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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 42966 Views
  • 66 replies
  • 25 likes
  • 42966 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878269 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878269 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26448 Views
  • 4 replies
  • 0 likes
  • 26448 Views
  • 4 replies
  • 0 likes

Some songs are labeled as "unplayable" now...

Ok, so I've had spotify for 4 months now. I used to listen to alot of stuff, but now some of the songs I listen to are marked as "unplayable". They were playable a month or two ago. What happened?? Please help me because it has confused me for the lo...

  • Newbie
  • Ok, so I've had spotify for 4 months now. I used to listen to alot of stuff, but now some of the songs I listen to are marked as "unplayable". They were playable a month or two ago. What happened?? P...
  • Daniel
  • Community Legend
  • 382 Views
  • 1 replies
  • 0 likes
  • unplayable tracks
  • 382 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Connect is infuriating How do I kill it?

When I am running it pops up while I am trying to change songs and register clicks without giving me time to read it. It started playing music at my job while I was running at the gym a mile away. Yesterday it popped up while I was trying to run next...

  • Music Fan
  • When I am running it pops up while I am trying to change songs and register clicks without giving me time to read it. It started playing music at my job while I was running at the gym a mile away. Ye...
  • flagrant99
  • Music Fan
  • 1257 Views
  • 5 replies
  • 0 likes
  • 1257 Views
  • 5 replies
  • 0 likes

Solved!! Spotify pauses after each song

Hello! I have a problem on my Android Nexus 6 running 6.0.1 Marshmallow and fully updated Spotify client. When I play a playlist from my Android, the song will stop playing 1-3 seconds before it ends. It does not pause, I cannot toggle the pause/play...

  • Casual Listener
  • Hello! I have a problem on my Android Nexus 6 running 6.0.1 Marshmallow and fully updated Spotify client. When I play a playlist from my Android, the song will stop playing 1-3 seconds before it ends...
  • Bittencourt
  • Spotify Star
  • 529 Views
  • 3 replies
  • 0 likes
  • 529 Views
  • 3 replies
  • 0 likes

Cómo puedo guardar la música en la SD mototola 2da generación

Tengo un motorola 2da generación y recientemente actualice el software, y ahora no me permite descargar la música en la memoria SD

  • Newbie
  • Tengo un motorola 2da generación y recientemente actualice el software, y ahora no me permite descargar la música en la memoria SD
  • osornios
  • Spotify Star
  • 331 Views
  • 2 replies
  • 0 likes
  • 331 Views
  • 2 replies
  • 0 likes

next song on wear launches some other app :/

hi guys, new to this wear thing ...just found about the next song ok goolge command for skipping trackgreat! i thought - gave it a try on my 360 sport, but it seems to try to launch some other app rather than just skip spotift track pixempire url hav...

  • Visitor
  • hi guys,   new to this wear thing 🙂 ...just found about the next song ok goolge command for skipping track great! i thought - gave it a try on my 360 sport, but it seems to try to launch som...
  • Daniel
  • Community Legend
  • 457 Views
  • 5 replies
  • 0 likes
  • 457 Views
  • 5 replies
  • 0 likes

"Starred" playlist is only visible on Spotify web view not mobile or desktop app

I have tried everything. I've been emailing support but they could not fix it. The problem is that a while ago Spotify had a star system where if you Starred a song it got added to a playlist called "Starred". For whatever reason they removed stars f...

  • Visitor
  • I have tried everything. I've been emailing support but they could not fix it. The problem is that a while ago Spotify had a star system where if you Starred a song it got added to a playlist called ...
  • Docisgod
  • Casual Listener
  • 596 Views
  • 1 replies
  • 0 likes
  • Mobile Phone
    WebPlayer
    Windows
  • 596 Views
  • 1 replies
  • 0 likes

Autoplay of random songs

I have a problem with songs being autoplayed at moments I paused my music. This is both on my mobile phone as my desktop and are songs I've never listened to. I have this for about a week now and I don't know what is giving this problem, I never gave...

  • Regular
  • I have a problem with songs being autoplayed at moments I paused my music. This is both on my mobile phone as my desktop and are songs I've never listened to.  I have this for about a week now ...
  • Daniel
  • Community Legend
  • 795 Views
  • 9 replies
  • 0 likes
  • 795 Views
  • 9 replies
  • 0 likes

Spotify Crash ZTE Obsidian TMO random

Hello. My wife and I both purchased a ZTE Obsidian with Android 5.1.1 a couple of weeks ago. They work great, no problems at all - except for Spotify. Pretty randomly (sometimes when I open spotify, sometimes in the middle of a song, sometimes when s...

  • Casual Listener
  • Hello. My wife and I both purchased a ZTE Obsidian with Android 5.1.1 a couple of weeks ago. They work great, no problems at all - except for Spotify. Pretty randomly (sometimes when I open spotify, ...
  • Daniel
  • Community Legend
  • 1139 Views
  • 5 replies
  • 0 likes
  • Crash
    frozen
    hang
    Obsidian
    T-Mobile
    ZTE
  • 1139 Views
  • 5 replies
  • 0 likes

Spotify on Fire TV login issues

This version of Spotify on 1st Gen Fire TV (with latest v5 OS updates) makes me login constantly. As you can imagine its quite a pain doing this daily typing in your username/password on the fire tv remote let alone twice in a day. Is this the correc...

  • Casual Listener
  • This version of Spotify on 1st Gen Fire TV (with latest v5 OS updates) makes me login constantly. As you can imagine its quite a pain doing this daily typing in your username/password on th...
  • Daniel
  • Community Legend
  • 1096 Views
  • 3 replies
  • 0 likes
  • 1096 Views
  • 3 replies
  • 0 likes

Android Spotiy stops randomly and then start in fast playback

I have an Galaxy S5 Android 5.0 mobile. With spotify 2.8.0.1081 premium mode.Randomly playback stops and then in2/3 second starts playback in fast mode. Then plays againg in normal way.This can be happening 2/3 times in every song I listen.Please,hel...

  • Newbie
  • I have an Galaxy S5 Android 5.0 mobile. With spotify 2.8.0.1081 premium mode. Randomly playback stops and then in2/3 second starts playback in fast mode. Then plays againg in normal way. This can b...
  • Daniel
  • Community Legend
  • 410 Views
  • 4 replies
  • 0 likes
  • 410 Views
  • 4 replies
  • 0 likes

Solved!! Saving Albums and Download Not Working Anymore

All of a sudden, after the 2 recent updates, I've had to save albums over and over again. It's like it keeps erasing it. Then I tried just downloading to make available offline and it Erased it from my storage.What the heck is going on?I'm paying for...

  • Casual Listener
  • All of a sudden, after the 2 recent updates, I've had to save albums over and over again. It's like it keeps erasing it. Then I tried just downloading to make available offline and it Erased it from ...
  • Nothappywthu1
  • Casual Listener
  • 598 Views
  • 4 replies
  • 0 likes
  • 598 Views
  • 4 replies
  • 0 likes

Activating bluetooth requires restart of Spotify

This is an irritation. On my Samsung Galaxy Tab, if I switch bluetooth on or off, I have to quit and restart Spotify. Please fix.

  • Newbie
  • This is an irritation. On my Samsung Galaxy Tab, if I switch bluetooth on or off, I have to quit and restart Spotify. Please fix.
  • Julioenge1982
  • Newbie
  • 710 Views
  • 3 replies
  • 0 likes
  • 710 Views
  • 3 replies
  • 0 likes

Solved!! What happened to the "Artists" page?

I've just recently updated to the latest Spotify version. Now when I click on an artist under the "Artists" page, it takes me to that artist's page, with their top 5 songs etc. instead of a list of all the songs I have currently downloaded on my phon...

  • Gig Goer
  • I've just recently updated to the latest Spotify version.    Now when I click on an artist under the "Artists" page, it takes me to that artist's page, with their top 5 songs etc. instead...
  • Daniel
  • Community Legend
  • 2113 Views
  • 14 replies
  • 0 likes
  • 2113 Views
  • 14 replies
  • 0 likes

How to find out how many tracks I've downloaded for offline use

I'm using Spotify Premium on a Sony Xperia Z3 with 128GB SD card. Some while ago I hit the 3333-track limit for downloading songs and Spotify crashed. I don't remember exactly what happened except that it look a lot of aggravation to fix it. So I sta...

  • Regular
  • I'm using Spotify Premium on a Sony Xperia Z3 with 128GB SD card. Some while ago I hit the 3333-track limit for downloading songs and Spotify crashed. I don't remember exactly what happened except th...
  • Daniel
  • Community Legend
  • 1553 Views
  • 3 replies
  • 0 likes
  • 1553 Views
  • 3 replies
  • 0 likes

Next song pauses

When I'm playing my songs the app isn't continuously playing and requires manual intervention to skip or play the next. I have premium membership until the end of March and I have also tried reinstalling the app plus clearing all data related. Nothin...

  • Newbie
  • When I'm playing my songs the app isn't continuously playing and requires manual intervention to skip or play the next. I have premium membership until the end of March and I have also tried reinstal...
  • Daniel
  • Community Legend
  • 319 Views
  • 1 replies
  • 1 likes
  • 319 Views
  • 1 replies
  • 1 likes

Solved!! Android white noise while playing specific album

Hi, the problem started a few days ago that while playing certain albums on Android Spotify app. There is only loud white noise and no music can be heard. I've tried uninstalled the app, cleared the data folder, rebooted but it still doesn't work. Th...

  • Regular
  • Hi, the problem started a few days ago that while playing certain albums on Android Spotify app. There is only loud white noise and no music can be heard. I've tried uninstalled the app, cleared the ...
  • Daniel
  • Community Legend
  • 1685 Views
  • 10 replies
  • 0 likes
  • Android 6.0
    white noise
  • 1685 Views
  • 10 replies
  • 0 likes

Ad problems?

Hey!I have noticed a "problem" with the adds that has not really affected me but might help you.I have a Samsung Galaxy 5I have a free Spotify AccountI have the latest version of SpotitySo what I did was that I was going to the Top 50 in Sweden. (I d...

  • Newbie
  • Hey! I have noticed a "problem" with the adds that has not really affected me but might help you. I have a Samsung Galaxy 5 I have a free Spotify Account I have the latest version of Spotity ...
  • 354 Views
  • 0 replies
  • 1 likes
  • 354 Views
  • 0 replies
  • 1 likes

Shuffle Not Working?

Seems like the shuffle function is not working in the android app. If I play a playlist and highlight the shuffle icon, I'm still just getting the straight playlist. Droid X.

  • Casual Listener
  • Seems like the shuffle function is not working in the android app.  If I play a playlist and highlight the shuffle icon, I'm still just getting the straight playlist.  Droid X.
  • cheungs7979
  • Music Fan
  • 2597 Views
  • 15 replies
  • 0 likes
  • 2597 Views
  • 15 replies
  • 0 likes

Downloaded songs wont offline download

I have Spotify Premium and when I add songs from my Local files songs that arent on spotify they arent available when I offline download them it used to be ok and they would work and download but now I cant choose them when offline and when I redownl...

  • Regular
  • I have Spotify Premium and when I add songs from my Local files songs that arent on spotify they arent available when I offline download them it used to be ok and they would work and download but now...
  • kiyow
  • Newbie
  • 623 Views
  • 5 replies
  • 0 likes
  • 623 Views
  • 5 replies
  • 0 likes

Awful Programming Skills

Every other app on my phone works perfectly fine, with a speed that, if not excellent, is at least decent. Spotify, however, can't seem to complete a basic search without taking 5+ minutes. That assumes the menu comes up at all. When a video ad pops ...

  • Newbie
  • Every other app on my phone works perfectly fine, with a speed that, if not excellent, is at least decent. Spotify, however, can't seem to complete a basic search without taking 5+ minutes. That assu...
  • Daniel
  • Community Legend
  • 342 Views
  • 1 replies
  • 0 likes
  • 342 Views
  • 1 replies
  • 0 likes