Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 55563 Views
  • 68 replies
  • 25 likes
  • 55563 Views
  • 68 replies
  • 25 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Casual Listener
  • 27817 Views
  • 5 replies
  • 0 likes
  • 27817 Views
  • 5 replies
  • 0 likes

Shuttle Play in Songs keeps stoping

Hello, I am a premiun user and in my android tablet any time i play my songs. The songs keeps stoping at the end and to going ahead to the other song. I am getting tired of this. Please fix it.

  • Regular
  • Hello,   I am a premiun user and in my android tablet any time i play my songs. The songs keeps stoping at the end and to going ahead to the other song. I am getting tired of this. Please fix ...
  • 222 Views
  • 0 replies
  • 0 likes
  • 222 Views
  • 0 replies
  • 0 likes

Galaxy Tab 4 wifi 10.1 play only shuffle

Sorry for my bad englishMy device: Galaxy Tab 4 10.1 wi-fi SM-T530, Android 4.4.2Have a free subscription login with facebook account, for several months have played my prefer songs whitout problems: "click" on song in my or suggested play list and p...

  • Newbie
  • Sorry for my bad english My device: Galaxy Tab 4 10.1 wi-fi SM-T530, Android 4.4.2 Have a free subscription login with facebook account, for several months have played my prefer songs whitout pro...
  • 214 Views
  • 0 replies
  • 0 likes
  • 214 Views
  • 0 replies
  • 0 likes

Unknown Connected Devices

I see some devices that are not mine. I tried "SIGN OUT EVEYHERE", didn't work. Then I changed my password and tried "SIGN OUT EVEYHERE" again but I can still se them. The thing is I cant see them from Desktop application. Only Android shows them. Ho...

Screenshot_2016-02-02-13-01-03.png
  • Casual Listener
  • I see some devices that are not mine. I tried "SIGN OUT EVEYHERE", didn't work. Then I changed my password and tried "SIGN OUT EVEYHERE" again but I can still se them. The thing is I cant see th...
  • 274 Views
  • 0 replies
  • 0 likes
  • 274 Views
  • 0 replies
  • 0 likes

Previous track STILL not working? Seriously?

So I have found out that the previous track widget on lock screen has not worked since introduction of Lollipop. And it still doesn't work. And it will probably never work. Google Play Music can do it. But hey, it's Google, they have Magic Powers.Pow...

  • Roadie
  • So I have found out that the previous track widget on lock screen has not worked since introduction of Lollipop. And it still doesn't work. And it will probably never work.   Google Play Music...
  • navaira
  • Roadie
  • 818 Views
  • 5 replies
  • 0 likes
  • 818 Views
  • 5 replies
  • 0 likes

Find the name of a song using phone's microphone

You know how you can turn on the radio in your vehicle or house, and have Spotify listen to it, then tell you the name and artist of the song on the radio? How do you get Spotify to do that? Thanks!

  • Newbie
  • You know how you can turn on the radio in your vehicle or house, and have Spotify listen to it, then tell you the name and artist of the song on the radio? How do you get Spotify to do that? Thanks!
  • user-removed
  • Not applicable
  • 4065 Views
  • 1 replies
  • 0 likes
  • 4065 Views
  • 1 replies
  • 0 likes

can't play over car Bluetooth anymore

I can't play over my car Bluetooth anymore, the device is not listed in the device list unless I start Google play music and select my car Bluetooth to cast to(Samsung galaxy s6, tune2air Bluetooth dongel )

  • Roadie
  • I can't play over my car Bluetooth anymore, the device is not listed in the device list unless I start Google play music and select my car Bluetooth to cast to (Samsung galaxy s6, tune2air Bluetoo...
  • Armand
  • Roadie
  • 484 Views
  • 2 replies
  • 0 likes
  • Bluetooth problems
  • 484 Views
  • 2 replies
  • 0 likes

Spotify with Moto 360 ok google problem

Hi,I am using my Moto 360 with voice commands.I say ok google and then play artist name.If my phone has the screen off the music does not start playing. I always need to unlock the screen and the music immediately starts.This is very annoying because...

  • Newbie
  • Hi, I am using my Moto 360 with voice commands. I say ok google and then play artist name. If my phone has the screen off the music does not start playing. I always need to unlock the screen and...
  • Paradeofbears
  • Newbie
  • 477 Views
  • 1 replies
  • 1 likes
  • 477 Views
  • 1 replies
  • 1 likes

Opt Out of Android Beta

Hi, I would like to opt out of the Android Beta, is there anyway to do this? I have been through the settings in Spotify on my phone, desktop app and web app but cannot find an option. I have also tried uninstalling the app but it seems the beta prog...

  • Regular
  • Hi,   I would like to opt out of the Android Beta, is there anyway to do this? I have been through the settings in Spotify on my phone, desktop app and web app but cannot find an option. I hav...
  • wilbarclay
  • Regular
  • 5561 Views
  • 4 replies
  • 1 likes
  • Android
    Beta
    opt out
  • 5561 Views
  • 4 replies
  • 1 likes

Missing albums from Eason Chan

Hello I found an existing problem of missing most of the albums from Eason Chan on Andriod edition for quite a long time. Could it be fixed as it involved like 20+ of his work, and he is one of the top artist from Hong Kong and i wish it can be fixed...

  • Casual Listener
  • Hello   I found an existing problem of missing most of the albums from Eason Chan on Andriod edition for quite a long time.   Could it be fixed as it involved like 20+ of his work, and ...
  • benjic86
  • Casual Listener
  • 374 Views
  • 1 replies
  • 0 likes
  • 374 Views
  • 1 replies
  • 0 likes

Need more kpop artists

PLEASE ADD GOT7 SONGS! AS WELL AS MORE K WILL AND IU SONGS!

  • Newbie
  • PLEASE ADD GOT7 SONGS! AS WELL AS MORE K WILL AND IU SONGS!
  • 168 Views
  • 0 replies
  • 0 likes
  • 168 Views
  • 0 replies
  • 0 likes

Spotify Connect does not work any more after update

I've updated Spotify to the current version 4.4.0.1008 on my android device (s5mini duos). Since that time I cannot connect any more to my Pioneer VSX924 any more. The Pioneer firmware is up to date.The device is shown in Spotify "Devices available" ...

  • Casual Listener
  • I've updated Spotify to the current version 4.4.0.1008 on my android device (s5mini duos). Since that time I cannot connect any more to my Pioneer VSX924 any more. The Pioneer firmware  is up to...
  • luxwie
  • Casual Listener
  • 1115 Views
  • 9 replies
  • 0 likes
  • 1115 Views
  • 9 replies
  • 0 likes

Android Handy Problem - offline songs playing 2 or 3 and other in the queue have no sounds

He i have a Problem with my Samsung Handy, Spotify playing 2 or 3 Songs (offline Playlist) correct and then start the next song but i can not hear this. I can not everytime stop Spotify and start new and then the same Problem.New Start / Update and n...

  • Newbie
  • He i have a Problem with my Samsung Handy,   Spotify playing 2 or 3 Songs (offline Playlist) correct and then start the next song but i can not hear this. I can not everytime stop Spotify and ...
  • Bittencourt
  • Spotify Star
  • 243 Views
  • 1 replies
  • 0 likes
  • 243 Views
  • 1 replies
  • 0 likes

Doesn't work after first song

Hi,after i've listened one song, I can't hear the second one. Don't know why, I see that the seconds goes but nothing comes out from the speakers.Someone can help me?Thanks

  • Newbie
  • Hi, after i've listened one song, I can't hear the second one. Don't know why, I see that the seconds goes but nothing comes out from the speakers. Someone can help me? Thanks
  • Bittencourt
  • Spotify Star
  • 454 Views
  • 1 replies
  • 0 likes
  • Second song doesn't work
  • 454 Views
  • 1 replies
  • 0 likes

Solved!! Ik krijg de hele tijd een foutmelding als ik probeer in te loggen.

Hallo,Ik heb sinds kort een nieuwe mobiel samsung s6 maar als ik wil inloggen via men facebook account zegt ie hele tijd fout melding probeer later. Ik heb het nou al 3 dagen geprobeert en hij werkt nog steeds niet. Ik heb men ww op facebook ook al v...

  • Casual Listener
  • Hallo, Ik heb sinds kort een nieuwe mobiel samsung s6 maar als ik wil inloggen via men facebook account zegt ie hele tijd fout melding probeer later. Ik heb het nou al 3 dagen geprobeert en hij werk...
  • Jeroenlondon
  • Casual Listener
  • 763 Views
  • 3 replies
  • 0 likes
  • 763 Views
  • 3 replies
  • 0 likes

Last.fm Username and Password Rejected

I am aware that this issue has been posted before, but it persists after trying all the fixes for it. I am using a VZW Galaxy S6 with Spotify installed. My last.fm integration was working perfectly unstill it suddenly started throwing the Username/pa...

  • Casual Listener
  • I am aware that this issue has been posted before, but it persists after trying all the fixes for it.   I am using a VZW Galaxy S6 with Spotify installed. My last.fm integration was working pe...
  • 397 Views
  • 0 replies
  • 2 likes
  • 397 Views
  • 0 replies
  • 2 likes

con el celular en stand by no reproduce playlist

desde que realizaron las 2 ultimas actualizaciones para android, cuando se pone a reproducir una playlist o una radio, cuando el celular pasa a modo stand by, al finalizar la cancion que reproduce, no continua con la siguiente, como si quedara mudo. ...

  • Regular
  • desde que realizaron las 2 ultimas actualizaciones para android, cuando se pone a reproducir una playlist o una radio, cuando el celular pasa a modo stand by, al finalizar la cancion que reproduce, n...
  • ratarosario
  • Regular
  • 425 Views
  • 2 replies
  • 0 likes
  • 425 Views
  • 2 replies
  • 0 likes

javiertibata

actualice la app el pasado viernes tengo version premium y ahora no reproduce sino dos canciones y a la tercera avanza pero no suena... ni siquiera con la musica guardada la he desistalado y vuelto a instalar haber si funciona pero nada...

  • Newbie
  • actualice la app el pasado viernes tengo version premium y ahora no reproduce sino dos canciones y a la tercera avanza pero no suena... ni siquiera con la musica guardada la he desistalado y vuelto a...
  • Bittencourt
  • Spotify Star
  • 325 Views
  • 1 replies
  • 0 likes
  • problema con la app
  • 325 Views
  • 1 replies
  • 0 likes

Spotfy getting mute during the play of my playlists

Porque a porcaria do app está ficando mudo na transição entre as músicas da playlist?Onde posso entrar em contato com suporte Brasil?AttGlauco

  • Newbie
  • Porque a porcaria do app está ficando mudo na transição entre as músicas da playlist? Onde posso entrar em contato com suporte Brasil? Att Glauco
  • Bittencourt
  • Spotify Star
  • 251 Views
  • 1 replies
  • 0 likes
  • 251 Views
  • 1 replies
  • 0 likes

HTC ONE drops spotify over bluetooth

My HTC ONE, when trying to play spotify over Bluetooth spotify will stop working about five songs in. Then it says it playing but no sound comes. Bluetooth works fine with all the other players on my phone. This also happens when I'm plugged into hea...

  • Newbie
  • My HTC ONE, when trying to play spotify over Bluetooth spotify will stop working about five songs in. Then it says it playing but no sound comes. Bluetooth works fine with all the other players on my...
  • zeeast
  • Newbie
  • 962 Views
  • 5 replies
  • 1 likes
  • 962 Views
  • 5 replies
  • 1 likes