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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 43072 Views
  • 66 replies
  • 25 likes
  • 43072 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878317 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878317 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26463 Views
  • 4 replies
  • 0 likes
  • 26463 Views
  • 4 replies
  • 0 likes

unavailable message

I am currently on the 3 mo. trial which hasnt expired yet. When I try to play certain songs I get the message that the song is not available.

  • Newbie
  • I am currently on the 3 mo. trial which hasnt expired yet. When I try to play certain songs I get the message that the song is not available.
  • 154 Views
  • 0 replies
  • 0 likes
  • 154 Views
  • 0 replies
  • 0 likes

Song not downloading

All the songs from this album download, except this one, can you guys explain me why? I'm on a Galaxy S4...

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  • Visitor
  • All the songs from this album download, except this one, can you guys explain me why? I'm on a Galaxy S4...
  • user-removed
  • Not applicable
  • 274 Views
  • 2 replies
  • 0 likes
  • 274 Views
  • 2 replies
  • 0 likes

Shuts down phone

I have been running spotify on an Alcatel One Touch 6030X. As of yesterday, when I open the app. My screen freezes and my phone restarts. I've tried a clean reinstall and a new SD card. But the same problem is still occurring. Any help would be great...

  • Newbie
  • I have been running spotify on an Alcatel One Touch 6030X. As of yesterday, when I open the app. My screen freezes and my phone restarts. I've tried a clean reinstall and a new SD card. But the same ...
  • 191 Views
  • 0 replies
  • 0 likes
  • 191 Views
  • 0 replies
  • 0 likes

Solved!! Won't recognize SD card after reboot

After installation and reboot, Spotify says it can't find the SD card. I'm using a Samsung Galaxy s4, and it happens on any SD card I use. HELP!!!

  • Casual Listener
  • After installation and reboot, Spotify says it can't find the SD card. I'm using a Samsung Galaxy s4, and it happens on any SD card I use. HELP!!!
  • moorescorner171
  • Casual Listener
  • 3133 Views
  • 3 replies
  • 0 likes
  • Other
    Premium
  • 3133 Views
  • 3 replies
  • 0 likes

I signed up for premium on my laptop but my phone shows free

I signed up for the 3 month premium trial on my laptop macbook . But my gs6 edge is still showing a free account. I tried everything and this is getting frustrating.

  • Casual Listener
  • I signed up for the 3 month premium trial on my laptop macbook . But my gs6 edge is still showing a free account. I tried everything and this is getting frustrating.
  • cephalization
  • Community Legend
  • 563 Views
  • 4 replies
  • 0 likes
  • 563 Views
  • 4 replies
  • 0 likes

Problems since day 1

Recently, couple months ago, started using the Android app. When it works I like it a lot. But thats the problem, its WHEN it works. I am constantly turning the wifi on and back off on the device, sometimes it will load, sometimes not. Black screen. ...

  • Roadie
  • Recently, couple months ago, started using the Android app.  When it works I like it a lot.  But thats the problem, its WHEN it works.   I am constantly turning the wifi on and bac...
  • Rollo_
  • Roadie
  • 326 Views
  • 4 replies
  • 0 likes
  • 326 Views
  • 4 replies
  • 0 likes

Search Bar and the new "Now Playing" layout

The search bar disappears after one time you try to search for something. This has been going on for at least a week with me now. Other people seem to have this problem, also.Also, what's up with the new "Now Playing" layout? I loved it like it was p...

  • Regular
  • The search bar disappears after one time you try to search for something. This has been going on for at least a week with me now. Other people seem to have this problem, also. Also, what's up with...
  • Deanofgreens
  • Casual Listener
  • 349 Views
  • 1 replies
  • 1 likes
  • 349 Views
  • 1 replies
  • 1 likes

Spotify automatically downloading everything

I currently have Spotify premium on my phone (Samsung Galaxy S6). I have a number of albums downloaded onto my phone and had switched it to offline. When I went back online it tried to download every song that was on my phone. This results in a numbe...

  • Newbie
  • I currently have Spotify premium on my phone (Samsung Galaxy S6). I have a number of albums downloaded onto my phone and had switched it to offline. When I went back online it tried to download every...
  • 250 Views
  • 0 replies
  • 0 likes
  • 250 Views
  • 0 replies
  • 0 likes

Sonos app crashes on Android 5.0.1 when selecting Spotify Playlist

I recently had to upgrade my mobile phone (Samsung Galaxy S4) to Android 5.0.1. Since then, each time I try to access the Spotify Playlist option in Sonos, the app crashes with the message "Unfortunately Sonos has stopped".My partner has still got An...

  • Newbie
  • I recently had to upgrade my mobile phone (Samsung Galaxy S4)  to Android 5.0.1. Since then, each time I try to access the Spotify Playlist option in Sonos, the app crashes with the message "Unf...
  • 524 Views
  • 0 replies
  • 0 likes
  • 524 Views
  • 0 replies
  • 0 likes

Connected from aniother country

Hello, When I try to log on on my phone (Android), the log in fails because it considers I am logged in from a different country.When I log in from a computer and check my profile, the country is set to UK. I am in France but I cannot modify the coun...

  • Newbie
  • Hello,   When I try to log on on my phone (Android), the log in fails because it considers I am logged in from a different country. When I log in from a computer and check my profile, the cou...
  • 185 Views
  • 0 replies
  • 0 likes
  • 185 Views
  • 0 replies
  • 0 likes

Spotify Search Function Missing AndroidOS

Hey gents,Recently renewed my Spotify Sub so not 100% sure when this occurred buuuut!I use Spotify on my mobile phone (Apple iOS) and on my tablet (Android JellyBean), now all of a sudden I have no search function at all.Updated, un- and re- installe...

  • Newbie
  • Hey gents, Recently renewed my Spotify Sub so not 100% sure when this occurred buuuut! I use Spotify on my mobile phone (Apple iOS) and on my tablet (Android JellyBean), now all of a sudden I have ...
  • ghostjmf
  • Music Fan
  • 908 Views
  • 2 replies
  • 0 likes
  • Search missing
  • 908 Views
  • 2 replies
  • 0 likes

[Android][Music] Track skipping issue

LAest update for Android has changed the skipping method in the notifications drop down thing. now, back skip takes u back a track. I preferred it whe it restarted the current track.(Now, i have to skip forward then skip back just to replay the track...

  • Newbie
  • LAest update for Android has changed the skipping method in the notifications drop down thing.  now, back skip takes u back a track. I preferred it whe it restarted the current track. (Now, i ...
  • Marco
  • Community Legend
  • 332 Views
  • 1 replies
  • 0 likes
  • Android
    music
  • 332 Views
  • 1 replies
  • 0 likes

Cant play local files on Mobile

Hello, I have a Droid Razr M, and I can't play my local files on my Android phone. I have premium, and when I download a playlist/songs to my phone, they come up as (Song Name) Unknown Artist, Unknown Album, and completely grey instead of white with ...

  • Casual Listener
  • Hello, I have a Droid Razr M, and I can't play my local files on my Android phone.   I have premium, and when I download a playlist/songs to my phone, they come up as (Song Name) Unknown Artis...
  • 386 Views
  • 0 replies
  • 2 likes
  • 386 Views
  • 0 replies
  • 2 likes

Question. I can listen to songs as restricted in the United States?

Some albums I can't listen because they are not available in the United States. Given this:1. The albums arrived in the US2. Try proxies and not work3. I can not change my country in my profile pageThey can give me some solution?

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  • Newbie
  • Some albums I can't listen because they are not available in the United States. Given this: 1. The albums arrived in the US 2. Try proxies and not work 3. I can not change my country in my profile...
  • 285 Views
  • 0 replies
  • 0 likes
  • 285 Views
  • 0 replies
  • 0 likes

My spotify goes offline after 2 songs!!!! >:-(

I have a Galaxy S5 on Verizon and my spotify goes offline after literally 2 songs play. I close out the app through task manager and reopen. It plays 2 songs, then goes offline. My network is 4G and full signal with no loss fluctuations.

  • Newbie
  • I have a Galaxy S5 on Verizon and my spotify goes offline after literally 2 songs play. I close out the app through task manager and reopen. It plays 2 songs, then goes offline. My network is 4G and ...
  • 432 Views
  • 0 replies
  • 0 likes
  • No internet connection android
  • 432 Views
  • 0 replies
  • 0 likes

Large loop in playlist

All...for some reason my starred playlist likes to make large loops.The playlist itself has over 1500 songs. However, after 7-8 songs or so, a loop of songs plays again so that I have to cycle through the entire list of songs I just played to get to ...

  • Casual Listener
  • All...for some reason my starred playlist likes to make large loops. The playlist itself has over 1500 songs.  However, after 7-8 songs or so, a loop of songs plays again so that I have to cy...
  • 188 Views
  • 0 replies
  • 0 likes
  • 188 Views
  • 0 replies
  • 0 likes

Solved!! $10 Spotify Redeem Code Not Working

As the title says, I've purchased a $10 code from Best Buy for one month of Spotify premium. After having entered the code numerous times, double (triple, quadruple having someone else enter it) checking the code for any errors inputting the code, it...

  • Newbie
  • As the title says, I've purchased a $10 code from Best Buy for one month of Spotify premium. After having entered the code numerous times, double (triple, quadruple having someone else enter it) chec...
  • MattSuda
  • Spotify Star
  • 7339 Views
  • 7 replies
  • 0 likes
  • 7339 Views
  • 7 replies
  • 0 likes

Re sync them.

-Go to settings.- go to streaming quality.- turn on, sync over cellular.It has to sync them all again but it's working so far.

  • Newbie
  • -Go to settings. - go to streaming quality. - turn on, sync over cellular. It has to sync them all again but it's working so far.
  • 215 Views
  • 0 replies
  • 0 likes
  • 215 Views
  • 0 replies
  • 0 likes