Headphone/bluetooth controls not working with screen off

Since the most recent update, I can no longer pause/skip/etc. using my headphone or bluetooth device when my phone's screen is off. I can do this fine with other music apps. I've tried clearing thre cache and re-installing Spotify. I'm using a Samsun...

• carlson83
• Newbie
• Since the most recent update, I can no longer pause/skip/etc. using my headphone or bluetooth device when my phone's screen is off.  I can do this fine with other music apps.  I've tried cl...
• 2015-08-19 12:21:01 AM
• 461 Views
• 0 replies
• 3 likes

HTC M8 Lollipop 5.0.1 Spotify Hangs

DescriptionSpotify keeps freezing. Locks device. Freezes on re-starting device so have to do hard restart (power on/press volume). This seems to be a V5.0 Lollipop problem. It worked fine before I upgradedWhat are the steps you took to get to the err...

• newbietoo
• Newbie
• Description Spotify keeps freezing. Locks device. Freezes on re-starting device so have to do hard restart (power on/press volume). This seems to be a V5.0 Lollipop problem. It worked fine before I ...
• 2015-06-21 5:26:25 AM
• 2015-08-19 11:32:03 PM
• mtamlyn
• Newbie
• 357 Views
• 1 replies
• 0 likes

automatisch von premium auf free

Habe mein Telefon verloren. Als ich mich bei spotify mit dem neuen Telefon angemeldet habe, zeigte mir es an, dass ich nur noch Spotify free benutze.. warum und was kann ich machen?

• nirema23
• Newbie
• Habe mein Telefon verloren. Als ich mich bei spotify mit dem neuen Telefon angemeldet habe, zeigte mir es an, dass ich nur noch Spotify free benutze.. warum und was kann ich machen?
• 2015-08-19 10:25:18 PM
• 2015-08-19 10:56:28 PM
• Nico
• Community Legend
• 186 Views
• 1 replies
• 0 likes

Samsung issues

Ever since the latest update on my Samsung 5 the Spotify app has been acting weird. 1. If I do not have it already running, when I try to load the app, it restarts my phone (annoying)2. When playing either straight playlists, or on random, about 20 s...

• isntitionic
• Newbie
• Ever since the latest update on my Samsung 5 the Spotify app has been acting weird.    1.  If I do not have it already running, when I try to load the app, it restarts my phone (anno...
• 2015-08-19 8:08:05 PM
• 2015-08-19 8:20:13 PM
• Nico
• Community Legend
• 493 Views
• 1 replies
• 1 likes

music download

I pay for premium and want my music offline but it just keeps saying not enough space when I still have 12gb left of space on my phone

• wyattcpatrick
• Newbie
• I pay for premium and want my music offline but it just keeps saying not enough space when I still have 12gb left of space on my phone
• 2015-08-19 6:09:30 PM
• 203 Views
• 0 replies
• 1 likes

Following no one

Hi, I'm following many artists and friends on Spotify but my profile simply displays -15 across all platforms, and won't let me see who I'm following, can someone help me with this?

• Shubhs108
• Regular
• Hi, I'm following many artists and friends on Spotify but my profile simply displays -15 across all platforms, and won't let me see who I'm following, can someone help me with this?
• 2015-08-19 5:49:39 PM
• 270 Views
• 0 replies
• 0 likes

Login

Can't login 

• ML77
• Newbie
• Can't login  
• 2015-08-15 12:47:19 AM
• 2015-08-19 1:44:42 PM
• Jason
• Spotify Legend
• 533 Views
• 3 replies
• 0 likes

Android Wear support status

Hi, there is a lot of confusion on Internet about how spotify supports android wear. I own a sony smartwatch 3 and it seems that Spotify doesn't have a specific wear application but only pops up controls when running on the phone. Therefore:* No smar...

• gravasio
• Casual Listener
• Hi,  there is a lot of confusion on Internet about how spotify supports android wear.   I own a sony smartwatch 3 and it seems that Spotify doesn't have a specific wear application but o...
• 2015-08-18 9:16:55 AM
• 2015-08-19 1:17:45 PM
• user-removed
• Not applicable
• 460 Views
• 3 replies
• 0 likes

Logging in issues

Hi Spotify Community, Until recently I have enjoyed my premium subscriptions with Spotify, but now I can't login. The device is a Samsung Galaxy Note 10.1 (2014) - SM-P600. I have cleared caches, unistalled & reinstalled, changed passwords and now pu...

• shaunc79
• Newbie
• Hi Spotify Community,   Until recently I have enjoyed my premium subscriptions with Spotify, but now I can't login.   The device is a Samsung Galaxy Note 10.1 (2014) - SM-P600.   ...
• 2015-08-19 12:29:57 PM
• 259 Views
• 0 replies
• 0 likes

storing music on sdcard

Hi i have a lenovo yoga 2 tablet, since the upgrade to lollipop there is no way of saving music to the sd card andf there is no option in spotify to direct storage of music to the sd card itself. with limited memory on the tablet itself this makes it...

• tjilpi
• Newbie
• Hi  i have a lenovo yoga 2 tablet, since the upgrade to lollipop there is no way of saving music to the sd card andf there is no option in spotify to direct storage of music to the sd card itse...
• 2015-08-19 6:36:56 AM
• 256 Views
• 0 replies
• 0 likes

Issues with losing volume only on spotify

I have a galaxy s6, been a spotify premium member for years now and I recently got rid of my iPhone for a new samsung. Never had an issue with my iphone, but now with my s6 when I sync to a bluetooth device or wear my headphones and usually within a ...

• Joshisfishin
• Casual Listener
• I have a galaxy s6, been a spotify premium member for years now and I recently got rid of my iPhone for a new samsung. Never had an issue with my iphone, but now with my s6 when I sync to a bluetooth...
• 2015-08-18 7:41:28 PM
• 2015-08-18 8:37:33 PM
• user-removed
• Not applicable
• 536 Views
• 3 replies
• 0 likes

Stuttering offline playback

I've been using the Spotify app on my phone for a long time. I save songs to my music to listen to offline. But all the sudden a few weeks ago, all my songs started stuttering a lot while playing. I've cleared the cache and reinstalled the app but no...

• nazmass11
• Newbie
•  I've been using the Spotify app on my phone for a long time.  I save songs to my music to listen to offline.  But all the sudden a few weeks ago, all my songs started stuttering a lot...
• 2015-08-18 7:15:31 PM
• 375 Views
• 0 replies
• 0 likes

Unable to login through facebook.

Hi all,I've seen similar posts to this but I am still having issues. When I attempt to login with Facebook, I get a message saying the UN or PW is incorrect. I have reinstalled both Facebook and Spotify and cleared the data for both through the app s...

• Cydonian
• Newbie
• Hi all, I've seen similar posts to this but I am still having issues. When I attempt to login with Facebook, I get a message saying the UN or PW is incorrect. I have reinstalled both Facebook and ...
• 2015-08-18 6:04:25 PM
• 289 Views
• 0 replies
• 0 likes

Why does my LG3 phone automatically download new music?

My LG3 Android phone is automatically downloading new songs every time Spotify updates their playlists. I'm following certain playlists, but I'm afraid that my phone is going to run out of room--I'm down to 36% free storage. Some of the playlists are...

• sldl2004
• Casual Listener
• My LG3 Android phone is automatically downloading new songs every time Spotify updates their playlists.   I'm following certain playlists, but I'm afraid that my phone is going to run out of roo...
• 2015-08-14 4:17:22 PM
• 2015-08-18 2:13:22 PM
• sldl2004
• Casual Listener
• 383 Views
• 2 replies
• 0 likes

Android Tablet says I'm on Free account when I'm on Premium

I've had a Premium account for several years, running usually on Macbook. I've installed the Spotify app on my Android tablet and although it's obviously going to the same account via Facebook login (same playlists etc) the app claims I'm only on Fre...

• user-removed
• Visitor
• I've had a Premium account for several years, running usually on Macbook. I've installed the Spotify app on my Android tablet and although it's obviously going to the same account via Facebook login ...
• 2015-08-15 11:14:30 AM
• 2015-08-18 10:25:20 AM
• Jason
• Spotify Legend
• 287 Views
• 1 replies
• 0 likes

Spotify Keeps Crashing

Hello, I am running Androud 4.4.2 on a tablet and last week Spotify started randomly stopping when I try to load it. I was usually able to solve it by restarting my device but now I cannot get it to load at all. When I try to start Spotify it going t...

• user-removed
• Visitor
• Hello,   I am running Androud 4.4.2 on a tablet and last week Spotify started randomly stopping when I try to load it. I was usually able to solve it by restarting my device but now I cannot g...
• 2015-07-20 4:09:57 AM
• 2015-08-17 12:02:14 AM
• acarmichael
• Casual Listener
• 732 Views
• 3 replies
• 0 likes

old Spotify mobile plan lapsed. Bought the plan again it but can't use the same mobile number again

• JoleneWaretini
• Newbie
• 2015-08-14 3:54:30 PM
• 2015-08-17 1:50:07 PM
• Jason
• Spotify Legend
• 222 Views
• 1 replies
• 0 likes