Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 47080 Views
  • 66 replies
  • 25 likes
  • 47080 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 879961 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 879961 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26864 Views
  • 4 replies
  • 0 likes
  • 26864 Views
  • 4 replies
  • 0 likes

OFFLINE MODE ISSUES

I am on deployment and have lost the ability to play any of my music offline. It said to go online and verify that you are a Premium member which I am and did and it still does not work. Unfortunately I will not be able to connect my devices to wifi ...

  • Newbie
  • I am on deployment and have lost the ability to play any of my music offline.  It said to go online and verify that you are a Premium member which I am and did and it still does not work.  ...
  • 140 Views
  • 0 replies
  • 0 likes
  • 140 Views
  • 0 replies
  • 0 likes

Descargo la app a mi samsung s6 y no me aparece en el escritorio

Hola queria saber por que no me aparece la app de sporify en mi samsung s6. He intentado todo con una app vieja y con la actualizacion?

  • Newbie
  • Hola queria saber por que no me aparece la app de sporify en mi samsung s6. He intentado todo con una app vieja y con la actualizacion?
  • Steph_B
  • Roadie
  • 272 Views
  • 1 replies
  • 0 likes
  • 272 Views
  • 1 replies
  • 0 likes

Offline problem

Hello everybody, When I use the Spotify App on my phone (Samsung Galaxy SIII Mini), I can't access "My Songs". No problems with playlist. Anybody got any suggestions?

  • Newbie
  • Hello everybody,   When I use the Spotify App on my phone (Samsung Galaxy SIII Mini), I can't access "My Songs". No problems with playlist. Anybody got any suggestions?
  • Steph_B
  • Roadie
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

I constantly get problems from the android app

Yesterday spotify decided to delete all my offline tracks. 10+gb of music gone. I decide to reinstall the app and redownload my songs. Cleared cache and data, reinstalled the app, go to log in screen, takes forever to log in into my account. Finally ...

  • Casual Listener
  • Yesterday spotify decided to delete all my offline tracks. 10+gb of music gone. I decide to reinstall the app and redownload my songs. Cleared cache and data, reinstalled the app, go to log in s...
  • HeadsUpHigh
  • Casual Listener
  • 686 Views
  • 8 replies
  • 0 likes
  • 686 Views
  • 8 replies
  • 0 likes

my volume keeps changing while a song is playing

My volume keeps changing while I am playing a song offline I have it with every song even the songs I downloaded before this problem appeared. I've tried deleting the app and downloading it again and downloading all the songs over again but it didn't...

  • Casual Listener
  • My volume keeps changing while I am playing a song offline I have it with every song even the songs I downloaded before this problem appeared. I've tried deleting the app and downloading it again and...
  • 855 Views
  • 0 replies
  • 0 likes
  • volume android changing
  • 855 Views
  • 0 replies
  • 0 likes

Promocion falsa

Escuche una promocion de renovar tu cuenta a premium antes deo 31 de diciembre y de regalo te daban tres meses gratis, al yo renovar mi cuenta premium (antes del 31 de diciembre) 1 mes despues se termino mi subscripcion premium y no me dieron los 3 m...

  • Casual Listener
  • Escuche una promocion de renovar tu cuenta a premium antes deo 31 de diciembre y de regalo te daban tres meses gratis, al yo renovar mi cuenta premium (antes del 31 de diciembre) 1 mes despues se ter...
  • Jaasiel
  • Casual Listener
  • 261 Views
  • 1 replies
  • 0 likes
  • 261 Views
  • 1 replies
  • 0 likes

Random quality loss in offline playlists

I am connected to wifi, and listening to a playlist I have saved offline. The audio quality is good, while suddenly it drastically drops to a very low quality. I can feel the change very well, and when I go back to the player and scroll back, it chan...

  • Visitor
  • I am connected to wifi, and listening to a playlist I have saved offline. The audio quality is good, while suddenly it drastically drops to a very low quality. I can feel the change very well, and wh...
  • 386 Views
  • 0 replies
  • 1 likes
  • Android
    mode
    quality
    Spotify
    streaming
  • 386 Views
  • 0 replies
  • 1 likes

Spotify won't play next local song after it ends

Hi, I'm greatly puzzled to why this is happening, and I'm not the only one expericning this. Me and my brother pay Premium service on Spotify. The problem is that, when I play local songs on my android smartphone. The song comes to the ending, and in...

  • Newbie
  • Hi,   I'm greatly puzzled to why this is happening, and I'm not the only one expericning this. Me and my brother pay Premium service on Spotify. The problem is that, when I play local songs ...
  • Geck
  • Casual Listener
  • 2396 Views
  • 3 replies
  • 4 likes
  • Android
    local songs
  • 2396 Views
  • 3 replies
  • 4 likes

Offline Mode Forces Me to Log Back In

On a Galaxy S4. I recently came over from Rdio to Spotify. The entire offline experience in Rdio was miles better, but hey, this is what I have. The biggest problem is as follows. I start up Spotify, put it in offline mode. I queue up an album to pla...

  • Regular
  • On a Galaxy S4. I recently came over from Rdio to Spotify. The entire offline experience in Rdio was miles better, but hey, this is what I have.   The biggest problem is as follows. I start up...
  • rickwaugh57
  • Regular
  • 471 Views
  • 6 replies
  • 0 likes
  • 471 Views
  • 6 replies
  • 0 likes

Removing Recently played artist

I can't remove an Artist from my Recently played items? the 3 dots are not at the end as the others are.... Any help? Thanks,Matt

  • Casual Listener
  • I can't remove an Artist from my Recently played items?  the 3 dots are not at the end as the others are....   Any help?   Thanks, Matt
  • 350 Views
  • 0 replies
  • 1 likes
  • 350 Views
  • 0 replies
  • 1 likes

cant listen offline

cant listen offline

  • Newbie
  • cant listen offline
  • Nico
  • Community Legend
  • 194 Views
  • 1 replies
  • 1 likes
  • 194 Views
  • 1 replies
  • 1 likes

Mensaje entrante baja el volumen

Cuando llega un sms, whatsapp o cualquier otro tipo de notificacion, se baja el volumen del tema que se esta escuchando

  • Regular
  • Cuando llega un sms, whatsapp o cualquier otro tipo de notificacion, se baja el volumen del tema que se esta escuchando
  • fcoasl
  • Newbie
  • 33392 Views
  • 3 replies
  • 0 likes
  • 33392 Views
  • 3 replies
  • 0 likes

Spotify randomly plays when phone is locked

Hi For the last month or so I've been having an issue whereby when my phone is locked, Spotify will randomly start playing. It's usually a song on my starred list, or the last one I was listening to. Usually the song will begin playing when I push th...

  • Casual Listener
  • Hi   For the last month or so I've been having an issue whereby when my phone is locked, Spotify will randomly start playing. It's usually a song on my starred list, or the last one I was list...
  • 681 Views
  • 0 replies
  • 1 likes
  • 681 Views
  • 0 replies
  • 1 likes

Problems w/ saving playlists offline

Hey everyone! I'm having problems to sabe the playlists and albuns offline with the LTE. I've already changed the settings but it does not work yet... This started when i updated my Moto X Play to the Android 6.0

  • Newbie
  • Hey everyone! I'm having problems to sabe the playlists and albuns offline with the LTE. I've already changed the settings but it does not work yet... This started when i updated my Moto X Play to th...
  • Steph_B
  • Roadie
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

Can't add device even after deleting another

I changed from an iPhone (erasing and selling the iPhone) to an Android, but after installing Spotify on the Android, Spotify thinks I already have 3 connected devices. I went to the website to "Offline Devices" and removed them all. I still can't do...

  • Newbie
  • I changed from an iPhone (erasing and selling the iPhone) to an Android, but after installing Spotify on the Android, Spotify thinks I already have 3 connected devices. I went to the website to ...
  • 225 Views
  • 0 replies
  • 0 likes
  • 225 Views
  • 0 replies
  • 0 likes

Equlizer on android not work

When I open equlizer on my phon nothing happened blac side. I have LG Fino with android Kitt Katt 4.4

  • Newbie
  • When I open equlizer on my phon nothing happened blac side. I have LG Fino with android Kitt Katt 4.4
  • 236 Views
  • 0 replies
  • 1 likes
  • 236 Views
  • 0 replies
  • 1 likes

Search Function Broken on Android

The search function on Spotify, for me at least, flat-flat-out does not work on my Galaxy S5. Every time I try and search anything at all, the app loads for about 30 seconds, then says, "Oops, something went wrong, try again?" I have tried this in fu...

  • Newbie
  • The search function on Spotify, for me at least, flat-flat-out does not work on my Galaxy S5. Every time I try and search anything at all, the app loads for about 30 seconds, then says, "Oops, someth...
  • Touelmeris
  • Music Fan
  • 1657 Views
  • 3 replies
  • 1 likes
  • Search
  • 1657 Views
  • 3 replies
  • 1 likes

Oops something went wrong.

Whenever I try to search for something in the spotify android app, it always returns the message ooops something went wrong with a try again button. I just bought 3 months of premium and can't even find new songs. I've tried on 2 different devices, r...

  • Casual Listener
  • Whenever I try to search for something in the spotify android app, it always returns the message ooops something went wrong with a try again button. I just bought 3 months of premium and can't even f...
  • Touelmeris
  • Music Fan
  • 2143 Views
  • 3 replies
  • 0 likes
  • 2143 Views
  • 3 replies
  • 0 likes

Spotify closes itself at random intevals Samsung S5+

See title. I had this problem a few months ago but an update and a reinstall of the Spotify app made sure the app would not close anymore at random intervals.I updated my phone to Android version 5.0.2 last saturday and since that update the problem ...

  • Music Fan
  • See title. I had this problem a few months ago but an update and a reinstall of the Spotify app made sure the app would not close anymore at random intervals. I updated my phone to Android version 5...
  • Ayur
  • Music Fan
  • 370 Views
  • 2 replies
  • 0 likes
  • 370 Views
  • 2 replies
  • 0 likes

Solved!! Spotify buttons dosent appear on samsung s5's s-view screen

Hello!Just bought a new s-view case for my phone, and notived thar the spotify buttons dosent always show up. Have tried to uninstall spotify and reset phone, pluss SD card, sometimes it works but the buttons dissapear after a while. Anyone got any t...

  • Casual Listener
  • Hello! Just bought a new s-view case for my phone, and notived thar the spotify buttons dosent always show up. Have tried to uninstall spotify and reset phone, pluss SD card, sometimes it work...
  • r2b2
  • Casual Listener
  • 4527 Views
  • 12 replies
  • 1 likes
  • 4527 Views
  • 12 replies
  • 1 likes