...
2016-05-06 10:17:04 PM
214 Views
0 replies
0 likes

214 Views
0 replies
0 likes

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