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Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 46473 Views
  • 66 replies
  • 25 likes
  • 46473 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 879744 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 879744 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26837 Views
  • 4 replies
  • 0 likes
  • 26837 Views
  • 4 replies
  • 0 likes

doesn't stop

When i recieve a call musoc doesn't stop and make later can't be paused

  • Newbie
  • When i recieve a call musoc doesn't stop and make later can't be paused
  • Steph_B
  • Roadie
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

Surround Sound Glitch - Nexus 5

There is a glitch with the 'Surround Sound' equlizer setting on the Nexus 5. When I enable it I'm getting a lot of background noise, which sounds like static i.e. harsh pop and crackle. This only occurs when the surround sound setting is enabled and ...

  • Music Fan
  • There is a glitch with the 'Surround Sound' equlizer setting on the Nexus 5.   When I enable it I'm getting a lot of background noise, which sounds like static i.e. harsh pop and crackle. &nb...
  • Steph_B
  • Roadie
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

lg g4 saying its downloaded music and it never does.

I try to download all the music on my account and it never saves anything it supposedly downloaded. It says its downloaded 140 of 1500 songs and I stop the download and none of them were saved to my phone. I have plenty of memory.

  • Newbie
  • I try to download all the music on my account and it never saves anything it supposedly downloaded. It says its downloaded 140 of 1500 songs and I stop the download and none of them were saved to my ...
  • Steph_B
  • Roadie
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

Offline

Every so often, spotify will log me off and then when I log back on, it will show none of my offline music available. I would then go to the settings and delete all spotify data and then log in again. Then I would move the spotify folder to my sd car...

  • Newbie
  • Every so often, spotify will log me off and then when I log back on, it will show none of my offline music available. I would then go to the settings and delete all spotify data and then log in again...
  • Steph_B
  • Roadie
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

Bluetooth Device Doesn'T Work

Hi, I have a bluetooth headset paired to my Galaxy S4 phone but Spotify does not pick it up a as a device to connect to. Any reliable suggestions? Thanks!

  • Newbie
  • Hi, I have a bluetooth headset paired to my Galaxy S4 phone but Spotify does not pick it up a as a device to connect to. Any reliable suggestions? Thanks!
  • Steph_B
  • Roadie
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Spotify stutters/pauses occasionally

I've been using Spotify premium for more than a year now and I have been able to stream music online and downloaded for the past 2 months on my Galaxy S4. Last week I started to notice Spotify was stuttering randomly In between songs. It usually stut...

  • Newbie
  • I've been using Spotify premium for more than a year now and I have been able to stream music online and downloaded for the past 2 months on my Galaxy S4. Last week I started to notice Spotify was st...
  • aodhokeady
  • Gig Goer
  • 489 Views
  • 1 replies
  • 0 likes
  • 489 Views
  • 1 replies
  • 0 likes

Fix bugs for Android App

Spotify premium is a rip off if you have an Android phone. The app is unresponsive and takes forever to load. If it is not fixed soon you will continue to lose customers, this is not a threat, it's a fact.

  • Newbie
  • Spotify premium is a rip off if you have an Android phone. The app is unresponsive and takes forever to load. If it is not fixed soon you will continue to lose customers, this is not a threat, it's a...
  • James
  • Spotify
  • 1281 Views
  • 1 replies
  • 0 likes
  • problem with app speed for android
  • 1281 Views
  • 1 replies
  • 0 likes

Cant login anymore

Hi all,I got a bit of a weird problem. I logged out on my phone and can't get back because the password is incorrect. But I still can play my premium account on my playstation, now I want to make a new password but it says that I need to login with m...

  • Visitor
  • Hi all, I got a bit of a weird problem. I logged out on my phone and can't get back because the password is incorrect. But I still can play my premium account on my playstation, now I want to make...
  • James
  • Spotify
  • 317 Views
  • 1 replies
  • 0 likes
  • 317 Views
  • 1 replies
  • 0 likes

Solved!! Playlist play mode

In my version playlists only can be played in 'shuffle'. May I play it in the order I've created it?

  • Regular
  • In my version playlists only can be played in 'shuffle'. May I play it in the order I've created it?
  • Tingapio1
  • Regular
  • 3399 Views
  • 11 replies
  • 1 likes
  • Play
  • 3399 Views
  • 11 replies
  • 1 likes

Horrible Shuffle Play

Sorry, I know this is in another thread. I'm cancelling my premium subscription. Just fed up with fighting against shuffle play.I just wanted to select an album and play through it in sequence.This is the most obvious action, and what everyone I know...

  • Newbie
  • Sorry, I know this is in another thread. I'm cancelling my premium subscription. Just fed up with fighting against shuffle play.I just wanted to select an album and play through it in sequence. This...
  • djmikeystrange
  • Roadie
  • 636 Views
  • 1 replies
  • 0 likes
  • Shuffle play
  • 636 Views
  • 1 replies
  • 0 likes

Reset account

Hi, can I reset my spotify account so all my recent numbers dissapear?I already tried to delete them one by one but they come back. thanks.

  • Casual Listener
  • Hi, can I reset my spotify account so all my recent numbers dissapear? I already tried to delete them one by one but they come back.   thanks.
  • Jordi
  • Community Legend
  • 331 Views
  • 3 replies
  • 0 likes
  • 331 Views
  • 3 replies
  • 0 likes

Solved!! FEATURE REQUEST - Searchable playlists

Hey!First of all, I love your app!! But unfortunately one thing is missing to get the maximum experience of the premium account.So my userstory is: As a user I would like to be able to search my playlists via search field to be able to listen to a sp...

  • Newbie
  • Hey! First of all, I love your app!! But unfortunately one thing is missing to get the maximum experience of the premium account. So my userstory is: As a user I would like to be able to search my ...
  • djmikeystrange
  • Roadie
  • 356 Views
  • 1 replies
  • 0 likes
  • 356 Views
  • 1 replies
  • 0 likes

Solved!! Local files (Probably answered before)

Hi guys, I have a question that has probably been answered before but whatever! The question is... Can I add local files from my sd card to my playlists on my samsung galaxy s5? Or is the only way the network way? Because I want to keep some music se...

  • Casual Listener
  • Hi guys, I have a question that has probably been answered before but whatever! The question is... Can I add local files from my sd card to my playlists on my samsung galaxy s5? Or is the only way th...
  • SatansApostle89
  • Casual Listener
  • 444 Views
  • 2 replies
  • 0 likes
  • 444 Views
  • 2 replies
  • 0 likes

Spotify closes when I am on other apps

Whenever I press the home button on my phone or go into another app, Spotify just closes and stops playing music. I've tried uninstalling and reinstalling but it still happens. I don't know what to do. I have a LG Escape 2.

  • Newbie
  • Whenever I press the home button on my phone or go into another app, Spotify just closes and stops playing music. I've tried uninstalling and reinstalling but it still happens. I don't know what to d...
  • rloveman
  • Regular
  • 496 Views
  • 2 replies
  • 2 likes
  • crashing
  • 496 Views
  • 2 replies
  • 2 likes

Why do disliked songs...

...come back on "radio"?I have premium and it is f... annoying

  • Newbie
  • ...come back on "radio"? I have premium and it is f... annoying
  • Bittencourt
  • Spotify Star
  • 247 Views
  • 1 replies
  • 0 likes
  • 247 Views
  • 1 replies
  • 0 likes

Solved!! Not Sound

sometimes no sound at all. the song is playing but no sound. why? My phone: Sony Xperia Z5.

  • Casual Listener
  • sometimes no sound at all. the song is playing but no sound. why? My phone: Sony Xperia Z5.
  • sihhiyekoprusu
  • Casual Listener
  • 463 Views
  • 2 replies
  • 0 likes
  • 463 Views
  • 2 replies
  • 0 likes

Fido spotify

Hi I just got my code from fido hub to get free spotify but I don't know where to enter the code?? Can someone help me please

  • Newbie
  • Hi I just got my code from fido hub to get free spotify but I don't know where to enter the code?? Can someone help me please
  • jean3601
  • Community Legend
  • 348 Views
  • 1 replies
  • 0 likes
  • 348 Views
  • 1 replies
  • 0 likes

Deleting account

Spotify won't help me delete my account...any help?

  • Visitor
  • Spotify won't help me delete my account...any help?
  • kbrooksc
  • Community Legend
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Spotify premium

I got Spotify premium in x-mas present but now when im about to activate it via the nr on the back. But it gets error saying that "seems like this premium code is not guilty. Please try again or Contact customservice'. This came up tha first time i t...

  • Newbie
  • I got Spotify premium in x-mas present but now when im about to activate it via the nr on the back. But it gets error saying that "seems like this premium code is not guilty. Please try again or Cont...
  • kbrooksc
  • Community Legend
  • 327 Views
  • 1 replies
  • 0 likes
  • Android 5.1.1
  • 327 Views
  • 1 replies
  • 0 likes

Logging on my account

I was unable to log in to my account on my tab 4 so I logged myself out of my mobile app on my cell phone(also Samsung) and tried to log in again on the tab and no luck. I had to make a new password so I was eventually able to log in with the new pas...

  • Visitor
  • I was unable to log in to my account on my tab 4 so I logged myself out of my mobile app on my cell phone(also Samsung) and tried to log in again on the tab and no luck. I had to make a new password ...
  • kbrooksc
  • Community Legend
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes