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Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 47096 Views
  • 66 replies
  • 25 likes
  • 47096 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 879999 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 879999 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26865 Views
  • 4 replies
  • 0 likes
  • 26865 Views
  • 4 replies
  • 0 likes

Can't Save songs to SD cards

Hey, I am trying to download music on my phone before I go away. But I cannot figure out how to download it onto my SD Card rather than my internal storage. Is it possible to change this? If so how? Thanks in advance!!

  • Visitor
  • Hey,   I am trying to download music on my phone before I go away.   But I cannot figure out how to download it onto my SD Card rather than my internal storage.   Is it possible ...
  • user-removed
  • Not applicable
  • 330 Views
  • 2 replies
  • 0 likes
  • 330 Views
  • 2 replies
  • 0 likes

Solved!! Radio - Previously liked songs don't show liked when played again

Today I liked a song using playlist radio and it added to my Liked from Radio playlist which is fine. Now fast forward 5 hours later that same song came on again still playing on radio and the thumbs up icon didn't show that I previously liked it. So...

  • Regular
  • Today I liked a song using playlist radio and it added to my Liked from Radio playlist which is fine. Now fast forward 5 hours later that same song came on again still playing on radio and the thumbs...
  • cbryan79
  • Casual Listener
  • 5912 Views
  • 13 replies
  • 4 likes
  • 5912 Views
  • 13 replies
  • 4 likes

Problems with Spotify and eTeknix homepage

When I'm listening to music and browsing the site www.eteknix.com the song always stops after a while and the player closes down.I doesn't give me any crash report or anything.If anyone else got the same problem, it would be great to know.

  • Casual Listener
  • When I'm listening to music and browsing the site www.eteknix.com the song always stops after a while and the player closes down. I doesn't give me any crash report or anything. If anyone else go...
  • velihukka
  • Casual Listener
  • 368 Views
  • 3 replies
  • 0 likes
  • 368 Views
  • 3 replies
  • 0 likes

Infamous spotify pausing issue

So I've been dealing with this issue for about 24 hours now. I tried every suggestion on the community and web. Uninstalled, deleted folders, reinstalled, logged out all sessions, changed my password, formatted my SD card, restored my phone to stock ...

  • Casual Listener
  • So I've been dealing with this issue for about 24 hours now.  I tried every suggestion on the community and web.  Uninstalled, deleted folders, reinstalled, logged out all sessions, changed...
  • bbohica
  • Casual Listener
  • 557 Views
  • 2 replies
  • 0 likes
  • Pausing playback
  • 557 Views
  • 2 replies
  • 0 likes

Search button in main menu missing in newest Android update (3.1.0.1117)

Yesterday my Samsung Galaxy S3 automatically updated my Spotify app to the latest update. Much to my horror, the "Search" button in the slideout menu is gone. I searched the app up and down and could not find any way to search. So I resorted to going...

  • Casual Listener
  • Yesterday my Samsung Galaxy S3 automatically updated my Spotify app to the latest update. Much to my horror, the "Search" button in the slideout menu is gone. I searched the app up and down and could...
  • TiGWolf
  • Casual Listener
  • 7181 Views
  • 12 replies
  • 14 likes
  • 7181 Views
  • 12 replies
  • 14 likes

Offline content filter

Is it just me but I can't find the option to only show playlists that have been downloaded. I've got lots of folders and playlists and would like only downloaded to be shown..

  • Roadie
  • Is it just me but I can't find the option to only show playlists that have been downloaded. I've got lots of folders and playlists and would like only downloaded to be shown.. 
  • user-removed
  • Not applicable
  • 780 Views
  • 5 replies
  • 2 likes
  • 780 Views
  • 5 replies
  • 2 likes

no offline use for some local files

About 30% of my songs (from the playlists that have my Local Files) stay greyed out when offline and they won't download. I am assuming these are songs Spotify are not authorized to play, but Spotify is supposed to play/download any non protected Loc...

  • Regular
  •  About 30% of my songs (from the playlists that have my Local Files) stay greyed out when offline and they won't download. I am assuming these are songs Spotify are not authorized to play, but S...
  • 223 Views
  • 0 replies
  • 0 likes
  • 223 Views
  • 0 replies
  • 0 likes

stored music files issue

I am a Premium user and have been noticing that time to time Spotify tries to download all my stored music files again. Does anyone know how to solve this? Thanks in advance.

  • Newbie
  • I am a Premium user and have been noticing that time to time Spotify tries to download all my stored music files again. Does anyone know how to solve this?   Thanks in advance.
  • 195 Views
  • 0 replies
  • 0 likes
  • 195 Views
  • 0 replies
  • 0 likes

Sony Z3 to digifunk

How do I get spotify to play on my digifunk with a sono Z3 phone? An iPhone 4s works with airplay fine.Any help would be appreciated?Thanks

  • Casual Listener
  • How do I get spotify to play on my digifunk with a sono Z3 phone? An iPhone 4s works with airplay fine. Any help would be appreciated? Thanks
  • Davidoff-5
  • Casual Listener
  • 519 Views
  • 2 replies
  • 0 likes
  • 519 Views
  • 2 replies
  • 0 likes

Solved!! Android app login failure

I get the message "you already created an account with that email address" when I try to log in. Is this the same fault that requires me to delete the app, wipe my sd carf, spin around three times and bark like a chicken? I see lots of reports of iss...

  • Visitor
  • I get the message "you already created an account with that email address" when I try to log in. Is this the same fault that requires me to delete the app, wipe my sd carf, spin around three times an...
  • user-removed
  • Not applicable
  • 927 Views
  • 1 replies
  • 0 likes
  • Android
    errors
    Login
    waste of time
  • 927 Views
  • 1 replies
  • 0 likes

Saved song quality before enabling extreme quality

Premium user on an android phone here... C= I recently discovered I had the High quality option enabled for Downloads (offline mode), so I switch to Extreme quality but I don't notice any difference when listening to my songs which I saved before swi...

  • Visitor
  • Premium user on an android phone here... C=   I recently discovered I had the High quality option enabled for Downloads (offline mode), so I switch to Extreme quality&nbs...
  • mabrekito
  • Newbie
  • 1500 Views
  • 2 replies
  • 0 likes
  • 1500 Views
  • 2 replies
  • 0 likes

Solved!! account

I created my account though fb in Italy but now I'm in Canada and I just reset my phone, now that I'm putting back all my apps spotify won't let me sign in with fb , it keeps saying ," oh it seems you ate trying to log in from another country."When I...

  • Newbie
  • I created my account though fb in Italy but now I'm in Canada and I just reset my phone, now that I'm putting back all my apps spotify won't let me sign in with fb , it keeps saying ," oh it seems yo...
  • atom1989
  • Community Legend
  • 346 Views
  • 1 replies
  • 0 likes
  • 346 Views
  • 1 replies
  • 0 likes

Won't sync local files!

As the title says, my samsung galaxy s5 just won't sync my local files from my computer. I've read and tried everything the help thread recommended but it just won't work.

  • Newbie
  • As the title says, my samsung galaxy s5 just won't sync my local files from my computer. I've read and tried everything the help thread recommended but it just won't work. 
  • biff
  • Casual Listener
  • 454 Views
  • 2 replies
  • 0 likes
  • 454 Views
  • 2 replies
  • 0 likes

Unable to log in

Hello, i am having problem login into the app, it stays at "logging in" when i use credential and when i use facebook to log in it stays on the logging screen aswell, after awhile it just goes back, to the user/pass screen, i have tried doing a coupl...

  • Casual Listener
  • Hello, i am having problem login into the app, it stays at "logging in" when i use credential and when i use facebook to log in it stays on the logging screen aswell, after awhile it just goes back, ...
  • Risengeth
  • Casual Listener
  • 328 Views
  • 2 replies
  • 0 likes
  • 328 Views
  • 2 replies
  • 0 likes

Solved!! The app is closing alone.

After the last update, the app plays only one song and then automatically closes.

  • Visitor
  • After the last update, the app plays only one song and then automatically closes.
  • mikeblessing
  • Roadie
  • 1169 Views
  • 9 replies
  • 2 likes
  • 1169 Views
  • 9 replies
  • 2 likes

Spotify Connect + Sony SRS-X7

Big problems with connection. Every time my Xperia Z2 is turning of the screen the Spotify connection is lost. Sometimes when I am jumping forward in the main play screen the connection is lost. When it is back online the previous songvis shown as pl...

  • Gig Goer
  • Big problems with connection. Every time my Xperia Z2 is turning of the screen the Spotify connection is lost. Sometimes when I am jumping forward in the main play screen the connection is lost. When...
  • 529 Views
  • 0 replies
  • 0 likes
  • Sony
    SRS-X7
    Xperia
    Z2
  • 529 Views
  • 0 replies
  • 0 likes

Not able to log in

Firstly, I tired downloading a new song from the internet and it said I was not connected to the internet but that was clearly wrong because I was connected to a wifi network. So I reinstalled the app, tried logging in with my username and password b...

  • Casual Listener
  • Firstly, I tired downloading a new song from the internet and it said I was not connected to the internet but that was clearly wrong because I was connected to a wifi network.  So I reinstalled ...
  • mshilling81790
  • Casual Listener
  • 611 Views
  • 4 replies
  • 0 likes
  • 611 Views
  • 4 replies
  • 0 likes

LOCAL File PLAYBACk

Hey, I am having a problem. I set up a playlist on my computer and synched it with my phone it has local files that are both located on my computer and on my mobile device. I still cannot play these local files. How do I fix this problem. I would lov...

  • Newbie
  • Hey,   I am having a problem.  I set up a playlist on my computer and synched it with my phone it has local files that are both located on my computer and on my mobile device.  I sti...
  • PhantomDiesel
  • Roadie
  • 379 Views
  • 1 replies
  • 0 likes
  • 379 Views
  • 1 replies
  • 0 likes

Solved!! Music

Why can't I change any of the music I have saved on my account? It was working fine a week ago but now it is stuck on shuffle and says that im always offline even though i have 3G.

  • Visitor
  • Why can't I change any of the music I have saved on my account? It was working fine a week ago but now it is stuck on shuffle and says that im always offline even though i have 3G.
  • user-removed
  • Not applicable
  • 707 Views
  • 6 replies
  • 0 likes
  • 707 Views
  • 6 replies
  • 0 likes

Solved!! Spotify doesn't save offline playlists to external SD-card

Hey! My Spotify app became extremely laggy and slow after an update of Spotify, so I reinstalled it and deleted all my offline playlists. But now, whenever I try make a playlist offline, it just saves the music to my internal SD, which only has a few...

  • Casual Listener
  • Hey!   My Spotify app became extremely laggy and slow after an update of Spotify, so I reinstalled it and deleted all my offline playlists. But now, whenever I try make a playlist offline, it ...
  • Jordi
  • Community Legend
  • 528 Views
  • 2 replies
  • 0 likes
  • 528 Views
  • 2 replies
  • 0 likes