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Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 50802 Views
  • 66 replies
  • 25 likes
  • 50802 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 881481 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 881481 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 27274 Views
  • 4 replies
  • 0 likes
  • 27274 Views
  • 4 replies
  • 0 likes

Offline songs, keep unsyncing.

Alot of people have had this issue and you dont seem to be doing anything about it. I love my spotify and the service I get with it but this is really irrititating, I am considering cancelling my Spotify as you are not offering the service I expect. ...

  • Casual Listener
  • Alot of people have had this issue and you dont seem to be doing anything about it. I love my spotify and the service I get with it but this is really irrititating, I am considering cancelling my Spo...
  • 422 Views
  • 0 replies
  • 0 likes
  • Songs Unsyncing
  • 422 Views
  • 0 replies
  • 0 likes

Solved!! Play station 3

Hi guys. I can not even get the login screen on mi PS3 I just see "error to connect the PlayStation Network. Please try again later " it's really frustrating,

  • Casual Listener
  • Hi guys. I can not even get the login screen on mi PS3 I just see "error to connect the PlayStation Network. Please try again later " it's really frustrating,
  • Dragulv
  • Casual Listener
  • 771 Views
  • 3 replies
  • 0 likes
  • PlayStation
    ps3
  • 771 Views
  • 3 replies
  • 0 likes

Track Unavailable sometimes on Cellular data

Hey all. So I first noticed this problem when Spotify released their "Running" play lists. I tried to play them and got the "track unavailable" error on every song I tried to play. I was able to play them when I got home on wifi.Since then occasional...

  • Newbie
  • Hey all. So I first noticed this problem when Spotify released their "Running" play lists. I tried to play them and got the "track unavailable" error on every song I tried to play. I was able to play...
  • madmonkey23
  • Roadie
  • 298 Views
  • 1 replies
  • 1 likes
  • 298 Views
  • 1 replies
  • 1 likes

Spotify Connect even in Offline Mode and outside WLAN ?

Hi, friday i sat in the office listening to music through spotify on my mobile phone. Spotify was in Offline Mode and WLAN was turned off when suddenly the music switched and i noticed that my wife at home started the desktop app playing music.Spotif...

  • Gig Goer
  • Hi, friday i sat in the office listening to music through spotify on my mobile phone. Spotify was in Offline Mode and WLAN was turned off when suddenly the music switched and i noticed that my w...
  • 453 Views
  • 0 replies
  • 0 likes
  • 453 Views
  • 0 replies
  • 0 likes

Bluetooth

I paired my Samsung Galaxy S4 to my 2013 Chevy Cruze however I tried to play Spotify and it doesn't play on my car. It plays through my phone. Do I need to change some setting on my phone? How do I get it to work?

  • Newbie
  • I paired my Samsung Galaxy S4 to my 2013 Chevy Cruze however I tried to play Spotify and it doesn't play on my car. It plays through my phone. Do I need to change some setting on my phone? How do I g...
  • 201 Views
  • 0 replies
  • 0 likes
  • 201 Views
  • 0 replies
  • 0 likes

Songs that are no longer available are playing with no sound, and shuffle isn't that great

Hello, My complaint is that on mobile, with the random shuffle playlist, songs that are no longer available, such as Taylor Swift's songs, are popping up and being played, but no sound comes out of it, forcing me to waste a skip. I feel the shuffle a...

  • Casual Listener
  • Hello,   My complaint is that on mobile, with the random shuffle playlist, songs that are no longer available, such as Taylor Swift's songs, are popping up and being played, but no sound comes...
  • 257 Views
  • 0 replies
  • 0 likes
  • 257 Views
  • 0 replies
  • 0 likes

kindle 8.9 tablet previously played all songs but now will only shuffle songs

Love spotify and listen to it on kindle 8.9 tablets, all songs available to create playlists. Last week went into spotify and could only shuffle songs from playlist. Pls help. Any advice really welcome.

  • Regular
  • Love spotify and listen to it on kindle 8.9 tablets, all songs available to create playlists. Last week went into spotify and could only shuffle songs from playlist. Pls help. Any advice really welco...
  • loppo
  • Casual Listener
  • 996 Views
  • 12 replies
  • 0 likes
  • 996 Views
  • 12 replies
  • 0 likes

Song stops when phone sleeps with pattern lock - Nexus 6, Android 6 (Marshmallow)

I have a Nexus 6. I noticed this behavior after updating to Android 6. When a pattern lock is set (I haven't tested pin or password or any of the other types), if I have a song playing on Spotify and let the phone go to sleep, or if I use the power b...

  • Casual Listener
  • I have a Nexus 6. I noticed this behavior after updating to Android 6.   When a pattern lock is set (I haven't tested pin or password or any of the other types), if I have a song playing on Sp...
  • kingdavidp
  • Casual Listener
  • 303 Views
  • 2 replies
  • 0 likes
  • 303 Views
  • 2 replies
  • 0 likes

Adding local file FROM mobile device!

So I have found about 40 threads on how to add files from your desktop to a playlist, but what about adding a file from my phone to a playlist? I have a few that I would really love to add in but I can't find them again and was hoping to set it up th...

  • Newbie
  • So I have found about 40 threads on how to add files from your desktop to a playlist, but what about adding a file from my phone to a playlist? I have a few that I would really love to add in but I c...
  • user-removed
  • Not applicable
  • 296 Views
  • 4 replies
  • 0 likes
  • 296 Views
  • 4 replies
  • 0 likes

Lost PS4 Connect functionality after update

I just updated Spotify and my PS4 Connect functionality is gone. My phone sees the device and attempts to connect but fails every time. I tried resetting both devices and opening Spotify on PS4 so my account was active on both sides. Wanted to mentio...

  • Newbie
  • I just updated Spotify and my PS4 Connect functionality is gone. My phone sees the device and attempts to connect but fails every time. I tried resetting both devices and opening Spotify on PS4 so my...
  • Skitchdog
  • Casual Listener
  • 246 Views
  • 1 replies
  • 1 likes
  • 246 Views
  • 1 replies
  • 1 likes

I need some help

Someone I know was using their premium account on Spotify and had a video of songs in a play list showing so we could watch the video on youtube and the audio was comming threw their spotify program on their laptop can someone explain to me how they ...

  • Casual Listener
  • Someone I know was using their premium account on Spotify and had a video of songs in a play list showing so we could watch the video on youtube and the audio was comming threw their spotify program ...
  • mortax10
  • Casual Listener
  • 222 Views
  • 2 replies
  • 0 likes
  • 222 Views
  • 2 replies
  • 0 likes

Solved!! new phone

I got a new phone and when I try to log in to the mobile app it says I already created an account with my email. I have made sure I was using log in and not create account. I also removed my old phone from offline devices and logged out of all device...

  • Casual Listener
  • I got a new phone and when I try to log in to the mobile app it says I already created an account with my email. I have made sure I was using log in and not create account. I also removed my old phon...
  • cardal_xaos
  • Casual Listener
  • 376 Views
  • 2 replies
  • 0 likes
  • 376 Views
  • 2 replies
  • 0 likes

Unable to connect to facebook

I just recently got spotify and I Have been trying to connect it to my facebook acount. It is saying that there is already a spotify account linked to it, I checked and I did see one( probably from a few years back). I disconnected the app from faceb...

  • Visitor
  • I just recently got spotify and I Have been trying to connect it to my facebook acount. It is saying that there is already a spotify account linked to it, I checked and I did see one( probably from a...
  • jonasherdegen
  • Community Legend
  • 251 Views
  • 1 replies
  • 0 likes
  • 251 Views
  • 1 replies
  • 0 likes

Premium

Io ho comprato il mese scorso spotify premium per tre mesi al prezzo di 0,99 centisimi.Oggi 16/10/2015 mi ritrovo senza premium.Una risposta?!

  • Casual Listener
  • Io ho comprato il mese scorso spotify premium per tre mesi al prezzo di 0,99 centisimi. Oggi 16/10/2015 mi ritrovo senza premium. Una risposta?!
  • Lelemanu
  • Casual Listener
  • 340 Views
  • 1 replies
  • 0 likes
  • 340 Views
  • 1 replies
  • 0 likes

Problem With Switching song

I doft know if it is the phone or spotify. But when the song is done it wont switch to the next song. I must switch it manually. Plz help.

  • Newbie
  • I doft know if it is the phone or spotify. But when the song is done it wont switch to the next song. I must switch it manually. Plz help.
  • PMgep
  • Music Fan
  • 1073 Views
  • 4 replies
  • 0 likes
  • Spotify sony xperia z5 compact music help
  • 1073 Views
  • 4 replies
  • 0 likes

Need to reauthorise for sonos

I have sonos speakers and cannot access Spotify as it tells me to reauthorise, I have tried but been told my mobile number is invalid. Spotify is working as a standalone, but will not work on Sonos. I am a premium user

  • Casual Listener
  • I have sonos speakers and cannot access Spotify as it tells me to reauthorise, I have tried but been told my mobile number is invalid. Spotify is working as a standalone, but will not work on Sonos. ...
  • MichaelW
  • Community Legend
  • 391 Views
  • 2 replies
  • 0 likes
  • 391 Views
  • 2 replies
  • 0 likes

artist list always incomplete

Whenever i run spotify in my Smartphone (Google nexus Galaxy, Android 4.3) the "my artists" list only shows 7-10 artists or sometimes even less(though i am following lets say 50 artists or so). Sometimes after a while of researching i am lucky and sp...

  • Newbie
  • Whenever i run spotify in my Smartphone (Google nexus Galaxy, Android 4.3) the "my artists" list only shows 7-10 artists or sometimes even less(though i am following lets say 50 artists or so). Somet...
  • malinmauritsen
  • Newbie
  • 554 Views
  • 2 replies
  • 0 likes
  • 554 Views
  • 2 replies
  • 0 likes

Music Issues

Hello,It seems that every time there is an Android update there are still problems. For me it's the app only plays one or two songs on a Playlist when I want continuous play. I did turn off the gapless function, but the app still continues to play on...

  • Gig Goer
  • Hello, It seems that every time there is an Android update there are still problems. For me it's the app only plays one or two songs on a Playlist when I want continuous play. I did turn off the g...
  • 213 Views
  • 0 replies
  • 0 likes
  • 213 Views
  • 0 replies
  • 0 likes

Solved!! Cannot Sync Over Home WiFi

Hi, I'm having an issue where my phone isn't syncing music over my home wifi. Appears to work just fine at work and on cell data, so appears there's an issue with my home network. I've logged into my router and it is allowing UPnP.I've tried turning ...

  • Casual Listener
  • Hi, I'm having an issue where my phone isn't syncing music over my home wifi.  Appears to work just fine at work and on cell data, so appears there's an issue with my home network.   I've...
  • wcrisler
  • Casual Listener
  • 478 Views
  • 3 replies
  • 0 likes
  • 478 Views
  • 3 replies
  • 0 likes