Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 51268 Views
  • 66 replies
  • 25 likes
  • 51268 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 881803 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 881803 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 27354 Views
  • 4 replies
  • 0 likes
  • 27354 Views
  • 4 replies
  • 0 likes

Got the Premium, can't make playlists available offline

I just signed up for the premium and have my 1st month free. But it will not let me make my playlists available offline or sync my android cell with it. I want to be able to listen without having to be connected to the internet. I also signed out of ...

  • Casual Listener
  • I just signed up for the premium and have my 1st month free.  But it will not let me make my playlists available offline or sync my android cell with it.  I want to be able to listen withou...
  • MattSuda
  • Spotify Star
  • 429 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 429 Views
  • 1 replies
  • 0 likes

Spotify Sony Xperia Z, makes the volume go down and up, pausing music

Hi! Im having a delicate problem when using spotify.When i use the application i usually uses a headset and not just headphones.During the usage of the Spotify app my phones goes bonkers.Changes the volume from highest too lowest and vice versa.Pause...

  • Newbie
  • Hi! Im having a delicate problem when using spotify. When i use the application i usually uses a headset and not just headphones. During the usage of the Spotify app my phones goes bonkers. Chan...
  • OgulcanGngr
  • Newbie
  • 2223 Views
  • 2 replies
  • 1 likes
  • 2223 Views
  • 2 replies
  • 1 likes

Imported local files are playing different vesion of the song

I performed the procedure to import my MP3 from the PC to the phone, but in the phone some of these songs are playing different versions of the imported one.For example, I imported the song Highway to Hell by AC/DC. When I play on the PC, the song is...

  • Newbie
  • I performed the procedure to import my MP3 from the PC to the phone, but in the phone some of these songs are playing different versions of the imported one. For example, I imported the song Hi...
  • Daniel
  • Community Legend
  • 594 Views
  • 1 replies
  • 0 likes
  • different artist
    local files
    wrong version
  • 594 Views
  • 1 replies
  • 0 likes

premium bugs!

I'm now experiencing a bug where my screen appears white and get the loading sign come up intermittently. Guys what's going on!? I shouldn't be getting this on a premium sub.

  • Newbie
  • I'm now experiencing a bug where my screen appears white and get the loading sign come up intermittently. Guys what's going on!? I shouldn't be getting this on a premium sub.
  • MattSuda
  • Spotify Star
  • 351 Views
  • 1 replies
  • 0 likes
  • 351 Views
  • 1 replies
  • 0 likes

Local Files are muted

Description My local files most of the time aren't producing sound, though Spotify seems to be attempting to play them as the slider progresses along the song normally. What seems weird about the issue to me is that some songs will play once, then be...

  • Newbie
  • Description My local files most of the time aren't producing sound, though Spotify seems to be attempting to play them as the slider progresses along the song normally. What seems weird a...
  • camillo75
  • Community Legend
  • 516 Views
  • 1 replies
  • 0 likes
  • HTC One m8
    local files
  • 516 Views
  • 1 replies
  • 0 likes

Solved!! Use data in offline mode

Hey, I recently upgraded to premium and always turn on offline mode when I'm away from home. If I leave offline mode off and only play downloaded playlists will I use mobile data? I have sync via cellular data off btw

  • Visitor
  • Hey, I recently upgraded to premium and always turn on offline mode when I'm away from home. If I leave offline mode off and only play downloaded playlists will I use mobile data? I have sync via cel...
  • camillo75
  • Community Legend
  • 813 Views
  • 3 replies
  • 0 likes
  • 813 Views
  • 3 replies
  • 0 likes

Cannot play files from CD

When I got my new Galaxy in January, I already had Spotify Premium and everything worked fine on my laptop and my old iPod. However, once I switched to using my Galaxy, I could no longer play the songs in my playlists that were local files on my lapt...

  • Newbie
  • When I got my new Galaxy in January, I already had Spotify Premium and everything worked fine on my laptop and my old iPod. However, once I switched to using my Galaxy, I could no longer play the son...
  • 269 Views
  • 0 replies
  • 0 likes
  • 269 Views
  • 0 replies
  • 0 likes

Release Notes - Spotify for Android (2.0.0)

What's new in this version (2.0.0) New: Audio notifications on your phone won't stop the music. Improved: Zippier app startup, even with a poor connection.

ReleaseNotesAnd.jpg
  • Community Legend
  •   What's new in this version (2.0.0)   New: Audio notifications on your phone won't stop the music. Improved: Zippier app startup, even with a poor connection.
  • Peppschmier
  • Newbie
  • 2739 Views
  • 25 replies
  • 1 likes
  • Android
    Release Notes
  • 2739 Views
  • 25 replies
  • 1 likes

Downloading music on my Android LG70

It worked at first now it so slow. My external sd is in use, what am I doing wrong?What is the limf(?)button?

  • Newbie
  • It worked at first now it so slow. My external sd is in use, what am I doing wrong? What is the limf(?)button?
  • Daniel
  • Community Legend
  • 409 Views
  • 1 replies
  • 0 likes
  • 409 Views
  • 1 replies
  • 0 likes

Getting Local Files on Anroid?

Hey everyone, quick question! I was wondering if there was a way I could get my local files that are saved on my Android, not on my desktop onto Spotify? Thanks!

  • Newbie
  • Hey everyone, quick question! I was wondering if there was a way I could get my local files that are saved on my Android, not on my desktop onto Spotify? Thanks!
  • Daniel
  • Community Legend
  • 273 Views
  • 1 replies
  • 0 likes
  • 273 Views
  • 1 replies
  • 0 likes

HELP, offline playlists won't work overseas

I'm from the United States, and I've been a premium subscriber for quite some time. I have a Galaxy s2. I'm traveling in Spain for 5 weeks, and I was under the impression that my spotify offline would still work, but it doesn't. I cut my cell service...

  • Casual Listener
  • I'm from the United States, and I've been a premium subscriber for quite some time. I have a Galaxy s2. I'm traveling in Spain for 5 weeks, and I was under the impression that my spotify offline woul...
  • RobyT
  • Regular
  • 652 Views
  • 4 replies
  • 0 likes
  • 652 Views
  • 4 replies
  • 0 likes

Not bluetooth device with Spotify at Ford Fiesta 2015

A week ago Spotify reproduced without problems on my 2015 Ford Fiesta Sync, I'm premium and not detected now. Since the apk updated. I already uninstalled and delete vehicle information and my Samsung S5, and still detect.

  • Newbie
  • A week ago Spotify reproduced without problems on my 2015 Ford Fiesta Sync, I'm premium and not detected now. Since the apk updated. I already uninstalled and delete vehicle information and my Samsun...
  • Daniel
  • Community Legend
  • 537 Views
  • 1 replies
  • 0 likes
  • 537 Views
  • 1 replies
  • 0 likes

Takes over full lockscreen - can't unlock!

The Spotify Android app puts its artwork all over the lockscreen on my Samsung S4 Mini. I have poor vision, and with the artwork there I can't see the keypad to unlock the phone. That means I can't use the phone or even stop Spotify - my only solutio...

  • Newbie
  • The Spotify Android app puts its artwork all over the lockscreen on my Samsung S4 Mini. I have poor vision, and with the artwork there I can't see the keypad to unlock the phone. That means I can't u...
  • Daniel
  • Community Legend
  • 458 Views
  • 1 replies
  • 0 likes
  • 458 Views
  • 1 replies
  • 0 likes

Refusing to save to SD, playlists and songs that are deleted or hidden show up on app

So, the app is basically fubar. It refuses to save to SD, even though it has lots of space. I have deleted the app numerous times, rebooted phone, deleted cache, etc. Nothing works. Why can't you just make an app that works? Getting so fed up with th...

  • Casual Listener
  • So, the app is basically fubar.   It refuses to save to SD, even though it has lots of space. I have deleted the app numerous times, rebooted phone, deleted cache, etc. Nothing works. Why ca...
  • Daniel
  • Community Legend
  • 319 Views
  • 2 replies
  • 0 likes
  • 319 Views
  • 2 replies
  • 0 likes

Plays all songs in queue before skipping to selection

Hi all! I've been having this problem for about a week now but it seems to be getting progressively worse. If I'm playing a song and want to skip to another father down the queue, snippets of all the songs in between will play before finally settling...

  • Newbie
  • Hi all! I've been having this problem for about a week now but it seems to be getting progressively worse. If I'm playing a song and want to skip to another father down the queue, snippets of all the...
  • 268 Views
  • 0 replies
  • 0 likes
  • 268 Views
  • 0 replies
  • 0 likes

Visualizations

Has anyone found a visualization program that works with Spotify? I know most will pulse to the music but skip/ forward and backward song controls never work...

  • Casual Listener
  • Has anyone found a visualization program that works with Spotify? I know most will pulse to the music but skip/ forward and backward song controls never work...
  • Meenchie82
  • Casual Listener
  • 531 Views
  • 2 replies
  • 0 likes
  • 531 Views
  • 2 replies
  • 0 likes

HELP - deleted songs!!!

Hi guys. Hope someone can help. So I was setting up a play queue and was removing songs from the queue that I didn't want in there. HOWEVER I was actually removing them from my phone ("Remove from Music") rather than the queue. Only discovered this a...

  • Newbie
  • Hi guys. Hope someone can help.   So I was setting up a play queue and was removing songs from the queue that I didn't want in there. HOWEVER I was actually removing them from my phone ("Rem...
  • Daniel
  • Community Legend
  • 520 Views
  • 1 replies
  • 0 likes
  • Android
    deleted
    Help
    songs
  • 520 Views
  • 1 replies
  • 0 likes

spotify slow on samsung galaxy s3

Hello. Since a few weeks my spotify is running slow and stopping very frecuently on my samsung galaxy s3 . I have premium. With both data and wifi it constantly gets interrupted and stops playing. I cleaned my phone and the app. Installed it several ...

  • Casual Listener
  • Hello. Since a few weeks my spotify is running slow and stopping very frecuently on my samsung galaxy s3 . I have premium. With both data and wifi it constantly gets interrupted and stops playing...
  • Daniel
  • Community Legend
  • 1346 Views
  • 2 replies
  • 0 likes
  • 1346 Views
  • 2 replies
  • 0 likes

Using VPN on Android redownloads offline playlists

Hey guys, I use a VPN program on my phone a lot. whenever I turn it on, Spotiry starts to redownload all my offline playlistst (+2500 songs) all over. When I turn the VPN off, it does it again and this goes on and on. What can I do about this :(. Tha...

  • Newbie
  • Hey guys,   I use a VPN program on my phone a lot. whenever I turn it on, Spotiry starts to redownload all my offline playlistst (+2500 songs) all over. When I turn the VPN off, it does it a...
  • Daniel
  • Community Legend
  • 443 Views
  • 1 replies
  • 0 likes
  • 443 Views
  • 1 replies
  • 0 likes

Solved!! bluetooth headset ?

is it possible to listen to music from my mobile on bluetooth headset?tried but keep getting music on phone an notthing in headset.

  • Casual Listener
  • is it possible to listen to music from my mobile on bluetooth headset? tried but keep getting music on phone an notthing in headset.
  • Bitolas
  • Newbie
  • 25572 Views
  • 8 replies
  • 0 likes
  • 25572 Views
  • 8 replies
  • 0 likes