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Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 47080 Views
  • 66 replies
  • 25 likes
  • 47080 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 879961 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 879961 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26864 Views
  • 4 replies
  • 0 likes
  • 26864 Views
  • 4 replies
  • 0 likes

Offline Playlists are gone after SD Card disconnect

Hey folks, I am facing quite an annoying bug, but let me explain the situation first.My phone sadly doesn't like SD cards. This means that it sometimes randomly "ejects" my card and reconnects to it immediately afterwards. It is a bit weird but it do...

  • Casual Listener
  • Hey folks, I am facing quite an annoying bug, but let me explain the situation first. My phone sadly doesn't like SD cards. This means that it sometimes randomly "ejects" my card and reconnects to i...
  • Shoeman
  • Music Fan
  • 517 Views
  • 3 replies
  • 1 likes
  • 517 Views
  • 3 replies
  • 1 likes

Radio wont play

Hi there, I'm a premium user and I use to enjoy listening to the "Rock" and "Metal" and "Pop" radio stations through my phone on the home sterio system but for some strange reason, I can no longer do this? and don't understant why? Can anyone help?

  • Newbie
  • Hi there,  I'm a premium user and I use to enjoy listening to the "Rock" and "Metal" and "Pop" radio stations through my phone on the home sterio system  but for some strange reason, I can ...
  • 193 Views
  • 0 replies
  • 0 likes
  • 193 Views
  • 0 replies
  • 0 likes

Spotify won't load on Galaxy S5

Hello. I can't get Spotify to load anymore. I just keep getting a dialog box saying 'Spotify has had to close'. I'm a premium member and the service has been great up until now. I have tried clearing the cache, uninstalling and re-installing the app ...

  • Casual Listener
  • Hello. I can't get Spotify to load anymore. I just keep getting a dialog box saying 'Spotify has had to close'. I'm a premium member and the service has been great up until now. I have tried clearing...
  • leagq
  • Casual Listener
  • 9766 Views
  • 36 replies
  • 0 likes
  • galaxy s5
    stop
  • 9766 Views
  • 36 replies
  • 0 likes

Suggested songs

Is there a way to get suggested songs, like when you shuffle play an artist or song on mobile with a free subcripton, with premium?

  • Casual Listener
  • Is there a way to get suggested songs, like when you shuffle play an artist or song on mobile with a free subcripton, with premium?
  • 236 Views
  • 0 replies
  • 0 likes
  • 236 Views
  • 0 replies
  • 0 likes

Solved!! Repeat 1 stuck after having premium

I got Spotify premium for a few months and then a couple weeks ago had to cancel it for lack of funds, and I had the repeat option set to one song over and over, and now after canceling premium, I can't turn the repeat 1 off and it plays one song ove...

  • Casual Listener
  • I got Spotify premium for a few months and then a couple weeks ago had to cancel it for lack of funds, and I had the repeat option set to one song over and over, and now after canceling premium, I ca...
  • brasspolemonkey
  • Casual Listener
  • 7745 Views
  • 8 replies
  • 0 likes
  • Premium
    Repeat stuck
  • 7745 Views
  • 8 replies
  • 0 likes

How to move a playlist to Albums

Hi, I recently uploaded an album to Spotify from the Downloads section of my computer. The only way I could figure out how to upload the album was to upload it into a playlist. I would prefer for the album to be with my other albums, instead of as a ...

  • Newbie
  • Hi,   I recently uploaded an album to Spotify from the Downloads section of my computer. The only way I could figure out how to upload the album was to upload it into a playlist. I would ...
  • 1016 Views
  • 0 replies
  • 0 likes
  • 1016 Views
  • 0 replies
  • 0 likes

Spotify Constantly skipping songs!

Why does my Spotify, both on Mac Desktop and Android keep skipping songs? It will play about 5-10 seconds of certain songs then just change to the next song! Its really frustrating and has me contamplating leaving spotify!

  • Gig Goer
  • Why does my Spotify, both on Mac Desktop and Android keep skipping songs?   It will play about 5-10 seconds of certain songs then just change to the next song!   Its really frustrating ...
  • 221 Views
  • 0 replies
  • 0 likes
  • 221 Views
  • 0 replies
  • 0 likes

Solved!! Playing local files on Android

Does anyone know if there is a plan to allow playing of local files on an Android device? When I created a playlist from my local files I was disappointed to find so many tracks that are not on Spotify. I have the CD's for the missing tracks so I'd l...

  • Casual Listener
  • Does anyone know if there is a plan to allow playing of local files on an Android device? When I created a playlist from my local files I was disappointed to find so many tracks that are not on Spoti...
  • goldhealer
  • Casual Listener
  • 435 Views
  • 2 replies
  • 0 likes
  • 435 Views
  • 2 replies
  • 0 likes

twitter

No puedo compartir mis canciones desde hace días, ya no esta activa esta accin

  • Newbie
  • No puedo compartir mis canciones desde hace días, ya no esta activa esta accin
  • 220 Views
  • 0 replies
  • 0 likes
  • 220 Views
  • 0 replies
  • 0 likes

Audio quality low when using any app

I very recently got a new phone, I've been a big spotify user for a while and have spotify premium.I installed it on my new phone and set the audio quality to high for my downloads. When playing songs while on the home screen it sounds very nice. How...

  • Newbie
  • I very recently got a new phone, I've been a big spotify user for a while and have spotify premium. I installed it on my new phone and set the audio quality to high for my downloads. When playing ...
  • naimzulkefli
  • Newbie
  • 2219 Views
  • 2 replies
  • 2 likes
  • 4x
    Apps
    audio
    honor
    huawei
    quality
  • 2219 Views
  • 2 replies
  • 2 likes

Account switched back to free

Hi. My spotify account has switched back from premium to free? Please can you let us know why? Username njcduffy. Contactable at njcduffy@hotmail.com.

  • Newbie
  • Hi. My spotify account has switched back from premium to free? Please can you let us know why? Username njcduffy. Contactable at njcduffy@hotmail.com.
  • 333 Views
  • 0 replies
  • 0 likes
  • 333 Views
  • 0 replies
  • 0 likes

Solved!! new phone and can't log in on new one

Please help. Old phone died and got a new one under warranty. But can't log into my premium account on new phone. Says account already created. Thanks very

  • Casual Listener
  • Please help. Old phone died and got a new one under warranty. But can't log into my premium account on new phone. Says account already created. Thanks very
  • KilimaKiu
  • Casual Listener
  • 14469 Views
  • 3 replies
  • 0 likes
  • 14469 Views
  • 3 replies
  • 0 likes

Se canceló mi cuenta premium de Spotify

Estaba escuchando música y de repente escuché un comercial de esos de Spotify, fue cuando me di cuenta que ya no tenía Premium ¿POR QUÉ?Mi papá me paga Spotify con su tarjeta mes con mes entonces no debería haber problema con el pago.

  • Newbie
  • Estaba escuchando música y de repente escuché un comercial de esos de Spotify, fue cuando me di cuenta que ya no tenía Premium ¿POR QUÉ? Mi papá me paga Spotify con su tarjeta mes con mes entonces n...
  • 156 Views
  • 0 replies
  • 0 likes
  • 156 Views
  • 0 replies
  • 0 likes

Offline Songs Skipping/Jumping After Around 10 Seconds

So I'm habing a proplem where some albums that I download do not work properly. I try play songs and after about 10 seconds it will automatically go to the next song and this sometimes happens with multiple songs in a row. It only happens on some of ...

  • Regular
  • So I'm habing a proplem where some albums that I download do not work properly. I try play songs and after about 10 seconds it will automatically go to the next song and this sometimes happens with m...
  • Binsk
  • Regular
  • 1662 Views
  • 6 replies
  • 0 likes
  • 1662 Views
  • 6 replies
  • 0 likes

Spotify won't stream via bluetooth to my bmw

I have a LG G2 with stock Android 4.2.2. (build number JDQ39B) Spotify is version 0.7.4.606.gd2ce8b10 The bluetooth "server" is latest version of software in a BMW 3-series 2013 model (aka F31) (TN-1.37.1 and MN-1.36.2) When I connect with bluetooth ...

  • Casual Listener
  • I have a LG G2 with stock Android 4.2.2. (build number JDQ39B) Spotify is version 0.7.4.606.gd2ce8b10 The bluetooth "server" is latest version of software in a BMW 3-series 2013 model (...
  • synergypsinc
  • Newbie
  • 16211 Views
  • 11 replies
  • 3 likes
  • 16211 Views
  • 11 replies
  • 3 likes

Eric14

Ya pague en el oxxo y mi cuenta no se hace premium ya cerre cesion, ya instale de nuevo la aplicacion y sigue igual

  • Newbie
  • Ya pague en el oxxo y mi cuenta no se hace premium ya cerre cesion, ya instale de nuevo la aplicacion y sigue igual
  • 228 Views
  • 0 replies
  • 0 likes
  • 228 Views
  • 0 replies
  • 0 likes

Cambiar correos

Tengo 2 cuentas en spotify, una de ellas con mi correo principal y la que uso normalmente (sin Premium) con el correo de mi madre. Queremos borrar una de las cuentas (la que no uso) y la que está con el correo de mi madre cambiarlo por el mío. He acc...

  • Newbie
  • Tengo 2 cuentas en spotify, una de ellas con mi correo principal y la que uso normalmente (sin Premium) con el correo de mi madre. Queremos borrar una de las cuentas (la que no uso) y la que está con...
  • 960 Views
  • 0 replies
  • 6 likes
  • cambio de correo
  • 960 Views
  • 0 replies
  • 6 likes

Spotify downloads EVERY time I open the app. PLEASE HELP!!!

Spotify downloads EVERY time I open the app. I have been having issues like these for a while. It KILLS my battery sinces it's ALWAYS downloading songs that I have ALREADY downloaded. Please help me with this or I will have to cancel MY subscription....

  • Casual Listener
  • Spotify downloads EVERY time I open the app.  I have been having issues like these for a while.  It KILLS my battery sinces it's ALWAYS downloading songs that I have ALREADY downloaded.&nbs...
  • 283 Views
  • 0 replies
  • 0 likes
  • 283 Views
  • 0 replies
  • 0 likes