Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 46530 Views
  • 66 replies
  • 25 likes
  • 46530 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 879777 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 879777 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26842 Views
  • 4 replies
  • 0 likes
  • 26842 Views
  • 4 replies
  • 0 likes

Solved!! Newbie with offline listening queries

I'm planning to get Spotify Premium but have a few questions I've not been able to get answers to. (1) If I'm running Spotify on a Samsung S5 Mini and a Windows 10 Tablet do I need to download music on each to listen offline? (2) Can I move the downl...

  • Newbie
  • I'm planning to get Spotify Premium but have a few questions I've not been able to get answers to.   (1) If I'm running Spotify on a Samsung S5 Mini and a Windows 10 Tablet do I need to downlo...
  • Daniel
  • Community Legend
  • 463 Views
  • 1 replies
  • 0 likes
  • 463 Views
  • 1 replies
  • 0 likes

Local files on mobile devices

I have downloaded music. I want this music playable offline on my mobile device. Its in "local files" on my vomputer. I have made a playlist for the mixtapes i want, set it to offline mode on my computer and on my phone. The devices are on the same W...

  • Casual Listener
  • ...omputer and on my phone. The devices are on the same WIFI, i even tried connecting mobile to pc using micro usb. Both spotify entries in my win-firewall is accepted private and public.  There s...
  • Daniel
  • Community Legend
  • 807 Views
  • 5 replies
  • 0 likes
  • Android
    Help
    Local files for Spotify Mobile
    Samsung
  • 807 Views
  • 5 replies
  • 0 likes

How do I get offline playlists onto phones micro sd card?

I have done it before on my previous phone but have had no success for the past 5 hours trying to get my playlists on the same micro sd card on my new phone(Polaroid Link A5 Android 4.4.2, not rooted etc.). I deleted everything off of it before putti...

  • Newbie
  • I have done it before on my previous phone but have had no success for the past 5 hours trying to get my playlists on the same micro sd card on my new phone(Polaroid Link A5 Android 4.4.2, not rooted...
  • martinjh99
  • Roadie
  • 1549 Views
  • 2 replies
  • 0 likes
  • 1549 Views
  • 2 replies
  • 0 likes

Solved!! Track order

OK this maybe the dumb question of the day but I couldnt find a solution. I am using the android mobile app (if that makes a difference)I search and find an album. I click into the album. How do I play the album in sequential track order as the album...

  • Roadie
  • OK this maybe the dumb question of the day but I couldnt find a solution. I am using the android mobile app (if that makes a difference) I search and find an album. I click into the album. How do ...
  • Daniel
  • Community Legend
  • 2627 Views
  • 4 replies
  • 0 likes
  • 2627 Views
  • 4 replies
  • 0 likes

No Spotify after Z5 Android 6.0 upgrade Spotify 4.8.1004

Today I got "automatically" updated to Android 6.0 on Sony Xperia Z5 (Android 6.0 > Core ver. 3.10.84-perf-g19d6d92 Buildnr.32.1.A.1.163) and PROBLEM = Spotify (ver.4.8.1004) ) DOES NOT START and leaves system message "No Storage Area Found-Check the...

  • Regular
  • Today I got "automatically" updated to Android 6.0 on Sony Xperia Z5 (Android 6.0 > Core ver. 3.10.84-perf-g19d6d92 Buildnr.32.1.A.1.163) and PROBLEM = Spotify (ver.4.8.1004) ) DOES NOT START and ...
  • torkp
  • Regular
  • 1392 Views
  • 11 replies
  • 0 likes
  • 1392 Views
  • 11 replies
  • 0 likes

All tracks greyed out

Hi, I recently redownloaded spotify on my android again and I went to listen to some music, I cannot access a single song, it only allows me to play songs if I use the shuffle play button but I cannot access any other songs on spotify? I got premium ...

  • Newbie
  • Hi,   I recently redownloaded spotify on my android again and I went to listen to some music, I cannot access a single song, it only allows me to play songs if I use the shuffle play button bu...
  • Daniel
  • Community Legend
  • 2926 Views
  • 2 replies
  • 0 likes
  • 2926 Views
  • 2 replies
  • 0 likes

Music stop playing

Helo everyone, first of all im apologize if my redaction isn´t to clear. My problem is that when i use my spotify in my OPPO N1 and Blackberry Z10 the music stop playin after two songs and i have to enter spotify to put play again , it's really annoy...

  • Newbie
  • Helo everyone, first of all im apologize if my redaction isn´t to clear.   My problem is that when i use my spotify in my OPPO N1 and Blackberry Z10 the music stop playin after two songs and i...
  • LovesToDance
  • Regular
  • 423 Views
  • 2 replies
  • 0 likes
  • 423 Views
  • 2 replies
  • 0 likes

Solved!! Please help.....

Hi all So I have installed Spotify on my tablet - been with the service for long time, I love it! Usually premium but on free at the moment.... BUT.... I just keep getting the message that Spotify is not responding should I wait, close etc. There is ...

  • Music Fan
  • Hi all So I have installed Spotify on my tablet - been with the service for long time, I love it! Usually premium but on free at the moment.... BUT.... I just keep getting the message that Sp...
  • Daniel
  • Community Legend
  • 2210 Views
  • 14 replies
  • 0 likes
  • Account
  • 2210 Views
  • 14 replies
  • 0 likes

Solved!! Music quality

Hi, I recently noticed a downgrade in the music quality. Extreme quality is set on my settings but it's not even close to hifi music which previously I wasnt able to notice. The quality is bad I'd rather say.Is there anything I can do to remedy the p...

  • Newbie
  • Hi, I recently noticed a downgrade in the music quality. Extreme quality is set on my settings but it's not even close to hifi music which previously I wasnt able to notice. The quality is bad I'd ra...
  • Daniel
  • Community Legend
  • 722 Views
  • 1 replies
  • 0 likes
  • music quality
  • 722 Views
  • 1 replies
  • 0 likes

play local file

I have some mp3 on my android. How can i merge those file to spotify playlist hence i can play my own song and spoify sony?

  • Newbie
  • I have some mp3 on my android. How can i merge those file to spotify playlist hence i can play my own song and spoify sony?
  • Daniel
  • Community Legend
  • 280 Views
  • 1 replies
  • 0 likes
  • 280 Views
  • 1 replies
  • 0 likes

Extremely slow startup.

Android Version 4.4.2, Spotify Version 4.8.0.1004. I think its trying to update all the playlists, I have a ton off them. Sometimes a startup takes a few minutes, even after rebooting. Kinda hard to fix when I'm driving. Tried switching to offline mo...

  • Roadie
  • Android Version 4.4.2, Spotify Version 4.8.0.1004.      I think its trying to update all the playlists, I have a ton off them.  Sometimes a startup takes a few minutes, even a...
  • Daniel
  • Community Legend
  • 401 Views
  • 1 replies
  • 0 likes
  • 401 Views
  • 1 replies
  • 0 likes

Premium unlimited?

Hello.I'm new here and I will like to know if being a premium user you have unlimited download? or is there a limit to download?

  • Newbie
  • Hello. I'm new here and I will like to know if being a premium user you have unlimited download? or is there a limit to download?
  • Daniel
  • Community Legend
  • 626 Views
  • 1 replies
  • 0 likes
  • 626 Views
  • 1 replies
  • 0 likes

Available offline error!!!!

All my available offline downloads have been removed... THIS IS UNACCEPTABLE!!!! I spend massive amounts on data to ensure I can play these songs whenever I want... so I'm expected to just download them all again? Not happening, not on my dollar.

  • Newbie
  • All my available offline downloads have been removed... THIS IS UNACCEPTABLE!!!! I spend massive amounts on data to ensure I can play these songs whenever I want... so I'm expected to just download t...
  • Daniel
  • Community Legend
  • 284 Views
  • 1 replies
  • 0 likes
  • 284 Views
  • 1 replies
  • 0 likes

Solved!! Adds in premium

Hi, I would really like to know why i still have adds as premium user. I log off and back in as was sugested somewhere but it didnt help. Thanks for help.

  • Casual Listener
  • Hi,   I would really like to know why i still have adds as premium user. I log off and back in as was sugested somewhere but it didnt help.    Thanks for help.
  • saphirro
  • Casual Listener
  • 671 Views
  • 4 replies
  • 0 likes
  • 671 Views
  • 4 replies
  • 0 likes

Samsung S6 edge, music stops after about 10 minutes

Hey guys, I'm curious to know why my music stops about about 10 minutes of locking my phone. When it stops the option on the lock screen to resume or skip are also gone, it's like the app has shut down and needs me to re open it to let it know I'm st...

  • Casual Listener
  • Hey guys, I'm curious to know why my music stops about about 10 minutes of locking my phone. When it stops the option on the lock screen to resume or skip are also gone, it's like the app has shut do...
  • chabobie
  • Casual Listener
  • 347 Views
  • 2 replies
  • 0 likes
  • 347 Views
  • 2 replies
  • 0 likes

crash during search "co.."

Hi all, just noticed this on my Samsung S6 Edge+, when using search I begin to type "co.." and the app crashes to the home screen (current song conintues to play). I've tested searching other combinations and everything works fine..except "CO"

  • Newbie
  • Hi all,    just noticed this on my Samsung S6 Edge+, when using search I begin to type "co.." and the app crashes to the home screen (current song conintues to play). I've tested searchin...
  • Daniel
  • Community Legend
  • 279 Views
  • 1 replies
  • 0 likes
  • 279 Views
  • 1 replies
  • 0 likes

0 songs.

This has probably been said before but the only ones I've seen haven't been so recent, so..I'm having an issue with my Spotify where it will not let me search for an artist, and all the artists in my music are listed with 0 songs. I have tried turnin...

  • Visitor
  • This has probably been said before but the only ones I've seen haven't been so recent, so.. I'm having an issue with my Spotify where it will not let me search for an artist, and all the artists i...
  • Daniel
  • Community Legend
  • 698 Views
  • 2 replies
  • 0 likes
  • artists
    Search
  • 698 Views
  • 2 replies
  • 0 likes

Oops something went wrong message

When I try and search on the android spotify app I keep getting an "oops something went wrong, try again" message. Tried logging out and back in, uninstalling the app and re-installing it, restarting my phone and my phone data connection. What else c...

  • Newbie
  • When I try and search on the android spotify app I keep getting an "oops something went wrong, try again" message. Tried logging out and back in, uninstalling the app and re-installing it, restarting...
  • Nico
  • Community Legend
  • 1132 Views
  • 1 replies
  • 0 likes
  • 1132 Views
  • 1 replies
  • 0 likes

Solved!! Search not working

When I search for something in the Android app, it is loading a long time and then I get "uuups, something went wrong" . Network connection via WLAN or mobile brings same error. Playback and sync works, so I can't be a network issue. Any ideas how to...

  • Music Fan
  • When I search for something in the Android app, it is loading a long time and then I get "uuups, something went wrong" . Network connection via WLAN or mobile brings same error. Playback and sync wor...
  • RichnMary
  • Newbie
  • 1309 Views
  • 3 replies
  • 0 likes
  • 1309 Views
  • 3 replies
  • 0 likes

2 second break at the end of every track with BT

I have been streaming Spotify music to my car stereo for about 9 months now, mostly without problems. Since the last update to 4.5.0.820 however, there is a break of about 2 seconds nearly at the end of every track. It's mostly during fade out of the...

  • Music Fan
  • I have been streaming Spotify music to my car stereo for about 9 months now, mostly without problems. Since the last update to 4.5.0.820 however, there is a break of about 2 seconds nearly at the end...
  • Rick_Blaine
  • Music Fan
  • 612 Views
  • 5 replies
  • 0 likes
  • 612 Views
  • 5 replies
  • 0 likes