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Ongoing Issues

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 42979 Views
  • 66 replies
  • 25 likes
  • 42979 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878278 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878278 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26449 Views
  • 4 replies
  • 0 likes
  • 26449 Views
  • 4 replies
  • 0 likes

Volume sur galaxy s6/edge

Bonjour, j'ai un gros problème de son avec spotify (prise jack et Bluetooth) et que avec spotify : le volume fait des vagues comme si spotify était incompatible avec l'equaliseur du temephoneJe vous remercie par avanceCordialement

  • Newbie
  • Bonjour, j'ai un gros problème de son avec spotify (prise jack et Bluetooth) et que avec spotify : le volume fait des vagues comme si spotify était incompatible avec l'equaliseur du temephone Je vou...
  • Hytock
  • Casual Listener
  • 380 Views
  • 4 replies
  • 0 likes
  • 380 Views
  • 4 replies
  • 0 likes

Will not play next song in queue / playlist.

This is making Spotify unusable for me. I've tried deleting cache, uninstallling, power cycling my Kindle HDX. Even tried downloading a different version. Nothing works. Once a song ends it just stops. The play/pause button is on pause meaning it sho...

  • Casual Listener
  • This is making Spotify unusable for me. I've tried deleting cache, uninstallling, power cycling my Kindle HDX. Even tried downloading a different version. Nothing works. Once a song ends it just stop...
  • miketh2005
  • Casual Listener
  • 637 Views
  • 1 replies
  • 0 likes
  • 637 Views
  • 1 replies
  • 0 likes

Guardian app volume issues

Hi, the volume on Spotify has started decreasing once I click on a story, in the same way it decreases when you play a video. This doesn't happen on the Guardian main page.I have been using Spotify alongside the Guardian app for many months with nary...

  • Casual Listener
  • Hi, the volume on Spotify has started decreasing once I click on a story, in the same way it decreases when you play a video. This doesn't happen on the Guardian main page. I have been using Spotify...
  • 328 Views
  • 0 replies
  • 0 likes
  • Android
    Guardian
    Volume fade
  • 328 Views
  • 0 replies
  • 0 likes

Spotify style cover lock screen widget does not work on Z3 compact after 5.1.1 upgrade.

Hi Spotify style cover lock screen widget does not work on Z3 compact after 5.1.1 upgrade.Everything looks the same but the widget does not react when I press the buttons.I can see that the widget registers the touch but nothing happens. Did I factor...

  • Casual Listener
  •   Hi   Spotify style cover lock screen widget does not work on Z3 compact after 5.1.1 upgrade. Everything looks the same but the widget does not react when I press the buttons. I can s...
  • Ingenher
  • Casual Listener
  • 921 Views
  • 5 replies
  • 2 likes
  • 921 Views
  • 5 replies
  • 2 likes

syncing to downloads

How do I sync music to downloads on a Samsung galaxy 4?

  • Newbie
  • How do I sync music to downloads on a Samsung galaxy 4?
  • driveflanger
  • Community Legend
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

App just keeps loading and loading

Spotify has been acting really weird lately. Whenever I open it, it's like it's blank. It will just show a blank page for the now playing (when I open it through the widget on my home screen), and then when I hit back, it shows the top bar, but just ...

  • Newbie
  • Spotify has been acting really weird lately.  Whenever I open it, it's like it's blank. It will just show a blank page for the now playing (when I open it through the widget on my home screen), ...
  • 775 Views
  • 0 replies
  • 1 likes
  • 775 Views
  • 0 replies
  • 1 likes

Spotify deletes offline playlists

Hi there, Today i ordered Spotify Premium on my Galaxy S5, but i've some problems.. When i download a playlist offline and i put Spotify in offline mode, its deleting the offline playlist and logs out my account everytime i open Spotify.. How can i f...

  • Newbie
  • Hi there,   Today i ordered Spotify Premium on my Galaxy S5, but i've some problems..   When i download a playlist offline and i put Spotify in offline mode, its deleting the offline pl...
  • 220 Views
  • 0 replies
  • 0 likes
  • 220 Views
  • 0 replies
  • 0 likes

Solved!! How do i save cache to external sd card

I have two mobiles, one is saving on external sd card and the other is on the device itself, how can i swap it to ext sd card instead?

  • Casual Listener
  • I have two mobiles, one is saving on external sd card and the other is on the device itself, how can i swap it to ext sd card instead?
  • kbrooksc
  • Community Legend
  • 7038 Views
  • 3 replies
  • 0 likes
  • 7038 Views
  • 3 replies
  • 0 likes

How do I delete the offline tracks on my android device?

Hi there.I want to delete the downloaded spotify tracks on my android phone because I run out of storage.How can I do this?If it's possible I want to delete all of the offline playlist but still got them as download able playlists for other devices j...

  • Newbie
  • Hi there. I want to delete the downloaded spotify tracks on my android phone because I run out of storage. How can I do this? If it's possible I want to delete all of the offline playlist but stil...
  • Nico
  • Community Legend
  • 387 Views
  • 1 replies
  • 0 likes
  • 387 Views
  • 1 replies
  • 0 likes

Solved!! Marantz 1605 sudden disconnect after 2 sec song play

Sudden this weekend Marantz 1605 cannot play songs selected from my Asus android 5.0.1.Was working always fine, but now Marantz connect, start the song for 2 seconds and strean stops. Guess it crashes when try to load cover from Spotify.It tells " co...

  • Regular
  • Sudden this weekend Marantz 1605 cannot play songs selected from my Asus android 5.0.1. Was working always fine, but now Marantz connect, start the song for 2 seconds and strean stops. Guess it cras...
  • dsah
  • Roadie
  • 4049 Views
  • 55 replies
  • 0 likes
  • 4049 Views
  • 55 replies
  • 0 likes

Por que tengo que descargar siempre las pistas

Quisiera saber por que desde hace unos días descargó las pistas y no se quedan guardadas esto esta causando que mis datos se estén terminando por su atención gracias

  • Newbie
  • Quisiera saber por que desde hace unos días descargó las pistas y no se quedan guardadas esto esta causando que mis datos se estén terminando por su atención gracias
  • 204 Views
  • 0 replies
  • 0 likes
  • 204 Views
  • 0 replies
  • 0 likes

Spotify connect stoppted working for no reason!?

Hi,I have a Marantz sr7009 with spotify connect. It has ben working superfine for 7 months but stoppted working last saturday. For no reason at all.We use ipad, ipad mini, iPhone 5 with spotify. Now here is the funny part.. I can get a track working ...

  • Newbie
  • Hi, I have a Marantz sr7009 with spotify connect. It has ben working superfine for 7 months but stoppted working last saturday. For no reason at all. We use ipad, ipad mini, iPhone 5 with spotify. ...
  • 241 Views
  • 0 replies
  • 0 likes
  • 241 Views
  • 0 replies
  • 0 likes

"Failed signing into Spotify. User needs premium subscription." Spotify is already uninstalled

Hi guys. I uninstalled Spotify in July when my Premium expired, but I still get a pop up message whenever I turn on my phone or connect to wi-fi saying that signing in Spotify failed because I don't have a subscription. I'm currently using a Galaxy S...

  • Newbie
  • Hi guys. I uninstalled Spotify in July when my Premium expired, but I still get a pop up message whenever I turn on my phone or connect to wi-fi saying that signing in Spotify failed because I don't ...
  • 328 Views
  • 0 replies
  • 0 likes
  • 328 Views
  • 0 replies
  • 0 likes

Spotify usING all my data when it's in offline mode.

Title says it all. I have had spotify offline for the past two days and when I checked my data usage Spotify has used 2.6 of my data plan. Is there a reason for this?

  • Casual Listener
  • Title says it all. I have had spotify offline for the past two days and when I checked my data usage Spotify has used 2.6 of my data plan. Is there a reason for this?
  • Cca
  • Casual Listener
  • 424 Views
  • 2 replies
  • 0 likes
  • 424 Views
  • 2 replies
  • 0 likes

skips . during songs

spotify skips all the time during songs. I've already deleted and reinstall the apt with no success

  • Newbie
  • spotify skips all the time during songs. I've already deleted and reinstall the apt with no success
  • jean3601
  • Community Legend
  • 511 Views
  • 3 replies
  • 0 likes
  • 511 Views
  • 3 replies
  • 0 likes

Solved!! Trouble connecting to Facebook

Hello I am having trouble connecting to Facebook friends, it says I cannot connect to Facebook because my Facebook account is connected to another spotify account. When I first got spotify I registered and signed up using Facebook ( that spotify acco...

  • Casual Listener
  • Hello I am having trouble connecting to Facebook friends, it says I cannot connect to Facebook because my Facebook account is connected to another spotify account. When I first got spotify I register...
  • jean3601
  • Community Legend
  • 581 Views
  • 3 replies
  • 0 likes
  • 581 Views
  • 3 replies
  • 0 likes

Spotify app keeps crushing

I've already tried the clean uninstall, install of spotify from my sd card but this problem is just seems to be constant for a while now. Every time I open my browser or any other app that used internet connection my spotify just stops playing. So ba...

  • Casual Listener
  • I've already tried the clean uninstall, install of spotify from my sd card but this problem is just seems to be constant for a while now. Every time I open my browser or any other app that used inter...
  • 328 Views
  • 0 replies
  • 0 likes
  • spotify app keeps crushing
  • 328 Views
  • 0 replies
  • 0 likes

xperia z3 compact wi-fi issue

the app doesn't connect to the internet when Wi-Fi connection is turned on (but I can surf the internet).it works only when I switch the connection to mobile data.what is the problem?

  • Newbie
  • the app doesn't connect to the internet when Wi-Fi connection is turned on (but I can surf the internet). it works only when I switch the connection to mobile data. what is the problem?
  • 297 Views
  • 0 replies
  • 0 likes
  • 297 Views
  • 0 replies
  • 0 likes

Why doesn't Spotify App save my preference about shuffling, repeating all or track modes?

Ok, I use Spotify for a long time and love it. I have Premium account as well. But, I fed up with choosing shuffle mode or other repeat modes every time I open the app. It does not save my preference about them. These modes are always unchosen. Is th...

  • Newbie
  • Ok, I use Spotify for a long time and love it. I have Premium account as well.   But, I fed up with choosing shuffle mode or other repeat modes every time I open the app. It does not save my p...
  • ArnoldvGestel
  • Casual Listener
  • 425 Views
  • 1 replies
  • 0 likes
  • 425 Views
  • 1 replies
  • 0 likes