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Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 50909 Views
  • 66 replies
  • 25 likes
  • 50909 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 881551 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 881551 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 27285 Views
  • 4 replies
  • 0 likes
  • 27285 Views
  • 4 replies
  • 0 likes

Shazam & Spotify

Why Spotify is no longer connected to Shazam?

  • Casual Listener
  • Why Spotify is no longer connected to Shazam?
  • Jayb72
  • Community Legend
  • 320 Views
  • 1 replies
  • 0 likes
  • 320 Views
  • 1 replies
  • 0 likes

Can not find freind on spotify

HI, I have a issue were I am not able to find one of my friends on spotify. I am not sure if the issue is on my friends end or my end. I am able to follow my friend. Note that I do have my freind on facebook and we both use spotify through our facebo...

  • Casual Listener
  • HI,   I have a issue were I am not able to find one of my friends on spotify. I am not sure if the issue is on my friends end or my end. I am able to follow my friend. Note that I do have my f...
  • phecalface
  • Casual Listener
  • 293 Views
  • 1 replies
  • 0 likes
  • 293 Views
  • 1 replies
  • 0 likes

Solved!! Offline playlist

I pay Spotify Premium when I downloaded the app, I use for four months and create some playlist to listen offline, but now all my playlist and musics aren't playable offline, my premium count is over.. But, my musics aren't playable and I need pay ag...

  • Casual Listener
  • I pay Spotify Premium when I downloaded the app, I use for four months and create some playlist to listen offline, but now all my playlist and musics aren't playable offline, my premium count is over...
  • andrebuchalle
  • Casual Listener
  • 519 Views
  • 3 replies
  • 0 likes
  • 519 Views
  • 3 replies
  • 0 likes

Solved!! Every song is suddenly missing from Songs, Albums and Artists

Weirdly enough, all of the songs are still saved but isn't showing up. Playlists are fine too. On desktop version, all the songs are still there.

  • Casual Listener
  • Weirdly enough, all of the songs are still saved but isn't showing up. Playlists are fine too. On desktop version, all the songs are still there. 
  • Dezeyte
  • Casual Listener
  • 538 Views
  • 4 replies
  • 0 likes
  • 538 Views
  • 4 replies
  • 0 likes

Sorting Playlist

Hi, I hope somebody can help me. I currently have a few playlist available. Every time I add a new song to the playlist, it goes to the bottom. How do I re-arrange the song to my wish? My playlist sorting options is set to Custom. Hope to hear from t...

  • Casual Listener
  • Hi,   I hope somebody can help me. I currently have a few playlist available. Every time I add a new song to the playlist, it goes to the bottom. How do I re-arrange the song to my wish? My pl...
  • Daniel
  • Community Legend
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Solved!! Followed artists disappeared

Hi. I've spent a long time researching and following artists interested in, and now they've all disappeared. All saved tracks and playlists are still there, it's just all of my 'Followed' tags have gone. Any ideas why or how to get them back?Many tha...

  • Casual Listener
  • Hi. I've spent a long time researching and following artists interested in, and now they've all disappeared. All saved tracks and playlists are still there, it's just all of my 'Followed' tags ha...
  • cohenfs
  • Roadie
  • 6561 Views
  • 6 replies
  • 0 likes
  • 6561 Views
  • 6 replies
  • 0 likes

Mysteriously unfollowing artists

I've been running into this issue where I've followed artists either on my phone or pc, but when I go back to them at a later date, I'm somehow not following them anymore. Is this an issue for anyone else? And how can I resolve this? Thanks!

  • Regular
  • I've been running into this issue where I've followed artists either on my phone or pc, but when I go back to them at a later date, I'm somehow not following them anymore. Is this an issue for anyone...
  • cohenfs
  • Roadie
  • 439 Views
  • 1 replies
  • 0 likes
  • 439 Views
  • 1 replies
  • 0 likes

Disconnecting from bluetooth

Hello, after the new update on Android (newest) the phone instantly disconnects from my bluetooth unit in my Ford Transit Connect, it's a 2014 or 2015 model. As said it happened after the new update, and I've tried with both my work and personal phon...

  • Music Fan
  • Hello, after the new update on Android (newest) the phone instantly disconnects from my bluetooth unit in my Ford Transit Connect, it's a 2014 or 2015 model.   As said it happened after the ne...
  • Daniel
  • Community Legend
  • 634 Views
  • 4 replies
  • 0 likes
  • 634 Views
  • 4 replies
  • 0 likes

stop manual downloading

Hi i erroneously hit the available offline button so the playlists now started to download the songs. How can i manually stop this?Thanks hope to hear from you

  • Newbie
  • Hi i erroneously hit the available offline button so the playlists now started to download the songs. How can i manually stop this? Thanks hope to hear from you
  • Daniel
  • Community Legend
  • 683 Views
  • 1 replies
  • 0 likes
  • 683 Views
  • 1 replies
  • 0 likes

Problem with Spotify android app and chromecast

Can Spotify fix its app for an android device to use chromecast audio. This problem has been reported in forums. When you press play it flicks back to stop. The Pandora app works perfectly with chromecast audio. If Spotify can't fix its android app s...

  • Newbie
  • Can Spotify fix its app for an android device to use chromecast audio. This problem has been reported in forums. When you press play it flicks back to stop. The Pandora app works perfectly with chrom...
  • 273 Views
  • 0 replies
  • 0 likes
  • 273 Views
  • 0 replies
  • 0 likes

Solved!! Downloads taking up storage space

Lately I had been getting an error on my phone about low storage, but seeing as I don't have anything but a few pictures and apps, I knew it had to do with Spotify as I had a similar problem before, where I had downloaded too many albums. However, af...

  • Casual Listener
  • Lately I had been getting an error on my phone about low storage, but seeing as I don't have anything but a few pictures and apps, I knew it had to do with Spotify as I had a similar problem before, ...
  • eharwy
  • Casual Listener
  • 871 Views
  • 1 replies
  • 0 likes
  • downloads
  • 871 Views
  • 1 replies
  • 0 likes

just not working

Songs don't play offline, online plays one song then stops, worked perfectly fine until I updated.

  • Casual Listener
  • Songs don't play offline, online plays one song then stops, worked perfectly fine until I updated.
  • Daniel
  • Community Legend
  • 422 Views
  • 5 replies
  • 0 likes
  • 422 Views
  • 5 replies
  • 0 likes

ghost copies of modified local tracks

Hi. I have a playlist with some local files files in it. I have retagged and renamed most of the files. The changes are visible in the desktop client, but on my Android device there are duplicate entries for local tracks that have been modified. It s...

  • Regular
  • Hi. I have a playlist with some local files files in it. I have retagged and renamed most of the files. The changes are visible in the desktop client, but on my Android device there are duplicate ent...
  • Daniel
  • Community Legend
  • 353 Views
  • 3 replies
  • 0 likes
  • 353 Views
  • 3 replies
  • 0 likes

Can't hear facebook messenger notification sounds while using spotify, unlike all the others sounds

I can hear all app-in sounds, even facebook ones, but when i get a message on messenger the phone vibrates but i get no sound.i have sound on in the app, tried to switch between sounds, but didn't work eitherthis happens since the first time i used s...

  • Newbie
  • I can hear all app-in sounds, even facebook ones, but when i get a message on messenger the phone vibrates but i get no sound. i have sound on in the app, tried to switch between sounds, but didn't ...
  • Daniel
  • Community Legend
  • 4495 Views
  • 1 replies
  • 0 likes
  • 4495 Views
  • 1 replies
  • 0 likes

SD card memory decreased

Hello everybody I store my music into SD card, but when I delete couple songs from my playlist, memory of SD card didn't increased. Its showing the same amount of free space as it was before delete. My telephone is Sony Xperia Z3 compact. Does anybod...

  • Casual Listener
  • Hello everybody 🙂   I store my music into SD card, but when I delete couple songs from my playlist, memory of SD card didn't increased. Its showing the same amount of free space as it was bef...
  • Daniel
  • Community Legend
  • 249 Views
  • 1 replies
  • 0 likes
  • 249 Views
  • 1 replies
  • 0 likes

Spotify is downloading music on internal storage instead of sdcard

Hi guys, I have a moto g3 8gb with an 128 sdcard formated as internal storage... But for one reason or another Spotify seams to refuse to use the sdcard for storing it's data (downloaded music), everything is on the internal storage and because of th...

  • Casual Listener
  • Hi guys, I have a moto g3 8gb with an 128 sdcard formated as internal storage... But for one reason or another Spotify seams to refuse to use the sdcard for storing it's data (downloaded music), ever...
  • Daniel
  • Community Legend
  • 489 Views
  • 3 replies
  • 0 likes
  • 489 Views
  • 3 replies
  • 0 likes

Artist's update notification on mobile device

Hi guys, I really like Spotify notification about followed artists update on desktop. Is there a way to get it on mobile device? No, I'm not talking about push, I talking about page where I can find all my updates about artists if I already seen push...

  • Visitor
  • Hi guys,   I really like Spotify notification about followed artists update on desktop. Is there a way to get it on mobile device? No, I'm not talking about push, I talking about page whe...
  • Daniel
  • Community Legend
  • 835 Views
  • 3 replies
  • 0 likes
  • Artists Favorites
    new release
    Notifications
  • 835 Views
  • 3 replies
  • 0 likes

Playlist wird ohne Tob abgespielt

Hallo!:)Ich habe aktuell den Probemonat von Spotify und ich bin an sich begeistert.Mich stört es aber tierisch, dass meine offline Playlist nur 2-3 Songs laut abspielt und dann hört man nichts mehr, das nächste Lied wird abgespielt, aber wie gesagt o...

  • Casual Listener
  • Hallo!:) Ich habe aktuell den Probemonat von Spotify und ich bin an sich begeistert. Mich stört es aber tierisch, dass meine offline Playlist nur 2-3 Songs laut abspielt und dann hört man nichts ...
  • Daniel
  • Community Legend
  • 345 Views
  • 1 replies
  • 0 likes
  • 345 Views
  • 1 replies
  • 0 likes

Playlist gone

Went to play my song,no playlist to be found anywhere,logged in but there is no sign of them...They were not deleted so I don't know where they are..Used to turn on Spotify and there I could start getting songs,not now can anyone help

  • Casual Listener
  • Went to play my song,no playlist to be found anywhere,logged in but there is no sign of them...They were not deleted so I don't know where they are..Used to turn on Spotify and there I could start ge...
  • Daniel
  • Community Legend
  • 426 Views
  • 5 replies
  • 0 likes
  • 426 Views
  • 5 replies
  • 0 likes

cant update android app

Hey there ,I'm abroad for some time now , I don't have access to play store using my US google account.I used to always go to m.spotify.com and download the latest apk .but now , for some reason this is no longer working.is there another way to downl...

  • Regular
  • Hey there , I'm abroad for some time now , I don't have access to play store using my US google account. I used to always go to m.spotify.com and download the latest apk . but now , for some reaso...
  • Daniel
  • Community Legend
  • 1139 Views
  • 11 replies
  • 0 likes
  • 1139 Views
  • 11 replies
  • 0 likes