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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 54879 Views
  • 68 replies
  • 25 likes
  • 54879 Views
  • 68 replies
  • 25 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Casual Listener
  • 27756 Views
  • 5 replies
  • 0 likes
  • 27756 Views
  • 5 replies
  • 0 likes

lokale dateinen

Hallo, ich habe dass problem, dass lokale dateien nicht auf android herunter geladen werden. Am pc klappt es, und ich habe alle schritte befolgt aber es klappt einfach nicht. Ich hoffe irgendwer kann mir helfen

  • Regular
  • Hallo, ich habe dass problem, dass lokale dateien nicht auf android herunter geladen werden. Am pc klappt es, und ich habe alle schritte befolgt aber es klappt einfach nicht. Ich hoffe irgendwer kann...
  • beatsmusic88
  • Regular
  • 1289 Views
  • 16 replies
  • 0 likes
  • Electronic
  • 1289 Views
  • 16 replies
  • 0 likes

PS4/Android App and sync

Hi, Attempting to play music through my PS4 via the android app. App is saying that devices are available, yet when I click on that I'm getting the PS4 icon greyed out with the message saying 'Can't play this right now'.Can anyone shed any light as t...

  • Newbie
  • Hi,   Attempting to play music through my PS4 via the android app. App is saying that devices are available, yet when I click on that I'm getting the PS4 icon greyed out with the message sayin...
  • 342 Views
  • 0 replies
  • 1 likes
  • 342 Views
  • 0 replies
  • 1 likes

I have premium

But I am paying for premium and I can't rewind songs this is that makes me mad.

  • Newbie
  • But I am paying for premium and I can't rewind songs this is that makes me mad.
  • Daniel
  • Community Legend
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

Only playing about 20 songs out of a 300 song playlist

Maybe I would pay for premium if I thought it would work. Your "shuffle" only plays roughly 20 songs out of my playlist of over 300 songs, which I have deleted out of frustration. I've grown to be sick of some of my favorite songs because of your def...

  • Newbie
  • Maybe I would pay for premium if I thought it would work. Your "shuffle" only plays roughly 20 songs out of my playlist of over 300 songs, which I have deleted out of frustration. I've grown to be si...
  • Daniel
  • Community Legend
  • 295 Views
  • 1 replies
  • 0 likes
  • 295 Views
  • 1 replies
  • 0 likes

Inicio de sesión

No puedo iniciar sesión en Spotify con mi sesión de Facebook me aparece usuarios y contraseña inválido

  • Newbie
  • No puedo iniciar sesión en Spotify con mi sesión de Facebook me aparece usuarios y contraseña inválido
  • Bittencourt
  • Spotify Star
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

Green Scrollbar Disappeared

On previous versions of the Android app, when a user would press and hold on the scrollbar, a green, larger scrollbar would appear on top of the smaller, grey scrollbar. This green scrollbar was draggable, allowing for swift navigation of giant playl...

  • Casual Listener
  • On previous versions of the Android app, when a user would press and hold on the scrollbar, a green, larger scrollbar would appear on top of the smaller, grey scrollbar. This green scrollbar was drag...
  • Daniel
  • Community Legend
  • 653 Views
  • 5 replies
  • 3 likes
  • 653 Views
  • 5 replies
  • 3 likes

Lockscreen fullscreen widget Android 5.0/6.0?

I use Spotify mostly in my car, as I drive around 2 hours every day. The current widget when the screen is locked is so tiny and has a X right next to the skip track button, so I constantly close the player unintentionally. This is a terrible design....

  • Roadie
  • I use Spotify mostly in my car, as I drive around 2 hours every day. The current widget when the screen is locked is so tiny and has a X right next to the skip track button, so I constantly close the...
  • jonasherdegen
  • Community Legend
  • 541 Views
  • 1 replies
  • 4 likes
  • 541 Views
  • 1 replies
  • 4 likes

Solved!! Spotify crash android 5.1.1

I have Oneplus One, OS is CyanogenOS12.1 (newest, based android 5.1.1)Yesterday spotify worked fine, but today started crashing immediately from launching, tried reinstall and clear data. i put screencast video here about phone information and spotif...

  • Casual Listener
  • I have Oneplus One, OS is CyanogenOS12.1 (newest, based android 5.1.1) Yesterday spotify worked fine, but today started crashing immediately from launching, tried reinstall and clear data. i put scr...
  • Daniel
  • Community Legend
  • 1573 Views
  • 3 replies
  • 0 likes
  • 1573 Views
  • 3 replies
  • 0 likes

Spotify won't download from song tab

Okay, so I got a new phone today, deleted the saved song cache on my other phone and all of my other playlists download to this new phone just fine. But for some reason when I try to turn the tab labeled "Songs" to offline mode download it just... wo...

  • Newbie
  • Okay, so I got a new phone today, deleted the saved song cache on my other phone and all of my other playlists download to this new phone just fine. But for some reason when I try to turn the tab lab...
  • Daniel
  • Community Legend
  • 267 Views
  • 1 replies
  • 0 likes
  • 267 Views
  • 1 replies
  • 0 likes

problem

Only plays 1 song when on shuffle mode

  • Newbie
  • Only plays 1 song when on shuffle mode
  • Daniel
  • Community Legend
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

Volume issue

Hi, recently I have noticed that when using spotify on my Ipad 2 or Samsung Galaxy S6 the volume increases and decreases for no reason whatsoever. It makes listening to music really annoying.I do not have volume normalization turned on and usually li...

  • Newbie
  • Hi, recently I have noticed that when using spotify on my Ipad 2 or Samsung Galaxy S6 the volume increases and decreases for no reason whatsoever. It makes listening to music really annoying. I do n...
  • Daniel
  • Community Legend
  • 209 Views
  • 1 replies
  • 1 likes
  • 209 Views
  • 1 replies
  • 1 likes

custom playlist unavailable when offline :/

hi guys, this has happened a few times now. i have a user def playlist with around 300 songs in it - i keep it updated and offlined but sometimes when i select it to play while offline, it says not available no idea why thanksdan

  • Visitor
  • hi guys,   this has happened a few times now.   i have a user def playlist with around 300 songs in it - i keep it updated and offlined   but sometimes when i select it to play w...
  • Daniel
  • Community Legend
  • 257 Views
  • 3 replies
  • 0 likes
  • 257 Views
  • 3 replies
  • 0 likes

Spotify skips and pauses frequently

I am running spotify from my galaxy s6 edge and I've noticed that it skips or pauses for s few seconds every other song. I have reinstalled spotify and cleared caches but still same issues. Is there anything else I can try on my phone. Thanks in adva...

  • Newbie
  • I am running spotify from my galaxy s6 edge and I've noticed that it skips or pauses for s few seconds every other song. I have reinstalled spotify and cleared caches but still same issues. Is there ...
  • Jayb72
  • Community Legend
  • 284 Views
  • 1 replies
  • 0 likes
  • 284 Views
  • 1 replies
  • 0 likes

Solved!! Get local music stored on SD card to show up in My Music on Android Mobile App

Samsung Galaxy S7Android: Marshmellow 6.0.1 Spotify: 4.9.0.992 I have music stored on my SD card. That SD card is mounted in my Galaxy S7 as storage. Is there anyway to have my music (stored locally on my sd card in my phone) show up in my spotify ap...

  • Newbie
  • Samsung Galaxy S7 Android: Marshmellow 6.0.1   Spotify: 4.9.0.992   I have music stored on my SD card.  That SD card is mounted in my Galaxy S7 as storage.    Is ther...
  • Daniel
  • Community Legend
  • 1026 Views
  • 1 replies
  • 0 likes
  • 1026 Views
  • 1 replies
  • 0 likes

My Music not showing up, but playlists do

I noticed recently that when I click on the "Songs," "Artists" and "Albums" tabs on my Spotify app (on Nexus 4), it's coming up as if I have nothing saved. However, my playlists still appear when I select the "Playlists" option so I know I'm logged o...

  • Newbie
  • I noticed recently that when I click on the "Songs," "Artists" and "Albums" tabs on my Spotify app (on Nexus 4), it's coming up as if I have nothing saved. However, my playlists still appear when I s...
  • gordontoon
  • Newbie
  • 9320 Views
  • 4 replies
  • 1 likes
  • 9320 Views
  • 4 replies
  • 1 likes

No Storage Area Found

Hi. why does it always notify No Storage Area Found whenever i try to open spotify. i just downloaded the app fyi.

  • Newbie
  • Hi. why does it always notify No Storage Area Found whenever i try to open spotify. i just downloaded the app fyi.
  • Daniel
  • Community Legend
  • 339 Views
  • 1 replies
  • 0 likes
  • 339 Views
  • 1 replies
  • 0 likes

Why remove fast scrolling?

Seriously. Developers. Why remove a very useful function that worked. Just removed it. Just like that, in the newest update. I'm talking about dragging the scroll bar on the side down, so you can instantly scroll to a point in potentially huge playli...

  • Regular
  • Seriously. Developers. Why remove a very useful function that worked. Just removed it. Just like that, in the newest update. I'm talking about dragging the scroll bar on the side down, so you can ins...
  • MattSuda
  • Spotify Star
  • 534 Views
  • 1 replies
  • 2 likes
  • Functionality
    Playlist feature
  • 534 Views
  • 1 replies
  • 2 likes

Profile and playlists won't show

I've recently gotten a new phone and when I installed the Spotify app I've been experiencing some problems The first one is that my profile refuses to show - it keeps saying that something went wrong and whenever I refresh it, it shows the same thing...

  • Casual Listener
  • I've recently gotten a new phone and when I installed the Spotify app I've been experiencing some problems 😞 The first one is that my profile refuses to show - it keeps saying that something went wr...
  • Daniel
  • Community Legend
  • 359 Views
  • 3 replies
  • 0 likes
  • 359 Views
  • 3 replies
  • 0 likes

My Spotify app on Android crashes when I create new playlist folder in the desktop app

Hi. I have a big problem. Here's how it all started: A few months ago I noticed that I couldn't put my playlist folders inside newly created playlist folder (Windows desktop app). I thought ok, i'll wait, maybe they'll fix it.Some time later i was us...

  • Regular
  • Hi. I have a big problem.   Here's how it all started:   A few months ago I noticed that I couldn't put my playlist folders inside newly created playlist folder (Windows desktop app). I...
  • torgop
  • Regular
  • 362 Views
  • 4 replies
  • 0 likes
  • 362 Views
  • 4 replies
  • 0 likes

Songs need to be restarted occasionally, and suggested songs for a playlist over 40 songs in length

Hi, I have been having no problems with Spotify until a couple of updates ago. Since then, songs in a playlist will occasionally start playing with no sound. If I pause and then unpause the song, it starts over and begins playing correctly. Another i...

  • Casual Listener
  • Hi, I have been having no problems with Spotify until a couple of updates ago. Since then, songs in a playlist will occasionally start playing with no sound. If I pause and then unpause the song, it ...
  • 328 Views
  • 0 replies
  • 1 likes
  • 328 Views
  • 0 replies
  • 1 likes