Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 46489 Views
  • 66 replies
  • 25 likes
  • 46489 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 879766 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 879766 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26838 Views
  • 4 replies
  • 0 likes
  • 26838 Views
  • 4 replies
  • 0 likes

custom playlist not working with latest update

my custom playlist isn't working with the latest update. The songs will only download from my PC when I'm connected to wifi and they will disappear as soon as I disconnect making it useless. Is this a new feature or a bug? using note 4 running androi...

  • Music Fan
  • my custom playlist isn't working with the latest update. The songs will only download from my PC when I'm connected to wifi and they will disappear as soon as I disconnect making it useless. Is this ...
  • Daniel
  • Community Legend
  • 337 Views
  • 3 replies
  • 0 likes
  • 337 Views
  • 3 replies
  • 0 likes

songs won't save

Hello,I have a premium account and every time I try to save music it doesn't work. It initially says saved then when I check again it isn't. Or it will save and delete. I don't get it.

  • Newbie
  • Hello, I have a premium account and every time I try to save music it doesn't work. It initially says saved then when I check again it isn't. Or it will save and delete. I don't get it.
  • Daniel
  • Community Legend
  • 413 Views
  • 1 replies
  • 0 likes
  • 413 Views
  • 1 replies
  • 0 likes

Pioneer VSX-924

My Samsung Galaxy S4 wont connect my Spotify to my amp Pioneer VSX-924... Tried allmost everything! Please, help me! -Toni

  • Newbie
  • My Samsung Galaxy S4 wont connect my Spotify to my amp Pioneer VSX-924... Tried allmost everything! Please, help me! -Toni
  • Daniel
  • Community Legend
  • 1383 Views
  • 1 replies
  • 1 likes
  • 1383 Views
  • 1 replies
  • 1 likes

Solved!! Snowflakes??

Really?? How can I take it off?

  • Newbie
  • Really?? How can I take it off?
  • polde
  • Casual Listener
  • 884 Views
  • 3 replies
  • 0 likes
  • 884 Views
  • 3 replies
  • 0 likes

Continuously crashes!

I downloaded the app yesterday and it was working just fine. However, since signing up to the free trial, I have not been able to access the app without it crashing. It only gets as far as a black screen with the little menu bars on the left. I wait ...

  • Newbie
  • I downloaded the app yesterday and it was working just fine. However, since signing up to the free trial, I have not been able to access the app without it crashing. It only gets as far as a black s...
  • kol_nilsson
  • Newbie
  • 331 Views
  • 3 replies
  • 1 likes
  • 331 Views
  • 3 replies
  • 1 likes

Solved!! login in another country

Hello users, I set up my spotify account in the UK, am now working in Switzerland and I cannot access my playlists as when asked to login it identifies that I am in a different country.. any ideas how I can listen to my playlists

  • Casual Listener
  • Hello users, I set up my spotify account in the UK, am now working in Switzerland and I cannot access my playlists as when asked to login it identifies that I am in a different country.. any ideas ho...
  • OviiiOne
  • Community Legend
  • 1175 Views
  • 3 replies
  • 0 likes
  • 1175 Views
  • 3 replies
  • 0 likes

The new update is frustratingly buggy

Third day in a row waking up to all my offline music all gone! 6,000 songs in total downloaded and I have to spend hours out of my day to re sync!Not only that but the one new feature, offline search, doesn't even work! None of them play. Even worse,...

  • Visitor
  • Third day in a row waking up to all my offline music all gone! 6,000 songs in total downloaded and I have to spend hours out of my day to re sync! Not only that but the one new feature, offline se...
  • 278 Views
  • 0 replies
  • 0 likes
  • 278 Views
  • 0 replies
  • 0 likes

spotify can't find sd card

Hello. I bought a 32GB microSDHC card for my smartphone specifically to store music downloaded from Spotify, but I can't get the app to find my SD card. When I start the Spotify app the first time it complains that it cannot find any SD card and that...

  • Music Fan
  • Hello.   I bought a 32GB microSDHC card for my smartphone specifically to store music downloaded from Spotify, but I can't get the app to find my SD card.   When I start the Sp...
  • davidPerra
  • Music Fan
  • 2194 Views
  • 2 replies
  • 1 likes
  • 2194 Views
  • 2 replies
  • 1 likes

"Está canción no está disponible "

Acabo de contratar premium y hay algunas canciones que reproduce por uno o dos segundos y después se detiene y aparece el letrero "está canción no está disponible"

  • Casual Listener
  • Acabo de contratar premium y hay algunas canciones que reproduce por uno o dos segundos y después se detiene y aparece el letrero "está canción no está disponible"
  • Daniel
  • Community Legend
  • 3836 Views
  • 1 replies
  • 3 likes
  • 3836 Views
  • 1 replies
  • 3 likes

Solved!! Shuffle Albums and playlists offline

Hi, Is it possible to have all albums and playlists randonly shuffle while offline? I know you can cue albums to play one after the other but I just wonder if its possible to have music continually playing randomly on an Android phone?

  • Community Legend
  • Hi,   Is it possible to have all albums and playlists randonly shuffle while offline? I know you can cue albums to play one after the other but I just wonder if its possible to have music co...
  • Daniel
  • Community Legend
  • 2013 Views
  • 1 replies
  • 0 likes
  • 2013 Views
  • 1 replies
  • 0 likes

Spotify on Android, can't download playlist

Hey guys, I know there's been going several issues concerning playlists that can't seem to be downloaded for offline use. Well, I have the same problem, everytime I want to download a playlist, it starts and it's all fine, but once the download is ov...

  • Casual Listener
  • Hey guys, I know there's been going several issues concerning playlists that can't seem to be downloaded for offline use. Well, I have the same problem, everytime I want to download a playlist, it st...
  • Daniel
  • Community Legend
  • 752 Views
  • 1 replies
  • 0 likes
  • Android
    can't
    donwload
    Help
  • 752 Views
  • 1 replies
  • 0 likes

Spotify keeps un-syncing my music

This just started happening with the new update but yesterday it was my offline tracks. Today it was My Music. You know how annoying it is to have to re-download 5,000+ songs?!

  • Visitor
  • This just started happening with the new update but yesterday it was my offline tracks. Today it was My Music. You know how annoying it is to have to re-download 5,000+ songs?! 
  • user-removed
  • Not applicable
  • 1167 Views
  • 3 replies
  • 0 likes
  • 1167 Views
  • 3 replies
  • 0 likes

Radio stops a lot

I am listening to Radio (Premium) with my Nexus 7 over Wifi. After 2 hours it stops and stops and stops while listening. I had this issue in the past too. I dont listen that long to often, so i cant tell whether this is normal. My Internet is working...

  • Regular
  • I am listening to Radio (Premium) with my Nexus 7 over Wifi. After 2 hours it stops and stops and stops while listening. I had this issue in the past too. I dont listen that long to often, so i...
  • Webstrateg
  • Casual Listener
  • 779 Views
  • 6 replies
  • 0 likes
  • 779 Views
  • 6 replies
  • 0 likes

Solved!! LG G3 keeps music into internal memory

Hi i've got an Lg G3 with 4.4.2 Android version and latest Spotify version. I am a premium user. I want to download my music for off-line usage into my SD card instead of internal memory but i can't. Music goes into internal memory. My SD is perfectl...

  • Visitor
  • Hi i've got an Lg G3 with 4.4.2 Android version and latest Spotify version. I am a premium user. I want to download my music for off-line usage into my SD card instead of internal memory ...
  • user-removed
  • Not applicable
  • 2047 Views
  • 2 replies
  • 1 likes
  • 2047 Views
  • 2 replies
  • 1 likes

Playlist Shuffle issue - Premium Account

I own an HTC One (M7). I'm a premium account holder who's been pretty happy with my Spotify subscription for a number of years now. I have a couple of playlists I've compiled as well as a backlog of albums which I would listen to OFFLINE every day. I...

  • Music Fan
  • I own an HTC One (M7). I'm a premium account holder who's been pretty happy with my Spotify subscription for a number of years now. I have  a couple of playlists I've compiled as well as a ...
  • Daniel
  • Community Legend
  • 813 Views
  • 1 replies
  • 1 likes
  • HTC One Shuffle
  • 813 Views
  • 1 replies
  • 1 likes

Crashed Hard Drive

I lost all my local music, it is still on my phone. Can I pull my music off of the phoen back onto my computer?

  • Newbie
  • I lost all my local music, it is still on my phone. Can I pull my music off of the phoen back onto my computer?
  • Daniel
  • Community Legend
  • 489 Views
  • 1 replies
  • 0 likes
  • 489 Views
  • 1 replies
  • 0 likes

internet connection issue

So, I just got an HTC one m8 and everything is working great but spotify I'm sad to say . I keep getting no internet connection display and spotify stops working. It starts working again when I take out my SIM card and put it back in and then within ...

  • Newbie
  • So, I just got an HTC one m8 and everything is working great but spotify I'm sad to say . I keep getting no internet connection display and spotify stops working. It starts working again when I take ...
  • Daniel
  • Community Legend
  • 286 Views
  • 1 replies
  • 0 likes
  • 286 Views
  • 1 replies
  • 0 likes

Can't delete a folder in nexus 5 android 5.0.1

I have a folder called Rap por descubrir in my nexus 5. but i can't delete it using spotify for android. I open spotify from my windows pc machine and the folder does not appear. i go back to my cellphone and the folder appears there.i have one day t...

  • Newbie
  • I have a folder called Rap por descubrir in my nexus 5. but i can't delete it using spotify for android. I open spotify from my windows pc machine and the folder does not appear. i go back to m...
  • Daniel
  • Community Legend
  • 760 Views
  • 1 replies
  • 0 likes
  • 760 Views
  • 1 replies
  • 0 likes

Spotify connect: queueing not working properly

I'm just using Spotify connect, using my android phone as a remote control for my Pc (windows 7). When I manually queue a song to my playlist, the song gets played next, but my phone displays the next not manually queued track instead, and the time l...

  • Roadie
  • I'm just using Spotify connect, using my android phone as a remote control for my Pc (windows 7). When I manually queue a song to my playlist, the song gets played next, but my phone displays the n...
  • Daniel
  • Community Legend
  • 1055 Views
  • 2 replies
  • 0 likes
  • Android 4.4
    Connect
    queue management
  • 1055 Views
  • 2 replies
  • 0 likes

trackset links or embed players don't play on mobile

Is there any news on when trackset links or embedded players will play on a mobile device? They work great on the desktop but not mobile. I have a script that converts any text list of songs to a track set that I would love to use when I'm not at my ...

  • Casual Listener
  • Is there any news on when trackset links or embedded players will play on a mobile device? They work great on the desktop but not mobile. I have a script that converts any text list of songs to a t...
  • Daniel
  • Community Legend
  • 654 Views
  • 1 replies
  • 0 likes
  • Android App
    embedded
  • 654 Views
  • 1 replies
  • 0 likes