Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 42906 Views
  • 66 replies
  • 25 likes
  • 42906 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878236 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878236 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26440 Views
  • 4 replies
  • 0 likes
  • 26440 Views
  • 4 replies
  • 0 likes

SD card saving very unstable

When I run spotify for the first time with an SD card, it saves to it fine. But after every phone restart, it seems to forget all saved data on the SD card and redownload to internal storage, eating up my wifi data volume and storage space. I then ha...

  • Casual Listener
  • When I run spotify for the first time with an SD card, it saves to it fine. But after every phone restart, it seems to forget all saved data on the SD card and redownload to internal storage, eating ...
  • yawkat
  • Casual Listener
  • 357 Views
  • 2 replies
  • 0 likes
  • 357 Views
  • 2 replies
  • 0 likes

Allow songs in a Playlist to be manually sorted on android.

Chris Samaan started this petition with a single signature. It needs many more. It takes 3 seconds. Please sign it at: Allow songs in a Playlist to be manually sorted on android.

  • Newbie
  • Chris Samaan started this petition with a single signature.   It needs many more. It takes 3 seconds. Please sign it at:   Allow songs in a Playlist to be manually sorted on androi...
  • 485 Views
  • 0 replies
  • 0 likes
  • editing
    music
  • 485 Views
  • 0 replies
  • 0 likes

Solved!! 'Running' disappeared after update to versjon 4.4.0.1008!

Hi allI am a Premium user who lost the running function in Spotify. I have re-installed the app after deleting all old files, turned the phone off and back on ++ I've tried it all, but still no 'Running'I have versjon 4.4.0.1008. Can someone PLEASE t...

  • Regular
  • Hi all I am a Premium user who lost the running function in Spotify. I have re-installed the app after deleting all old files,  turned the phone off and back on ++ I've tried it all, but sti...
  • virgial
  • Newbie
  • 1092 Views
  • 10 replies
  • 2 likes
  • 1092 Views
  • 10 replies
  • 2 likes

playlist songs coming back after being deleted

hi all,using spotify on android, HTC, with offline mode.songs deleted from playlists coming back when the app is launched again....so I need to delete those entries again...it does not happen always, so no clue of the reason of this erratic behavior....

  • Newbie
  • hi all, using spotify on android, HTC, with offline mode. songs deleted from playlists coming back when the app is launched again....so I need to delete those entries again... it does no...
  • 182 Views
  • 0 replies
  • 0 likes
  • 182 Views
  • 0 replies
  • 0 likes

Downloaded songs for offline are gone.

Hi, I just wanted to solve my problem. I have downloaded songs for offline more like 5 to 7 playlists and around 500+ songs. I downloaded it since Dec. 22 and yesterday it was still saved but now Dec. 23 when I'm listening to my downloaded songs, my ...

  • Visitor
  • Hi, I just wanted to solve my problem. I have downloaded songs for offline more like 5 to 7 playlists and around 500+ songs. I downloaded it since Dec. 22 and yesterday it was still saved but now Dec...
  • woodandrew90
  • Roadie
  • 325 Views
  • 4 replies
  • 0 likes
  • Android
  • 325 Views
  • 4 replies
  • 0 likes

Not saving to SD card on Android marshmallow (6.0)

My moto x pure edition just updated to marshmallow and now storage on SD card doesn't work. Anyone have any experience with fixing this?

  • Casual Listener
  • My moto x pure edition just updated to marshmallow and now storage on SD card doesn't work. Anyone have any experience with fixing this?
  • Jplargente
  • Newbie
  • 713 Views
  • 2 replies
  • 0 likes
  • Storage on sd card
  • 713 Views
  • 2 replies
  • 0 likes

Android app doesn't recognize my premium user

SIgned up about 3-4 hours ago and the android app doesnt recognise my priemum user credentials?

  • Newbie
  • SIgned up about 3-4 hours ago and the android app doesnt recognise my priemum user credentials?
  • ainxe90
  • Newbie
  • 442 Views
  • 2 replies
  • 0 likes
  • 442 Views
  • 2 replies
  • 0 likes

Solved!! Android mobile

How do you add your own music to Spotify from an android mobile phone? I'm actually a musician, how do I share my own music?

  • Casual Listener
  • How do you add your own music to Spotify from an android mobile phone? I'm actually a musician, how do I share my own music?
  • MjBeAtZ50
  • Casual Listener
  • 1123 Views
  • 2 replies
  • 0 likes
  • 1123 Views
  • 2 replies
  • 0 likes

Can't share between Facebook users

I have Facebook and so does my friend. Both our accounts are linked with spotify and he can send me messages but I can't send him. We both use android phones. Any help is appreciated.Zoe.

  • Casual Listener
  • I have Facebook and so does my friend. Both our accounts are linked with spotify and he can send me messages but I can't send him. We both use android phones. Any help is appreciated. Zoe.
  • 503 Views
  • 0 replies
  • 0 likes
  • Facebook
    share music
  • 503 Views
  • 0 replies
  • 0 likes

Chromecast 2nd Generation support

So it is November 23rd 2015 and I have bought the second generation chromecast and was really excited to use it. I unpackaged it set it up and went to my Spotify application and realized it was not detecting any devices as it would detect my ps3 I un...

  • Regular
  • So it is November 23rd 2015 and I have bought the second generation chromecast and was really excited to use it. I unpackaged it set it up and went to my Spotify application and realized it was not d...
  • iicoolj
  • Regular
  • 623 Views
  • 1 replies
  • 0 likes
  • Chromecast Android
  • 623 Views
  • 1 replies
  • 0 likes

Spotify Running

Can't find the Spotify Running tool in my android, was it removed? or should i try to reinstall?

  • Newbie
  • Can't find the Spotify Running tool in my android, was it removed? or should i try to reinstall?
  • 244 Views
  • 0 replies
  • 0 likes
  • 244 Views
  • 0 replies
  • 0 likes

Week Discoveries

Good morning! I can listen to a playlist discoveries of the oldest week? I liked that playlist, but I did not save

  • Newbie
  • Good morning! I can listen to a playlist discoveries of the oldest week? I liked that playlist, but I did not save
  • Javierpl
  • Newbie
  • 307 Views
  • 2 replies
  • 0 likes
  • 307 Views
  • 2 replies
  • 0 likes

Local Files not syncing/showing up.

Recently my local files became unavailable and undownloaded for whatever reason. I have tried to get them back by following all the steps on every single forum I could find and absolutely nothing has worked so far. In fact the issue has gotten worse....

  • Newbie
  • ...y phone it shows that there are 11 songs in the playlist but when I open it only one shows up and is greyed out.   Both spotify.exe's are allowed through the firewall under public and private....
  • bunyos
  • Newbie
  • 419 Views
  • 2 replies
  • 0 likes
  • 419 Views
  • 2 replies
  • 0 likes

Headset buttons override on 5.1.2 Lollipop

Hi. Been using Spotify on Android (phone: Galaxy S2). Everything was fine when I had the original software for the phone (4.1.2 Jelly Bean). The headset buttons would control the music app that was currently active. For example, if Spotify was turned...

  • Newbie
  • Hi.   Been using Spotify on Android (phone: Galaxy S2). Everything was fine when I had the original software for the phone (4.1.2 Jelly Bean). The headset buttons would control the music app t...
  • 341 Views
  • 0 replies
  • 0 likes
  • 341 Views
  • 0 replies
  • 0 likes

Ayuda

Pague en el Oxxo Spotify Premium, pero sigo teniendo Spotify Gratis, porfavor ayúdenme.

  • Newbie
  • Pague en el Oxxo Spotify Premium, pero sigo teniendo Spotify Gratis, porfavor ayúdenme.
  • 136 Views
  • 0 replies
  • 0 likes
  • 136 Views
  • 0 replies
  • 0 likes

Spotify problem on my android

So i paid the 99 cents for the 3 months thing, Then I already put my card number and the others, But then when I tried to pick a song it doesnt want cause it says i need to purchase the premium, but I already did it. and my credit card record list sa...

  • Casual Listener
  • So i paid the 99 cents for the 3 months thing, Then I already put my card number and the others, But then when I tried to pick a song it doesnt want cause it says i need to purchase the premium, but ...
  • Vibeklopez
  • Casual Listener
  • 267 Views
  • 2 replies
  • 0 likes
  • 267 Views
  • 2 replies
  • 0 likes

Subscription payment error

I tried to pay the 3months for .99 but my card wasn't going thru I tried it a few times but no luck. I used a different phone too but no luck either. Then I noticed a lock where u type in your card number. I clicked on it and brought me to a "trustwa...

  • Newbie
  • I tried to pay the 3months for .99 but my card wasn't going thru I tried it a few times but no luck. I used a different phone too but no luck either. Then I noticed a lock where u type in your card n...
  • 159 Views
  • 0 replies
  • 0 likes
  • 159 Views
  • 0 replies
  • 0 likes

Samsung Galaxy S 5 help

Need help closing the application in my phone so it stops randomly popping a notification when a song switches when I am running spotify on my pc.

  • Casual Listener
  • Need help closing the application in my phone so it stops randomly popping a notification when a song switches when I am running spotify on my pc.
  • Xanderhunter
  • Casual Listener
  • 788 Views
  • 2 replies
  • 0 likes
  • 788 Views
  • 2 replies
  • 0 likes

Disabling push advertisements on Android

Hi All, I'm a paying Spotify customer; I'm happy to support artists and eliminate ads from my stream. Recently however the Spotify app itself (on Android) has started pushing ads as Android notifications! I had a chat with support, and it turns out t...

  • Visitor
  • Hi All,   I'm a paying Spotify customer; I'm happy to support artists and eliminate ads from my stream.  Recently however the Spotify app itself (on Android) has started pushing ads as An...
  • DPetrillo
  • Newbie
  • 10366 Views
  • 2 replies
  • 0 likes
  • 10366 Views
  • 2 replies
  • 0 likes

add to playlist - favourite at top of list new feature?

hi team,i often add tracks to my big play list, so would be cool if i could pin this to top of playlist listnew feature ? thanksdan

  • Visitor
  • hi team, i often add tracks to my big play list, so would be cool if i could pin this to top of playlist list new feature ? 😉 thanks dan
  • 148 Views
  • 0 replies
  • 0 likes
  • 148 Views
  • 0 replies
  • 0 likes