Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • Sumit_Ghosh
  • Casual Listener
  • 52138 Views
  • 67 replies
  • 25 likes
  • 52138 Views
  • 67 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 882234 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 882234 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 27492 Views
  • 4 replies
  • 0 likes
  • 27492 Views
  • 4 replies
  • 0 likes

Solved!! playlist 'liked from radio' missing :(

Hi,I've been missing the liked from radio playlist for quite some time now. I probably deleted it by accident. Is there any way I can get it back?Thanks

  • Casual Listener
  • Hi, I've been missing the liked from radio playlist for quite some time now. I probably deleted it by accident. Is there any way I can get it back? Thanks 🙂
  • Data-Cain
  • Newbie
  • 2122 Views
  • 8 replies
  • 1 likes
  • Playlists deleted
    Radio
  • 2122 Views
  • 8 replies
  • 1 likes

Spotify Android

For some time I have used spotify android to play via bluetooth in car. Till now when i left the car the playing paused and when i returned to the car it resumed. Great. Now however if I leave the car spotify keeps playing on the phone in my pocket. ...

  • Newbie
  • For some time I have used spotify android to play via bluetooth in car. Till now when i left the car the playing paused and when i returned to the car it resumed. Great. Now however if I leave the ca...
  • 233 Views
  • 0 replies
  • 0 likes
  • 233 Views
  • 0 replies
  • 0 likes

Music keeps playing after picking up a call on my phone

Hi, Recently for 1-2 weeks I started getting this annoying bug when listening to Spotify on my Nexus 5. If I am listening to music and someone calls me, the music stops while the ringtone is playing but after I pickup the call the Spotify Music resum...

  • Roadie
  • Hi,   Recently for 1-2 weeks I started getting this annoying bug when listening to Spotify on my Nexus 5. If I am listening to music and someone calls me, the music stops w...
  • SubzeroSC
  • Roadie
  • 1496 Views
  • 2 replies
  • 0 likes
  • 1496 Views
  • 2 replies
  • 0 likes

Solved!! Music doesn't stop playing when i make a phone call or remove headphones

Same as above, music won't stop playing when i make a phone call or remove headphones. This only started recently, I have version 4.1.0.868. Has been happening on two different devices.

  • Regular
  • Same as above, music won't stop playing when i make a phone call or remove headphones. This only started recently, I have version 4.1.0.868. Has been happening on two different devices.
  • TheSeeker
  • Gig Goer
  • 3679 Views
  • 3 replies
  • 0 likes
  • 3679 Views
  • 3 replies
  • 0 likes

Mobile App doesn't pause music on incoming call

I am using Spotify on my Nexus 5 (Android 4.4.2) When I have an incoming call, Spotify does not pause the music or lower the volume.... I thought this was a basic feature, as other media players do that Am I missing something?

  • Regular
  • I am using Spotify on my Nexus 5 (Android 4.4.2)   When I have an incoming call, Spotify does not pause the music or lower the volume....   I thought this was a basic feature, as ot...
  • TheSeeker
  • Gig Goer
  • 3539 Views
  • 8 replies
  • 0 likes
  • 3539 Views
  • 8 replies
  • 0 likes

offline song/track glitch

I am using nexus 5, running Lollipop 5.1.1, running the latest Spotify app 3.3.0.982. I save albums and download the tracks for offline play when I have no internet connection. With the new release I have noticed gaps/glitch in play back. The play ba...

  • Newbie
  • I am using nexus 5, running Lollipop 5.1.1,  running the latest Spotify app 3.3.0.982.  I save albums and download the tracks for offline play when I have no internet connection. With the n...
  • 78finn
  • Music Fan
  • 1685 Views
  • 4 replies
  • 1 likes
  • 1685 Views
  • 4 replies
  • 1 likes

Unbelievable amount of data usage on background

I'm shocked to see how much data spotify used this month just on background. What's wrong with it?

  • Newbie
  • I'm shocked to see how much data spotify used this month just on background.  What's wrong with it? 
  • 512 Views
  • 0 replies
  • 0 likes
  • background
    Usage
  • 512 Views
  • 0 replies
  • 0 likes

Spotify getting suddenly much louder on Samsung S5

I'm a Premium subscriber. When I'm listening Spotify on my Samsung S5 Android, the music gets suddenly much louder after a while. This is painful, shocking and probably bad for my ears. I use many other sound applications, too, and none of them behav...

  • Newbie
  • I'm a Premium subscriber.   When I'm listening Spotify on my Samsung S5 Android, the music gets suddenly much louder after a while. This is painful, shocking and probably bad for my ears. I us...
  • 168 Views
  • 0 replies
  • 0 likes
  • 168 Views
  • 0 replies
  • 0 likes

App crashes on startup - Nexus 5 with Android 6.0

Hello,since some versions of the app (maybe a month or so) the app crashes right after startup on may Nexus 5 with Android 6.0.I also joined the beta program, but the beta versions did not solve the Problem.Thanks in advance.

  • Newbie
  • Hello, since some versions of the app (maybe a month or so) the app crashes right after startup on may Nexus 5 with Android 6.0. I also joined the beta program, but the beta versions did not solv...
  • diegolmv90
  • Newbie
  • 481 Views
  • 1 replies
  • 0 likes
  • 481 Views
  • 1 replies
  • 0 likes

Spotify crashes a lot since Lollipop update

Hi, I'm hoping this is a wider issue and not just my specific Nexus 5's problem to bear, however I couldn't see another recent thread... My Spotify frequently just crashes. In addition to that, sometimes when I turn it on, the screen goes black (and ...

  • Casual Listener
  • Hi,   I'm hoping this is a wider issue and not just my specific Nexus 5's problem to bear, however I couldn't see another recent thread...   My Spotify frequently just crashes. In a...
  • Forrix
  • Casual Listener
  • 4350 Views
  • 16 replies
  • 0 likes
  • 4350 Views
  • 16 replies
  • 0 likes

LG G3 Won't play music and randomly stops if it does

The past two weeks Spotify has slowly stopped working. It started by stopping playing music after sometime now it won't event play anything it just sits there like it's loading. I have tried reinstalling and clearing data. Seems to be a known problem...

  • Casual Listener
  • The past two weeks Spotify has slowly stopped working. It started by stopping playing music after sometime now it won't event play anything it just sits there like it's loading. I have tried reinstal...
  • ExQ
  • Casual Listener
  • 580 Views
  • 1 replies
  • 0 likes
  • 580 Views
  • 1 replies
  • 0 likes

No snowflakes!

Now we're getting closer to Christmas, let me be the first to say.... Don't you dare put those a.d.d snowflakes on my phone spotify haha. For the love of god please please keep the annoying white dots off the app this year. Who's with me? Anyone? Cri...

  • Roadie
  • Now we're getting closer to Christmas, let me be the first to say.... Don't you dare put those a.d.d snowflakes on my phone spotify haha. For the love of god please please keep the annoying white dot...
  • 223 Views
  • 0 replies
  • 0 likes
  • 223 Views
  • 0 replies
  • 0 likes

Can't log in?

I use Spotify pretty much every day. Today I opened the app and was logged out (I didn't do it, my fb was still logged in, idk what caused this) and since then if I try to log in it asks me to log into fb (even though its logged in on my browser), te...

  • Newbie
  • I use Spotify pretty much every day. Today I opened the app and was logged out (I didn't do it, my fb was still logged in, idk what caused this) and since then if I try to log in it asks me to log in...
  • 379 Views
  • 0 replies
  • 0 likes
  • Android
    facebok login
    Mobile
  • 379 Views
  • 0 replies
  • 0 likes

Premium gone

So this morning I found my spotify logged out on my mobile. When I tried logging in via Facebook, it was telling me to change country and so I did. Now that I managed to log in.....my premium is gone.

  • Newbie
  • So this morning I found my spotify logged out on my mobile. When I tried logging in via Facebook, it was telling me to change country and so I did. Now that I managed to log in.....my premium is gone.
  • sandervhuizen
  • Newbie
  • 387 Views
  • 1 replies
  • 0 likes
  • premium doesnt work
  • 387 Views
  • 1 replies
  • 0 likes

Note 5 spotify not working. help :(

I recently got a note 5 and have been using spotify with it for about a week now but it isn't working at all. Whenever I close the app the widget that should show up when u pull down the screen doesn't but the music keeps playing and everything and i...

  • Newbie
  • I recently got a note 5 and have been using spotify with it for about a week now but it isn't working at all. Whenever I close the app the widget that should show up when u pull down the screen doesn...
  • 233 Views
  • 0 replies
  • 0 likes
  • 233 Views
  • 0 replies
  • 0 likes

Log in to Droid

Going in circles trying to log in to droid - There is a problem logging in???? The very definiftion of insanity = doing the same thing expecting different results.... What is the fix for this?

  • Newbie
  • Going in circles trying to log in to droid - There is a problem logging in????   The very definiftion of insanity = doing the same thing expecting different results....   What is ...
  • 151 Views
  • 0 replies
  • 0 likes
  • 151 Views
  • 0 replies
  • 0 likes

premium

I paid for premium and the money was taken out of my bank account but my Spotify account still will not let me use premium.

  • Newbie
  • I paid for premium and the money was taken out of my bank account but my Spotify account still will not let me use premium.
  • Nico
  • Community Legend
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

Problemas en Samsung s5

Y el problema ya lleva más de un mes y nadie se digna en contestar oficialmente nada!!! En serio tengo que instalar un apk de una página x poniendo en riesgo mis datos para poder usar una app de PAGA????

  • Casual Listener
  • Y el problema ya lleva más de un mes y nadie se digna en contestar oficialmente nada!!! En serio tengo que instalar un apk de una página x poniendo en riesgo mis datos para poder usar una app de PAGA...
  • Geonerd
  • Regular
  • 345 Views
  • 1 replies
  • 0 likes
  • Spotify Samsung s5 close crash
  • 345 Views
  • 1 replies
  • 0 likes

Bluetooth headphones do not work properly with built in android Eq

So i bought Bose soundlink AE2 bluetooth headphones. Eversince i use them, my built in android EQ does not work with spotify.I can get the EQ to work by switching to my mediaplayer, play local stored music on my phone, then return to spotify>menu>equ...

  • Newbie
  • So i bought Bose soundlink AE2 bluetooth headphones. Eversince i use them, my built in android EQ does not work with spotify. I can get the EQ to work by switching to my mediaplayer, play local stor...
  • 879 Views
  • 0 replies
  • 0 likes
  • Bluetooth problems
    Equalizer
    Help
    samsung galaxy s6 edge
    Troubleshooting
  • 879 Views
  • 0 replies
  • 0 likes

Bluetooth disconnects using Spotify on Galaxy Note 5

I recently got a new phone (Galaxy Note 5 from T-Mobile). The phone works fine with my BT headset, and connects with my Jeep Grand Cherokee. Google Play Music works fine with the Jeep. Everytime I try to play music in Spotify via Bluetooth, the song ...

  • Newbie
  • I recently got a new phone (Galaxy Note 5 from T-Mobile). The phone works fine with my BT headset, and connects with my Jeep Grand Cherokee.  Google Play Music works fine with the Jeep.  Ev...
  • elmer07
  • Casual Listener
  • 431 Views
  • 1 replies
  • 1 likes
  • 431 Views
  • 1 replies
  • 1 likes