Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Solved!! New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 64277 Views
  • 68 replies
  • 26 likes
  • 64277 Views
  • 68 replies
  • 26 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Regular
  • 28709 Views
  • 5 replies
  • 0 likes
  • 28709 Views
  • 5 replies
  • 0 likes

Solved!! Lost all saved music.

Im not sure what happened but when i went to use my spotify today, all my saved songs/albums/ and Playlist were gone. I never have to log into it, its always logged in but today i did. I was able to recover my playlist but is their anything i can do ...

  • Newbie
  • Im not sure what happened but when i went to use my spotify today, all my saved songs/albums/ and Playlist were gone. I never have to log into it, its always logged in but today i did. I was able to ...
  • 1278496345
  • Newbie
  • 8970 Views
  • 2 replies
  • 0 likes
  • 8970 Views
  • 2 replies
  • 0 likes

Fcbk accnt-username accnt

I created an account through facebook, now I want to switch it over to a user account without losing my playlists & premium account.Suggestions please.

  • Visitor
  • I created an account through facebook, now I want to switch it over to a user account without losing my playlists & premium account. Suggestions please.
  • user-removed
  • Not applicable
  • 325 Views
  • 1 replies
  • 0 likes
  • 325 Views
  • 1 replies
  • 0 likes

Weird Bug

Hello, I've been using spotify for a few weeks now. I have this issue where when I lock the screen of my phone, the current song changes to a random one. It doesn't always occur, and I can unlock the screen back, change the song back to the one I sel...

  • Newbie
  • Hello, I've been using spotify for a few weeks now. I have this issue where when I lock the screen of my phone, the current song changes to a random one. It doesn't always occur, and I can unlock the...
  • 164 Views
  • 0 replies
  • 0 likes
  • 164 Views
  • 0 replies
  • 0 likes

new songs and artists

I love the song (i dont want to loose your love tonight ) or here more garth Brooks and songs like when doves cry from the movie romeo and julet (Leonardo dicaprio version ) more music. Send an email out to everyone asking what songs to add this mont...

  • Newbie
  • I love the song (i dont want to loose your love tonight ) or here more garth Brooks and songs like when doves cry from the movie romeo and julet (Leonardo dicaprio version ) more music. Send an email...
  • 242 Views
  • 0 replies
  • 0 likes
  • 242 Views
  • 0 replies
  • 0 likes

Login from a different country

I'm from the Philippines, but moved to Qatar for work. I got logged out of Viber, and could no longer log back in because of this thread's subject. I tried changing my location country, but Qatar is not listed in your website. So, what now? No Viber ...

  • Newbie
  • I'm from the Philippines, but moved to Qatar for work. I got logged out of Viber, and could no longer log back in because of this thread's subject. I tried changing my location country, but Qatar is ...
  • 268 Views
  • 0 replies
  • 0 likes
  • Different country
  • 268 Views
  • 0 replies
  • 0 likes

spotify premium not working!!

Why is my spotify not working!!! It opens... black screen... then closes!! Useless

  • Casual Listener
  • Why is my spotify not working!!! It opens... black screen... then closes!! Useless
  • Nico
  • Community Legend
  • 382 Views
  • 4 replies
  • 0 likes
  • 382 Views
  • 4 replies
  • 0 likes

sharing music on Facebook from my htc evo

Can I share music to facebook from my HTC EVO ? I have the premium app.....

  • Newbie
  • Can I share music to facebook from my HTC EVO ? I have the premium app.....
  • user-removed
  • Not applicable
  • 475 Views
  • 2 replies
  • 0 likes
  • 475 Views
  • 2 replies
  • 0 likes

7 inch Tablet only plays shuffled songs

I have a 7 inch Nexus 7 2013 tablet and whenever I try to play an individual song the song doesn’t play and the shuffle button 'blinks' twice, only when I press shuffle will the music play... Has Spotify changed their policy towards 7 inch tablets? C...

  • Visitor
  • I have a 7 inch Nexus 7 2013 tablet and whenever I try to play an individual song the song doesn’t play and the shuffle button 'blinks' twice, only when I press shuffle will the music play....
  • 279 Views
  • 0 replies
  • 0 likes
  • 279 Views
  • 0 replies
  • 0 likes

Andriod - Can't rearrange songs in playlist

I have an android phone, I've had premium for 2 months now and I still cant figure out how to rearrange songs in a playlist that I've created.. is this available for android? I've tried everything.

  • Newbie
  • I have an android phone, I've had premium for 2 months now and I still cant figure out how to rearrange songs in a playlist that I've created.. is this available for android? I've tried everything.
  • user-removed
  • Not applicable
  • 290 Views
  • 1 replies
  • 0 likes
  • 290 Views
  • 1 replies
  • 0 likes

Volume inconsistent

No matter what Android device I play from, the volume lowers and rises of its own accord. I have 6 different devices and it does the same thing on average 5-6 times per playback. No issues at all on my desktop or laptops. Very annoying.

  • Newbie
  • No matter what Android device I play from, the volume lowers and rises of its own accord. I have 6 different devices and it does the same thing on average 5-6 times per playback. No issues at all on ...
  • user-removed
  • Not applicable
  • 427 Views
  • 1 replies
  • 0 likes
  • 427 Views
  • 1 replies
  • 0 likes

Some songs downloading over network with option turned off.

I'm new to spotify and while I'm not on Wi-Fi I'm saving music to download when I can connect. In my options I have the options to download over cell network turned off(gray). When I start saving songs(in same album even) I'll get the gray download i...

  • Newbie
  • I'm new to spotify and while I'm not on Wi-Fi I'm saving music to download when I can connect. In my options I have the options to download over cell network turned off(gray). When I start saving son...
  • 557 Views
  • 0 replies
  • 0 likes
  • 557 Views
  • 0 replies
  • 0 likes

Solved!! Playing whole album immediately

Hi, I recently got premium and decided to install the android app. However, I can't figure out for the life of me how to play a whole album immediately. I can add it to queue, but if I decide partway through my queue that I'd rather listen to a diffe...

  • Casual Listener
  • Hi, I recently got premium and decided to install the android app. However, I can't figure out for the life of me how to play a whole album immediately. I can add it to queue, but if I decide partway...
  • Mister_Sherman
  • Newbie
  • 2196 Views
  • 5 replies
  • 0 likes
  • 2196 Views
  • 5 replies
  • 0 likes

Another day, another bug: Offline music uninstalled.

Another day with Spotify on Android, another bug to waste my time. This has happened a couple of times in my year of premium : all albums downloaded and saved for offline listening have been switched to 'off' and so I have to manually reset the slide...

  • Roadie
  • Another day with Spotify on Android, another bug to waste my time.   This has happened a couple of times in my year of premium :  all albums downloaded and saved for offline listening&nbs...
  • 275 Views
  • 0 replies
  • 0 likes
  • 275 Views
  • 0 replies
  • 0 likes

Samsung Galaxy S5 Close All Apps

Hi guys, I just replaced my galaxy s5 with another one through insurance and I noticed that when I close all apps, spotify stops playing. On my old phone, spotify (and soundcloud) would still keep playing music even when I close all apps. Now only so...

  • Regular
  • Hi guys, I just replaced my galaxy s5 with another one through insurance and I noticed that when I close all apps, spotify stops playing. On my old phone, spotify (and soundcloud) would still keep p...
  • fredrikhans
  • Newbie
  • 2570 Views
  • 7 replies
  • 4 likes
  • 2570 Views
  • 7 replies
  • 4 likes

disable automatic renewal

Please add this feature. I dont want to cancel my subscription, but I do not want it to automatically renew.

  • Newbie
  • Please add this feature. I dont want to cancel my subscription, but I do not want it to automatically renew.
  • user-removed
  • Not applicable
  • 1309 Views
  • 2 replies
  • 2 likes
  • 1309 Views
  • 2 replies
  • 2 likes

Solved!! Audio Effects fail on Galaxy S6 (EQ Setings)

Ok, I'm a noob here and I've searched quite a bit, still not finding anything about this even though I'm pretty sure I've gotten as far as I have thanks to this board. I can get my EQ settings perfect using Spotify on my GS6 (takes me to my phone's n...

  • Casual Listener
  • Ok, I'm a noob here and I've searched quite a bit, still not finding anything about this even though I'm pretty sure I've gotten as far as I have thanks to this board.  I can get my EQ settings ...
  • mo4ya2000
  • Regular
  • 10297 Views
  • 5 replies
  • 0 likes
  • Audio Effects
    eq
    Galaxy S6
    GS6
    Samsung S6
  • 10297 Views
  • 5 replies
  • 0 likes

I lost my Starred album!

I was using Spotify on my Windows PC and I noticed I had two Starred playlists for some reason. One acted as a normal Starred album and one as a normal user-created playlist in a reversed song order. So I deleted the other playlist but now I don't se...

  • Visitor
  • I was using Spotify on my Windows PC and I noticed I had two Starred playlists for some reason. One acted as a normal Starred album and one as a normal user-created playlist in a reversed song order....
  • 260 Views
  • 0 replies
  • 0 likes
  • 260 Views
  • 0 replies
  • 0 likes

slow playback

Hi,I have spotify app on my nexus 4 lollipop and I have a good connection speed .. 20 Mbps and ping around 40.But playback is very very slow, as if connection speed is low.I called my ISP many times, thinking that there's a problem with connection sp...

  • Regular
  • Hi, I have spotify app on my nexus 4 lollipop and I have a good connection speed .. 20 Mbps and ping around 40. But playback is very very slow, as if connection speed is low. I called my ISP m...
  • 1129738315
  • Newbie
  • 1316 Views
  • 11 replies
  • 0 likes
  • 1316 Views
  • 11 replies
  • 0 likes

javascript

I want to buy premium and when entering data give below and tell me that I need to activate javascript to continue the flow of buying someone can help ?

  • Newbie
  • I want to buy premium and when entering data give below and tell me that I need to activate javascript to continue the flow of buying someone can help ?
  • 297 Views
  • 0 replies
  • 0 likes
  • 297 Views
  • 0 replies
  • 0 likes

You appear to be loging in from a different country.

Hi,I am getting the you appear to be loging in from a different country when trying to sign in through my Facebook account.I have not used spotify or Facebook for some months but have been living in the same country since last using spotify. I did lo...

  • Casual Listener
  • Hi, I am getting the you appear to be loging in from a different country when trying to sign in through my Facebook account. I have not used spotify or Facebook for some months but have been living...
  • Hg7
  • Casual Listener
  • 331 Views
  • 1 replies
  • 0 likes
  • 331 Views
  • 1 replies
  • 0 likes