Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 52735 Views
  • 68 replies
  • 25 likes
  • 52735 Views
  • 68 replies
  • 25 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 27574 Views
  • 4 replies
  • 0 likes
  • 27574 Views
  • 4 replies
  • 0 likes

Songs skipping

I have an android phone. Sometimes my songs skip around - the song will start to play then it skips to the next song, or sometimes a bunch of songs. Not certain if it's Android or specifically my phone. I tried uninstalling/reinstalling. I tried high...

  • Casual Listener
  • I have an android phone. Sometimes my songs skip around - the song will start to play then it skips to the next song, or sometimes a bunch of songs. Not certain if it's Android or specifically my pho...
  • lavant
  • Casual Listener
  • 330 Views
  • 2 replies
  • 0 likes
  • 330 Views
  • 2 replies
  • 0 likes

I Have Spotify Premium and I'm Having Issues with Local Files

Hey all, I have a Galaxy Note 3 and I'm having really annoying problems with local files. I'd add them, and then they would be grayed out, a few minutes later. Sometimes, I'd add them, and they'd go gray immediately. I read all the threads I could fi...

  • Newbie
  • Hey all,   I have a Galaxy Note 3 and I'm having really annoying problems with local files. I'd add them, and then they would be grayed out, a few minutes later. Sometimes, I'd add them, and t...
  • 251 Views
  • 0 replies
  • 0 likes
  • 251 Views
  • 0 replies
  • 0 likes

Going to blank screen and freezing

I have a HTC One M8, it has recently upgraded to new software. Spotify has also recently updated.Since this, my app freezes while loading anything and I have to reset my device for it to work again.I have uninstalled the app and downloaded it again b...

  • Newbie
  • I have a HTC One M8, it has recently upgraded to new software. Spotify has also recently updated. Since this, my app freezes while loading anything and I have to reset my device for it to work aga...
  • kikyz1313
  • Newbie
  • 571 Views
  • 2 replies
  • 0 likes
  • 571 Views
  • 2 replies
  • 0 likes

Android spotify high network usage/stop playing

Hi all.Strange things been happening lately. For the last few weeks since one of the updates, spotify randomly uses over 5Mbps of data but stops playing tracks mid song. But if i skip the song, it bumps up traffic to 10Mpbs, buffers and starts to pla...

  • Casual Listener
  • Hi all. Strange things been happening lately. For the last few weeks since one of the updates, spotify randomly uses over 5Mbps of data but stops playing tracks mid song. But if i skip the song, i...
  • cylaar
  • Casual Listener
  • 444 Views
  • 2 replies
  • 0 likes
  • High data usage pausing
  • 444 Views
  • 2 replies
  • 0 likes

HELP! How to move own playlist from spotify to PC or ipod

Hi am Premium because I would like to have some from Spotify playlist on my desktop. but I do not manage to get it done. Is there a way? If not. does anybody know a way to get the plaliyt on to ipod? I pay 9.99 per month and I do not want to use prem...

  • Casual Listener
  • Hi am Premium because I would like to have some from Spotify playlist on my desktop. but I do not manage to get it done. Is there a way?    If not. does anybody know a way to get the plal...
  • anacaonacita
  • Casual Listener
  • 406 Views
  • 3 replies
  • 0 likes
  • 406 Views
  • 3 replies
  • 0 likes

can be deleted

...............

  • Newbie
  • ...............
  • boracetin
  • Roadie
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes

Solved!! Some synced local files won't play on spotify

I've tried to google the problem from a while now, but can't find any solutions. I have recently downloaded some mp3 files from youtube using clipconverter.cc When I tried to sync those local files to my phone, only some of them worked. No songs are ...

  • Casual Listener
  • I've tried to google the problem from a while now, but can't find any solutions. I have recently downloaded some mp3 files from youtube using clipconverter.cc When I tried to sync those local fil...
  • cybae0804
  • Newbie
  • 1245 Views
  • 4 replies
  • 0 likes
  • 1245 Views
  • 4 replies
  • 0 likes

Android completely broken

Been using Spotify for year and since lolipop its been terrible. First the lock screen stopped dislaying a media hub, had to work around that, since the lastest update its 100% broken.All my music went offline DISPITE having premium for god knows how...

  • Newbie
  • Been using Spotify for year and since lolipop its been terrible. First the lock screen stopped dislaying a media hub, had to work around that, since the lastest update its 100% broken. All my musi...
  • DasPeter
  • Community Legend
  • 283 Views
  • 1 replies
  • 0 likes
  • 283 Views
  • 1 replies
  • 0 likes

Solved!! Can't delete empty playlist folder in the new Spotify Android update.

Here is my desktop Spotify playlist http://i.imgur.com/S5b3E.jpg and here is my mobile Spotify playlist http://i.imgur.com/B6faU.png Now for some reason or another, I've tried EVERTHING imaginable to try and delete that Timbaland playlist in the bott...

  • Music Fan
  • Here is my desktop Spotify playlist http://i.imgur.com/S5b3E.jpg and here is my mobile Spotify playlist http://i.imgur.com/B6faU.png Now for some reason or another, I've tried EVERTHING ima...
  • veve-351
  • Newbie
  • 17150 Views
  • 64 replies
  • 2 likes
  • 17150 Views
  • 64 replies
  • 2 likes

Not syncing properly with Wifi and other issues

With the new update spotify on my phone will no longer properly connect to my wifi, it keeps showing the not connected message, I have cleared catch and data, uninstalled spotify, restarted my phone and then reform loaded the new version from the pla...

  • Music Fan
  • With the new update spotify on my phone will no longer properly connect to my wifi, it keeps showing the not connected message, I have cleared catch and data, uninstalled spotify, restarted my phone ...
  • jamesdean74
  • Casual Listener
  • 1388 Views
  • 16 replies
  • 1 likes
  • 1388 Views
  • 16 replies
  • 1 likes

Cannot reset new password

I have tried multiple times to reset my password. But before being accepted my new password, I get a message that the form sent has expired.

  • Newbie
  • I have tried multiple times to reset my password. But before being accepted my new password, I get a message that the form sent has expired.
  • Jason
  • Spotify Legend
  • 474 Views
  • 1 replies
  • 0 likes
  • Passwordrelease.
  • 474 Views
  • 1 replies
  • 0 likes

offline music disappeared

Hey! I have a problemw with offlinem music on HTC m7.I am now in Kenya, and in the place wherei stay there is no wi fi, and internet connection is poor. I have had downloaded all my favouritem musicvia the offline mode earlier, but today it just disa...

  • Casual Listener
  • Hey! I have a problemw with offlinem music on HTC m7. I am now in Kenya, and in the place wherei stay there is no wi fi, and internet connection is poor. I have had downloaded all my favouritem musi...
  • ragmar322
  • Casual Listener
  • 1036 Views
  • 4 replies
  • 0 likes
  • offline files gone
    offline mode
    Offline playlists unavailable
  • 1036 Views
  • 4 replies
  • 0 likes

Can't listen to local files on my phone

Hey. So i have used spotify for a while now, on my phone and my pc.And i have never had any problems with my local files, but then after the newest update of spotify. i couldn't listen tomy local files on my phone anymore. i have tried to download a ...

  • Newbie
  • Hey.   So i have used spotify for a while now, on my phone and my pc. And i have never had any problems with my local files, but then after the newest update of spotify. i couldn't listen to ...
  • user-removed
  • Not applicable
  • 825 Views
  • 1 replies
  • 0 likes
  • can't sync music
    Help me!
    Local files for Spotify Mobile
  • 825 Views
  • 1 replies
  • 0 likes

Please improve the Android client? :)

Dear Spotify team, after using your service for almost 6 months and being a Premium subscriber since day one I have to say that the Desktop client is pretty good, the mobile (especially Android) client is horrible. Here are a few things you could fix...

  • Casual Listener
  • Dear Spotify team,   after using your service for almost 6 months and being a Premium subscriber since day one I have to say that the Desktop client is pretty good, the mobile (especially Andr...
  • laingbo
  • Casual Listener
  • 574 Views
  • 2 replies
  • 0 likes
  • 574 Views
  • 2 replies
  • 0 likes

Can't use Wifi, only mobile network

Earlier today I upgraded my Spotify account to premium so that I would be able to use wifi to save music onto my phone to listen to in offline mode when only mobile networks are available. However, I cannot log in or use spotify with a wifi connectio...

  • Casual Listener
  • Earlier today I upgraded my Spotify account to premium so that I would be able to use wifi to save music onto my phone to listen to in offline mode when only mobile networks are available. However, I...
  • lakrits
  • Casual Listener
  • 387 Views
  • 1 replies
  • 0 likes
  • 387 Views
  • 1 replies
  • 0 likes

Some offline songs stop working

I have a really annoying problem with my offline playlist. From the beginning i downloaded a playlist with about 250 songs. And it worked fine for a quite long time. But now I discovered that songs can't be played anymore in offline mode. The green s...

  • Newbie
  • I have a really annoying problem with my offline playlist. From the beginning i downloaded a playlist with about 250 songs. And it worked fine for a quite long time. But now I discovered that songs c...
  • 247 Views
  • 0 replies
  • 0 likes
  • 247 Views
  • 0 replies
  • 0 likes

Con algunos artistas no me sale su musica solo me salen artistas relacionados a el.

Hola!Bueno, soy nuevo en Spotify y lo tengo hace 3 meses mas o menos con cuenta premium. Resulta que hay canciones que no me aparecen en Spotify y algunos de mis amigos si le aparece esas canciones. Aparece el Artista y no sus canciones. Por ejemplo ...

  • Casual Listener
  • Hola! Bueno, soy nuevo en Spotify y lo tengo hace 3 meses mas o menos con cuenta premium. Resulta que hay canciones que no me aparecen en Spotify y algunos de mis amigos si le aparece esas canciones...
  • 1593 Views
  • 0 replies
  • 2 likes
  • 1593 Views
  • 0 replies
  • 2 likes

With some artists in your profile does not appear their songs i only related to the artists.

Hello!Well, I am new to Spotify hopes and i have 3 months ago more or less with premium account. It turns out that there are songs that I do not appear in Spotify hopes and some of my friends if you get these songs. Displays the artist and not their ...

  • Casual Listener
  • Hello! Well, I am new to Spotify hopes and i have 3 months ago more or less with premium account. It turns out that there are songs that I do not appear in Spotify hopes and some of my friends if yo...
  • 304 Views
  • 0 replies
  • 0 likes
  • 304 Views
  • 0 replies
  • 0 likes

No internet connection 4G 3G 2G

I have been using Spotify with no issues for many months (Premium from day 1) but 2 weeks ago Spotify on my android smartphone started to disconnect from internet randomly, the problem got worst and now i cannot even log in... I tried to delete the a...

  • Casual Listener
  • I have been using Spotify with no issues for many months (Premium from day 1) but 2 weeks ago Spotify on my android smartphone started to disconnect from internet randomly, the problem got worst and ...
  • Soulchip
  • Casual Listener
  • 464 Views
  • 2 replies
  • 0 likes
  • 464 Views
  • 2 replies
  • 0 likes

Solved!! Help! I want to unistall the most recent update but can't find the supported APK for it.

Help I want to unistall the update on August 10th because it stinks really. But I can't find the apk that is supported to still get the old spotify back.

  • Regular
  • Help I want to unistall the update on August 10th because it stinks really. But I can't find the apk that is supported to still get the old spotify back.
  • fender5126
  • Regular
  • 736 Views
  • 4 replies
  • 0 likes
  • 736 Views
  • 4 replies
  • 0 likes