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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 42906 Views
  • 66 replies
  • 25 likes
  • 42906 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878236 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878236 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26441 Views
  • 4 replies
  • 0 likes
  • 26441 Views
  • 4 replies
  • 0 likes

Spotify Connect not working on Marantz NA8005

I have a Marantz NA8005 which was working fine with Spotify Connect feaw days ago. Spotify Connect on my laptop and android device finds the player but no connection is build up. Any proposal how to fix this problem?

  • Casual Listener
  • I have a Marantz NA8005 which was working fine with Spotify Connect feaw days ago. Spotify Connect on my laptop and android device finds the player but no connection is build up. Any propos...
  • hipti
  • Casual Listener
  • 906 Views
  • 1 replies
  • 0 likes
  • 906 Views
  • 1 replies
  • 0 likes

No Starred Playlist

I can't access my starred playlist on the Android app. Is there any way to fix this, or have Spotify just decided not to allow free Android users access to their starred lists?

  • Newbie
  • I can't access my starred playlist on the Android app. Is there any way to fix this, or have Spotify just decided not to allow free Android users access to their starred lists?
  • Peasles
  • Newbie
  • 629 Views
  • 2 replies
  • 0 likes
  • Android
    Free
    starred playlist
  • 629 Views
  • 2 replies
  • 0 likes

Music stops arbitrarily, have to go back into Spotify to get it rolling again

What is with this problem of music stopping on its own? I have premium service, but for the past few weeks songs simply stop. When I go back to Spotify, there's my song, as if I never started it. Sometimes this occurs every other song, sometimes 3 of...

  • Newbie
  • What is with this problem of music stopping on its own? I have premium service, but for the past few weeks songs simply stop. When I go back to Spotify, there's my song, as if I never started it. Som...
  • Bittencourt
  • Spotify Star
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

Music sto while playing

Hi,I have problem with Spotify on my android 4.1.2. Huawei ascend g526. I using premium. I tried to reinstall Spotify, finally I restored the factory settings. Problem still exist. When music is playing, sometimes next song getting some kind of mute....

  • Newbie
  • Hi, I have problem with Spotify on my android 4.1.2. Huawei ascend g526. I using premium. I tried to reinstall Spotify, finally I restored the factory settings. Problem still exist. When music is pl...
  • Bittencourt
  • Spotify Star
  • 342 Views
  • 1 replies
  • 0 likes
  • 342 Views
  • 1 replies
  • 0 likes

Volume going up and down on Android

I'm having troubles listening spotify from my Samsung Galaxy J5. The volume keep going up and down by itself. I read it could be related to the equilizer, but I can't find a way to deactivate it (no option in the settings allows this).Does anyone had...

  • Visitor
  • I'm having troubles listening spotify from my Samsung Galaxy J5. The volume keep going up and down by itself. I read it could be related to the equilizer, but I can't find a way to deactivate it (no ...
  • 339 Views
  • 0 replies
  • 0 likes
  • equalizer android volume
  • 339 Views
  • 0 replies
  • 0 likes

Offline playlists become disabled after a few hours offline

I have Spotify Premium installed on an old cell phone that has no data plan, only wifi. I download offline playlists from my home over wifi, then use the phone as a music player while skiing. However, I have noticed the following recurring behavior:3...

  • Music Fan
  • I have Spotify Premium installed on an old cell phone that has no data plan, only wifi.  I download offline playlists from my home over wifi, then use the phone as a music player while skiing. &...
  • 216 Views
  • 0 replies
  • 0 likes
  • 216 Views
  • 0 replies
  • 0 likes

Download Error Android 4.4

Hi, Im using spotify in my car headunit that runs android 4.4, it works perfectly, expect that about once a day I get a message that says: "Download error, To access your downloaded content, please go online now. This will allow us to confirm that yo...

  • Newbie
  • Hi,   Im using spotify in my car headunit that runs android 4.4, it works perfectly, expect that about once a day I get a message that says:   "Download error, To access your downloaded...
  • 171 Views
  • 0 replies
  • 0 likes
  • 171 Views
  • 0 replies
  • 0 likes

Using running mixes with beat matching over chromecast

How do I use chromecast with the running mixes that have beat adjustment that can be matched with footfall? Normally I just click on "available devices" and it all works but on these mixes there is no such button?

  • Newbie
  • How do I use chromecast with the running mixes that have beat adjustment that can be matched with footfall? Normally I just click on "available devices" and it all works but on these mixes there is n...
  • 134 Views
  • 0 replies
  • 0 likes
  • 134 Views
  • 0 replies
  • 0 likes

Upgrade Premium

I upgraded to Premium Some months ago. Since several month i can t get any acces to iT . I listen to spotify through Sonos. I downloaded THE app again like mentioned on THE site .nothing

  • Visitor
  • I upgraded to Premium Some months ago. Since several month i can t get any acces to iT . I listen to spotify through Sonos. I downloaded THE app again like mentioned on THE site .nothing
  • kbrooksc
  • Community Legend
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

I cancelled my credit card but ...

But i can still use premium.I didnt pay for it.What should i do?

  • Newbie
  • But i can still use premium.I didnt pay for it.What should i do?
  • kbrooksc
  • Community Legend
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

Artists songs are missing

I have premium and I download and save a song by an artist the song saves but when I go to artist it shows 0 songs it's annoying because I may want to hear a certain song by an artist and I have to either remember the song title or go threw all their...

  • Newbie
  • I have premium and I download and save a song by an artist the song saves but when I go to artist it shows 0 songs it's annoying because I may want to hear a certain song by an artist and I have to e...
  • 139 Views
  • 0 replies
  • 0 likes
  • 139 Views
  • 0 replies
  • 0 likes

Local Files

~I'm trying to listen to a songthat's not available for streaming yet, as a local file in my computer. I also have the song in my android, but when i try to here the song in the phone, all i have is a cover! (it does'nt happens in the pc)!!! How can ...

  • Casual Listener
  • ~I'm trying to listen to a songthat's not available for streaming yet, as a local file in my computer. I also have the song in my android, but when i try to here the song in the phone, all i have is ...
  • gabrielge5
  • Casual Listener
  • 193 Views
  • 2 replies
  • 0 likes
  • 193 Views
  • 2 replies
  • 0 likes

Problem med musiken

Jag kommer ej åt min musik. När jag trycker på appen kommer det vara fram grön ring som står o snurrar. Händer inget mer

  • Casual Listener
  • Jag kommer ej åt min musik. När jag trycker på appen kommer det vara fram grön ring som står o snurrar. Händer inget mer
  • Humpila
  • Casual Listener
  • 257 Views
  • 1 replies
  • 0 likes
  • 257 Views
  • 1 replies
  • 0 likes

Solved!! Can't log in with username

I'm no longer able to log in via the app using my user name (I have no Facebook account, so that's not an option). I can log in with the same credentials to the web app (and they worked fine on this forum) but the app tells me I'm using a bad usernam...

  • Casual Listener
  • I'm no longer able to log in via the app using my user name (I have no Facebook account, so that's not an option). I can log in with the same credentials to the web app (and they worked fine on this ...
  • pictipig
  • Casual Listener
  • 351 Views
  • 2 replies
  • 0 likes
  • 351 Views
  • 2 replies
  • 0 likes

Ses takilma

Merhaba s6 edge cihazında müzik dinlerken anlık takılmalar yaşıyorum seste problemi nasıl çözebilirim

  • Newbie
  • Merhaba s6 edge cihazında müzik dinlerken anlık takılmalar yaşıyorum seste problemi nasıl çözebilirim
  • 460 Views
  • 0 replies
  • 1 likes
  • 460 Views
  • 0 replies
  • 1 likes

Unable to Sync local files to Samsung S5

I am no longer able to sync my local files to my phone. Files that were synced are now unsynced. I have cleared the Spotify Cache. Redownloaded Spotify. Put the files an individual playlist and attempted to sync that.

  • Newbie
  • I am no longer able to sync my local files to my phone. Files that were synced are now unsynced. I have cleared the Spotify Cache. Redownloaded Spotify. Put the files an individual playlist and attem...
  • 205 Views
  • 0 replies
  • 0 likes
  • 205 Views
  • 0 replies
  • 0 likes

Corrupted song file: Tame Impala - Let it happen

It skips about half-way through and comes to a stop unless I fast forward past the bad part. This happpens on Android, Mac, Web Player, whatever. The rest of the bands' songs are ok.

  • Newbie
  • It skips about half-way through and comes to a stop unless I fast forward past the bad part.     This happpens on Android, Mac, Web Player, whatever.  The rest of the bands' son...
  • 499 Views
  • 0 replies
  • 13 likes
  • 499 Views
  • 0 replies
  • 13 likes

Como cancelo mi suscripción premium?

Hola, verán quiero cancelar mi suscripción premium y no se como hacerlo, podrían ayudarme?

  • Newbie
  • Hola, verán quiero cancelar mi suscripción premium y no se como hacerlo, podrían ayudarme?
  • Taylor
  • Community Legend
  • 545 Views
  • 1 replies
  • 0 likes
  • 545 Views
  • 1 replies
  • 0 likes

How do I cancel my spotify premium account switch back to free account?

I accidentally activated premium and I have no money to pay monthly. And when I sent them a email they didn't even reply I'm gonna report this app saying that they don't even bother to listen to customers and help them when customers sent them a emai...

  • Newbie
  • I accidentally activated premium and I have no money to pay monthly. And when I sent them a email they didn't even reply I'm gonna report this app saying that they don't even bother to listen to cust...
  • Taylor
  • Community Legend
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes

Playlist keeps stopping

Would anyone have an idea why I'm having problems with any offline playlist? I'm on a Sony Xperia 5 and spotify premium. Anytime I play on offline playlist it stops randomly. Sometimes after one track, sometimes five tracks, ten tracks etc. Ive tried...

  • Newbie
  • Would anyone have an idea why I'm having problems with any offline playlist? I'm on a Sony Xperia 5 and spotify premium. Anytime I play on offline playlist it stops randomly. Sometimes after one trac...
  • longelas
  • Casual Listener
  • 429 Views
  • 2 replies
  • 0 likes
  • Playlist problem
  • 429 Views
  • 2 replies
  • 0 likes