Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 60274 Views
  • 68 replies
  • 26 likes
  • 60274 Views
  • 68 replies
  • 26 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Regular
  • 28347 Views
  • 5 replies
  • 0 likes
  • 28347 Views
  • 5 replies
  • 0 likes

Allow songs in a Playlist to be manually sorted on android.

Chris Samaan started this petition with a single signature. It needs many more. It takes 3 seconds. Please sign it at: Allow songs in a Playlist to be manually sorted on android.

  • Newbie
  • Chris Samaan started this petition with a single signature.   It needs many more. It takes 3 seconds. Please sign it at:   Allow songs in a Playlist to be manually sorted on androi...
  • 518 Views
  • 0 replies
  • 0 likes
  • editing
    music
  • 518 Views
  • 0 replies
  • 0 likes

Solved!! 'Running' disappeared after update to versjon 4.4.0.1008!

Hi allI am a Premium user who lost the running function in Spotify. I have re-installed the app after deleting all old files, turned the phone off and back on ++ I've tried it all, but still no 'Running'I have versjon 4.4.0.1008. Can someone PLEASE t...

  • Regular
  • Hi all I am a Premium user who lost the running function in Spotify. I have re-installed the app after deleting all old files,  turned the phone off and back on ++ I've tried it all, but sti...
  • virgial
  • Newbie
  • 1201 Views
  • 10 replies
  • 2 likes
  • 1201 Views
  • 10 replies
  • 2 likes

playlist songs coming back after being deleted

hi all,using spotify on android, HTC, with offline mode.songs deleted from playlists coming back when the app is launched again....so I need to delete those entries again...it does not happen always, so no clue of the reason of this erratic behavior....

  • Newbie
  • hi all, using spotify on android, HTC, with offline mode. songs deleted from playlists coming back when the app is launched again....so I need to delete those entries again... it does no...
  • 217 Views
  • 0 replies
  • 0 likes
  • 217 Views
  • 0 replies
  • 0 likes

Downloaded songs for offline are gone.

Hi, I just wanted to solve my problem. I have downloaded songs for offline more like 5 to 7 playlists and around 500+ songs. I downloaded it since Dec. 22 and yesterday it was still saved but now Dec. 23 when I'm listening to my downloaded songs, my ...

  • Visitor
  • Hi, I just wanted to solve my problem. I have downloaded songs for offline more like 5 to 7 playlists and around 500+ songs. I downloaded it since Dec. 22 and yesterday it was still saved but now Dec...
  • woodandrew90
  • Roadie
  • 380 Views
  • 4 replies
  • 0 likes
  • Android
  • 380 Views
  • 4 replies
  • 0 likes

Not saving to SD card on Android marshmallow (6.0)

My moto x pure edition just updated to marshmallow and now storage on SD card doesn't work. Anyone have any experience with fixing this?

  • Casual Listener
  • My moto x pure edition just updated to marshmallow and now storage on SD card doesn't work. Anyone have any experience with fixing this?
  • Jplargente
  • Newbie
  • 774 Views
  • 2 replies
  • 0 likes
  • Storage on sd card
  • 774 Views
  • 2 replies
  • 0 likes

Android app doesn't recognize my premium user

SIgned up about 3-4 hours ago and the android app doesnt recognise my priemum user credentials?

  • Newbie
  • SIgned up about 3-4 hours ago and the android app doesnt recognise my priemum user credentials?
  • ainxe90
  • Newbie
  • 496 Views
  • 2 replies
  • 0 likes
  • 496 Views
  • 2 replies
  • 0 likes

Solved!! Android mobile

How do you add your own music to Spotify from an android mobile phone? I'm actually a musician, how do I share my own music?

  • Casual Listener
  • How do you add your own music to Spotify from an android mobile phone? I'm actually a musician, how do I share my own music?
  • MjBeAtZ50
  • Casual Listener
  • 1198 Views
  • 2 replies
  • 0 likes
  • 1198 Views
  • 2 replies
  • 0 likes

Can't share between Facebook users

I have Facebook and so does my friend. Both our accounts are linked with spotify and he can send me messages but I can't send him. We both use android phones. Any help is appreciated.Zoe.

  • Casual Listener
  • I have Facebook and so does my friend. Both our accounts are linked with spotify and he can send me messages but I can't send him. We both use android phones. Any help is appreciated. Zoe.
  • 546 Views
  • 0 replies
  • 0 likes
  • Facebook
    share music
  • 546 Views
  • 0 replies
  • 0 likes

Chromecast 2nd Generation support

So it is November 23rd 2015 and I have bought the second generation chromecast and was really excited to use it. I unpackaged it set it up and went to my Spotify application and realized it was not detecting any devices as it would detect my ps3 I un...

  • Regular
  • So it is November 23rd 2015 and I have bought the second generation chromecast and was really excited to use it. I unpackaged it set it up and went to my Spotify application and realized it was not d...
  • iicoolj
  • Regular
  • 698 Views
  • 1 replies
  • 0 likes
  • Chromecast Android
  • 698 Views
  • 1 replies
  • 0 likes

Spotify Running

Can't find the Spotify Running tool in my android, was it removed? or should i try to reinstall?

  • Newbie
  • Can't find the Spotify Running tool in my android, was it removed? or should i try to reinstall?
  • 269 Views
  • 0 replies
  • 0 likes
  • 269 Views
  • 0 replies
  • 0 likes

Week Discoveries

Good morning! I can listen to a playlist discoveries of the oldest week? I liked that playlist, but I did not save

  • Newbie
  • Good morning! I can listen to a playlist discoveries of the oldest week? I liked that playlist, but I did not save
  • Javierpl
  • Newbie
  • 341 Views
  • 2 replies
  • 0 likes
  • 341 Views
  • 2 replies
  • 0 likes

Local Files not syncing/showing up.

Recently my local files became unavailable and undownloaded for whatever reason. I have tried to get them back by following all the steps on every single forum I could find and absolutely nothing has worked so far. In fact the issue has gotten worse....

  • Newbie
  • Recently my local files became unavailable and undownloaded for whatever reason.  I have tried to get them back by following all the steps on every single forum I could find and absolutely nothi...
  • bunyos
  • Newbie
  • 470 Views
  • 2 replies
  • 0 likes
  • 470 Views
  • 2 replies
  • 0 likes

Headset buttons override on 5.1.2 Lollipop

Hi. Been using Spotify on Android (phone: Galaxy S2). Everything was fine when I had the original software for the phone (4.1.2 Jelly Bean). The headset buttons would control the music app that was currently active. For example, if Spotify was turned...

  • Newbie
  • Hi.   Been using Spotify on Android (phone: Galaxy S2). Everything was fine when I had the original software for the phone (4.1.2 Jelly Bean). The headset buttons would control the music app t...
  • 355 Views
  • 0 replies
  • 0 likes
  • 355 Views
  • 0 replies
  • 0 likes

Ayuda

Pague en el Oxxo Spotify Premium, pero sigo teniendo Spotify Gratis, porfavor ayúdenme.

  • Newbie
  • Pague en el Oxxo Spotify Premium, pero sigo teniendo Spotify Gratis, porfavor ayúdenme.
  • 155 Views
  • 0 replies
  • 0 likes
  • 155 Views
  • 0 replies
  • 0 likes

Spotify problem on my android

So i paid the 99 cents for the 3 months thing, Then I already put my card number and the others, But then when I tried to pick a song it doesnt want cause it says i need to purchase the premium, but I already did it. and my credit card record list sa...

  • Casual Listener
  • So i paid the 99 cents for the 3 months thing, Then I already put my card number and the others, But then when I tried to pick a song it doesnt want cause it says i need to purchase the premium, but ...
  • Vibeklopez
  • Casual Listener
  • 306 Views
  • 2 replies
  • 0 likes
  • 306 Views
  • 2 replies
  • 0 likes

Subscription payment error

I tried to pay the 3months for .99 but my card wasn't going thru I tried it a few times but no luck. I used a different phone too but no luck either. Then I noticed a lock where u type in your card number. I clicked on it and brought me to a "trustwa...

  • Newbie
  • I tried to pay the 3months for .99 but my card wasn't going thru I tried it a few times but no luck. I used a different phone too but no luck either. Then I noticed a lock where u type in your card n...
  • 176 Views
  • 0 replies
  • 0 likes
  • 176 Views
  • 0 replies
  • 0 likes

Samsung Galaxy S 5 help

Need help closing the application in my phone so it stops randomly popping a notification when a song switches when I am running spotify on my pc.

  • Casual Listener
  • Need help closing the application in my phone so it stops randomly popping a notification when a song switches when I am running spotify on my pc.
  • Xanderhunter
  • Casual Listener
  • 825 Views
  • 2 replies
  • 0 likes
  • 825 Views
  • 2 replies
  • 0 likes

Disabling push advertisements on Android

Hi All, I'm a paying Spotify customer; I'm happy to support artists and eliminate ads from my stream. Recently however the Spotify app itself (on Android) has started pushing ads as Android notifications! I had a chat with support, and it turns out t...

  • Visitor
  • Hi All,   I'm a paying Spotify customer; I'm happy to support artists and eliminate ads from my stream.  Recently however the Spotify app itself (on Android) has started pushing ads as An...
  • DPetrillo
  • Newbie
  • 10521 Views
  • 2 replies
  • 0 likes
  • 10521 Views
  • 2 replies
  • 0 likes

add to playlist - favourite at top of list new feature?

hi team,i often add tracks to my big play list, so would be cool if i could pin this to top of playlist listnew feature ? thanksdan

  • Visitor
  • hi team, i often add tracks to my big play list, so would be cool if i could pin this to top of playlist list new feature ? 😉 thanks dan
  • 167 Views
  • 0 replies
  • 0 likes
  • 167 Views
  • 0 replies
  • 0 likes

Metadata files

Hi all,I have a zenfoe2 with latest Android version and spotify premium on.When I hear music in my car (bmw), I cannot see the album cover on my display.i ask you if there is a way to show all metadata files.Second, the oly way to connect the app to ...

  • Newbie
  • Hi all, I have a zenfoe2 with latest Android version and spotify premium on. When I hear music in my car (bmw), I cannot see the album cover on my display. i ask you if there is a way to show all ...
  • 171 Views
  • 0 replies
  • 0 likes
  • 171 Views
  • 0 replies
  • 0 likes