Announcements
Happy Values Week! Today we celebrate *Inclusion* in the Spotify Stars Program!

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Solved!! New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • Timbo6sic6
  • Casual Listener
  • 67845 Views
  • 69 replies
  • 26 likes
  • 67845 Views
  • 69 replies
  • 26 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Regular
  • 28954 Views
  • 5 replies
  • 0 likes
  • 28954 Views
  • 5 replies
  • 0 likes

Why does my offline music download every time I start Spotify?

Every time I open spotify on my Android, my offline music downloads again. Anyone know what that's about?

  • Newbie
  • Every time I open spotify on my Android, my offline music downloads again. Anyone know what that's about?
  • 361 Views
  • 0 replies
  • 0 likes
  • 361 Views
  • 0 replies
  • 0 likes

Solved!! No Running Tracks on Android but does have it in Iphone.

Hi there.Used to be running every morning. Recently notice that iPhone does have the Running track that will based on the tempo of your step. But how come android doesn't have that function in the apps????

  • Newbie
  • Hi there. Used to be running every morning. Recently notice that iPhone does have the Running track that will based on the tempo of your step. But how come android doesn't have that function in th...
  • kbrooksc
  • Community Legend
  • 565 Views
  • 1 replies
  • 0 likes
  • 565 Views
  • 1 replies
  • 0 likes

Strange Spotify Connect behaviour

Hi there, i'm using a yamaha receiver to play spotify songs with connect. That's working great. But since a few weeks i sometimes get a notification in my android phone that spotify is playing a song on my receiver ... but i'm at my office, not at ho...

  • Casual Listener
  • Hi there,   i'm using a yamaha receiver to play spotify songs with connect. That's working great. But since a few weeks i sometimes get a notification in my android phone that spotify is playi...
  • 294 Views
  • 0 replies
  • 0 likes
  • 294 Views
  • 0 replies
  • 0 likes

Latest update 3.5.0.963 doesn't show all albums

This is the first (noticeable?) bug I've encountered using Spotify on Android. I can't see all my saved albums in the Albums screen. I just see my one latest saved album. Tried resaving an album I had saved before and it appears there now but the oth...

  • Newbie
  • This is the first (noticeable?) bug I've encountered using Spotify on Android. I can't see all my saved albums in the Albums screen. I just see my one latest saved album. Tried resaving an album I ha...
  • 312 Views
  • 0 replies
  • 0 likes
  • 312 Views
  • 0 replies
  • 0 likes

Forced update cleared my downloaded tracks

Bad enough that you force me to update a working piece of software. Having it clear all my downloaded tracks, as well as reset all the 'Download' flags for the desktop app, is really pretty crappy. I had a specific set of songs setup, now I need to s...

  • Newbie
  • Bad enough that you force me to update a working piece of software.   Having it clear all my downloaded tracks, as well as reset all the 'Download' flags for the desktop app, is really pretty ...
  • LucyLuLuu
  • Roadie
  • 499 Views
  • 3 replies
  • 0 likes
  • 499 Views
  • 3 replies
  • 0 likes

Logged out of my other account can't log back in

I logged out of my premium spotify account last week. Tried to log back in, didn't recognize my password.Tried to reset it through the email link they sent me, says "password link not valid".So I'm practically donating monthly to spotify without hear...

  • Casual Listener
  • I logged out of my premium spotify account last week. Tried to log back in, didn't recognize my password. Tried to reset it through the email link they sent me, says "password link not valid". So I...
  • Greenmachine44
  • Casual Listener
  • 673 Views
  • 4 replies
  • 0 likes
  • 673 Views
  • 4 replies
  • 0 likes

Shuffle repeats first song every 3 or 4 songs?

Shuffle Play will play a song, play three others, then play the first song played again, and then start repeating all songs regardless the number of songs on the playlist. Can this be fixed?

  • Casual Listener
  • Shuffle Play will play a song, play three others, then play the first song played again, and then start repeating all songs regardless the number of songs on the playlist.  Can this be fixed?
  • Jordi
  • Community Legend
  • 491 Views
  • 3 replies
  • 0 likes
  • 491 Views
  • 3 replies
  • 0 likes

I'm not able to log on spotify on android.

I've got a Nexus 7 2013 version and it's running stock android 5.1.1 Lollipop (Non rooted). It was working fine earlier back in 5.0.2 or something. But in 5.1 it started getting annoying. Cause sometimes when I was logged in I was not able to play an...

  • Newbie
  • I've got a Nexus 7 2013 version and it's running stock android 5.1.1 Lollipop (Non rooted). It was working fine earlier back in 5.0.2 or something. But in 5.1 it started getting annoying. Cause somet...
  • Whippet
  • Casual Listener
  • 746 Views
  • 2 replies
  • 0 likes
  • 746 Views
  • 2 replies
  • 0 likes

How to show all offline music, in all playlists?

When going to My Music, and filter for offline tracks, it doesnt show offline tracks in many playlists. So, I simply cant random all offline tracks.I need to enter in each offline playlist and play it separately.Is that a bug?

  • Casual Listener
  • When going to My Music, and filter for offline tracks, it doesnt show offline tracks in many playlists. So, I simply cant random all offline tracks. I need to enter in each offline playlist and play...
  • Wootbeast
  • Casual Listener
  • 1268 Views
  • 4 replies
  • 0 likes
  • 1268 Views
  • 4 replies
  • 0 likes

On the new update : Suggested songs :(

When I downloaded the new update for Spotify I got after every track I played immediately a suggested song. So I closed the app and tried it again. Now the suggested song was gone and replaced by a song from the playlist instead. This happend to me l...

  • Newbie
  • When I downloaded the new update for Spotify I got after every track I played immediately a suggested song. So I closed the app and tried it again. Now the suggested song was gone and replaced by a s...
  • 520 Views
  • 0 replies
  • 0 likes
  • Glitch
    Help
    Suggesting Songs
    Update
  • 520 Views
  • 0 replies
  • 0 likes

Disabling Spotify Connect

Since a few days I am experiencing problems with playback on both my smartphone and my desktop PC caused by Spotify Connect.When I play music on my PC, playback randomly pauses and switches to a random song from the same or another playlist. Sometime...

  • Regular
  • Since a few days I am experiencing problems with playback on both my smartphone and my desktop PC caused by Spotify Connect. When I play music on my PC, playback randomly pauses and switches to a ...
  • lawrenrock_08
  • Newbie
  • 3425 Views
  • 8 replies
  • 9 likes
  • 3425 Views
  • 8 replies
  • 9 likes

Audio keeps pausing - LG G3

I have Spotify premium (v3.5.0.963) on my LG G3 Android device. Since upgrading my LG G3 device to Android 5.1.1, software VS98535A the audio has been poor. Every 30-40 seconds, the music pauses 1 sec, then continues. Same issue when using bluetooth ...

  • Newbie
  • I have Spotify premium (v3.5.0.963) on my LG G3 Android device. Since upgrading my LG G3 device to Android 5.1.1, software VS98535A the audio has been poor. Every 30-40 seconds, the music pauses 1 se...
  • 943 Views
  • 0 replies
  • 0 likes
  • 943 Views
  • 0 replies
  • 0 likes

How to delete songs from a playlist via play queue

OK this is really annoing me. I have read a couple of posts about this.. from 2013... apperently it was a good idea then but spotify never got around to it. How the hell do i delete a song from my playlist (stared playlist if that makes a difference)...

  • Visitor
  • OK this is really annoing me. I have read a couple of posts about this.. from 2013... apperently it was a good idea then but spotify never got around to it. How the hell do i delete a song from my pl...
  • welshalanmurphy
  • Newbie
  • 921 Views
  • 3 replies
  • 3 likes
  • 921 Views
  • 3 replies
  • 3 likes

Switching facebook profile between accounts

I have only recently started using spotify, created an account using my email address and activated a 60 day trial.Within the time I have been using it, I had a moment of "the world is against me" and created a second free profile with a second email...

  • Visitor
  • I have only recently started using spotify, created an account using my email address and activated a 60 day trial. Within the time I have been using it, I had a moment of "the world is against me...
  • Taylor
  • Community Legend
  • 459 Views
  • 1 replies
  • 0 likes
  • Facebook
    unsyncing
  • 459 Views
  • 1 replies
  • 0 likes

Sporify reneders my tablet as a mobile device

My device is ALPS Pheonix + , which is 7 inches, 2 sim card slots and an SD card slot. Kinda annoying.

  • Casual Listener
  • My device is ALPS Pheonix + , which is 7 inches, 2 sim card slots and an SD card slot. Kinda annoying.
  • CrushyGreenREN
  • Casual Listener
  • 376 Views
  • 2 replies
  • 0 likes
  • 376 Views
  • 2 replies
  • 0 likes

Local Files Album Cover Won't Sync To Phone

Hi I've been able to sync my local files on my Windows 8 desktop to my Android phone without issue except that the album cover won't show up on my phone for some reason. All the rest of the files meta data syncs without issue but whenever I play a lo...

  • Casual Listener
  • Hi I've been able to sync my local files on my Windows 8 desktop to my Android phone without issue except that the album cover won't show up on my phone for some reason. All the rest of the files met...
  • monk3yboy305
  • Casual Listener
  • 522 Views
  • 3 replies
  • 0 likes
  • 522 Views
  • 3 replies
  • 0 likes

music pause or mute with incomi g call

Music continue to play on be speakers using connect with my Note 5 when I have an incoming call. I have to run to another room to answer it. Is there not a setting?

  • Newbie
  • Music continue to play on be speakers using connect with my Note 5 when I have an incoming call. I have to run to another room to answer it. Is there not a setting?
  • 349 Views
  • 0 replies
  • 0 likes
  • 349 Views
  • 0 replies
  • 0 likes

Spotify incompatibility with Samsang S4 GT-19500

HiI have been running the Spotify app on my Samsung S4 GT-19500 without any issues for the last 2 months. I am running the latest android software - version 5.0.1.I am a Spotify Premium subscriber (with Spotify Netherlands ) and my free trial period ...

  • Casual Listener
  • Hi I have been running the Spotify app on my Samsung S4 GT-19500 without any issues for the last 2 months. I am running the latest android software - version 5.0.1. I am a Spotify Premium subsc...
  • James_Louis_D
  • Casual Listener
  • 370 Views
  • 2 replies
  • 0 likes
  • 370 Views
  • 2 replies
  • 0 likes

It keeps saying my username or password is wrong no matter how many times I reset my password.

Hi there, please help. I am an existing Spotify user who was on PC. Then I moved to Macbook and just install spotify on my both iPad and macbook. I logged in the first time it said wrong username or password. Thereafter I have reset my password few t...

  • Newbie
  • Hi there, please help. I am an existing Spotify user who was on PC. Then I moved to Macbook and just install spotify on my both iPad and macbook. I logged in the first time it said wrong username or ...
  • Cinnamonette
  • Newbie
  • 4715 Views
  • 1 replies
  • 3 likes
  • 4715 Views
  • 1 replies
  • 3 likes