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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 43063 Views
  • 66 replies
  • 25 likes
  • 43063 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878313 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878313 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26462 Views
  • 4 replies
  • 0 likes
  • 26462 Views
  • 4 replies
  • 0 likes

Spotify songs stop playing while in chrome browser

I simply wanted to read manga while listening to some music, however, whenever i would play the song and then go to my chrome browser; the song would simply stop playing within a few seconds.

  • Newbie
  • I simply wanted to read manga while listening to some music, however, whenever i would play the song and then go to my chrome browser; the song would simply stop playing within a few seconds.
  • 488 Views
  • 0 replies
  • 0 likes
  • 488 Views
  • 0 replies
  • 0 likes

My Music songs lost

For some unknown cause, I have had to redownload my selected saved songs twice now. I'm suspecting it might have something to do with sync over cellular being switched on and off.

  • Music Fan
  • For some unknown cause, I have had to redownload my selected saved songs twice now. I'm suspecting it might have something to do with sync over cellular being switched on and off.
  • 354 Views
  • 0 replies
  • 0 likes
  • 354 Views
  • 0 replies
  • 0 likes

Spotify Will Not Connect With Internet

Hi all,For the past few months, Spotify on my Motorola 2nd Gen, will not connect to my internet. My internet works perfectly well and connects to my phone, as well a Spotify on my laptop. Spotify also works on my brothers iPhone 5s using our internet...

  • Casual Listener
  • Hi all, For the past few months, Spotify on my Motorola 2nd Gen, will not connect to my internet. My internet works perfectly well and connects to my phone, as well a Spotify on my laptop. Spot...
  • Sweetswagg2
  • Music Fan
  • 337 Views
  • 1 replies
  • 0 likes
  • 337 Views
  • 1 replies
  • 0 likes

Trouble logging in on hudl tablet

I downloaded the Spotify app but on the login/register screen when itry and login it just keeps saying "you have already signed up with this account" Now I know I have... I am just trying to log in not sign up lol.. I tried clearing cache but still w...

  • Newbie
  • I downloaded the Spotify app but on the login/register screen when itry and login it just keeps saying "you have already signed up with this account"   Now I know I have... I am just trying to...
  • 405 Views
  • 0 replies
  • 0 likes
  • 405 Views
  • 0 replies
  • 0 likes

problem playing my music in offline mode and random pauses online

For some reason since I downloaded this app I've had countless problems but this is the most irritating one when I sync all my music at home and I get to work and my music doesn't work in offline mode and the I get these random pauses in my music if ...

  • Newbie
  • For some reason since I downloaded this app I've had countless problems but this is the most irritating one when I sync all my music at home and I get to work and my music doesn't work in offline mod...
  • 231 Views
  • 0 replies
  • 0 likes
  • 231 Views
  • 0 replies
  • 0 likes

Can't log in on my android

Hi Community, I just wanted to login with the android app, but it keeps telling me that this user already exists.And yes, I made sure to hit "login" instead of "register".What can i do to login? Thx schmattekAndroid 5.1.1 on Nexus5 EDIT: Got it! I wa...

  • Newbie
  • Hi Community,   I just wanted to login with the android app, but it keeps telling me that this user already exists. And yes, I made sure to hit "login" instead of "register". What can i do...
  • 243 Views
  • 0 replies
  • 0 likes
  • 243 Views
  • 0 replies
  • 0 likes

Spotify closes after launch

Hi, i have a lg g3s and after i get lollipop my spotify closes after launch. I need help please

  • Casual Listener
  • Hi, i have a lg g3s and after i get lollipop my spotify closes after launch. I need help please
  • yomsx
  • Newbie
  • 643 Views
  • 4 replies
  • 0 likes
  • 643 Views
  • 4 replies
  • 0 likes

Android Version Problems

I have two annoying problems with Spotify for Android:I pause music and after a couple of minutes, the widget in my lock screen disappears. I have to unlock the phone and go to my notification area to unpause music.I pause music and after more minute...

  • Casual Listener
  • I have two annoying problems with Spotify for Android: I pause music and after a couple of minutes, the widget in my lock screen disappears. I have to unlock the phone and go to my notification are...
  • Shinjikum
  • Casual Listener
  • 548 Views
  • 5 replies
  • 0 likes
  • 548 Views
  • 5 replies
  • 0 likes

Equalizer on Android device

How do i turn the equalizer off? Im using an s6 and my the volume on my Spotify changes erratically. Im relatively certain it's being caused by the equalizer but can't find an option to turn it off.

  • Newbie
  • How do i turn the equalizer off? Im using an s6 and my the volume on my Spotify changes erratically. Im relatively certain it's being caused by the equalizer but can't find an option to turn it off.
  • 266 Views
  • 0 replies
  • 0 likes
  • 266 Views
  • 0 replies
  • 0 likes

I can't access my 6 month premium

I had a 6 month premium, that just stopped and put me in free status, than I purchase the three month premium and I'm still in free status

  • Newbie
  • I had a 6 month premium, that just stopped and put me in free status, than I purchase the three month premium and I'm still in free status
  • 242 Views
  • 0 replies
  • 0 likes
  • 242 Views
  • 0 replies
  • 0 likes

Please add a "disable playback through speaker" feature

I'm using Spotify Premium on Samsung S5 mini to stream music to my car's audio system through Bluetooth. From time to time I'm facing an annoying issue where Spotify decides to unpause when bluetooth connection to the car has been lost and starts pla...

  • Newbie
  • I'm using Spotify Premium on Samsung S5 mini to stream music to my car's audio system through Bluetooth. From time to time I'm facing an annoying issue where Spotify decides to unpause when blue...
  • dweynlovessptfy
  • Roadie
  • 358 Views
  • 1 replies
  • 1 likes
  • 358 Views
  • 1 replies
  • 1 likes

Spotify on an Asus x205ta

Everytime my laptop goes into lock screen my music pauses , is there any way to stop this from happening ? sorry if it this has already been covered it just i couldnt find it thanks

  • Newbie
  • Everytime my laptop goes into lock screen my music pauses , is there any way to stop this from happening ? sorry if it this has already been covered it just i couldnt find it  thanks
  • dweynlovessptfy
  • Roadie
  • 309 Views
  • 1 replies
  • 0 likes
  • 309 Views
  • 1 replies
  • 0 likes

bluetooth

I've been having issues with the bluetooth. I connect to my wireless power beats 2 and play music with spotify and plays for a minute then disconnects and reconnects and repeats doing that. I use blue tooth with my music player and does not do this s...

  • Newbie
  • I've been having issues with the bluetooth. I connect to my wireless power beats 2 and play music with spotify and plays for a minute then disconnects and reconnects and repeats doing that. I use blu...
  • 417 Views
  • 0 replies
  • 0 likes
  • Bluetooth stutter
  • 417 Views
  • 0 replies
  • 0 likes

Musica bajada a mi celular

Buenas yo quisiera saber donde se guarda la musica de las playlist que bajo, y si se guardan en la sd, como hago para que se guarden en la memoria interna de mi celular?

  • Newbie
  • Buenas yo quisiera saber donde se guarda la musica de las playlist que bajo, y si se guardan en la sd, como hago para que se guarden en la memoria interna de mi celular?
  • 341 Views
  • 0 replies
  • 0 likes
  • 341 Views
  • 0 replies
  • 0 likes

the bluetooth has stopped working

Hi,after apply new version of Spotify my cell phone has showed in the begin of each music "the bluetooth has stopped". How can I solve this problem please?cell phone is Samsung S3thanksDouglas

  • Newbie
  • Hi, after apply new version of Spotify my cell phone has showed in the begin of each music "the bluetooth has stopped". How can I solve this problem please? cell phone is Samsung S3 thanks ...
  • 250 Views
  • 0 replies
  • 0 likes
  • 250 Views
  • 0 replies
  • 0 likes

Lost Playlists after standard update

Hi, I downloaded a standard update for Facebook and Spotify on my Samsung mobile. When complete I had to unussually log in in to both apps. I logged back in to Spotify and all of my playlists and starred list have disappeared. Can I get them back? An...

  • Newbie
  • Hi,   I downloaded a standard update for Facebook and Spotify on my Samsung mobile. When complete I had to unussually log in in to both apps. I logged back in to Spotify and all of my playlist...
  • jonasherdegen
  • Community Legend
  • 336 Views
  • 2 replies
  • 0 likes
  • 336 Views
  • 2 replies
  • 0 likes

Error ID 2 Samsung Smart TV app

Hi The samsung TV app doesn't seem to work at all? I keeo getting "An Error has ocurred. Error ID 2" Why? ThanksM

  • Music Fan
  • Hi   The samsung TV app doesn't seem to work at all? I keeo getting "An Error has ocurred. Error ID 2"   Why?   Thanks M
  • teeone
  • Casual Listener
  • 1426 Views
  • 3 replies
  • 0 likes
  • Error ID 2
  • 1426 Views
  • 3 replies
  • 0 likes

Spotify won't log in through my wifi

My spotify on my galaxy s6 just won't log me in through my own wifi but works with other wifi, my computer logs in just as fine through the same wifi. Please help..... btw i tried the turn it off and on method also reinstall the app.... please help. ...

  • Regular
  • My spotify on my galaxy s6 just won't log me in through my own wifi but works with other wifi, my computer logs in just as fine through the same wifi. Please help..... btw i tried the turn it off and...
  • FreddyCui
  • Regular
  • 379 Views
  • 1 replies
  • 1 likes
  • 379 Views
  • 1 replies
  • 1 likes