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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 43140 Views
  • 66 replies
  • 25 likes
  • 43140 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878356 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878356 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26475 Views
  • 4 replies
  • 0 likes
  • 26475 Views
  • 4 replies
  • 0 likes

How do I get Spotify only pause if a message comes through

Whenever I get a message from Facebook messenger the music doesn't just pause, it stops playing completely and I have to open the app to press play to continue. All permissions are allowed via my phone settings for the Spotify app.

  • Casual Listener
  • Whenever I get a message from Facebook messenger the music doesn't just pause, it stops playing completely and I have to open the app to press play to continue. All permissions are allowed via my p...
  • loftybloke
  • Visitor
  • 657 Views
  • 2 replies
  • 0 likes
  • 657 Views
  • 2 replies
  • 0 likes

Superuser Contribution Sort Albums by release date

Country Brazil Operating System (Android 11) My Question or Issue Recently i started to use the function to add the albums i listen to in my library, but the sorting functions don't serve me completely as i would like to sort my albums by release dat...

  • Casual Listener
  • Country   Brazil   Operating System   (Android 11)   My Question or Issue   Recently i started to use the function to add the albums i listen to in my library, but ...
  • SWGHL
  • Casual Listener
  • 7928 Views
  • 7 replies
  • 33 likes
  • Album library
    Android
    Release date
    sort by
  • 7928 Views
  • 7 replies
  • 33 likes

Superuser Contribution Song restarting midway on repeat one

PlanPremium CountryCanada DeviceGalaxy Z Fold 5, Galaxy Tab S8+, Windows PCOperating System(Android 14 OneUI 6.1, Windows 11 N) My Question or IssueIt seems that a recent and previously "Fixed" bug has come back. When setting songs to repeat one, son...

  • Newbie
  • Plan Premium  Country Canada   Device Galaxy Z Fold 5, Galaxy Tab S8+, Windows PC Operating System (Android 14 OneUI 6.1, Windows 11 N)   My Question or Issue It seems that...
  • Elena
  • Moderator
  • 1487 Views
  • 29 replies
  • 4 likes
  • 1487 Views
  • 29 replies
  • 4 likes

Superuser Contribution Lyrics not showing up

Plan - Premium YearlyCountry - India Device - Resmi K20Operating System - Android 10 My Question or IssueLyrics have been added to Spotify according to [this](https://support.spotify.com/us/using_spotify/features/can-i-see-lyrics-on-spotify/) page on...

  • Casual Listener
  • Plan - Premium Yearly Country - India   Device - Resmi K20 Operating System - Android 10   My Question or Issue Lyrics have been added to Spotify according to [this](https://...
  • Sam007Yeah
  • Visitor
  • 589 Views
  • 2 replies
  • 1 likes
  • Android 10
    lyrics
  • 589 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution My Music Stops after an ad, and every 10 seconds a New ad gets played,why?

If I want to Listen, and I press on play, I get an ad played, after this ad I only can Listen for 10 seconds befor the music Stops, if I Hit play again, the next ad gets played

  • Casual Listener
  • If I want to Listen, and I press on play, I get an ad played, after this ad I only can Listen for 10 seconds befor the music Stops, if I Hit play again, the next ad gets played
  • Not applicable
  • 373 Views
  • 3 replies
  • 0 likes
  • 373 Views
  • 3 replies
  • 0 likes

Superuser Contribution Getting "DJ Is Not Available In Your Country" when I try to start it on Wifi. In US.

I have Premium and am on a Galaxy S21. I've only had this issue in the past week. If I am on Wifi, it gives me that above error. So in order to start it, I need to disconnect from wifi, restart the app, then it will usually start. This only happens o...

  • Casual Listener
  • I have Premium and am on a Galaxy S21. I've only had this issue in the past week. If I am on Wifi, it gives me that above error. So in order to start it, I need to disconnect from wifi, restart the a...
  • Dragon3553
  • Newbie
  • 2797 Views
  • 12 replies
  • 0 likes
  • 2797 Views
  • 12 replies
  • 0 likes

Superuser Contribution O meu plano é duo e ficou individual, como faço pra voltar pro duo?

Deu problema no meu pagamento, então registrei outro cartão pra conseguir pagar, só que quando eu paguei foi pro plano individual.Só que eu quero continuar com o plano duo.

  • Visitor
  • Deu problema no meu pagamento, então registrei outro cartão pra conseguir pagar, só que quando eu paguei foi pro plano individual. Só que eu quero continuar com o plano duo.
  • Dessi
  • Moderator
  • 104 Views
  • 1 replies
  • 0 likes
  • 104 Views
  • 1 replies
  • 0 likes

Premium-Audio quality

I am trying out a premium membership on my Pixel 8 but see no change in audio quality even when the quality is set to high. Have changed all the settings per various forums on the web but no change in quality. Need help please. Wondering what's the p...

  • Visitor
  • I am trying out a premium membership on my Pixel 8 but see no change in audio quality even when the quality is set to high. Have changed all the settings per various forums on the web but no change i...
  • 95 Views
  • 0 replies
  • 0 likes
  • 95 Views
  • 0 replies
  • 0 likes

Superuser Contribution Can't find the problem

When I'm offline I can't play all music I've already downloaded

  • Visitor
  • When I'm offline I can't play all music I've already downloaded
  • Vasil
  • Moderator
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

Superuser Contribution New Jam screen hides wifi speakers suddenly after last app upgrade.

I teach where a set of wifi speakers are used. Now I just get a new Jam Session screen instead and see no way to connect to the speakers. I DON'T WANT JAM but can't find how to disable it. This is interfering ever since a 9/21/23 Spotify application ...

  • Casual Listener
  • I teach where a set of wifi speakers are used. Now I just get a new Jam Session screen instead and see no way to connect to the speakers. I DON'T WANT JAM but can't find how to disable it. This is in...
  • M8ch0l
  • Casual Listener
  • 1999 Views
  • 19 replies
  • 2 likes
  • 1999 Views
  • 19 replies
  • 2 likes

A button crash the application

The feature with the timer on album there is a button share that crash the application, next to it there is 3 dot an the share button si working fine

  • Newbie
  • The feature with the timer on album there is a button share that crash the application, next to it there is 3 dot an the share button si working fine
  • osornios
  • Spotify Star
  • 98 Views
  • 1 replies
  • 0 likes
  • 98 Views
  • 1 replies
  • 0 likes

Superuser Contribution Shuffle turn on by itself when connected to car.

When connected to car spotify gets crazy, at first no matter the status of shuffle it turns it on by itself. The second matter is that sometimes the music stops playing for seconds and gets back but with the shuffle turn on again. Also when skip or p...

  • Casual Listener
  • When connected to car spotify gets crazy, at first no matter the status of shuffle it turns it on by itself. The second matter is that sometimes the music stops playing for seconds and gets back but ...
  • Eig8hty
  • Casual Listener
  • 541 Views
  • 6 replies
  • 0 likes
  • 541 Views
  • 6 replies
  • 0 likes

Superuser Contribution New Spotify UI - very slow responsiveness

I have the same problem. Android 13 Reno lite 5, all apps updates in the last year have been the same also with android 12 and other phones. It's not the phone, it's not the app version, it's on Spotify's side. Only when I install an old APK it gets ...

  • Regular
  • I have the same problem. Android 13 Reno lite 5, all apps updates in the last year have been the same also with android 12 and other phones. It's not the phone, it's not the app version, it's on Spot...
  • Legolash2o
  • Newbie
  • 6051 Views
  • 26 replies
  • 6 likes
  • 6051 Views
  • 26 replies
  • 6 likes

Superuser Contribution I can't find any podcasts on Spotify

I can't find any podcasts on Spotify I searched everywhere but I am still unable to fin. I'm new on this app so I don't know what to do

  • Visitor
  • I can't find any podcasts on Spotify I searched everywhere but I am still unable to fin. I'm new on this app so I don't know what to do
  • Susan_GP
  • Moderator
  • 117 Views
  • 1 replies
  • 0 likes
  • 117 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to open the queue on the phone app while playing music on PC

I am playing music on my PC and when I want to arrange my queue on my Spotify pho \ne app (android) i am unable to access the queue. It however tells me "Playing from queue" Is it possible to arrange the queued music on the app as well as PC?

  • Casual Listener
  • I am playing music on my PC and when I want to arrange my queue on my Spotify pho \ne app (android) i am unable to access the queue. It however tells me "Playing from queue" Is it possible to arrange...
  • ChaithanyaPakala2000
  • Newbie
  • 521 Views
  • 3 replies
  • 0 likes
  • 521 Views
  • 3 replies
  • 0 likes

Superuser Contribution Autoplay not working

My autoplay has stopped working. It gets to the end of a playlist and starts again. I have toggled with the settings, signed out and in, reinstalled the app, nothing seems to work. Using a Samsung A55 5G

  • Casual Listener
  • My autoplay has stopped working. It gets to the end of a playlist and starts again. I have toggled with the settings, signed out and in, reinstalled the app, nothing seems to work. Using a Samsung A5...
  • Not applicable
  • 352 Views
  • 7 replies
  • 0 likes
  • 352 Views
  • 7 replies
  • 0 likes

Solved!!Superuser Contribution I cant download podcasts

As of September 7th 2024 I cannot download podcastsPlanPremiumCountrySwedenDeviceMotorola Moto G32Operating SystemAndroid 13 My Question or IssueI cannot download podcasts. I can still download songs but not podcasts and some podcasts wont play eithe...

  • Casual Listener
  • As of September 7th 2024 I cannot download podcasts Plan Premium Country Sweden Device Motorola Moto G32 Operating System Android 13   My Question or Issue I cannot download podcasts....
  • Dessi
  • Moderator
  • 513 Views
  • 4 replies
  • 0 likes
  • 513 Views
  • 4 replies
  • 0 likes