Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 46530 Views
  • 66 replies
  • 25 likes
  • 46530 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 879778 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 879778 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26842 Views
  • 4 replies
  • 0 likes
  • 26842 Views
  • 4 replies
  • 0 likes

Solved!! Spotify shuts off after 2-3 songs

Hello, Anytime I run Spotify on my Android and the screen is off... it auto-shutdowns after 2-3 songs. Is there any way to rectify this? Thanks!

  • Casual Listener
  • Hello,   Anytime I run Spotify on my Android and the screen is off... it auto-shutdowns after 2-3 songs. Is there any way to rectify this?   Thanks!
  • roman10
  • Newbie
  • 1500 Views
  • 5 replies
  • 0 likes
  • 1500 Views
  • 5 replies
  • 0 likes

Spotify stop playing after every song. Sony Xperia Z5 compact

After the latest update to 3.9.0.965 the playback stops at the end of every song. No error message is shown and if I press next the next song will play but then stop again at the end.

  • Regular
  • After the latest update to 3.9.0.965 the playback stops at the end of every song. No error message is shown and if I press next the next song will play but then stop again at the end.
  • guillefoca
  • Regular
  • 8779 Views
  • 47 replies
  • 0 likes
  • 8779 Views
  • 47 replies
  • 0 likes

Can only play one song

When playing an album music stops after each track and I seem to have to unlock my phone and then play next song. I have just taken a 30 day offer for premium so not sure why songs do not run continuously?

  • Newbie
  • When playing an album music stops after each track and I seem to have to unlock my phone and then play next song. I have just taken a 30 day offer for premium so not sure why songs do not run continu...
  • guillefoca
  • Regular
  • 748 Views
  • 2 replies
  • 0 likes
  • 748 Views
  • 2 replies
  • 0 likes

offline songs require downloading again and again....

Hi,no matter what I do, spotiy keeps re-downloading all my offline albums every few days. I made sure download is complete. I re-installed spotify and the problem continues. it is annoying me so much that I am close to cancelling my account. Today I ...

  • Newbie
  • Hi, no matter what I do, spotiy keeps re-downloading all my offline albums every few days. I made sure download is complete. I re-installed spotify and the problem continues. it is annoying me so mu...
  • user-removed
  • Not applicable
  • 708 Views
  • 2 replies
  • 0 likes
  • 708 Views
  • 2 replies
  • 0 likes

Spotify connect

I can't seem to connect to my philips spotify connect speakers. Connect works between devices but when I try to connect to the speakers connection fails

  • Casual Listener
  • I can't seem to connect to my philips spotify connect speakers. Connect works between devices but when I try to connect to the speakers connection fails
  • Daniel
  • Community Legend
  • 422 Views
  • 4 replies
  • 0 likes
  • 422 Views
  • 4 replies
  • 0 likes

Android Auto playlist

It's a shame i can't browse all my music on Android Auto like Apple Car Play...I can only browse trought vocal input, who works 1 on 10.... Until i can't browse ALL my music library on my car i will not renew spotify premium....i will use apple music...

  • Casual Listener
  • It's a shame i can't browse all my music on Android Auto like Apple Car Play... I can only browse trought vocal input, who works 1 on 10....   Until i can't browse ALL my music library on my ...
  • andx479
  • Casual Listener
  • 664 Views
  • 2 replies
  • 1 likes
  • 664 Views
  • 2 replies
  • 1 likes

Local Files

My desktop and my phone are connected to the same internet and everything, but my local files won't play on my phone. I see them in my playslit but when i try to play them nothing happens. Please help

  • Casual Listener
  • My desktop and my phone are connected to the same internet and everything, but my local files won't play on my phone. I see them in my playslit but when i try to play them nothing happens. Please help
  • Daniel
  • Community Legend
  • 271 Views
  • 1 replies
  • 0 likes
  • 271 Views
  • 1 replies
  • 0 likes

Changed Phone - now all downloaded Songs are gone

Hello,i changed my mobil phone. All songs were downloaded on my sd-card.I put the sd-card on my new phone and started spotify. But the songs wont be found on spotify.Must i download all songs once again ? and what is with the space on the card, can o...

  • Newbie
  • Hello, i changed my mobil phone. All songs were downloaded on my sd-card. I put the sd-card on my new phone and started spotify. But the songs wont be found on spotify. Must i download all songs o...
  • Daniel
  • Community Legend
  • 685 Views
  • 1 replies
  • 0 likes
  • 685 Views
  • 1 replies
  • 0 likes

Android N Developer Preview

Spotify crashes within seconds of opening the app every time. Is there a way you could compile a version with a target of Android N and post it here for people running the Developer Preview?

  • Casual Listener
  • Spotify crashes within seconds of opening the app every time. Is there a way you could compile a version with a target of Android N and post it here for people running the Developer Preview?
  • Daniel
  • Community Legend
  • 437 Views
  • 1 replies
  • 0 likes
  • 437 Views
  • 1 replies
  • 0 likes

Album not given in mobile app but available on Spotify Web

Can't find the album of maximum balloon although it is given in the web version. So if I search for the song "tiger" maximum balloon feat aku in Google, I can see the song. If I touch on "open with the app" , the app opens but the song is not played....

  • Casual Listener
  • Can't find the album of maximum balloon although it is given in the web version. So if I search for the song "tiger" maximum balloon feat aku in Google, I can see the song. If I touch on "open with t...
  • julyyde
  • Casual Listener
  • 302 Views
  • 1 replies
  • 0 likes
  • 302 Views
  • 1 replies
  • 0 likes

Solved!! Trouble with the chromecast audio

I can click the chromecast audio in spotify, but nothing happens... 

  • Casual Listener
  • I can click the chromecast audio in spotify, but nothing happens...  
  • Daniel
  • Community Legend
  • 583 Views
  • 3 replies
  • 0 likes
  • 583 Views
  • 3 replies
  • 0 likes

Equilizer issues in spotify

So I downloaded spotify on my new galaxy grand prime and as I was looking in the settings I saw an equilizer option so I clicked on it and I was given a message saying it may mess with the sound and that if u have problems I should disable it so it d...

  • Visitor
  • So I downloaded spotify on my new galaxy grand prime and as I was looking in the settings I saw an equilizer option so I clicked on it and I was given a message saying it may mess with the sound and ...
  • Daniel
  • Community Legend
  • 325 Views
  • 1 replies
  • 0 likes
  • 325 Views
  • 1 replies
  • 0 likes

Solved!! Every other song has no sound but does seem to be playing.

Hi guys. For the last week or so a problem started happening. I'm listening to Spotify a few songs will play normally and then the next won't have any sound. If i skip the next song will be fine. If i close and reopen, the song will play fine also. I...

  • Casual Listener
  • Hi guys. For the last week or so a problem started happening. I'm listening to Spotify a few songs will play normally and then the next won't have any sound. If i skip the next song will be fine. If ...
  • Daniel
  • Community Legend
  • 2659 Views
  • 6 replies
  • 1 likes
  • 2659 Views
  • 6 replies
  • 1 likes

Solved!! Help me understand how to use Spotify Connect

I and my wife each have a samsung note 3 phone. While I am driving to work in the car and she is at the gym miles away she always starts playing music on my phone. And from what She tells me she can't hear any music on her phone. This morning I say a...

  • Music Fan
  • I and my wife each have a samsung note 3 phone. While I am driving to work in the car and she is at the gym miles away she always starts playing music on my phone. And from what She tells me she can'...
  • Daniel
  • Community Legend
  • 1198 Views
  • 7 replies
  • 0 likes
  • 1198 Views
  • 7 replies
  • 0 likes

Problems Syncing from my windows 10 desktop to my samsung galaxy S7

So i upgraded my OS to windows 10, and got a new cellphone, samsung galaxy S7. i thought there would be no problems seeing as installing the software to my PC and getting spotify again on my phone was a breeze. there's the problem though LOCAL FILES ...

  • Casual Listener
  • So i upgraded my OS to windows 10, and got a new cellphone, samsung galaxy S7. i thought there would be no problems seeing as installing the software to my PC and getting spotify again on my phone wa...
  • Daniel
  • Community Legend
  • 598 Views
  • 2 replies
  • 0 likes
  • Android
    local files
    S7
    Samsung
    syncing
    Windows 10
  • 598 Views
  • 2 replies
  • 0 likes

Some songs are labeled as "unplayable" now...

Ok, so I've had spotify for 4 months now. I used to listen to alot of stuff, but now some of the songs I listen to are marked as "unplayable". They were playable a month or two ago. What happened?? Please help me because it has confused me for the lo...

  • Newbie
  • Ok, so I've had spotify for 4 months now. I used to listen to alot of stuff, but now some of the songs I listen to are marked as "unplayable". They were playable a month or two ago. What happened?? P...
  • Daniel
  • Community Legend
  • 395 Views
  • 1 replies
  • 0 likes
  • unplayable tracks
  • 395 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Connect is infuriating How do I kill it?

When I am running it pops up while I am trying to change songs and register clicks without giving me time to read it. It started playing music at my job while I was running at the gym a mile away. Yesterday it popped up while I was trying to run next...

  • Music Fan
  • When I am running it pops up while I am trying to change songs and register clicks without giving me time to read it. It started playing music at my job while I was running at the gym a mile away. Ye...
  • flagrant99
  • Music Fan
  • 1292 Views
  • 5 replies
  • 0 likes
  • 1292 Views
  • 5 replies
  • 0 likes

Solved!! Spotify pauses after each song

Hello! I have a problem on my Android Nexus 6 running 6.0.1 Marshmallow and fully updated Spotify client. When I play a playlist from my Android, the song will stop playing 1-3 seconds before it ends. It does not pause, I cannot toggle the pause/play...

  • Casual Listener
  • Hello! I have a problem on my Android Nexus 6 running 6.0.1 Marshmallow and fully updated Spotify client. When I play a playlist from my Android, the song will stop playing 1-3 seconds before it ends...
  • Bittencourt
  • Spotify Star
  • 537 Views
  • 3 replies
  • 0 likes
  • 537 Views
  • 3 replies
  • 0 likes

Cómo puedo guardar la música en la SD mototola 2da generación

Tengo un motorola 2da generación y recientemente actualice el software, y ahora no me permite descargar la música en la memoria SD

  • Newbie
  • Tengo un motorola 2da generación y recientemente actualice el software, y ahora no me permite descargar la música en la memoria SD
  • osornios
  • Spotify Star
  • 343 Views
  • 2 replies
  • 0 likes
  • 343 Views
  • 2 replies
  • 0 likes

next song on wear launches some other app :/

hi guys, new to this wear thing ...just found about the next song ok goolge command for skipping trackgreat! i thought - gave it a try on my 360 sport, but it seems to try to launch some other app rather than just skip spotift track pixempire url hav...

  • Visitor
  • hi guys,   new to this wear thing 🙂 ...just found about the next song ok goolge command for skipping track great! i thought - gave it a try on my 360 sport, but it seems to try to launch som...
  • Daniel
  • Community Legend
  • 461 Views
  • 5 replies
  • 0 likes
  • 461 Views
  • 5 replies
  • 0 likes