Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 51086 Views
  • 66 replies
  • 25 likes
  • 51086 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 881690 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 881690 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 27320 Views
  • 4 replies
  • 0 likes
  • 27320 Views
  • 4 replies
  • 0 likes

Solved!! Problem with the account

Hello! I have two problems with my account of spotify! I would stay at sportify free and remove the association with my facebookaccoun. How can I do? Can you help me please?Thanks Eleonora

  • Regular
  • Hello! I have two problems with my account of spotify! I would stay at sportify free and remove the association with my facebookaccoun. How can I do? Can you help me please? Thanks Eleonora
  • relehcp
  • Regular
  • 642 Views
  • 7 replies
  • 0 likes
  • 642 Views
  • 7 replies
  • 0 likes

Slow song change and car text update

Hi, First my setup I use my phone Xiaomi Mi4 with Android 4.4.4 and MIUI v6 to listen music in my car. My car stereo is Alpine CDE 173BT.My phone is set to pair automatic with the car stereo. I usually start my car, select playlist on the phone, musi...

Screenshot_2015-04-23-13-24-50.png
  • Regular
  • Hi,   First my setup I use my phone Xiaomi Mi4 with Android 4.4.4 and MIUI v6 to listen music in my car. My car stereo is Alpine CDE 173BT. My phone is set to pair automatic with th...
  • camillo75
  • Community Legend
  • 1513 Views
  • 4 replies
  • 0 likes
  • 1513 Views
  • 4 replies
  • 0 likes

Using Android to control PC spotify shows incorrect track for queue

Device: HTC One M8 - Android 5.0.1 Steps to reproduce:1. Start playing spotify on a desktop PC.2. Start spotify on your Android phone3. Set the phone to control the PC so it says "Playing From "4. Select a track from the playlist and Add to Queue5. W...

  • Casual Listener
  • Device: HTC One M8 - Android 5.0.1   Steps to reproduce: 1. Start playing spotify on a desktop PC. 2. Start spotify on your Android phone 3. Set the phone to control the PC so it say...
  • camillo75
  • Community Legend
  • 384 Views
  • 4 replies
  • 0 likes
  • 384 Views
  • 4 replies
  • 0 likes

How can I turn off spotify connect

Hi I'm having trouble with the spotify connect when I play music on my moms account when she goes to play something on her phone on her account also it turns off what I'm listening too can anyone please help me fix this problem it's very irritating a...

  • Newbie
  • Hi I'm having trouble with the spotify connect when I play music on my moms account when she goes to play something on her phone on her account also it turns off what I'm listening too can anyone ple...
  • Daniel
  • Community Legend
  • 613 Views
  • 2 replies
  • 0 likes
  • 613 Views
  • 2 replies
  • 0 likes

Disappointed in Spotify mobile for phone

I have installed Spotify on my LG G2 android phone , but cannot play the preferred playlist I want to. Have to use shuffle. I am very unhappy about this and will probably uninstall from my phone. I don't want the paid version. Will be looking for a r...

  • Casual Listener
  • I have installed Spotify on my LG G2 android phone , but cannot play the preferred playlist I want to. Have to use shuffle. I am very unhappy about this and will probably uninstall from my phone. I d...
  • Daniel
  • Community Legend
  • 269 Views
  • 2 replies
  • 0 likes
  • 269 Views
  • 2 replies
  • 0 likes

Playlist

is there a way I can combine playlist together? I usually use Spotify on my phone only and its very tedious to select each song and go through the add to playlist process.

  • Newbie
  • is there a way I can combine playlist together? I usually use Spotify on my phone only and its very tedious to select each song and go through the add to playlist process.
  • Daniel
  • Community Legend
  • 335 Views
  • 3 replies
  • 0 likes
  • 335 Views
  • 3 replies
  • 0 likes

Spotify app crashed, sony z1 compact

The app doesn't work at all, any attempt to start the app ends up crashing. Sent in crashreports every time. No results Tried to reset the phone to factory settingsEven after numourus app updatesTried to reinstall the appStill dont work. Any suggesti...

  • Newbie
  • The app doesn't work at all, any attempt to start the app ends up crashing. Sent in crashreports every time. No results   Tried to reset the phone to factory settings Even after numourus app ...
  • Daniel
  • Community Legend
  • 614 Views
  • 1 replies
  • 0 likes
  • compact
    Crash
    Sony
    Z1
  • 614 Views
  • 1 replies
  • 0 likes

playing music not on your playlist

I recently removed some music from my playlist and they will sometimes play anyways and I have double checked to make sure I actually removed them. Any suggestions?

  • Casual Listener
  • I recently removed some music from my playlist and they will sometimes play anyways and I have double checked to make sure I actually removed them. Any suggestions?
  • nman618
  • Casual Listener
  • 301 Views
  • 2 replies
  • 0 likes
  • 301 Views
  • 2 replies
  • 0 likes

Why is Spotify sooooo slow?

My Android app is driving me crazy ... I see this is a common problem. It's slow in loading, slow in searches, slow in playing and lags between each song. By slow I mean glacial at best, not working at all at worst. My laptop app is fine. No problems...

  • Music Fan
  • My Android app is driving me crazy ... I see this is a common problem. It's slow in loading, slow in searches, slow in playing and lags between each song. By slow I mean glacial at best, not working ...
  • Daniel
  • Community Legend
  • 249 Views
  • 1 replies
  • 0 likes
  • 249 Views
  • 1 replies
  • 0 likes

Solved!! can't seem to browse for playlists... appears to be offline

When I click 'Browse' to see Featured Playlists all of the Icons (Mood, Party, Pop, Workout etc...) seem to not show up. They display generic icons next to them. It seems to be offline. All my other features seem to be working. I can assure you I am ...

  • Newbie
  • When I click 'Browse' to see Featured Playlists all of the Icons (Mood, Party, Pop, Workout etc...) seem to not show up. They display generic icons next to them. It seems to be offline. All my other ...
  • Daniel
  • Community Legend
  • 2055 Views
  • 4 replies
  • 0 likes
  • 2055 Views
  • 4 replies
  • 0 likes

Streaming quality based on sound device

It would be great an way to fix steaming audio quality for a given audio device rather than type of Internet connection. Most cases there is no point streaming more than normal quality for smartphone built-in speaker reproduction or simple Bluetooth ...

  • Regular
  • It would be great an way to fix steaming audio quality for a given audio device rather than type of Internet connection. Most cases there is no point streaming more than normal quality for smartphone...
  • atom1989
  • Community Legend
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

Solved!! En mi LG G3 aviso de consumición de batería

Desde que actualicé a Android 5.0 cada vez que utilizo la app me salta un aviso de que se está consumiendo mucha batería.Llega a ser molesto cada vez que abro Spotify

  • Casual Listener
  • Desde que actualicé a Android 5.0 cada vez que utilizo la app me salta un aviso de que se está consumiendo mucha batería. Llega a ser molesto cada vez que abro Spotify
  • MiquelEstalella
  • Casual Listener
  • 409 Views
  • 2 replies
  • 0 likes
  • 409 Views
  • 2 replies
  • 0 likes

Searching for tracks queues up rest of album on Desktop, but not on Android

On the desktop version of Spotify, if I search for a track and select one from the search results, it opens up the album view of that track and but doesn't start playing. If I double-click the song in the album view, I can then play the track and que...

Desktop_search.png Android_results.png
  • Regular
  • On the desktop version of Spotify, if I search for a track and select one from the search results, it opens up the album view of that track and but doesn't start playing. If I double-click the song i...
  • 307 Views
  • 0 replies
  • 0 likes
  • Android
    Search Album
    search results
  • 307 Views
  • 0 replies
  • 0 likes

What app let you move music to sd card

LG -F60- I can't move any music to my sd card from spotify. How or what app does it?

  • Newbie
  • LG -F60- I can't move any music to my sd card from spotify. How or what app does it?
  • Daniel
  • Community Legend
  • 319 Views
  • 1 replies
  • 0 likes
  • 319 Views
  • 1 replies
  • 0 likes

No SD Card Found

Android version 5.0.2 No SD Card Found we found no place to store our data, please check that you have a working SD card and free space Cannot install spotify on HTC One M7 android version 5.0.2 Any help that you can provide is greatly appreciated.

  • Casual Listener
  • Android version 5.0.2   No SD Card Found we found no place to store our data, please check that you have a working SD card and free space    Cannot install spotify on HTC One M7 an...
  • Daniel
  • Community Legend
  • 450 Views
  • 1 replies
  • 0 likes
  • 450 Views
  • 1 replies
  • 0 likes

Local Music

As a musician myself and a supporter of local music, I collect quite a few cds from shows I attend. However, my car doesn't have a CD player. I connect my phone via auxiliary for music, so I have uploaded these files into my phone. I primarily stream...

  • Casual Listener
  • As a musician myself and a supporter of local music, I collect quite a few cds from shows I attend. However, my car doesn't have a CD player. I connect my phone via auxiliary for music, so I have upl...
  • Daniel
  • Community Legend
  • 454 Views
  • 1 replies
  • 0 likes
  • Local files for Spotify Mobile
  • 454 Views
  • 1 replies
  • 0 likes

Offline sync location?

Hello! New user here. I mostly use Spotify on my smartphone (Samsung Stratosphere II / Android 4.1.2) and I have a playlist set to offline sync. I wondered if there was a way to see where the files are being downloaded to my phone, and if it's possib...

  • Newbie
  • Hello! New user here.   I mostly use Spotify on my smartphone (Samsung Stratosphere II / Android 4.1.2) and I have a playlist set to offline sync. I wondered if there was a way to see where th...
  • Daniel
  • Community Legend
  • 322 Views
  • 1 replies
  • 0 likes
  • 322 Views
  • 1 replies
  • 0 likes

Sptify connect

Im useing a samsung s4 and im trying to connect to PS4. When i press the connect button, my ps4 comes up, but it wont connect. Any tips?

  • Casual Listener
  • Im useing a samsung s4 and im trying to connect to PS4. When i press the connect button, my ps4 comes up, but it wont connect. Any tips?
  • Daniel
  • Community Legend
  • 365 Views
  • 1 replies
  • 0 likes
  • 365 Views
  • 1 replies
  • 0 likes

New update has stopped spotify working properly in my car

Hi ! i have the Samsung Galaxy note 2 and recently, both the software on the phone and spotify updated on more or less the same day! Before either of these updates, I could use spotify through my cars bluetooth easily! Since the update a few things h...

  • Newbie
  • Hi ! i have the Samsung Galaxy note 2 and recently, both the software on the phone and spotify updated on more or less the same day!  Before either of these updates, I could use spotify thro...
  • Daniel
  • Community Legend
  • 555 Views
  • 2 replies
  • 0 likes
  • 555 Views
  • 2 replies
  • 0 likes

Moving Spotify to SD card STILL not working on Galaxy s5

Hi there, I've seen and tried a variety of tricks to get my spotify to save on my external SD card (for Galaxy s5), to no avail. I am about to start a cross country road trip and need to have my music saved. Even when I clean delete and reinstall the...

  • Casual Listener
  • Hi there,  I've seen and tried a variety of tricks to get my spotify to save on my external SD card (for Galaxy s5), to no avail. I am about to start a cross country road trip and need to have...
  • nickstenerson
  • Newbie
  • 2825 Views
  • 5 replies
  • 0 likes
  • 2825 Views
  • 5 replies
  • 0 likes