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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 42970 Views
  • 66 replies
  • 25 likes
  • 42970 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878275 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878275 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26448 Views
  • 4 replies
  • 0 likes
  • 26448 Views
  • 4 replies
  • 0 likes

Spotify doesn't download local files (although it says it does and it used to work that way)

Hello! A couple of days ago my playlists emptied on my phone, so I reinstalled the Spotify app. Then, as usual, I would open a playlist and click "Download", only to see the message that non-premium users can only download local files onto the phone....

  • Newbie
  • Hello!   A couple of days ago my playlists emptied on my phone, so I reinstalled the Spotify app. Then, as usual, I would open a playlist and click "Download", only to see the message that...
  • YOLOLandmine420
  • Newbie
  • 6146 Views
  • 12 replies
  • 1 likes
  • 6146 Views
  • 12 replies
  • 1 likes

Contraté premium, pero Spotify no se cobra.

Me quedo con saldo retenido, ¿alguien sabe a donde puedo llamar para que se cobren y me den servicio premium?

  • Newbie
  • Me quedo con saldo retenido, ¿alguien sabe a donde puedo llamar para que se cobren y me den servicio premium?
  • 319 Views
  • 0 replies
  • 0 likes
  • 319 Views
  • 0 replies
  • 0 likes

Contraté premium y sigo siendo.free

contrate la cuenta premium y sigo siendo free. ya reinicie la aplicación borre las caches . lo desinstale y lo volvi a instalar y nada sigo igual lo peor es que en mi resumen llega el descuento me gustaria poder disfrutar lo que compre

  • Casual Listener
  • contrate la cuenta premium y sigo siendo free. ya reinicie la aplicación borre las caches . lo desinstale y lo volvi a instalar y nada sigo igual lo peor es que en mi resumen llega el descuento me gu...
  • Lorenalvarez
  • Casual Listener
  • 359 Views
  • 1 replies
  • 0 likes
  • 359 Views
  • 1 replies
  • 0 likes

Equalizer Fuction Issues

Hello, I have problems with the equalizer function. If this function is activated, when I push the play/pause button, the sound increases itself automatically by a few milliseconds. Some times the filters dont work after a restart of the equalizer fu...

  • Casual Listener
  • Hello, I have problems with the equalizer function. If this function is activated, when I push the play/pause button, the sound increases itself automatically by a few milliseconds. Some times the fi...
  • DanielRubio
  • Casual Listener
  • 512 Views
  • 2 replies
  • 0 likes
  • Equalizer
  • 512 Views
  • 2 replies
  • 0 likes

Spotify Randomly Skips Songs and Jumps on Android

Hi, I'm having a weird problem with spotify. Yes, I am a paying premium user. So, on my Nexus 4 I will choose a track to play and it will play and them suddenly it will skip a few seconds around (forward or back), then it will just skip to the next t...

  • Newbie
  • Hi, I'm having a weird problem with spotify. Yes, I am a paying premium user. So, on my Nexus 4 I will choose a track to play and it will play and them suddenly it will skip a few seconds around (f...
  • striplay
  • Newbie
  • 2697 Views
  • 8 replies
  • 3 likes
  • 2697 Views
  • 8 replies
  • 3 likes

chromecast audio - cannot add tracks to list

When I start a list and connect to chromecast audio it will only play the songs that were in the list when I made the connection. I cannot add tracks of change the order. The chromecast will still play them as the list was before. I want to add track...

  • Casual Listener
  • When I start a list and connect to chromecast audio it will only play the songs that were in the list when I made the connection. I cannot add tracks of change the order. The chromecast will still pl...
  • 304 Views
  • 0 replies
  • 0 likes
  • chromecast audio
  • 304 Views
  • 0 replies
  • 0 likes

Premium Version problem

I am not able to use my premium version.When I open spotify app in my Nexus 6p it shows your trial version of 7 days has ended.When I open my fido account subscription of fido it shows me that my premium version will be expiring on 22nd Dec,2017.What...

  • Newbie
  • I am not able to use my premium version.When I open spotify app in my Nexus 6p it shows your trial version of 7 days has ended.When I open my fido account subscription of fido it shows me that my pre...
  • 204 Views
  • 0 replies
  • 0 likes
  • 204 Views
  • 0 replies
  • 0 likes

Disdire rinnovo premium

Voglio disdire il rinnovo dell'abbonamento premium ma credo di aver attivato un'altro abbonamento free per sbaglio, quindi in qel caso voglio disdire entrambi. E non riesco più ad accedere perché mi dice k è un utente estero..non capisco più niente

  • Visitor
  • Voglio disdire il rinnovo dell'abbonamento premium ma credo di aver attivato un'altro abbonamento free per sbaglio, quindi in qel caso voglio disdire entrambi. E non riesco più ad accedere perché mi ...
  • user-removed
  • Not applicable
  • 351 Views
  • 1 replies
  • 0 likes
  • 351 Views
  • 1 replies
  • 0 likes

music stops after 2 or 3 tracks have gone by

I'm having troubles with my Spotify account on my adndroid. When I begin listening to my Spotify on my android, after a few tracks my Spotify closes it self out. I would then have to re open the app and re press play on the song. The song will start ...

  • Casual Listener
  • I'm having troubles with my Spotify account on my adndroid. When I begin listening to my Spotify on my android, after a few tracks my Spotify closes it self out. I would then have to re open the app ...
  • mg71186
  • Casual Listener
  • 324 Views
  • 2 replies
  • 0 likes
  • 324 Views
  • 2 replies
  • 0 likes

Android Auto Spotify won't play or search

I have a Samsung Galaxy S5 phone, running Android 5.0 and Spotify 4.0.0.800. My car has a Pioneer NEX8100 with Android Auto. Android Auto is working great, and apps such as Pandora and Amazon Music work fine. But when I launch spotify from my receive...

  • Casual Listener
  • I have a Samsung Galaxy S5 phone, running Android 5.0 and Spotify 4.0.0.800.   My car has a Pioneer NEX8100 with Android Auto.  Android Auto is working great, and apps such as Pandora and A...
  • tlmedia00
  • Casual Listener
  • 1181 Views
  • 3 replies
  • 0 likes
  • 1181 Views
  • 3 replies
  • 0 likes

Google play card

Hello, I was going to buy a Google play card to purchase my 3 months for .99. First I was wondering how exactly I go about it, do I put my google play card code into the gift card section of spotify? And if I do will it take all the money off the car...

  • Newbie
  • Hello, I was going to buy a Google play card to purchase my 3 months for .99. First I was wondering how exactly I go about it, do I put my google play card code into the gift card section of spotify?...
  • 187 Views
  • 0 replies
  • 0 likes
  • 187 Views
  • 0 replies
  • 0 likes

Spotify stops playing music alone

Model: San Remo MiniAndroid 4.2.2Version of Spotify: 4.4.0.1008Spotify stops playing music when I browse in other applications. This not only happens with Spotify. Also with the other applications similar to Spotify and the player of the phone.I've t...

  • Newbie
  • Model: San Remo Mini Android 4.2.2 Version of Spotify: 4.4.0.1008 Spotify stops playing music when I browse in other applications. This not only happens with Spotify. Also with the other applica...
  • 262 Views
  • 0 replies
  • 1 likes
  • 262 Views
  • 0 replies
  • 1 likes

When will arrive a new update of the interface in Android?

I think Spotify need update their interface, because the design is lagging behind comparing to SoundCloud or Deezer.

  • Music Fan
  • I think Spotify need update their interface, because the design is lagging behind comparing to SoundCloud or Deezer. 
  • 163 Views
  • 0 replies
  • 0 likes
  • 163 Views
  • 0 replies
  • 0 likes

Spotify won't play one of my local files playlists

So I've uploaded a few of my local files to my Spotify account. I always put them into a playlist as that's the only way to sync it on my phone, and it's always worked perfectly, except for one - it acts like a completely normal playlist and the song...

  • Newbie
  • So I've uploaded a few of my local files to my Spotify account. I always put them into a playlist as that's the only way to sync it on my phone, and it's always worked perfectly, except for one - it ...
  • 232 Views
  • 0 replies
  • 0 likes
  • 232 Views
  • 0 replies
  • 0 likes

[Android] Stop music playback alone

In my Zenfone , I got spotify Premium and when I try to play any tracks , it is pausing alone , this occurs both in music offline as well as online in playlists. At first I could hear took place a few times , but has now become intermittent , prevent...

  • Newbie
  • In my Zenfone , I got spotify Premium and when I try to play any tracks , it is pausing alone , this occurs both in music offline as well as online in playlists. At first I could hear took place a fe...
  • 312 Views
  • 0 replies
  • 1 likes
  • 312 Views
  • 0 replies
  • 1 likes

Offline music dissapeared after update

After updating my spotify app all of mymusic dissapeared in each folder.There's onls a button "browse" that's it.How can I get my music back?

  • Newbie
  • After updating my spotify app all of mymusic dissapeared in each folder. There's onls a button "browse" that's it. How can I get my music back?
  • 154 Views
  • 0 replies
  • 0 likes
  • 154 Views
  • 0 replies
  • 0 likes

Can't download tracks

Hey,I finally get premium but it doesn't work like expected.I want to download a playlist with about 12 Songs but it says that my memory is full. The problem is, that I have 4,47 GB free memory.Please help me

  • Newbie
  • Hey, I finally get premium but it doesn't work like expected. I want to download a playlist with about 12 Songs but it says that my memory is full. The problem is, that I have 4,47 GB free memory. ...
  • Nico
  • Community Legend
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Can´t open Spotify cause it´s close everytime I try to open

I must restart my Samsung Galaxy 3 to open it, but after a while it´s close by self. I can´t open it than and need to restart

  • Newbie
  • I must restart my Samsung Galaxy 3 to open it, but after a while it´s close by self. I can´t open it than and need to restart
  • 165 Views
  • 0 replies
  • 0 likes
  • 165 Views
  • 0 replies
  • 0 likes

Newbie- Cant find categories

I just got spotify and now I cant seem to find the categories list (R&B,Soul,Rock) can someone help please?

  • Casual Listener
  • I just got spotify and now I cant seem to find the categories list (R&B,Soul,Rock) can someone help please?
  • 888margo888
  • Gig Goer
  • 867 Views
  • 10 replies
  • 0 likes
  • 867 Views
  • 10 replies
  • 0 likes

My music songs wont load

Hi! Im having an issue with my music: songs not loading, I just have a blank screen as though I have no music. However my Albums and Artists will load, along with my playlists. Any help would be much appreciated! Thank you!

  • Casual Listener
  • Hi!    Im having an issue with my music: songs not loading, I just have a blank screen as though I have no music. However my Albums and Artists will load, along with my playlists.  ...
  • Nico
  • Community Legend
  • 433 Views
  • 3 replies
  • 0 likes
  • 433 Views
  • 3 replies
  • 0 likes