Help - Android

Solved!! New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amay
Spotify Star
2023-07-11 7:43:36 PM
2025-01-19 9:12:00 PM
0x8EFABE4E
Newbie
67222 Views
68 replies
26 likes

67222 Views
68 replies
26 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

Plaguedoctor
Casual Listener
2020-03-30 2:54:13 AM
2025-01-27 7:09:21 AM
Sumit_Ghosh
Regular
28929 Views
5 replies
0 likes

28929 Views
5 replies
0 likes

Switch between offline and online

Why is there no switch to allow me to go online when I have an internet connection? The "offline" switch appears when I'm online, but disappears otherwise, forcing me to try searching for something to get it to prompt the "go online" option. Can't we...

funkdust
Regular
Why is there no switch to allow me to go online when I have an internet connection? The "offline" switch appears when I'm online, but disappears otherwise, forcing me to try searching for somet...
2016-01-12 2:50:16 AM
2016-01-12 8:58:52 PM
woodandrew90
Roadie
867 Views
3 replies
0 likes

867 Views
3 replies
0 likes

Solved!! using google play gift card to get premium account

Ive read that it is possible to get a premium memvership by using a google play gift card but i dont know how. Can anyone write the steps how to do it please. I got my google play gift card just to get a premium membership but now i dont know how to ...

kaikaiying
Newbie
Ive read that it is possible to get a premium memvership by using a google play gift card but i dont know how. Can anyone write the steps how to do it please. I got my google play gift card just to g...
2015-02-05 5:46:38 PM
2016-01-12 4:09:50 PM
rossano_desimon
Newbie
38707 Views
4 replies
2 likes
Gift Card
google play
Troubleshooting

38707 Views
4 replies
2 likes

Music stops playing : THIS WORKS (for me)

Since the last update to the app, I have been having the issue with music stopping mid-track (playing offline, not linked to internet/wifi or Bluetooth).Completely random, might cut out on the first track, or the tenth, or not at all.Using LG G3 and ...

woodandrew90
Roadie
Since the last update to the app, I have been having the issue with music stopping mid-track (playing offline, not linked to internet/wifi or Bluetooth). Completely random, might cut out on the...
2015-11-20 3:26:24 PM
2016-01-12 3:10:28 PM
Killavirus
Casual Listener
1152 Views
3 replies
1 likes

1152 Views
3 replies
1 likes

SD Card Saving problem.

Hi everyone. First of all I'm sorry for my bad English if I'm writing badly. And this is my first post! YEY!!! Anyway I have a problem (wow nice suprise). I'm using Sony Xperia M4 Aqua and I used 4 GB sd card. Last week I changed my SD card (16 GB). ...

KurbagaKermit
Newbie
Hi everyone. First of all I'm sorry for my bad English if I'm writing badly. And this is my first post! YEY!!! Anyway I have a problem (wow nice suprise). I'm using Sony Xperia M4 Aqua and I...
2015-08-31 9:43:50 AM
2016-01-12 12:40:56 PM
11155112320
Newbie
432 Views
1 replies
1 likes

432 Views
1 replies
1 likes

Spotify won't download on my phone

My spotify app kept crashing so i uninstalled it, however now when i try to download it again from the play store 'error: -24' appears and it won't download succesffuly. I've contacted google play and they think it's a problem with spotfy as i can do...

hadisami8
Newbie
My spotify app kept crashing so i uninstalled it, however now when i try to download it again from the play store 'error: -24' appears and it won't download succesffuly. I've contacted google play an...
2016-01-10 6:22:44 PM
2016-01-12 7:59:38 AM
jean3601
Community Legend
222 Views
1 replies
0 likes

222 Views
1 replies
0 likes

Takes forever to get some music playing

If I just want to hit "shuffle play" and get some random music playing from my offline library, I often have to wait several minutes just to get the shuffle play button to appear after navigating to "all songs." There should be a shortcut. I shouldn'...

funkdust
Regular
If I just want to hit "shuffle play" and get some random music playing from my offline library, I often have to wait several minutes just to get the shuffle play button to appear after navigating to ...
2016-01-12 2:45:42 AM
273 Views
0 replies
0 likes

273 Views
0 replies
0 likes

bought premium but still on free division

Hey, I bought spotify premium today 01/11/2015 but I have still not been transferred to the premium, I lie still in free. money has been pulled out of my bank account, I need help. Whether you do it on premium or so I must politicize report their fir...

baran_99
Newbie
Hey, I bought spotify premium today 01/11/2015 but I have still not been transferred to the premium, I lie still in free. money has been pulled out of my bank account, I need help. Whether you do it ...
2016-01-11 10:47:37 PM
2016-01-11 12:04:46 AM
DasPeter
Community Legend
231 Views
1 replies
0 likes

231 Views
1 replies
0 likes

Playlists are no longer available offline

A couple times in the past week when I've powered down my Samsung Galaxy S5 and then powered up again, I found that my Spotify playlists that were previously Available Offline, were no longer Available Offline. Checking my SD card it still shows that...

olken2000
Gig Goer
A couple times in the past week when I've powered down my Samsung Galaxy S5 and then powered up again, I found that my Spotify playlists that were previously Available Offline, were no longer Availab...
2016-01-11 7:19:42 AM
2016-01-11 9:55:29 PM
woodandrew90
Roadie
505 Views
3 replies
0 likes

505 Views
3 replies
0 likes

Solved!! Me hicieron el cargo del servicio pero no tengo premium

Pase los datos de mi tarjeta y salió un aviso sobre un problema con mi tarjeta de crédito que lo intentará otra vez y que no me preocupara pues no se hizo ningún cargo pero el cargo si se hizo y no tengo premium

Krenros
Casual Listener
Pase los datos de mi tarjeta y salió un aviso sobre un problema con mi tarjeta de crédito que lo intentará otra vez y que no me preocupara pues no se hizo ningún cargo pero el cargo si se hizo y no t...
2015-12-13 9:23:34 PM
2016-01-11 6:16:09 PM
Krenros
Casual Listener
732 Views
2 replies
1 likes

732 Views
2 replies
1 likes

spotify doesn't play on mobile app through speakers

I am trying to play spotify on the mobile app through headphones or speakers when I connect through the headphone jack. How do I get it to play through the speaker?

purplecraze4u
Newbie
I am trying to play spotify on the mobile app through headphones or speakers when I connect through the headphone jack. How do I get it to play through the speaker?
2016-01-09 10:14:59 PM
2016-01-10 8:02:48 PM
Noragreene
Casual Listener
291 Views
1 replies
0 likes

291 Views
1 replies
0 likes

Spotify can't find the chromecast

Hey,I bought the new chromecast but in the list of available devices it doesn't show up. Has anyone an idea why?

1158449359
Newbie
Hey, I bought the new chromecast but in the list of available devices it doesn't show up. Has anyone an idea why?
2016-01-10 4:23:08 PM
2016-01-10 4:56:58 PM
djmikeystrange
Roadie
537 Views
1 replies
0 likes

537 Views
1 replies
0 likes

Spotify app doesn't play on Samsung A3

HiToday my Spotify app won't play on my Samsung A3.Is there an issue with Spotify servers or something else?I deleted and reinstalled the app and issue is still happening.I would appreciate any help on this, thanks!

Rachelken-ie
Newbie
Hi Today my Spotify app won't play on my Samsung A3. Is there an issue with Spotify servers or something else? I deleted and reinstalled the app and issue is still happening. I would appreciate a...
2016-01-10 12:25:20 PM
506 Views
0 replies
0 likes

506 Views
0 replies
0 likes

Volume fluctuation Nexus 5X + bluetooth headset

I use the Brainwavz Blu-100 bluetooth headset. When Eq in Spotify is on and I skip between songs or skip forward within the song the volume increase drasticly for few seconds and then restores to normale. Why?

lauravaneijken
Casual Listener
I use the Brainwavz Blu-100 bluetooth headset. When Eq in Spotify is on and I skip between songs or skip forward within the song the volume increase drasticly for few seconds and then restores to nor...
2016-01-09 10:45:34 PM
355 Views
0 replies
0 likes

355 Views
0 replies
0 likes

If I get spotify student can my husband log on from his phone and use it

If I get spotify student can my husband log on from his phone and use it while I am using it on my phone?

apoole91
Newbie
If I get spotify student can my husband log on from his phone and use it while I am using it on my phone?
2016-01-09 10:28:41 PM
2016-01-09 10:34:39 PM
Nico
Community Legend
228 Views
1 replies
0 likes

228 Views
1 replies
0 likes

Samsung S5 wifi disconnecting

For the last few weeks, when I try to listen to Spotify in my Samsung S5, the wifi automatically disconnects and my phone reverts to LTE. I've tried reinstalling the app and clearing cache. My ISP is Shaw and the modem i'm using is a Cisco DCP 3825. ...

deianzi
Newbie
For the last few weeks, when I try to listen to Spotify in my Samsung S5, the wifi automatically disconnects and my phone reverts to LTE. I've tried reinstalling the app and clearing cache. My ISP is...
2016-01-09 10:30:13 PM
332 Views
0 replies
0 likes

332 Views
0 replies
0 likes

Volume drops and I cannot turn up again! (Android - Samsung Galaxy Ace 3)

After 30+ minutes of playback, the app automatically turns down the song I'm listening to. I'llturn it up again but as soon as I release the volume slider, it immediately slides itself back down.It happens with random songs and doesn't seem to be any...

Mandy23
Newbie
After 30+ minutes of playback, the app automatically turns down the song I'm listening to. I'll turn it up again but as soon as I release the volume slider, it immediately slides itself back down. ...
2016-01-09 9:52:27 PM
281 Views
0 replies
0 likes

281 Views
0 replies
0 likes

Skips bunch of songs in my playlist constantly

So I recently went back to the few version of Spotify on my nexus 6 and it seems like when I shuffle my playlist, it plays a song, then after its over, it shows a bunch of songs being skipped and it always stops and plays the same few songs. I don't ...

Theandyboy
Casual Listener
So I recently went back to the few version of Spotify on my nexus 6 and it seems like when I shuffle my playlist, it plays a song, then after its over, it shows a bunch of songs being skipped and it ...
2016-01-09 7:30:26 PM
2016-01-09 7:30:28 PM
Theandyboy
Casual Listener
436 Views
1 replies
0 likes
Skipping songs

436 Views
1 replies
0 likes

change in radio function

Have anyone noticed the changes in the radio function? In the old days, if i made a radio channel, Spotify would find random music which was similar to my choice of radio. But now Spotify is making a static playlist, which runs out of tracks in the e...

4528270307
Newbie
Have anyone noticed the changes in the radio function? In the old days, if i made a radio channel, Spotify would find random music which was similar to my choice of radio. But now Spoti...
2016-01-09 4:56:19 PM
348 Views
0 replies
0 likes

348 Views
0 replies
0 likes

APP not working

my spotify app on my Samsung galaxy won't work. Just keeps bringing me back to my phone homepage. Anyone else having this issue ?I've uninstalled the app and reinstalled already.

amiepreston
Casual Listener
my spotify app on my Samsung galaxy won't work. Just keeps bringing me back to my phone homepage. Anyone else having this issue ? I've uninstalled the app and reinstalled already.
2016-01-08 4:03:47 PM
2016-01-09 3:18:29 PM
Bittencourt
Spotify Star
396 Views
5 replies
0 likes

396 Views
5 replies
0 likes

Noise spikes with equaliser turned on (Android 6)

Hey guys,I've had a problem in the last 4 weeks ever since I started taking part in the Android 6 concept programme for the Sony Xperia Z3 line.If I leave the equaliser turned on, horribly loud noise spikes destroy my listening experience. This happe...

Rustico
Regular
Hey guys, I've had a problem in the last 4 weeks ever since I started taking part in the Android 6 concept programme for the Sony Xperia Z3 line. If I leave the equaliser turned on, horribly loud...
2015-12-09 6:01:41 PM
2016-01-09 1:16:56 PM
user-removed
Not applicable
277 Views
1 replies
0 likes

277 Views
1 replies
0 likes

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