Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 51503 Views
  • 66 replies
  • 25 likes
  • 51503 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 881948 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 881948 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 27383 Views
  • 4 replies
  • 0 likes
  • 27383 Views
  • 4 replies
  • 0 likes

Simple question - How to close Spotify on Android?

Hello I'm using Premium Spotify on my LG L9 and I have around 1000 songs on my SD Card. After listening music I'm closing app by Android Task Manager (something like here http://puu.sh/fxkP5/3b219a8908.jpg (it's not my screenshot )). When I want list...

  • Roadie
  • Hello I'm using Premium Spotify on my LG L9 and I have around 1000 songs on my SD Card. After listening music I'm closing app by Android Task Manager  (something like here http://puu.sh/f...
  • GavinHenderson6
  • Roadie
  • 2025 Views
  • 3 replies
  • 1 likes
  • 2025 Views
  • 3 replies
  • 1 likes

Is it possible to play local files offline on spotify free?

Hi everyone, I just created playlists of my Local Files on Windows Spotify client and synced to my Android smartphone. I set the offline flag on but when I'm offline (airplane mode) I can't play my local files playlist, is it normal? Do I have to upg...

  • Casual Listener
  • Hi everyone,   I just created playlists of my Local Files on Windows Spotify client and synced to my Android smartphone. I set the offline flag on but when I'm offline (airplane mode) I can'...
  • GavinHenderson6
  • Roadie
  • 851 Views
  • 4 replies
  • 0 likes
  • 851 Views
  • 4 replies
  • 0 likes

Premium December deal

Hi, I purchased Spotify Premium in December with the deal that gives you 2 or 3 months free. (Can't remember exactly what One). I have gone on today and it isn't there. The payment went out on the 12th Dec and now it is free membership again. What's ...

  • Newbie
  • Hi, I purchased Spotify Premium in December with the deal that gives you 2 or 3 months free. (Can't remember exactly what One). I have gone on today and it isn't there. The payment went out on the 12...
  • MattSuda
  • Spotify Star
  • 407 Views
  • 2 replies
  • 0 likes
  • 407 Views
  • 2 replies
  • 0 likes

Keine Playbuttons im sperrbildschirm

Hallo erstmal:)Ich habe ein problem seit dem neuen android update mit spotify, ich weiß nicht ob es da dran liegt oder an spotify? Wenn ich musik höre und in den sperrbildschirm gehe kann ich die musik von dort aus nicht wechseln hoffe auf hilfe Dank...

  • Newbie
  • Hallo erstmal:) Ich habe ein problem seit dem neuen android update mit spotify, ich weiß nicht ob es da dran liegt oder an spotify? Wenn ich musik höre und in den sperrbildschirm gehe kann ich die m...
  • 378 Views
  • 0 replies
  • 0 likes
  • 378 Views
  • 0 replies
  • 0 likes

No sound thru Bluetooth in Car.

I specifically reinstalled Spotify on my android phone so I could connect to the Bluetooth in my new car. I tried it today for the first time -- and the Spotify ad played just fine thru my car speakers, but then the music had no sound. I could see it...

  • Visitor
  • I specifically reinstalled Spotify on my android phone so I could connect to the Bluetooth in my new car. I tried it today for the first time -- and the Spotify ad played just fine thru my car speake...
  • 337 Views
  • 0 replies
  • 0 likes
  • Android
    bluetooth
  • 337 Views
  • 0 replies
  • 0 likes

Solved!! playing First minute of songbthen moving on

Hello! I had to reienstall the app to my Samsung Galaxy S2 this weekend after reseting my phone. Since doing so, the app is playing 50sec.-1 min of a song before moving into another song. I have checked my settings and I do not have crossfade set.Any...

  • Casual Listener
  • Hello! I had to reienstall the app to my Samsung Galaxy S2 this weekend after reseting my phone. Since doing so, the app is playing 50sec.-1 min of a song before moving into another song. I have chec...
  • meahtenoha
  • Spotify
  • 5849 Views
  • 18 replies
  • 0 likes
  • 5849 Views
  • 18 replies
  • 0 likes

Unable to hide "Various Artists" from recent section

As you know we can hide an artist or an album from home screen's recent section but if we push menu shortcut (vertical ... thing) for "Various Artists" it can't show a menu for that it says that I need an internet connection but it's just a meaningle...

  • Regular
  • As you know we can hide an artist or an album from home screen's recent section but if we push menu shortcut (vertical ... thing) for "Various Artists" it can't show a menu for that it says that I ne...
  • 175 Views
  • 0 replies
  • 1 likes
  • 175 Views
  • 0 replies
  • 1 likes

bass died after phone crashed while using Spotify

Hi so I just got a new samsung tab 3 like a week ago after I downloaded Spotify and all my songs as a premium user I thought why not upgrade to extreme quality....and in the process my phone crashed while multitasking on the Spotify app. I had to for...

  • Casual Listener
  • Hi so I just got a new samsung tab 3 like a week ago after I downloaded Spotify and all my songs as a premium user I thought why not upgrade to extreme quality....and in the process my phone crashed ...
  • Daniel
  • Community Legend
  • 329 Views
  • 3 replies
  • 0 likes
  • 329 Views
  • 3 replies
  • 0 likes

downloading music

I've done something to where spotify automatically downloads all of my saved music and that is taking up all of my storage on my phone. How do I get it to stop automatically downloading every new thing I save?

  • Newbie
  • I've done something to where spotify automatically downloads all of my saved music and that is taking up all of my storage on my phone. How do I get it to stop automatically downloading every new thi...
  • Daniel
  • Community Legend
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

Logging in to spotify on new device

Hi, Recently got a new phone and tried to log in to my Spotify account via Facebook, upon doing so, it says that my my email account is already in use. Please help.

  • Newbie
  • Hi,   Recently got a new phone and tried to log in to my Spotify account via Facebook, upon doing so, it says that my my email account is already in use.    Please help. 
  • Daniel
  • Community Legend
  • 1218 Views
  • 1 replies
  • 0 likes
  • 1218 Views
  • 1 replies
  • 0 likes

Spotify goes black when offline

Hi I updated to Premium so I could take my mobile out on my running trips and play music offline. I have a Samsung S4. When I got out of the car, ready to run, I found that Spotify started up with a black/gray screen only showing the word "Spotify" o...

  • Newbie
  • Hi  I updated to Premium so I could take my mobile out on my running trips and play music offline. I have a Samsung S4.  When I got out of the car, ready to run, I found that Spotify star...
  • Daniel
  • Community Legend
  • 220 Views
  • 1 replies
  • 0 likes
  • 220 Views
  • 1 replies
  • 0 likes

Spotify not opening on adroid L

Hey my spotify isnt opening anymore it wil crash and then when i go to reopen it stays there with the menu icon and thats it. HTC one M8 Anroid 5.0.1

  • Visitor
  • Hey my spotify isnt opening anymore it wil crash and then when i go to reopen it stays there with the menu icon and thats it.   HTC one M8 Anroid 5.0.1  
  • Daniel
  • Community Legend
  • 282 Views
  • 1 replies
  • 0 likes
  • 282 Views
  • 1 replies
  • 0 likes

tracks are not shown

Hi. in my old spotify account everytime I added a new song in a playlist the track was added automatically into albums, tracks, artist.. now I created a new account and I have to manually add the songs from the playlist to the track list (clicking "s...

  • Newbie
  • Hi. in my old spotify account everytime I added a new song in a playlist the track was added automatically into albums, tracks, artist..   now I created a new account and I have to manuall...
  • MattSuda
  • Spotify Star
  • 254 Views
  • 2 replies
  • 0 likes
  • 254 Views
  • 2 replies
  • 0 likes

Solved!! Can Spotify play a file directly from an Android hard drive?

Is it possible to play mp3 files (or any file type) of tracks that are unavailable in the Spotify database if you have the file on your android? If so, how? There are tracks I would like to listen to through Spotify that are not available to stream f...

  • Casual Listener
  • Is it possible to play mp3 files (or any file type) of tracks that are unavailable in the Spotify database if you have the file on your android?  If so, how?   There are tracks I w...
  • MattSuda
  • Spotify Star
  • 6028 Views
  • 3 replies
  • 0 likes
  • 6028 Views
  • 3 replies
  • 0 likes

Release Notes - Spotify for Android (2.1.0)

What's new in this version (2.1.0) New: You can now find a link to our support page in Settings. Fixed: A bunch of stability issues. Fictitious: Our TCP sockets are gold-plated for your listening pleasure.

ReleaseNotesAnd.jpg
  • Community Legend
  •   What's new in this version (2.1.0)   New: You can now find a link to our support page in Settings. Fixed: A bunch of stability issues. Fictitious: Our TCP sockets are gold...
  • user-removed
  • Not applicable
  • 1913 Views
  • 6 replies
  • 0 likes
  • Android
    Release Notes
  • 1913 Views
  • 6 replies
  • 0 likes

Solved!! Log in with Facebook failed

Hi there, I am desperately trying to log in on Spotify on my Android mobile phone. The error I get is "You seem to try to log in from a different country". I was in Brazil for the last six months and therefore changed the language of facebook from ge...

  • Casual Listener
  • Hi there,   I am desperately trying to log in on Spotify on my Android mobile phone. The error I get is "You seem to try to log in from a different country".   I was in Brazil for t...
  • MattSuda
  • Spotify Star
  • 585 Views
  • 3 replies
  • 0 likes
  • 585 Views
  • 3 replies
  • 0 likes

Continuous Offline Problems

Whenever I attempt to go offline it states I must connect to 3G etc, to download. I'll then connect when possible and the entire file downloads again. I attempt to go offline and the process begins over again. I am a frustrated premium member....any ...

  • Visitor
  • Whenever I attempt to go offline it states I must connect to 3G etc, to download. I'll then connect when possible and the entire file downloads again. I attempt to go offline and the process begins o...
  • camillo75
  • Community Legend
  • 361 Views
  • 2 replies
  • 0 likes
  • 361 Views
  • 2 replies
  • 0 likes

Spotify Connect & offline mode?

HiI am on Android 444 and samsung galaxy note 4. I am at home in my network with my Spotify Connect enabled devices. If I switch to offline mode on my phone, and start playing the last track which yesterday was playing from Spotify Connect, is it sup...

  • Community Legend
  • Hi I am on Android 444 and samsung galaxy note 4. I am at home in my network with my Spotify Connect enabled devices. If I switch to offline mode on my phone, and start playing the last track wh...
  • 1276 Views
  • 0 replies
  • 0 likes
  • Android 4.4.4
    Spotify connect remote
  • 1276 Views
  • 0 replies
  • 0 likes

Premium doesnt work

Yesterday i bought a card with Spotify premium for one month and i reedemed de code and it worked but then i did go to the Spotify app and offline mode didnt work and when i tried to change sound quality it didnt work because its a premium feature bu...

  • Newbie
  • Yesterday i bought a card with Spotify premium for one month and i reedemed de code and it worked but then i did go to the Spotify app and offline mode didnt work and when i tried to change sound qua...
  • MattSuda
  • Spotify Star
  • 642 Views
  • 3 replies
  • 0 likes
  • 642 Views
  • 3 replies
  • 0 likes

Solved!! Offline mode not working on Galaxy S5

Description Offline mode does not work: playback of songs from downloaded playlists does not work anymore. Looks like the song is playing but i have no audio. Only songs (part of songs) which i listened to in online-mode before have audio in the offl...

  • Casual Listener
  • Description Offline mode does not work: playback of songs from downloaded playlists does not work anymore. Looks like the song is playing but i have no audio. Only songs (part of songs) which ...
  • Stefan72
  • Casual Listener
  • 2452 Views
  • 2 replies
  • 0 likes
  • 2452 Views
  • 2 replies
  • 0 likes