Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 59656 Views
  • 68 replies
  • 26 likes
  • 59656 Views
  • 68 replies
  • 26 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Regular
  • 28269 Views
  • 5 replies
  • 0 likes
  • 28269 Views
  • 5 replies
  • 0 likes

Anroid App Closed (Minimized) But Still Plays Music

Hi! I am having a strange issue with my Spotify app in an Android device. When I click on 'your music' section the application minimized itself but the music continues playing. I can also manage what it's being played with another device using the 'c...

  • Casual Listener
  • Hi! I am having a strange issue with my Spotify app in an Android device. When I click on 'your music' section the application minimized itself but the music continues playing. I can also m...
  • mtsaraniti
  • Casual Listener
  • 2400 Views
  • 4 replies
  • 0 likes
  • 2400 Views
  • 4 replies
  • 0 likes

Solved!! [1.9.0.1273] Three problems with followed artists

Hi, with the Android app (1.9.0.1273), there are three major problems with followed artists: 1) When I go to My Music \ Artists, I only see artists with saved songs/abums, but according to me and to the Windows app, I should see there the followed ar...

  • Regular
  • Hi, with the Android app (1.9.0.1273), there are three major problems with followed artists:   1) When I go to My Music \ Artists, I only see artists with saved songs/abums, but ac...
  • Ev3ts
  • Regular
  • 557 Views
  • 2 replies
  • 0 likes
  • 557 Views
  • 2 replies
  • 0 likes

Solved!! why does playlist need downloading after album?

hi all. after downloading an album so it is available offline, then creating a playlist from it. i then have to download the playlist also to have that offline too would have thought this should happen automatically. I'm using the app on a htc m8 run...

  • Visitor
  • hi all. after downloading an album so it is available offline, then creating a playlist from it. i then have to download the playlist also to have that offline too 😕 would have thought this shoul...
  • user-removed
  • Not applicable
  • 406 Views
  • 2 replies
  • 0 likes
  • 406 Views
  • 2 replies
  • 0 likes

Android Offline playlists- Three or More Device error, despite removing them all

My app is displaying the following error when trying to download a playlist for offline: "SYNCING ERROR You have synced your playlists to more than three devices. You can only have three devices synced at any one time. This device will therefore be d...

  • Newbie
  • My app is displaying the following error when trying to download a playlist for offline: "SYNCING ERROR You have synced your playlists to more than three devices. You can only have three devices ...
  • Daniel
  • Community Legend
  • 391 Views
  • 1 replies
  • 0 likes
  • 391 Views
  • 1 replies
  • 0 likes

Notification on notification bar disappears

Hi I have a Samsung Galaxy Note 3 with Android 4.4.2 and I am playing with Spotify connect on a Denon avr. When I start playing, I have page Spotify notification of current song playing. After some time the notification disappears. Do not know why, i...

  • Community Legend
  • Hi I have a Samsung Galaxy Note 3 with Android 4.4.2 and I am playing with Spotify connect on a Denon avr.  When I start playing,  I have page Spotify notification of current song playi...
  • camillo75
  • Community Legend
  • 2758 Views
  • 2 replies
  • 1 likes
  • 2758 Views
  • 2 replies
  • 1 likes

downloaded music

If I have premium and have downloaded all my music on my phone does that mean I will also be able to play my downloaded playlists while offline on my laptopor will I have to re download them on my laptop aswell.

  • Visitor
  • If I have premium and have downloaded all my music on my phone does that mean I will also be able to play my downloaded playlists while offline on my laptopor will I have to re download them on my la...
  • Daniel
  • Community Legend
  • 318 Views
  • 3 replies
  • 0 likes
  • 318 Views
  • 3 replies
  • 0 likes

offline mode problems

Hi! I have a samsing s5, with Spotify premium. When i play songs in online mode everything works perfect. I have created a list with my songs and enabled them for offline mode (they even have a green arrow next to them). But when Im not connected to ...

  • Newbie
  • Hi! I have a samsing s5, with Spotify premium. When i play songs in online mode everything works perfect. I have created a list with my songs and enabled them for offline mode (they even have a g...
  • Daniel
  • Community Legend
  • 637 Views
  • 1 replies
  • 0 likes
  • 637 Views
  • 1 replies
  • 0 likes

Does the app need to be active in order to sync?

Whenever I open Spotify on my Android phone, the notification bar at the top of the screen says "Downloading". If I keep the app open in the background and then go back to it later, the same message appears again. I would expect Spotify to sync if it...

  • Casual Listener
  • Whenever I open Spotify on my Android phone, the notification bar at the top of the screen says "Downloading". If I keep the app open in the background and then go back to it later, the same message ...
  • Daniel
  • Community Legend
  • 332 Views
  • 2 replies
  • 0 likes
  • 332 Views
  • 2 replies
  • 0 likes

Galaxy S3 equalizer

So I turned on my equalizer earlier and every time I paused the song, it cracks. And I also encountered a problem where it started to cracking loudly. Any ways to counter this problem?

  • Regular
  • So I turned on my equalizer earlier and every time I paused the song, it cracks. And I also encountered a problem where it started to cracking loudly. Any ways to counter this problem?
  • Daniel
  • Community Legend
  • 746 Views
  • 3 replies
  • 0 likes
  • 746 Views
  • 3 replies
  • 0 likes

spotify vodafone

Non riesco ad attivare l'offerta Vodafone x spotify associata ad infinity o meglio infinity lo posso attivare ma spotify no mi dice di ritornare sul sito con connessione Vodafone attiva sul dispositivo ma io ho attivato la connessione dati solo ke nu...

  • Newbie
  • Non riesco ad attivare l'offerta Vodafone x spotify associata ad infinity o meglio infinity lo posso attivare ma spotify no mi dice di ritornare sul sito con connessione Vodafone attiva sul dispositi...
  • Daniel
  • Community Legend
  • 304 Views
  • 1 replies
  • 0 likes
  • 304 Views
  • 1 replies
  • 0 likes

Turn off sync and play Spotify from computer only

When I start playing Spotify on my work computer, it automatically syncs with my phone and takes up my data and runs down my battery. How can I get it to just play from my computer, rather than using the app on my Samsung Galaxy SIII?

  • Newbie
  • When I start playing Spotify on my work computer, it automatically syncs with my phone and takes up my data and runs down my battery.  How can I get it to just play from my computer, rather than...
  • Daniel
  • Community Legend
  • 1002 Views
  • 1 replies
  • 0 likes
  • 1002 Views
  • 1 replies
  • 0 likes

APP laungage

Hi, wonder if it's possible to have the Spotify display langauge according to the system language, i.e Mandarin. Just signed up Spotify for mum, she can't read english. Was hoping the Spotify app display mandarin. Regards Moses

  • Newbie
  • Hi, wonder if it's possible to have the Spotify display langauge according to the system language, i.e Mandarin. Just signed up Spotify for mum, she can't read english. Was hoping the Spotify app d...
  • Daniel
  • Community Legend
  • 302 Views
  • 1 replies
  • 0 likes
  • 302 Views
  • 1 replies
  • 0 likes

Android APP error

Hi, I have downloades and installed your app for Android devices but when I lauch it it says an error message in spanish that says the following: "Parece que hay un problema con tu instalación de la app. Para obtener mejores resultados, debes reinsta...

  • Newbie
  • Hi, I have downloades and installed your app for Android devices but when I lauch it it says an error message in spanish that says the following: "Parece que hay un problema con tu instalación de la ...
  • Daniel
  • Community Legend
  • 393 Views
  • 3 replies
  • 0 likes
  • 393 Views
  • 3 replies
  • 0 likes

spotify automatically changeses songs and automatically starts playing

I have and HTC DNA, also I am a premium user. I use spotify every single day, almost all day during the week. I do not have issues with spotify on any of my desktop or labtops. I use spotify on my phone during my commute to and from work and at the g...

  • Regular
  • I have and HTC DNA, also I am a premium user. I use spotify every single day, almost all day during the week. I do not have issues with spotify on any of my desktop or labtops. I use spotify on my ph...
  • Daniel
  • Community Legend
  • 309 Views
  • 2 replies
  • 0 likes
  • 309 Views
  • 2 replies
  • 0 likes

problems with spotify

I am using a Samsung galaxy s3. For some reason when I download it and open it the screen said no SD card found. I wasn't really able to do anything. I don't have an SD card but why do I need one when I have about 10 GB of space left? My device is no...

  • Newbie
  • I am using a Samsung galaxy s3. For some reason when I download it and open it the screen said no SD card found. I wasn't really able to do anything. I don't have an SD card but why do I need one whe...
  • Daniel
  • Community Legend
  • 237 Views
  • 1 replies
  • 0 likes
  • 237 Views
  • 1 replies
  • 0 likes

LG G3 No UI

=== START OF TEMPLATE === Description No UI LG G3 only the three horizontal lines in the top right corner, pressing it does nothing What are the steps you took to get to the error/issue? Reinstalled spotify What I expected to happen I expect spotify ...

  • Newbie
  •  === START OF TEMPLATE ===   Description No UI LG G3 only the three horizontal lines in the top right corner, pressing it does nothing   What are the steps you took to get to...
  • Daniel
  • Community Legend
  • 392 Views
  • 1 replies
  • 0 likes
  • 392 Views
  • 1 replies
  • 0 likes

Clearing the queue

how do you clear the queue? And if you clear the queue does it delete it from your playlist?

  • Casual Listener
  • how do you clear the queue? And if you clear the queue does it delete it from your playlist?
  • Daniel
  • Community Legend
  • 378 Views
  • 3 replies
  • 0 likes
  • 378 Views
  • 3 replies
  • 0 likes

making songs available offline

the songs that are not available offline are skipping and will not play all the way through. how can I make these songs available offline so I can listen to them fully?

  • Newbie
  • the songs that are not available offline are skipping and will not play all the way through. how can I make these songs available offline so I can listen to them fully?
  • Daniel
  • Community Legend
  • 289 Views
  • 1 replies
  • 0 likes
  • 289 Views
  • 1 replies
  • 0 likes

no puedo entrar olvidado cuenta

Mi hijo creo una cuenta de spotify con un hotmail inventado i guardo el hotmail , contraseña , i nombre de uruario en el mobil i luego la izo premium con mi tarjeta de credito , el problema es que tubimos que resetear el mobil i perdimos toda la info...

  • Newbie
  • Mi hijo creo una cuenta de spotify con un hotmail inventado i guardo el hotmail , contraseña , i nombre de uruario en el mobil i luego la izo premium con mi tarjeta de credito , el problema es que tu...
  • Daniel
  • Community Legend
  • 312 Views
  • 1 replies
  • 0 likes
  • 312 Views
  • 1 replies
  • 0 likes

Local Files

Whenever I try to sync local files from my computer to my Android Phone it says Connect your device to the same wifi as your computer. Then open spotifys iphone app or android app to sync your music. I'm doing this from a desktop computer.... There i...

  • Visitor
  • Whenever I try to sync local files from my computer to my Android Phone it says Connect your device to the same wifi as your computer. Then open spotifys iphone app or android app to sync your music....
  • Daniel
  • Community Legend
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes